I frequently shop at ULTA for various different things. I have been particularly interested in foundation since lately I've noticed for me, the type of makeup I've been referred to has not really been that great for my skin. It's either too heavy or not the right color. I am always going back and forth to return or exchange any makeup. I normally let things slide but this time I have to share my experience. I circled the store for a few minutes looking for a staff member to help me with a color match and no one is around. I assume they are at the register because yes, it was a little busy but not slammed. So, I decided to stand in line and ask them to find someone to help me. After about 10 min of waiting, I ask the gal at the register to help me with color match and immediately the girl next to her said, "it's just us right now (2 people) so no one can help her...", however she still asked into her radio if someone was available (Sorry, I don't remember and names). She said there was someone with a customer but can help afterwords. So I stood and I waited and waited. And waited... And waited some more. Then I noticed the employee who was radioed to help me walk by me a few times but she never said a single word to me. Completely ignored my existence. I asked her if she was going to help me with the color match and she continued to look through me and ignore me entirely. It was that moment I decided to leave. I didn't have time to stand there and look like an idiot waiting for no one to help me! As soon as I approached the register, the manager behind the counter was yelling at the other employees, barking orders and making us (people standing in line) feel uncomfortable because of how she was talking to the employees. I think her name was like, Amora or something like that. Long story short, I had an unpleasant experience and not sure if I will return to this location. Which sucks because this one is bigger and has better selections on certain items. Even though my experience wasn't an absolute terror, I still felt the need to say that their customer service is not that great and if you need a color match, honestly don't waste your time! Go to Sephora because they will actually help you and give you pointers on how to do your makeup instead of either not helping you at all or just doing the bare minimum! Which is why I keep wasting time going back and forth for makeup! read more

I hate hate hate hate hate this location! I know hate is a strong word but oh my word, this location deserves it. If I could give it 0 stars, I would. Some of you may think I'm being harsh, but read in to find out deets. I have been going to this location for a while now because it's the most convenient for me and they also carry a lot of products, but every time I leave, I leave pissed! After my last visit, I decided I would never come back. There is another location just a few miles away at the district. It's def less convenient for me, but I'm willing to make that sacrifice. All the employees here seem so unhappy! If you don't wanna work there, quit! Don't make your customers feel miserable like you. On my last visit, I was walking around the store pretty lost trying to find an item. Not once did an employee ask me if I needed help. In Stephanie Tanner's words, how rude!! Also, a few visits ago, I asked someone to help my find a lipstick color and she was rude as hell. After that, I made a vow to myself to never ask an employee there for help because I felt like I was stabbing the employee last time. God forbid she has to work, at work!!!! Another huge problem, the lines are always so big at the checkout counter! And they only have one or two very slow employees at the cash register. On my last visit, I spent over 100 dollars and bought some new products. I know for a fact I would get some free products, but because she was so busy she didn't even bother and I was so frustrated at that point I didn't bother asking. These, by the way, are only a few examples of bad customer service here. You would think getting so many bad reviews, the manager at this location would change things up. But nah she/he is probably lazy just like their employees. I will never come back to this location. I refuse to be miserable like the people who work here. read more

UGH still no improvement at this store! I live around the corner so only come here if I really need something ASAP. I love Ulta and the brands they carry but this store is really sad. If you can, go to the location at the Tustin District or Bella Terra in Huntington Beach. Service and stock are way better over there. EVERY TIME I come here there is NO ONE around to help me. When there is someone then they are always unhappy! Sometimes there's just one person on the floor trying to help several people at once. Look, I have questions, I need someone to spend some time with me going over different products and options. Makeup is expensive! I'm not going to just drop $50 on foundation without getting help! Last time I was here about a month ago I had to wait around until one of the sales girls could help me (I think she was Benefit again). She wasn't that friendly and wasn't that helpful. I'm an easy sell, I love makeup. If you are enthusiastic and you show me a bunch of things that I like mostly likely I'll buy it! Every time I'm at Sephora I spend at least $300 there. Here at Ulta, I buy only a couple things. I guess that's kind of good right? Stock: Everything is always out of stock! I come here for Anastasia brow pencils and the display is always empty! I needed something from Benefit and it was out of stock! Needed something from Smashbox and it was gone. What gives?! Checking out is still a B. No matter what time it is, what day it is, you still have to wait. Why does the process take so long?! Makes no sense to me! read more

