You may see from my profile that I've never written a Yelp review before, but I felt it was important to share my experience so that others planning a cross-country move can make an informed choice. We have had a terrible experience with Upline, and even if you've paid a $50 deposit, I would seriously consider finding a different mover. The one positive about Upline is that the office staff is extremely friendly and responsive. The movers themselves are another story. In short, several of our things are broken irreparably, our TV stand was not (and cannot) be reassembled, a high-end wooden chair was damaged, our computer (shipped in manufacturer's packaging) needed repair, and only half of our boxes and furniture were placed in their designated rooms, contrary to Upline's marketing promises. We hired Upline to move our one-bedroom apartment from Oakland, CA to Chicago, IL. We decided to pack our own boxes, and hired Upline to load our things, move them to Chicago, and unload. Upline promised that in Chicago, their movers would unwrap and reassemble furniture and unload boxes and furniture by placing them in whichever room we desired. In Oakland, the foreman was great, but the movers were pretty roughly handling our stuff; I saw movers toss some of our boxes down the flight of stairs. The Oakland foreman would rein in the movers when he would see them roughly handling our things, but he was busy most of the time executing paperwork with me. So he missed a lot. It's no surprise that this handling of our things resulted in a broken lamp and messed up the hardware in the computer that we shipped in manufacturer's packaging (see pictures). One of the other egregious things I observed is with the loading/packing of our TV stand. I had loaded the cubbies of the TV stand with pillows and a lampshade and taped it off. The movers decided to unload the lampshade, and place it in the bottom of a new box. When I protested, the mover angrily dismissed me, assured me that the lampshade was fine, and then his colleague proceeded to load a laundry basked full of cleaning supplies on top of the lampshade and into the box. It's no surprise that the lampshade arrived as pictured here. The TV stand didn't fare much better. The movers removed the shelves, but did not send the hardware for the shelves to Chicago. They also attempted to disassemble it, but failed, so they packed it with the frame loosely held together. On the Chicago end, the movers could not figure out how to tighten the frame again, and since there was no hardware for the shelves, they didn't reinstall the shelves. Now, we can't place a TV on the stand because it's not sturdy, and we can't even use as a bookshelf because there are no shelves. One of our nicest pieces of furniture was also damaged because the movers did not bother to wrap the legs in a blanket. There is now a large gouge in that piece (pictured). These are just some of the highlights of the damage to our things; this is not comprehensive, but you get the idea. On the Chicago end of our move, the foreman was extremely rude and tried to force me to sign to confirm that individual boxes and pieces of furniture had been delivered, without my seeing the item before signing. When I asked to see each piece before signing for it, he became angry and began to yell at me. I felt extremely uncomfortable. The Chicago movers themselves (excluding the foreman) were extremely lovely and very carefully handled our furniture. The movers also apologized to me for the foreman's behavior. The movers took great care reassembling furniture and made sure they didn't damage anything in our building or unit. They began putting boxes and furniture in the designated rooms, but the foreman cleared them out when they were only half done. I didn't even have a chance to tip them, so I left a generous tip with the foreman. Who knows if the movers received a cut. In sum, moving is already stressful, and moving with Upline made things even worse. I've filed a complaint with Upline, which was directed to whatever contractor they assign to deal with moving complaints. I will update this post when the claims are resolved. read more

