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    U-Haul - Apple Valley

    3.8 (13 reviews)
    Closed 7:00 am - 7:00 pm

    Services - U-Haul - Apple Valley

    Truck rental

    Trailer rental

    U-Haul - Apple Valley Photos

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    2 years ago

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    4 years ago

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    3 years ago

    Great storage unit. Clean units. Friendly staff. I will definitely use them again in the future as needed.

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    6 years ago

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    Honest Abe Moving Services

    Honest Abe Moving Services

    4.7
    (28 reviews)

    Great company! Very affordable and friendly. Appreciated their honest and upfront pricingread more

    Beware!!!! Its laughable the name of this company…read more Before booking I told them I needed an adjustable base bed moved from upstairs and that it was very heavy. He said no problem, they do this all the time. He said he would bring a 3rd guy just in case. He stated they bring all the blankets/supplies for protection. I booked them. He has you Zelle his wife Christina. They were supposed to show up at 7:30 but didnt arrive until 8. He did communicate he was running late but blamed it on U-Haul. He showed up, was very nice and talkative. There was only him (Abe) and another guy. I asked where the third guy was and he said that there was no need that they could do it. They then took the mattress and had no cover for it so I had to find some plastic to use. Had he not said he had everything I would have made sure I had a proper mattress cover. Then they started moving the adjustable base. They damaged my floors and ceiling all the way down the stairs. The top of the stairs is completely dented in and the subsequent stairs are chipped beyond repair. He apologized profusely and kept saying "don't worry, I've got you, I'll get this fixed." He was extremely kind the whole time, he kept apologizing and kept promising how he was going to get it fixed. At the end, I ended up paying the entire fee with trust that he would come through on his word, his name is indeed Honest Abe. It all started out just fine, he messaged me the next day that he was working on getting someone to come. A date was set up, I rearranged my work schedule to accommodate when he could be here but low and behold he said that he needed to move the time to the next day. That night I found out that it needed to be postponed again. Since then he has not responded to any phone calls or text messages and it's been a couple weeks. This is extremely disappointing. For someone who calls himself honest please take a look at my summary: 1) Didn't show up at time HE set up 2) showed up with one less guy than stated. 3) didn't have the proper supplies as promised 4) Ruined 7 Stair Nose pieces 5) Chipped and dented my ceiling 6) Promised he would fix it. Sadly, Im not the first. There is another review on here that sounds extremely similar. Do not trust "honest abe"!

    U-Haul Moving & Storage of Victorville

    U-Haul Moving & Storage of Victorville

    1.9
    (48 reviews)

    If I could zero stars I would. This review is in regards to a rental that was picked up March 19th…read moreand dropped off March 20th. The rental was in place for a 15 foot U-Haul, to be picked up at 9am on March 19th at the Victorville location. We were promised that the 15 footer was going to be there. I had called 12:02pm, and was on hold for over 14 minutes. When the woman had picked up, I had asked if it was okay that we could pick up the 15 footer at 7am instead of 9am, she insisted that it would be fine and ready. That phone call lasted 16 minutes. When my husband and I showed up to the Victorville location at 7am Thursday, the 15 footer was not even on the lot. The gentleman told my husband that it wasn't a "guarantee" and just a curiosity. We spent OVER AN HOUR at this location redoing the reservation to a 10 footer. Instead of offering us a free upgrade for their mistake, they only gave us a $30 difference for a smaller U-Haul. Upon receiving the keys for this rental, my husband walked the lot 6 times trying to find the van with no luck. He went inside twice only to be told the van was on the lot. He then had to physically move a U-Haul out of the way HIMSELF, to get to the one we rented. That is absolutely ridiculously!!! The gentleman should have brought the van to us, if not he should have moved the other himself to get to ours. On our way, the tire pressure sensor broke, and there was oil leaking from the U-Haul. This in turn stained two driveways that we were utilizing at both residences, which we should receive some sort of compensation for. U-Haul needs to do better when it comes to inspecting their vehicles, because I can almost guarantee that it was leaking oil beforehand, and their customer service needs to be trained better. Instead of lying to us all, they should have be honest and said that size vehicle would NOT be available to pick up at this location. With our two parties involved in this rental, we will no longer use U-Haul for any of our future moves and will continue to tell everyone our experience and to steer clear of U-haul. Making another edit. After some back and forth, Edwin was able to make it right and refund the amount that was charged without consent. Thank you for making it right and I added one more star to this review. I hope this is a learning lesson in making sure you are clear with your customers, and make sure they understand everything.

    I reserved a furniture dolly along with a 15' truck and was told there were no dollies available,…read moredouble booked the truck despite the fact that I reserved it the day prior and received the truck with only 50 miles left (almost on E). I notified the employee that helped me and was told I would get a $21.60 "discount" if I returned it with a quarter tank. I obviously didn't do that due to the fact that in order for me to achieve this I would most likely be spending close to if not more than the allotted discount I would be getting making said discount a wash or a straight loss. What did they do to remedy this issue, they charged me almost $30 for not dropping the truck off with a quarter tank despite informing them it wasn't received with the "guaranteed" amount of gas and failed to tell me they would charge me for not returning it with more gas than what it had on pick up. If I could get 0 stars would.

    American Pacific

    American Pacific

    2.6
    (53 reviews)

    Broke and ruined a lot of our belongings. Terrible communication about when they would be arriving…read morewith our belongings (which was 2 days later than what they first told us). They said we had to go through their bogus (third party claim company) insurance company to get reimbursed for the damaged and ruined items. Tried several times on the insurance website and was told that they never received our claim (no live person to talk to everything must be done by email or online and there is no chat feature). American Pacific Transportation knew first hand about the damages they had done and would not make it right. They said they were veteran owned and operated. The guys that they had emptying the truck said they were picked up from Home Depot. (Nothing against day laborers, just they said they were not veterans) I would avoid this company. We paid a lot of money to be treated disrespectfully and have our items ruined.

    American Pacific Transportation is unlicensed to do business in the state of California. They…read moredelivered 37 of my 72 boxes and told me to file a claim. To file, you need to list each item, its original and replacement cost, weight but you cannot save the file. If each box had 20 items, I would need to list those details for 740 items WITHOUT SAVING. When I read the reviews for the company where you need to file a claim agains American Pacific, it was clear that the company was a scam. In one review, the customer filed a claim for $8000. They received $72. None of 10 attorneys have responded to my 1-page summary of the disaster. There is no hope for consumers. Are you moving? Rent a moving truck and move your stuff yourself! I wish I had!

    U-Haul - Apple Valley - truck_rental - Updated August 2026

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