It's obvious this Ulta hasn't improved their people skills whatsoever based on the countless reviews of unacceptable customer service. After visiting this location today, I won't be back. My experience started out fine until I tried a Maybelline foundation to see if I wanted to buy it. Side note: this makeup was unsealed, and there were no signs indicating that this foundation, unlike their many others, couldn't be tested. An associate walks up to me and instead of saying hello or offering to help me, she says, "Is that yours?" (Referring to the foundation) in a rude tone. I reply, "No ?" She replies coldly, "you can't use that." I said "Okay, there should probably be some signage somewhere then." I was shocked with her horrible attitude. I would never talk to a customer at my job the way she spoke to me. After that I couldn't be in the store any longer, so I immediately bought my items and left. On my way out, the cashier had to ask the same associate to answer the phone after it had been ringing off the hook. After that at least I knew my experience wasn't personal, this girl just hates people THAT much. I like Ulta, but will drive further to the District from now on to avoid pathetic customer service at this store. read more

This was my first time at shopping and sampling the beauty store chain, Ulta Beauty. Formerly, I've only shopped at the Sephora chain. My GF recommended it as a better choice with more beauty supply options. Glad we tried it out. This location was more convenient to where we already were. What I needed to grab was a quick stock of the Bare Essentuals minerals makeup. My first experience with them was when I phoned it to verify they carried the brand before driving over. Whoever it was who answered the phone was immediately knowledgeable and helpful, confirming that indeed they did carry it. As soon as I walked in the door, the staff started greeting us and asking how they could be helpful. How delightful to find some staff over the age of 22 years old! Lisa was standing the Lancome section and happily directed to me the BE area just behind it. It was well-stocked and I make my selections. But my GF wanted to a bit more SHOPPING. She was looking for a better liquid foundation makeup. First she checked out the contouring makeup. She started getting helped by the very friendly staff, and eventually ended up over a the Lancome section where Lisa really was the expert, so she was handed over to her. Lisa spent a lot of time going over what kind of look my friend desired, and then gave her a foundation application, complete with a prepping serum. After trying that, she inquired further if my friend wanted any additional help, and she confessed that she just didn't wear much eye makeup and wanted some ideas for that area. Lisa showed her some choices for a daily wear look which were very flattering. My GF's biggest issue with foundation was that she would like it in the store, but not how it settled on her skin and how it looked and felt a few hours later. Lisa was no pressure about making the sale that very moment even with all the time and expertise she had given us. She wrote it all down for my GF. We found some fantastic deals in the Clearance area, made our purchases and left. A few hours later, she was texting me about how great the make up still looked on her. Yesterday, she went back and purchased the make up she knew would look good on first application as well as hours later. TY Lisa and Ulta! You have 2 new devoted customers! read more

Dawn is the best for eyebrows! Ive been going to her for a few month now. I went in yesterday and she was right on time (this was important as i was on my lunch break). She's very personable and knows her stuff. The 15 minutes I was there flew by! read more

I emailed corporate about this store. I received an email after submitting my complaint "We're working on your request & promise a response within 24 hours!" It's been over a week & I have not received even a simple, 1 line reply to my complaint...let alone someone actually addressing the issue. Needless to say, Ulta Beauty has officially lost my business. read more

Went there today with my wife. Very good experience besides the fact that my wallet hurts. Staff were very nice and helpful. Store was nicely kept and organized. read more

My brother's wedding is on Saturday so I went on Wednesday to get my eyebrows done. When it was finally my turn, she seemed to be going really fast so I payed and left and I started to notice that there was a red area on my eye that was hurting more than the rest. The lady who was doing my eyebrows took off my skin while waxing. She didn't mention anything while I was there, I was just thinking that it hurt more than usual. I'm very upset because of the upcoming wedding but also because the lady didn't say anything! I expected so much more from the benefit counter. Very disappointed. I went with the bride to be and if this would have happened to her...... read more

Ulta Beauty - Wrote a review that goes with this picture. Waxing gone wrong at the benefit counter. - Cosmetics & Beauty Supply Near Me - Irvine, California

One day there will be a customer riot at this place...every time I come here I'm waiting forever either for help or especially on line to pay. AND customers are all complaining together about the same thing. Idk why management doesn't do something about the staff, or understaff??? Sephora is so much better. read more