Great experience. They were super transparent and super fast. When I was getting quotes, they replied back fast with their offerings and openings and I was able to book the timeframe I want. The day before, the messaged me for me to confirm. Day of, I messaged them and seeing if they were on track and they replied back they were. They texted me when they were 5 minutes out so I knew they were arriving. Upon entering they took a look at my place and got to work. Everything was loaded onto the truck within 30 minutes. They wrapped up my belongings. Took apart my bed. Wrapped the bed up so it wouldn't get dirty. And was careful with my monitor (they wrapped it with the bed). Many times, movers take a long time getting from my first location to where I want it to be. They were TOO fast. I still had to do a walk through with the office manager. It was perfectly OK though because they were really fast unloading as well. Even though this was on the fourth floor, it took them less than an hour to unload everything so I didn't even hit the minimum time. It was great. They removed their shoes when going into carpeted areas (I think you can ask them to remove their shoes everywhere but I didn't mind). They also took some time to fix one of my tables. It was super loose (I bought it from a roommate and it wasn't put together very well). And they fixed it even though it had nothing to do with the move. I think every mover I had previously dropped something or ruined some of my furniture. One of my pots got broken by a mover before. Upline Moving did not drop or ruin anything. Everything looked the way it was. They were careful and took care of my things. Overall very happy with my experience. Would highly recommend this company and as a matter of fact I have. read more

Upline Moving moved us from our home in Oakland to our new home Oregon at the end of July 2020. We've been here a couple of months now and have examined all the things we moved so I can now write this review. Upline was one of several movers I contacted to get estimates, and one of only three who sent someone out to actually look at our house and its contents. The sales team was very professional to work with. Their estimate was not the lowest because they said two trucks would be needed, but that estimate turned out to be very accurate. I'm glad I didn't go for the lower bids, which called for only one truck; I'm sure it would have been a mess. The move itself went very smoothly. The team showed up on time, followed all the COVID-19 protocols, and got right to work. Everyone on the team (Martin, Noe, Jeff, and Nelson) were really friendly. And they worked really hard! Same thing on delivery. Peter, Manuel, and their helpers moved very quickly but not so quick that things got damaged. They placed everything in our new home exactly where we asked them and let me tell you we changed our minds more than once, so we appreciate them working with us. The move was a really good experience and I would easily recommend these guys to anybody moving out of state. read more

Upline Moving moved us from our home in the Bay Area to our new home in Oregon at the end of July 2020. We've been here a while now and have examined all the things they moved so I can now write this review. Upline was one of several movers I contacted to get estimates, and one of only three who sent someone out to actually look at our house and its contents. The sales team was very professional to work with. Their estimate was not the lowest because they said two trucks would be needed, but that estimate turned out to be very accurate. I'm glad I didn't go for the lower bids, which called for only one truck; I'm sure it would have been a mess. The move itself went very smoothly. The team showed up on time, followed all the COVID-19 protocols, and got right to work. Everyone on the team (Martin, Noe, Jeff, and Nelson) were really friendly. And they worked really hard! Same thing on delivery. Peter, Manuel, and their helpers moved very quickly but not so quickly that things got damaged. They placed everything in our new home exactly where we asked them and let me tell you we changed our minds more than once, so we appreciate them working with us. The move was a really good experience and I would easily recommend these guys to anybody moving out of state. read more

From the booking to the actual move everything was amazing! Great prices and great customer service! After finding my apartment I had about a week left to pack up my old place and move into the new. I wasn't sure how much moving a 2 bed apartment would be but assumed a lot especially with added packing. I called Upline based on a recommendation from a friend to get an estimate and spoke to Liz- she was really lovely & bubbly! She was able to get prices together for me easily and ended up helping me decide on 3 movers with packing. Anyway day of move! I had a call about 1 hour before they arrived. The crew members were Elias, Jose, Cristian, and Bobby. the guys arrived and immediately split up, one guy packed my kitchen- the other worked on the walk in closet and my room. I've never seen anything more efficient! They had boxes, tape, bubble wrap and blankets for my TVS! Once we got to the new apartment they helped move furniture into the correct spaces, put the furniture back together that they had dismantled and also took with them all the extra boxes that I managed to unpack whilst they brought everything up. I'm absolutely thrilled with the level of customer care! Will definitely call on the next move! read more

