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    U-Haul - Apple Valley

    3.8 (13 reviews)
    Open 7:00 am - 8:00 pm

    Services - U-Haul - Apple Valley

    Trailer rental

    Truck rental

    U-Haul - Apple Valley Photos

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    2 years ago

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    4 years ago

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    3 years ago

    Great storage unit. Clean units. Friendly staff. I will definitely use them again in the future as needed.

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    5 years ago

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    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    4.0
    (4 reviews)

    Great location to rent a U-Haul, I was able to pre-register online so the checkout process was…read morequick when I arrived and service personnel were professional and friendly.

    Rented a 20ft truck from this business. The guy who is in charge told one of my friends that we…read moreshould ensure the truck is clean once it's returned. We were appalled because we've never heard of that before from U-Haul. We've always been told to refill the gas to where it was upon checkout. So, we felt he was being condescending. After we returned the truck, I called the following day and asked what my final total was because I never received an invoice. He told me the cost which didn't sound accurate. He then said he'll call me back after he's done with the customer. He never called back. I called U-Haul customer service and requested the invoice and information about what was charged. Come to find out, he charged a cleaning fee. The lady I had spoken to said she was looking at the picture he attached but couldn't see why he charged the fee. She called the guy and he told her there was a sticky substance in the back of the truck which was untrue. I checked the truck twice to ensure it was clean. We didn't leave any trash in there at all. I requested the charge be disputed. About 2 days later, the area manager refunded me the cleaning fee and apologized for the inconvenience. I'll never rent from this business again. We had white people looking at us strangely because we are black and it didn't sit right with any of us.

    U-Haul Moving & Storage of Victorville

    U-Haul Moving & Storage of Victorville

    2.0
    (47 reviews)

    If I could zero stars I would. This review is in regards to a rental that was picked up March 19th…read moreand dropped off March 20th. The rental was in place for a 15 foot U-Haul, to be picked up at 9am on March 19th at the Victorville location. We were promised that the 15 footer was going to be there. I had called 12:02pm, and was on hold for over 14 minutes. When the woman had picked up, I had asked if it was okay that we could pick up the 15 footer at 7am instead of 9am, she insisted that it would be fine and ready. That phone call lasted 16 minutes. When my husband and I showed up to the Victorville location at 7am Thursday, the 15 footer was not even on the lot. The gentleman told my husband that it wasn't a "guarantee" and just a curiosity. We spent OVER AN HOUR at this location redoing the reservation to a 10 footer. Instead of offering us a free upgrade for their mistake, they only gave us a $30 difference for a smaller U-Haul. Upon receiving the keys for this rental, my husband walked the lot 6 times trying to find the van with no luck. He went inside twice only to be told the van was on the lot. He then had to physically move a U-Haul out of the way HIMSELF, to get to the one we rented. That is absolutely ridiculously!!! The gentleman should have brought the van to us, if not he should have moved the other himself to get to ours. On our way, the tire pressure sensor broke, and there was oil leaking from the U-Haul. This in turn stained two driveways that we were utilizing at both residences, which we should receive some sort of compensation for. U-Haul needs to do better when it comes to inspecting their vehicles, because I can almost guarantee that it was leaking oil beforehand, and their customer service needs to be trained better. Instead of lying to us all, they should have be honest and said that size vehicle would NOT be available to pick up at this location. With our two parties involved in this rental, we will no longer use U-Haul for any of our future moves and will continue to tell everyone our experience and to steer clear of U-haul. Making another edit. After some back and forth, Edwin was able to make it right and refund the amount that was charged without consent. Thank you for making it right and I added one more star to this review. I hope this is a learning lesson in making sure you are clear with your customers, and make sure they understand everything.

    Tried to rent from this place, the manager wouldn't give me trailer because he wanted me to buy a…read morehook from him.

    U-Haul - Apple Valley - truck_rental - Updated June 2026

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