I am not high maintenance. Everytime I go into this location I am just in a bad mood when I leave. The employees standing around yapping to each other about renting out the apartment they are liVing in. I was trying to find something and didnt want to disturb the conversation these two employees were having. Then the cashiers are always so rude. I love ulta but not this store. read more

This newly-opened Ulta location is in the Tustin Marketplace between the soon-to-be-closed Loehmann's and Babies R Us. It's brand new so it's clean and bright and people are friendly. To me, it's smaller than the location at the District, but still offers the basics and has a salon as well. More convenient if you live in Tustin! read more

We stopped by here since they are having their sales this week where each day they have a deal on specialty items. We wanted to see which bare mineral would be on sale tomorrow to decide if it was even worth it to come back. I had my sister go ask a sales associate (lady with big frizzy hair) on the floor. My sister asked if she could show us which item will be on sale tomorrow, her exact response was, "I don't know, you could find it online." My sister said we already looked online and it's not clear, that's why we are asking. Her response was still I don't know. Are you serious? I mean how do you not know what sales and promotions you have going on. I get if if she was new and didn't know, but this lady was just lazy. She didn't attempt to help us find the answer, instead she drove us away. Very poor customer service! read more

Today was actually my first time going to an Ulta store. I'm more of a Sephora kind of girl but I figured I should check this store out because I don't like driving to South Coast every time I need makeup. Upon arrival I noticed the store was super clean and bright. Everything was organized and easy to find. I love that they carry my favorite makeup brands Tarte and Bareminerals. All they would need is Mac and they would be perfect lol. They also carry a bunch of Nyx and drugstore makeup brands like Revlon. So a nice mix of things. I easily found the Tarte makeup I was looking for and grabbed a few Nyx lip butters since they were 40% off. My issue was that there were literally no sales associates to help match my shade. I actually walked throughout the store and I didn't see a single one. There was only one lady doing brows and makeup near the Benefit counter. So it was kind of annoying because I just guessed my shade. The lady at the checkout counter assured me I could return it if it didn't workout. Make sure and check out their ad online before you go in and grab their 20% off coupons too. They also have a rewards program which is signed up for. Happy contouring! read more

I cannot believe the experience I just had. I booked a 4:00 appointment for an eyebrow wax. I got there a few minutes early and was told the girl was on a break. I assumed she would be back at 4:00. The other girl there didn't apologize to me. Just she's on a break. I waited until 4:13 and left. I'm sorry but if you know you have a customer you don't schedule a break at that time. My time is valuable too. What a huge disappointment! read more

I rarely leave Yelp reviews, but I had such a good experience today that I have to! Beth was such an angel for me! She helped me without any pressure, but more importantly, she was so knowledgeable and informative about so many different products and took a lot of time to figure out what work best for me. She had a lot of great advice! I will definitely be back to this location! read more

Customer service really is bad at the registers. Last night I wanted to buy some products, which I hate buying retail, but was going to bite the bullet. Well, I'm back to online shopping. I was ignored by 3 cashier's last night, 2 doing some paperwork, the other busy with a customer (no prob), without even a "hi, will be right with you". They just ignored me while I stood waiting. Finally, I thought, why......I put everything back and left. Maybe a $150 nothing to them, but it is for me, and especially if I have to beg to pay. Me thinks not.......... read more

Poor customer service overall. During checkout if you are not a member they will pressure you to sign up then if you don't they will ask random customers if they are a member to get the points for your purchase. Very annoying and disrespectful! read more

Bad experience. Fortunately found the items I was looking for at this location. But disaster of a staff, really poor management.

Okay maybe I'm not the most qualified person to analyze a make-up store, but as a guy I feel like maybe my review will be worth something to someone. I've been here a few times, although I pretty much only ever come here escorting someone else or looking for gifts. I especially like coming here over going to a department store because apparently a lot of department stores don't carry certain brands like urban decay (looking at you Irvine Spectrum Macys and Nordstroms!!). It usually goes something like this: I come in and start walking around looking like a total dumbass. I stare blankly at some product I know nothing about till an employee asks if I need help. I tell her I'm looking for a gift and she starts asking me questions to figure out what I really want. In my experience, the employees here have always been helpful and really know their shit. read more

I'm just a little perplexed about the cashiers at this particular location. I cant tell if they are just miserable working at Ulta or just plain rude. They are just extremely rude to every customer I see them interact with not just me and I'm not quite sure they have been taught proper customer service... Unfortunately I dont think I will be visiting Ulta after this visit today. read more

