I'm so bumping this place down a star. I come here SO often but it's not because they blow me away with their amazing smoothies and incredible service. It's simply because it's by far the closest smoothie place to my house. I discovered today, after almost 5 months of coming here, that they have a punch card. Why did I never know about this? I'll tell you why... because no one ever offered it to me. I heard the employee ask another customer today if they'd like a punchcard. I'd never been offered one before so after I received my smoothie I requested it. A little bit of consistency in service goes a long way. And a smile never hurt anyone either. Still, the smoothies are decent and the prices are pretty good for the amount of smoothie you get. There are definitely tastier smoothies to be had, but until those places move closer to me I guess this is as good as it's going to get. read more

Came here for the first time to get a smoothie. My friends have been coming to these locations for quite some, so I decided to give it a try. There was such LONG LINE! Got the sunrise sunset, could use a little bit more sugar, but other than that, it's pretty good. read more

Usually I love tropical smoothie, but what the heck happened to your menu??? Wheres are all the old wraps you used to buy?? All's I saw was Bahamas carribean chicken wraps with one Caesar. I hope your sandwiches have more variety like roast beef. Also this location always has only one person working?? Poor black guy is always there alone with no help. He DOES a good job for being alone but help the guy out !!!!!! read more

we went in here for a after Pilate's for a healthy dinner. We were greeted by two boys that were 12ish. We gave our orders to go and sat down at the table. We then got a show we did not pay for one of the boys had his girlfriend in the shop and they proceeded to have some public displays of affection right in front of the counter...i lost my appitite.Good thing we had to drive a ways to get home. that being said I ordered the chicken salad sandwich and a cup of there soup of the day. Yuck the soup was canned and terrible. the chicken salad was okay but i looked up the calories on line and it was almost 800 calories for this healthy sandwich.DONT GO HERE.It was $11 dollars for a sandwich and soup and a soda. read more

I love Tropical Smoothie when I'm cutting calories. My favorite smoothie is a Blimey Limey with Splenda and no pineapple. It's great that they offer the option of Splenda. They have proteins you can add in for extra as well. If your looking for a more indulgent smoothie they have that too! My husband's favorites are the Peanut Butter Cup and the Acai Berry Blast. Tropical Smoothie also offers food. I have never tried it cause it is a bit pricey with the almost $6 smoothie. But it does look good and they have meatless "meat" options too! This location is always clean and the staff is friendly. Make sure you ask for a punch card so you can get a free smoothie when you buy 10! If your looking for a refreshing drink or just looking to replace a meal with a smoothie Tropical Smoothie is a yummy place to check out! read more

I'm actually a frequent customer I come in almost weekly and expect long waits but I'm extremely upset about my experience today. I waited pretty patiently for 30 minutes after my order was taken and after the 5th person who came in after me recieved they're order I finally asked what's up. They told me that they were out of one of my ingredients, but instead of telling me that when I ordered, they waited until I asked 30 minutes later. Then they refused to give me money back. You just lost a customer. read more

I am a frequent customer at Tropical Smoothie not only for their amazing smoothies but because they support Camp Sunshine in Maine where I have been many times when my child was battling cancer. However, this Sunday I was so disappointed in the three flat bread sandwiches I received. I ordered 2 steak tzaziki flat breads and one chicken chipolte flat bread. Unfortunately, the steak flat breads where loaded with purple onions. Overwhelmingly loaded!! The steak was chewy and at times I could not manage to swallow the steak due to it's texture. My boyfriend had the same complaints with his steak tzaziki flat bread. The chicken flat bread was absent the chicken!! We took our order home so we didn't have the luxury of resolving this issue immediately. However, I did call and spoke to a young lady (Bianca) who was very pleasant and insisted that only one tablespoon of onions is used in each flat bread and I insisted that there was definitely more than one tablespoon. She than proceeded to tell me that next time I should order it without onions... Really???? I enjoy steak with onions but not onions with steak! My smoothies were on point... As usual. However, the flat breads were beyond edible. I thinkTropical Smoothie should stick with what they know &/ provide better training in sandwich making and customer complaints. read more

