Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

I had to get a recall done on my vehicle at the dealership and it was honestly kinda a nightmare…read more Firstly, let me emphasize, my technician/consultant/whatever their title is, Gustavo, was very friendly and helpful, and easy to work with. His actions are the reason it's 3 stars and not 1. The biggest issue was the wait time. It was supposed to take around 3 hours, it took 5 and a half. Unfortunately they lost my phone number and had to communicate to me through my husband as the middle man while he was at work, so I knew little to nothing when I wasn't physically there. They upsold me on a tire rotation and balancing, and a week later I had to replace 2 tires because we found a huge bulge of them and nobody had exact tires to replace just one with, so after spending nearly $300 on tire care there alone, we had to spend another $300 (and more to come due to the replacements being crap but that has nothing to do with the dealership). I would recommend any business that makes their customer wait almost 2x the estimated wait time for their service to at least offer a discount on the present service, a complimentary future service, or something. I won't be coming back to any toyota dealership if I can help it at this rate. TLDR: The people are friendly, prepare to pay out the nose, wait an insane amount of time, and say no to upsells. Do what you need and get out.

Really great experience. Took care of my ranch hand rear bumper. Very fair price, expedient, no BS…read more Couldn't ask for more and will be back. Owner was also VERY kind at the end thanking me for the business which is an appreciated touch.

This shop is an expert and off-road upgrades, the staff is very knowledgeable on what is needed to…read moremake a great off-road ride. The shop prices were higher than I was expecting however, their knowledge on what is needed to lift my jeep made the prices worth it. If you're in the market for upgrading your off-road vehicle highly recommend you go to this place.

UPDATE 3/13/25: We ended up driving over to give them…read moreanother shot because we really need our truck's fifth gear fixed. However, we were advised to go to Standard Transmission and Gear because Diesel Works doesn't tear into transmissions like that. Which we did as we were told and drove our truck over there. I'll add a few stars for the upfront honesty. And I received a reply that they're closed every second Saturday. 3/8/25: My husband has been calling, left a message, and even drove by this morning around 8:30am (website says they open at 7am on Saturdays). However, no one was there! And there was no sign on the door stating if they'd be back later, no post on their FB page or notice on their voicemail box. I checked all avenues because I wanted to give them the benefit of the doubt, I don't like giving low stars to local businesses.

Do not use this mechanics shop for any work. They will screw up more than they fix. Came in for an…read morealignment and was told I need new parts. They bought new parts then told me they had to take parts off the old part and replace parts on the new one. They lie, they cheat, and they steal your money. they broke more than they fixed and then charged me to fix what they broke. Some of the things they broke they didn't even tell me about. I left this review once before and the owner called me and said he would make it right. Then they proceeded to break more stuff and the truck still isn't fixed. This place is a joke.

They do it right the first time, every time. Prices are also reasonable and transparent. These guys…read morewon't just do something and charge you - they always ask for permission. They never recommend services that you don't really need either. This is the only shop I'm comfortable coming to without my husband because I know they won't try to rip me off.

Very thankful I found this place! Took my car here last week when I was having trouble starting my…read morecar, they fixed my issue and didn't overcharge. They actually took care of it on the house! Thank you guys again!

These dudes are the only guys in town i trust with my 67 camaro RS big block…read more They own classics, work on them and appreciate them. These guys are professionals and are extremely knowledgeable. A diamond in the rough, near impossible to find a place like Speedtek nowadays.

DON'T PAY CASH IN ADVANCE! You'll never get the work done & they won't return the parts or your…read moremoney. In September we wanted some work done on our 1969 Chevelle so JR said to give them cash to order the parts & they would go ahead & order them. We gave him $800 Called the next week. Still not in. They said to call back Monday after 2. We have patience & understand things are not as fast as they use to be. Called back Monday after 2. They had the parts but couldn't fit us in this week. Call back next week. This went on every week until 10/17 when my husband said can you just put us on the schedule. They reluctantly agreed to Tuesday 11/1/2022. We brought it in & all they had done adjust something - didn't install any of the parts we had paid for. So my husband said just return the parts & give me a refund for $600. Basically $200 for the time spent returning them. JR said they couldn't. Bill said why not? There is a 90 day return policy. JR said they threw away the box. Bill asked why would you do that? It took awhile but he finally said they were using it as a display. REALLY? Hard to believe.

My car had been squeaking for awhile, but after being quoted over a thousand dollars at the…read moredealership, I knew I had to find someone local to help. I did a quote request thru Yelp and Branden was the first to respond. I was iffy since he didn't have many reviews, but from the very beginning, he provided great customer service. He was quick to respond anytime I reached out and always very honest. It was great that he was able to come out to me so while he was working on my car, I was able to stay inside and go about business as usual. Within an hour or so, my car was done and its now nice and quiet. Branden has definitely become the guy we will reach out to if we ever need anything car related again. Don't let the lack of reviews stop you from scheduling. Support local! Thanks again, Branden!

Installed a brand new stereo in my Polaris! Did a fantastic job and stayed till the job was done…read more He does fantastic work. Will be doing more business with him in the future.

My 2003 Saturn Vue was towed to this shop on July 22, 2025 with a red engine light on…read more Another shop who had done a lot of expensive work on my vehicle for the last couple of years refused to work on it because he thought it needed a new CVT transmission. I didn't know anything about Auto Car Care Center's shop, but after speaking to Jeff, the owner, on the phone prior to the tow, I felt he could handle the problem. Jeff worked on my vehicle with the true knowledge of a Saturn's components the other shop never showed me even though they touted being Saturn specialists. Jeff, by far, is a true Saturn specialist. With his determination, he fixed my transmission issue by installing a remanufactured valve body. While there, he noticed a hesitation when starting the vehicle, and then he recommended a new fuel pump and seal. I finally got the call that my vehicle was "ready to take on the world". No problems since I left that shop! I cannot recommend this shop enough! After personally owning and operating a classic vehicle restoration shop for 35 years, I can attest that Jeff operates his shop with honesty, a high level of professionalism, a vast auto parts' knowledge and always keeps the cost of the job down for the customer. He saved me over $2500. from having to buy a remanufactured CVT transmission and labor installation cost!

Jeff and his team are amazing! I had an issue with my alternator/battery and they were able to fix…read moreit same day. I was basically a walk in. They are polite, professional and reasonably priced. I will be back. Thank you!

Overall experience here is straight professional, and job well done see before and after. Thank youread more

Customer service was great. He didn't take advantage of us. Same day service. Reasonably priced.read more