Terrible customer service at this location. $30 haircut turned out to be $58? I clearly stated that I was a new customer and wanted the advertised $30 haircut. Got the receipt afterwards and it was $58. WTH? Decent haircut but certainly not a $58 haircut. This store is always short staffed with only one woman to help with make up. We won't be returning to this location. read more

I am a HUGE fan of Ulta and am a Platnum member but this brand new Ulta is ultra disappointing! The service is average at best & their shelves are bare! This is supposed to be the newest greatest Ulta and I much prefer the one in The District.... See my photos for bare shelves! I'm going back to the other store, even if this one is closer to where I live. read more

Ulta Beauty - Look at this display!! - Cosmetics & Beauty Supply Near Me - Irvine, California

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Wow, no joke about horrible customer service. I was in a really good mood going into Ulta.. After Ulta - totally pissed. All the customer service reviews (well, lack of customer service) must involve Annie. This was my first time at this location and it was the worst customer service experience ever. Never was I spoken down to the way this associate spoke down to me. What's the point of working with customers if you are going to talk down to them? Definitely should be reassigned to the stockroom or someplace where there is no customer interaction. What a pity. This location is fully stocked with inventory. Just need to replace their associates and/or implement extensive customer service training before working the floor. read more

One star because they carry a wide range of products but four stars lost due to customer service. So many employees not doing ...this ineptitude begins at the top. I went today to make a return because I wasn't matched correctly. Sure they shout welcome, but you never feel so. When I was matched with smashbox she rushed it and shoved a primer in my hand too, which I didn't buy btw. Anywho, Was I offered to be matched again upon return, no! Did I get an apology for not being completely satisfied, nope. Next time I'll match myself somewhere eIse it's just ridiculous to have such wanabees with their heads far up they don't notice that eventually ulta will go out of business as a corporate failure to due to ignorant staff. Go elsewhere. read more

I come here for most of my hair and beauty products . This location is the one I visit most . There is no one to help you if you need help or have questions . When you do find someone they seem bothered your asking questions or need help . Unfriendly staff . I prefer to go to Ulta at the district read more

I usually shop at Sephora but heard so much about Ulta so I went to check it out. I was very disappointed with the Customer service it's not great at all!!! The girls are not helpful at all and seem like they don't care to work there. read more

Been here twice and its always vacant but yet never been greeted or asked if I need any assistance. Both times have experienced problems at the register. I am a platinum member so I shop at Ulta A LOT so please don't ask me to look for a stupid $3.50 off code from my cell phone...You guys should have a coupon at the register. First time I was here I experienced some problems at the register. Girl had to call her manager(short black hair) out to help and she didn't know what she was doing as well. Her excuse was its a new store. I've been in retail for a long time so please save your excuses due to your lack of knowledge. You are the manager so figure it out!! Shame on you for trying to compensate me for wasting my time but at the same time be a witch about it. I know fakeness when I see it. So after 15 mins at the register I just left. I've never been treated this way at the District. Two stars because its an new and clean store but I will not be returning. read more

I couldn't ask for a better brow lady than Dawn! I've been going to her for awhile she does a great job each time. She knows how to map them correctly and will leave them perfectly shaped. She gets really into it and makes them clean and great. She's really friendly and will talk to you about anything. She's also a licensed esthetician so if you want some great tips about skin care while getting your brows done this is the woman to ask. Just tell her the style and shape you want for your eyebrows and she'll work with it. read more

Worst location I've ever been to. Usually I have a pleasant experience at Ulta stores, but their customer service skills are poor and their attitudes are even worse. I came in 15 minutes after they had opened, and about half the store was out of stock. So I'm walking around trying to find anything to substitute what I needed. I wasn't greeted by any employee, which honestly I don't care about, but just spare me the glares and dirty looks and let me go about my way. Awful customer service. The employees wandered around the sales floor gossiping about each other and complaining about their jobs. They had boxes full of product on a cart that they were stocking the shelves with. Instead of a simple "excuse me" they pushed the cart my way and rolled their eyes at me. Sincerest apologies for my lack of telepathy and not knowing which way you were going, otherwise I would've moved. Such a negative and miserable experience. I left without buying a thing. First, because they were out of almost everything. Second, because I couldn't stand to be around those people anymore. How are they in business?? Clearly your job isn't a good experience for either one of us, maybe quit and go work somewhere else. read more