Always a great on the go stay healthy option! I have never had a bad smoothie here. I think I have probably tried them all at this point. My favorite is the new green smoothies, but all have been amazing! They are all over the Vegas valley so no one has an excuse to not eat healthy on the go! Grab a punch card and sign up for their text alerts. These are the only text alerts I get, but they do BOGO all the time! read more

All the workers here are so nice! I love coming for smoothies with my friends. It's a great place to hang out! They're always fast and if your order comes out wrong or you just don't like it they're quick to correct the issue. Since I am in there often the workers remember how I like my smoothies and always make them perfect! read more

No wonder this place has horrible reviews... I'd rather drive to a different location or drink water. The only reason I'm even putting a review is because 1/5 people were actually working. (almost) EVERYONE IS SUPER LAZY!! One guy was making smoothies and he was slammed. He was working as fast as he could. He was so sweet! I would give him 5 stars but not the place. I could see on the screen he had about 6-7 mobile orders and he was taking care of walk ins. Everyone else was literally sitting doing nothing. He was super apologetic that it took quite a while to get my smoothies. I would shout him out that they need more people like him. He looked like a young man with some super cool tattoos! He started talking to his coworkers and I overheard him saying they need to actually work but did anyone get up...no. I feel bad for him hopefully he finds a better job. read more

I rarely stop in here, even though it is close to my house. I don't find the staff to be very fast or friendly. My orders seem to take FOREVER, regardless how many other people are in the restaurant. Everything is a bit overpriced, and although the selection is decent, I could make this stuff at home (I guess that generally applies to any place). Overall, I just never even seem to remember that this place exists. Which just reminds me that I'm just not that in to you, Tropical Smoothie. read more

They are incredibly slow!!! Last time I came in no one acknowledged me for over eight minutes! I tried again today and someone was at the register so he waited on me. However they gave away some small smoothies because people had to wait. If they have over two orders you're doomed to wait!! There isn't another Tropical close around or I would switch because I do love the smoothies! read more

If I could leave zero stars, I would. I attempted to call several times to speak with management to only reach a voicemail. I ordered 2 smoothies and neither one tasted the way it should. I should have never given this location another chance but due to me thinking it was a one off or maybe just a bad day on their part. NO! It is obvious there is a lack of passion, a lack of training and due to all the low ratings and reviews left by others who feel the same, I should've known better. This location has a bunch of kids making up shit in the back and taking our money for something that tastes watered down. Huge lumps of ice at the bottom of both smoothies. Come on, you have one job to do. If you can't do that one job with passion, you shouldn't be doing it. As many bad reviews as this place has and management hasn't even stepped up to do anything, other than send the same generic response to all horrible reviews. Might as well close down because that's exactly where you're headed. read more

Move over Starbucks! There's something better for your morning pick me up! White Chocolate Mocha Madness with Energizer and B12!! read more

Tropical Smoothie Cafe - Mocha Madness +Energizer +B12. Going to start this day right!! - Juice Bars & Smoothies Near Me - Henderson, Nevada

Only 2 stars for the food and smoothies being as expected. As far as customer service, this is probably the absolute worst business to go to. They will let a line form out of the building before they bother greeting you. I don't understand how you can have three people and be so busy you can't even bother saying hi welcome we'll be right with you. Once they finally do make it over to you don't expect an apology for the wait. Expect "what can I get you." Shame. For the prices raising I assumed so would customer service. read more

This Tropical Smoothie has the worst customer service. Went in to order a smoothie and cashier was taking the order of two of his friends. He didn't charge one of the friends for his smoothie. He then proceeded to take my order. I paid and he said, "you're all set". I told him, you didn't give me my change. He said "Oh". I felt like he was more interested in talking to his friends than waiting on customers. It's a shame because the smoothies are so good. read more

great smoothies and quick at this location. They need to up their cleanliness inside the dining area. Always dirty tables and paper on the floors. Also, keep the front windows clean. read more

Order placed ahead of time online was incorrect and late...cannot reach the store via phone to inquire..would love to speak to an owner as this service has been garbage from start to finish. Called multiple times, only voicemail, no physical service. read more

Went in for two immune blasts and a kid's chocolate/strawberry. Used my VIP card and got great smoothies. My daughter loves them too! :)