We moved from an apartment near Fremont to a house near Sacramento and Upline Movers could not have made this process any easier. They came by the apartment several weeks before the move and provided us a fixed price quote to move all of our stuff that was highly competitive to quotes provided by a handful of other moving companies. On the day of the move, they showed up on time, very carefully loaded our boxes and furniture on their truck, making sure that all of the furniture was thoroughly protected in moving blankets, and completed the process in no time at all. The team of 6 people were very courteous and respectful of our stuff, time, and apartment/house. During the unloading process, the team made sure to ask us where we wanted each piece of furniture or box to go and they even placed furniture on the second floor at no additional charge. All of the furniture and boxes arrived and were unloaded without any damage, not even a scratch, which could not be said of the two previous moving companies that I used. At the end of the day, the move was completed faster than we could have expected, and at the price they quoted us, no hidden fees. I highly recommend using these guys. read more

San Francisco Condo move 9/15/23 Today, UPlineMoveing clearly lived up to their "best mover in San Francisco by San Francisco Magazine" ranking. We were moving a 2-bedroom condo from downtown San Francisco high rise to Tiburon. They provided excellent service. They accommodated our scheduled move date, Debbie kept us informed all along the way, and Amber called when they were on the way. Can't ask for more. Nelson was the supervisor, and he and his crew were friendly, gracious, and very accommodating to us. They did all the packing professionally and unpacked at the other end of the local move. They even moved out some existing older, heavy furniture and the delivery home so that it could be picked up by a hauler later in the day. They left us with some of the better furniture items fully wrapped in their blankets, while we are straightening out where everything goes, so they were protected. Best of all, their price was excellent and let you pay by credit card, no fee, so I got CC# points too! read more

After reading online Yelp reviews my roommates and I decided to go with Upline Moving. When we reached out to the company via email we were connected with Cris who was incredibly helpful: he provided moving tips, cost estimates, and gave us a general idea of what to expect with the move. When the day of the move came everything fell into place -- no hassles or problems at all. We hired three movers (Esteban, Elias and John Marco) and boy did they make our lives easy. They dealt with all of the boxes and heavy furniture with ease. They were on time, communicative, and respectful of our new condo -- we had new carpet installed so they put down mats when they moved. At the end of the move they went over the moving costs and guided us through each expense added to our receipt, no hidden costs! If you're looking for movers to assist you with your next move then I'd highly recommend the guys over at Upline. they're definitely worth it! read more

Mountain View to Richmond, VA. I am entering this review after pick-up and may provide updates after my belongings are delivered on the other end. Reginal, Alberto, and Brandon worked efficiently and consolidated some loose items for me. Alberto packed my furniture and used many blankets and a lot of tape to protect these items. Reginal had me review the inventory - I disagreed with the condition of my furniture listed on the inventory (e.g., scratched). He updated the condition to my satisfaction (the furniture was nearly brand new and had no blemishes). My inventory was more than I listed for the quote and the cost of service was increased accordingly before the truck was packed. I was given the opportunity to speak with their dispatch at the end of packing and confirmed they did a very good job. I would use them again. read more

John and the team at Upline Moving was absolutely incredible. I went through 2 different moving companies that did not show up and canceled without notice which set me back a tremendous amount. Furthermore the horrible other companies held my deposit even though they did not show up or when they did they told me that the quote was going to be double. John informed me that they only take a minimum deposit and provided me a sold Flat Rate on my move to Austin Tx. John and Uplines commitment to customer service was outstanding. John at Upline was the best customer service representative i have come across in a long time. Please seriously consider when you call another mover or so called Broker from Florida or any were else for your long distance move from California. Upline Moving saved me from the headaches of moving read more

Upline moved us from California to Washington and I cannot say enough good things about them. From Dale and his crew - Bobby, Victor, Herman and David on the California end and Audrey and his crew - Kyle, Kenny, Josh, Derek, Ray and Peter on the Washington end, they made a very stressful time a lot easier. I swear Dale, Bobby, Victor, Herman and David are magicians. We had a VERY large load and somehow they managed to fit it all in the truck. It was incredible watching them work together to get everything done. Once we received delivery in Washington Audrey, Kyle, Kenny, Josh, Derek, Ray and Peter unloaded everything in record time and kept it as organized as possible for us to unpack the boxes. I highly recommend Upline and will definitely look to use them if I ever have to make another move. read more