So the Amazon fresh open they have divided the line with cones soo they don't block the entrance of the ULTA store now tell me why the black female employee comes off yelling at the amazon fresh worker about people in the store are trying to get in and customers are blocking the entrance and our customers can't tell if the store is open , excuse me she didn't have to embarrass him like and yell at him , she also threaten to call management the guy was doing his job I didn't go pass the cone and customers still went in not sure what her issue was but this was beyond disgusting of an employee to behave this way I'm sure he has a manager she could've addressed him poor guy was soo embarrassed and elder lady even said why she was harassing the employee like that ? It bothered her too ! Treat others how you want to be treated with respect the company needs to handle this properly no employee deserves to be publicly shamed I hope she reads this it's not ok to treat others the way you treated that employee I will also be calling corporate I can imagine how you treat customers, also I will be reaching out to Amazon fresh manager of how you treated their employee unacceptable read more

My stylist Diane B who is awesome, also helped me with my product choices, she moved to Salon Laurent at Quail Hill shopping center in Irvine. Salon Laurent is awesome, receptionist is nice and everyone gets along. Oh and Diane B outdid herself on my hair!! Must be the atmosphere, Diane's great skills, and kindness of everyone there! read more

I shopped here yesterday afternoon to get a few Mac products. The employees on the floor were awesome and helped recommend a few products to me. However, I left feeling very disgusted after the cashier was legitimately wiping snot off her nose with her finger tips under her mask, then touching the makeup I was purchasing. She did this MULTIPLE times in the less than 3 minute checkout process. I left and disinfected every product I purchased and disposed of the bag. Of all places you'd assume a store that sells makeup and hygienic products would make sure their employees are doing the most they can to not spread COVID. Sadly, that's not the case here. read more

I usually go to the Ulta near my work but this one is close to home. I have been in a handful of times and must say it is always unpleasant. The ladies I have run into on my visits are never nice or friendly. My daughter feels the same way. I'll definitely be avoiding this place in the future. read more

Diane is really good cutting my hair and I have some thick hair. I also get a clear glaze to tame down the grey in my hair. Yes I like the grey. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

Wow, the staff is bitchy. The women working here have horrible attitude. This was my first time shopping here but I will not return. Horrible customer service. read more

Walked into the store needing help, I literally had to hunt someone down to get help, once I was able to get someone she was not helpful at all! I was shocked at how rude the staff was. The particular girl who I asked for help literally didn't help plus she stared me down, I actually felt uncomfortable. I just said thank you to her response to my question and walked out, I was willing to purchase I just needed some guidance on a foundation or help color matching, she just pointed to a foundation & said well I like that one so you could try that one didn't bother to give me option or show it to me or even walk me over. I just said oh okay thank u and walked away, well walked out of the store. I really needed a foundation so I looked up other make up stores and to my luck found Sephora down the st so I drove my way there and to my great surprise they were able to help me! Very helpful & color matched me showed me about 3 diff foundations explained each and everyone. Completely diff than ulta. read more

I went in looking for cosmetics and walked out in less than 5 min. The staff is not friendly or helpful. No wonder it's not busy when I've driven by. read more

Whoa! Huge store with tones of products! I wanders around for a good 20 minutes looking at stuff before I was greeted...at which point I had so many questions I was a little overwhelmed. The lady who helped me was very nice and very knowledgeable, but also didn't really invest much time in me once I requested the natural products. Most things here are a little pricey but your defiantly paying for quality. I went looking for natural beauty products so many of the coolest and newest stuff wasn't an option for me. Even tho there was so many super amazing products, I really think it's important to stick with natural ingredients if I'm going to rub it into my skin everyday. Anyway, they had about 3 brands (that's are considered natural) to chose from, which was a really small selection considering the rest of the store. read more

I've been here several times to buy my cosmetics and skincare. Only come here if you know exactly what you are looking for. Otherwise, go to Nordstrom or Sephora to ask your questions about cosmetics and/or skincare. I have never received adequate help, or knowledgeable sales people when I have been there. Most of the sales staff are chatting amongst each other, looking at themselves in the mirror, or "shopping" for themselves (which I find very funny actually). The only reason why I come back are the discount coupons they send me in the mail, and because it is 1 mile from my house. read more