I've been a fan of Tropical Smoothie for many years, though we stopped going when the prices bumped up. Now that they've seemingly normalized, like the smoothie+food combo being reasonable, it's an option back on the table. This location is further from where we live, but the location near us (Sunset/Stephanie) is horrible. As for this location, we've had pretty good luck. Yes, it's run by teenagers. But the last time we visited, we got great service. The girl who was working informed us that their store wasn't working with the Rewards app yet, but she took good care of us in lieu of that. Previous visits have involved a longer wait, but when we popped in most recently, it was a quick trip in and out for a wrap and a smoothie. If you go at the height of lunch hour, they'll likely be a bit backed up. My only real complaint about my Jamaican Jerk Chicken Wrap is that it had massive chunks of red onion, which wrecked the good flavor. The menu at the store isn't very clear about what's included in each wrap, so you may want to visit their menu online for the full rundown. And my Mocha Madness smoothie was delicious as always. Try the Bahama Mama too! read more

Really good smoothies. The only reason I gave 4 instead of 5 stars is the flavor of my wife's smoothies is a little inconsistent. We just tried their chicken pesto and it was very good! We will definitely come back. read more

I live very close to this location, I go almost every other morning. sadly because of their lack of employee customer service I'll drive a few minutes out of the way and go to a different location. read more

I have been coming here often for the past month and so far I've gotten mixed feelings. The smoothies come out tasting great however the atmosphere is not very welcoming. I've noticed the female staff are much more friendly and seem genuinely happy for your service than the men (or more specifically, one constantly in particular, but I can't remember his name). I also work in the retail/food-handling business and there's no way that the unwelcoming behavior I've experienced would be allowed. Learn to smile and interact with people. No one wants to feel out-of-place when they are coming to support and pay towards a business. Also, since when have they been giving out punch cards?! I could have received a free smoothie by now. No staff members have offered any, especially now that they recognize me by face. There's always a time to promote deals/specials people! I will be returning due to proximity, however, I hope to see a change in staff behavior and more of an effort in offering special services. read more

Just stopped by for a smoothie as I heard they were offering free smoothies to healthcare workers. The guy at the door told me I have to place a catering order. I asked if I can just get one as it was just for me, not a team. He said yes but you have to call. So I asked what number and he said he didn't know and he'd have to call his boss to find out. Don't waste your time... their false advertisement of supporting their local healthcare providers is not worth the effort, time or hassle. read more

This location has gone so far down hill over the last years. I had ordered a island green smoothie for myself & my boyfriend ordered the pomegranate plunge. Both smoothies tasted like tap water. I'm not sure if it's the lack of training or the employees just rushing to get smoothies out but we are both highly disappointed for the price we pay and the quality of the drinks. If you want a smoothie don't waste your time or money coming here. I'd rather drive the extra 4 miles to Jamba Juice in Green Valley any day than come to this location for a 24 oz cup of tap water with barely any fruit in it. read more

was craving a smoothie recently and got a referral while over in Henderson to check out this place. headed on over and picked up 2 smoothies. a banana/strawberry smoothie and a muscle maker I think it was called. came out to like $15 with tip. walked next door to Wahoo to get a to go menu, that had me excited a tad. went back, picked up the drinks and left. I did notice that while I waited for the smoothies, the restaurant decor is not that good. in fact if I recall the seats were ripped up with tape on them as a patch. the seating areas are just nasty and old. place for sure needs a remodel if they can swing it. when got into car I started to get quench my thirst with the first smoothie, handed the 2nd one off to wifey...but there was just silence in the car as I drove off. the smoothies are served in a 24oz (I think that's what the lady taking my order told me) cup. presentation is ok. it looks delicious through the lid, but once I tasted it, it was like slurping up nothing but crushed, pureed ice, a very faint flavor of strawberry and banana. same issue with the other drink. just minimal flavor of fruit. on the way back to civilization I realized...I should've just got a couple of tacos at Wahoos' next door instead of wasting the money on the smoothie shop. I won't make that mistake again. I went to smoothie king a few weeks ago, that place was delicious. so far, that is for sure first choice for a smoothie stop if near one. read more

I love the mango magic flavor here! Their wraps are also really good. Great place for the summer. Staffs are helpful. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