Whole experience has been excellent thus far. Eithan, our estimator, was thorough and patient with my total lack of experience. We had been in our home for 42 years and we were moving from CA to TX. I moved up the date, and they were accommodating. Desiree in the office has been terrific. Patient and knowledgeable and fun. Come moving day, Arie Nelson, our foreman and his crew of 4 incredible workers came in and got the job done. They were professional, efficient, and fun. They took great care packing my things. I could not have been happier. They took the pain out of the whole experience for me. I got a call that my stuff is on its way. I expect that the delivery part will be just as smooth. The worst is behind me, and I say bless you, Upline Moving!!! read more

I used them for a move from Hayward to Concord recently and they were great. From when I first called for pricing all the way to the end of the move. When I called for pricing I was nervous and confused with so many different pricing for different moving companies. But when I spoke with Elizabeth she explained to me their pricing and why there are so low and that higher prices mean that the company has insurance for their workers. So I went with her because she explain everything well. On the day of move the men arrived early and handled all my items with so much care. They wrapped items well and there were no damages to my items. They finished my move in a few hours and I was very happy. I would use them again. read more

This moving company is beyond excellent and will highly recommend this place to anyone moving out of California or any where in California. The men are very fast and careful with the belongings. The workers we're very respectful very helpful . They went above and beyond on my belongings and labeled all the boxes with what is what . I so nervous on the move and letting others pack my stuff but they showed out on how good they are with their job. Their prices are responsable and very understnadable because their services are 5 stars ! Anyone wanting to move and having any questions or doubts Upline Moving is the place to reach out to . The sales team is as helpful as the formen on the day of the move ! read more

Excellent hard-working crew members out. They go above and beyond to do their work. I am very satisfied with the services of this company. They answered all of my questions and addressed my issues promptly. The communication and support is incredible. I was always able to reach my personal move consultant via text or phone call at any time. The crews were very friendly and the flat rate quote was definitely worth the price. There was no surprises or up charges. There was no stress or worry that you would exceed your budget. They handled our furniture and boxes very carefully and best of all they were really relaxed which was very helpful in times of stress. I will definitely be recommending them. read more

Upline moving is the best moving company I have came across with ! Starting with the sales and being very consistent with the calling making sure all paperwork was great to the estimator who came to my home to give me a accurate price and letting me know what is all with the package of my move . Then to finish up with the mover on the day of the move they were very nice very hard working men and do a great job with packing and handling all my stuff . I received all my belongings just how they took them and reassembled everything back together for me ! They definitely deserve 5 starts with a tip . If anyone wants to move within state or out of state they are your go to ! read more

Upline Moving moved me from Hayward California to Apex North Carolina last month and what a wonderful job they did for us. I was impressed at how polite and courteous the crew was right when they arrived. They began by protecting my home with rug runners and cardboard on my hardwood floors. They wrapped my banister and my stairs so they could safely bring my heavy items upstairs without damaging my house. I really was pleased with everything from beginning to end. I cannot thank you enough Upline Moving. They took all the stress out of a cross country move and I would highly recommend them. read more

I used Upline Moving for a recent relocation from The Bay Area to the LA area. My move wasn't very large so they did let me know that I could be without my goods for a week or two. I appreciated the honesty, plus they came highly recommended. So I booked with Upline and from pick-up to delivery the experience was very smooth. They wrapped my furniture, protected it as if it were theirs, and they even put everything in my new home exactly how I wanted. I hope I don't need to move again but if I do I'll be using this company. read more

UPline Moving has delivered a tremendous service. I contacted them for my move from San Francisco to Seattle and they were very professional about their services. The Customer Service Representatives assisted me throughout the entire move and were exceptional about getting me the services I had originally requested for. All my items were safely delivered and even assembled and dissembled for me. The staff are super friendly. Would definitely recommend them. Thank you for an amazing moving experience!! read more