This location gets a 10 for customer service! Jeremy went above and beyond and helping me find what…read moreI needed, picking up my online order, and answering questions about seeding for lawn care. It's always nice to have a smaller box hardware store within the neighborhood. Some of the items are priced a little higher, but the service makes up for it.

Always greeted at the door by someone that can help me find exactly what I'm looking for. Well…read morestocked shelves with a variety of things that you need to do general lawn, house and boat upkeep and maintenance - and bigger projects too ! They are one of the few places that fill propane tanks in the area. The store brands are reliable and practically priced and are a nice alternative. I stop here to avoid the big box stores whenever possible. Highly recommend.

Great little hardware and decor store in a city neighborhood. They have a lot of items you might…read moreneed for small home maintenance projects like felt pads, new sink strainers, basic tools, plumbing parts, house numbers, door knobs, a few kitchen tools and shelf paper for example. They also sell shower heads, cabinet hardware, wall paper and other interior decor items. Staff are super friendly and helpful. There are a few 2hr parking spots on the street in front or find a spot on a sidestreet nearby.

This local hardware store is located in the Fox Point area. If you live on the East side and don't…read morehave a car, this is the most convenient store to get things for the house. They focus on the basic hardware services like: -Key cutting and stamping. They cut over 20,000 keys a year - Rekey lock sets - Screen window and door repair - Glass replacement for windows and picture frames - Lamp repair - Vacuum cleaning or repair for Miele and other brands - Custom cut window shades - Complete sharpening services (tools, knives, lawn mowers, & many other items) You can also buy screws, hammers, bulbs, etc. They have a nice decorating section where they can help you choose fabric and decorating ideas for your home projects.

Great local hardware store that manages to have it all! If you've ever been lost in Home Depot or…read moreLowe's frantically trying to flag down an employee to get help - Durfee's is the spot to go to. The friendly staff are helpful and can point you in the right direction for what you need. There's an information desk to the left when you walk in and you can usually ask questions there, if there's no one there the cashiers can help. They do so many different things that I didn't know about - they rent power tools and it's super affordable (I rented a sander for 4 hrs for $10), they repair screen doors, they have garden supplies...the list goes on. I'm super happy with the repair they did on my screen door so I'm including a picture.

Had to pick up some SS wood screws recently-- and I was pleased with the direction to the second…read morefloor. Unfortunately, my companion was a 75-year-old neighbor, and he did struggle to walk the stairs. Yikes they are steep! The containers attached to the back wall ,of wood screws, was easily accessible, but sadly previous customers had made a mess of /fun ... mixing up the different sizes and styles. Overall pleasant experience the sales team is always very very helpful.

I love that it's local, and everyone is always nice. But the heavy metal music is horrible and…read moremakes me want to run for the hills. I suggest pleasant music to help shoppers linger and enjoy the experience. :)

**horrible customer service** ***refund policy is…read morepathetic** ordered scotts fertilizer on the web for pickup at this location. web said it will be ready in 15 minutes. when i arrived at the store, the manager informed me their inventory was wrong and product will arrive in five days, this coming wednesday. i decided to cancel the-order and receive my refund, but was told because the item has shipped to the store they can't refund me until it arrives, which isn't for almost a week. called corporate office and was told the same story. their refund policy is by dar the worst i've ever heard of. beware!!!

Recently moved to the neighborhood after purchasing a home so I've been a regular here. So glad to…read morehave this place in walking distance, especially with all the projects that come with new home ownership. The crew here is great, always quick to help you find what you're looking for and if you explain what you're trying to do, they're pretty helpful with ideas as well. They also all have a great, sarcastic sense of humor, which I'm a fan of. And to add to their convenience, they do UHaul rentals. Picked up a truck here no problem for my move. I just wish they were open longer hours!

Excellent family business that truly takes the time to care about their customers. This is not a…read morebig box store! He will not be treated like a number. It's easy to see why they have been a staple of this community for over 100 years!

Adam was extremely helpful with a grill issue that I was having…read more He even came to my home and resolved the problem.

This store has a great friendly and helpful staff. I was looking for a kitchen timer and I asked…read moresomeone where to find it and he took me directly to the exact location of the item. When I was ready to check out, the cashier was also very chatty and friendly. It's always refreshing to come to small businesses and being treated like a person, not just like a revenue-generating entity.

Absolutely the best order online and pick up from a locker in store. It was so easy to place the…read moreorder and get the instructions for pick up. It was a reasonable price and in stock. If you can scan a QR code this locker pick up service might be for you.

my original post got deleted by me accidentally. I bought sliding door on August 18. I was told…read moreit would take up to six weeks to be put in. I had to call and I was told November 11. Frustrated with lack of response to installation. I contacted the link below and this was the response . I will take my business elsewhere next time. Thank you for taking the time to share your feedback with us. We understand how frustrating it must be to wait this long for your installation, and we deeply regret any inconvenience caused. Based on the availability determines on how fast we're able to start and get projects completed. You may reach out to the store to see if there's any closer dates available. While we understand this is not the news you wanted to hear, we want to be transparent. Thank you for your understanding. -Imari

I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.

You can count on TESSIERS for having whatever type and size of fastener, odd bits of hardware etc…read more and they can find it for you and have you rung up in minutes. Remarkable selection. And you don't have to buy a big bag of bolts etc when you only need 1, saving a lot of money. And that's not even mentioning their brewing and yard supplies. They are knowledgeable and friendly. We needed a recommendation for a local electrician. They gave us 3 and the job was done the next day

This is a REAL hardware store, where the staff can answer your questions authoritatively and almost…read moreall the time, the item you need is somewhere on the shelves. Above and beyond all this, their prices rival those of Home Depot and/or Lowe's. Can you truly ask for anything more from an establishment?

I really love their gardening section here. They have a lot of plants and flowers on clearance too…read more My favorite section. Very friendly employees. Fast checkout in the garden center too.

Thanks to the woman working the self-checkout tonight for treating me so contemptuously in front of…read moremy grandson. I had trouble using the self-checkout and said to my grandson, "I hate these things." From behind and unsolicited, I get, "I would have gladly helped," pause for effect, "if you had asked." It was not what was said; it was the attitude and inflection in her voice. It dripped with sarcasm and contempt. I appreciate that I'm older and not really good with these checkout machines. I didn't solicit her assistance and didn't want or need her help or attitude; I would have figured it out. So I left $70.00 worth of products on the counter, went to The Depot, purchased the same items, and used the self-checkout without any problem. Not a fan of the at best impersonal at worst disrespectful attitudes displayed at the big box stores; next time I will go to Ace.