This review is only for this location--other locations I have been to are great. I love their smoothies, but after awful repeated customer service at this one location, our office quit ordering here regularly. Most of the on-site staff don't seem to care about the great products they have and seem to constantly get our orders wrong and deliveries delayed--even hours. We tried it again just recently and our pick-up gal thought the site wasn't very clean. Now our staff wants to change to Jamba Juice. I wonder if the owner knows how much their customer service is a dis-service to them? read more

So irritated!! I go here quite often because I work close by. I spend Enough for a free smoothie once a month. So on their reward plan you MUST spend $55 or more. Today I ordered my regular Chicken salad sandwich. Needless to say NO CHICKEN?? When I called to ask why, she stated "we make it every 3 days you got the end of it". When I stated I should have been told and that they need to refund or credit me the employee HUNG UP on me! DO NOT GO TO THIS ONE! I have given benefit of doubt but place is still the same, dirty, slow and always employees who's hair and cleanliness should be questioned! Yuk!! read more

Tropical Smoothie Cafe - Are you kidding me! $7.48 for this??where is the chicken! Pisses me off!! Time for a boycott! - Juice Bars & Smoothies Near Me - Henderson, Nevada

Always friendly faces when I walk in. Great customer service and amazing smoothies and good food brought to me in record time. Love being a customer at this location! read more

Loved this place! Smoothies are huge for the price, and taste DELICIOUS! Got the mocha madness with a peanut butter add in, and it's one of the best smoothies I've ever had. read more

Very poor customer service! When we walked in, the two employees with their AirPods in, stared at us as if they were appalled that we even showed up. No one spoke to us. Never said "be with you in a moment" or "hello". They kept looking up at us, hoping when they looked up we would be gone. After standing there for 5 minutes watching them work on the order for the only other customers in the store, finally came up to the counter and took our order and they didn't know their own menu. read more

This is the worst run business I've ever been too , worst customer service , run out of product, computer down , and dirty ! Go anywhere else !! read more

I tried 2 smoothies, both of high quality. The protein powder mixes in well with blimey limey, but not as well with a tropical one I've forgotten the name of. The service was quick and the happy hour sale saved us a lot. But the lighting was quite irritating, the fans made it flicker constantly so I recommend getting it to go even though the bright aesthetic is very cute and happy. read more

Took me 15 min before they were open! I had to get to work, life savers. Taste always awesome

10:40am. There is only one crew member. 3 customers including myself have been waiting for about 15min now. Another customer just walked in and has not been acknowledged nor greeted, at least a "Welcome" or acknowledgment that she will be attended shortly. Where's management in this place? read more

I ordered 2 smoothies and when i got home both were flavorless. Waste of money. Won't be coming back again!!

Ok place needs to be fixed up smoothies are good though,if you're just stopping in. A bit pricey though never had an issue with service.

For the most part all tropical smoothies are pretty bad but this one takes the cake. I came in didn't even get a greeting and stood there at the counter for about five minutes and no one said one word to me. They were all just making food in the back and talking to each other and laughing. I didn't even get told oh sorry give me one minute I'll be right with you they just look at me and then keep talking. Even the manager came out and was talking to the girls watching her sweet and didn't even come to help their customers. I didn't even get my smoothie I just walked out. They were very disrespectful and I will not be returning to this location... also a girl with colored hair had her ass hanging out so not a great picture to see when I come in to get a smoothie... read more

I rarely write reviews especially a bad 1 but today my experience really deserved it.they have the door closed due to the virus which is great however there was a couple people at the door placing their orders and when the girl that worked there with long blonde hair came she asked me if I was picking up I told her I hadn't ordered yet so then she asked the next customer he ordered and then she turned around and walked away instead of taking my order so when the guy came I asked him if I could place an order that I had been skipped he was very nice took it and then another girl came out and brought me my smoothie with a terrible attitude (dark haired messy bum and rbf face ) I don't know I guess she had talked to the blonde girl so I asked the guy where my straw was or if they were out and he looked shocked himself that I Didn't get a Straw.I'm not sure what the girls have going on in there today but I go To tropical smoothie at least 2-3 times per Week , but this location but I'm not thrilled with my experience today! ladies lose the attitudes, not cute I'm scared to even drink my smoothie I'm afraid you did something to it now. read more