I thought that this was a Storefront Shop but it is actually in Macys... The service was very friendly, upbeat, and polite. They demonstrated products. Urban Decay is awesome and has very nice lines of products. I really liked their style & I am a very big fan of their cosmetics. Same prices as Sephora but more individualized services. Buy any 3 products & get your make up done for free - perfect for shopping prior to a special event. Employees are quitd attractive & stylish. The Urban Decay Rep that helped me was named Jules & she was lovely, memorable, & V knowledgable as well. She provided me with the information I've mentioned. I dont think you can sample & apply makeup here as freely as you can at Sephora, they don't provide take home samples, & you are watched closely as you browse (must be the location) - only reason why im giving Urban Decay in Macys 4 stars instead of 5. I really wanted to try out the pore minimizer & a glittery eyeliner... went a block a way to Sephora to do so. Would have been cool to put on some stuff at this Location. read more

Urban Decay - Pore Perfecting Pore Minimizer - I didn't get to sample any during my visit. ): - Cosmetics & Beauty Supply Near Me - San Francisco, California

GF and I wanted to get our make up done prior to a holiday party we were throwing. I wanted to look uber hot for my date so that he could not resist me, while she just wanted to get her make up done. She had tried out Urban Decay before and I obliged to try it out as well. My makeup artist was Rebecca. I told her what I wanted, smokey gold/brown eye with a nude lip and she went to work. She was super fast and went to town on my face. I have to admit, I looked pretty awesome. My friend looked awesome as well. I told her she looked like a Christmas ornament. Sparkly and shiny! For make up applications, you must buy 4 items. I chose the eyelashes (necessity), cream to powder foundation, lip liner and lip gloss. Unfortunately the liner and gloss gave me an allergic reaction so I had to return it. I highly recommend getting your make up done here. The girls are super pretty and very nice. read more

I love UD. I was walking by the UD Counter one day, and all I said to my gay husband is, "I really want a smoky eye." An hour later, I walked out with $150 worth of makeup (eye primer, eyeliners, mineral foundation, concealer). The makeup girls here are amazing. They really know their stuff. UD carries GREAT mineral powder foundation, and the girl used a certain one that really matches with my skin tone. Their different colored eyeliners are fun and totally blendable (e.g. turquoise with black = scandalous, but in a good way). I love UD's products - they contain minerals, so they're good for your skin, and the girls who work here are miracle workers. read more

I came here hoping to get my makeup done for a birthday dinner at the last minute and luckily someone was available because the MAC counter said I was "too late" for them to me as an appointment . Now I've been getting my makeup done at MAC for years when I go to events but I think I finally changed my go to to urban decay! The first gal I approached didn't seem to keen on doing my makeup for me but she asked another coworker and she was for it so I was in luck! I am so glad she didn't want to do it because Kayllee was amazing!! Not only was I done on time but my makeup looked better than anytime I've gotten it done at MAC ( I think she mentioned she used to work for MAC ) she was also very knowledgeable about the company and products and has completely changed my view on makeup! Thank you so much kayllee!! I can't wait to come back!! read more

Today I went in looking for a color corrector, when I found wonderful help from Jeremy! He is seriously the BEST. I ended up leaving with the one and done foundation, and the concealer. He took time with me explaining each product. He sat me down and demonstrated everything on my face while finding me the perfect color. No other store such as MAC or Sephora has taken that much time to walk me through everything. It was just what I need to find my perfect match and he made me look amazing. I never write reviews but I had to share my wonderful experience. The products are amazing and so is Jeremy! read more

I got my makeup done here for an event tonight. Jules was amazing! Loved everything she showed me and I've gotten compliments all day! Definitely give her a shot. read more

This California line of cosmetics is actually a vegan line. This is hard to find in the world of make up. The bigger challenge most cruelty-free make up lines have is to make their products more than ordinary looking. Urban's colors are amazing!!! Their primer potion for the eyes is super rockin'! Your shadow will stay on all day all night, and even still be hanging out when you wake up the next morning if need be! Tiffani is awesome at urban. she's super friendly and enthusiastic about the line! read more

5/23/13 My daughter (Jill) and I had our makeup done by Gina on Mon. 20th. She was wonderful and we really enjoyed our visit. She (and Tammy) didn't use pressure to sell Urban--the makeup sold us. We both had never used it before but had heard about it. We bought several pieces of makeup and are so very pleased with it. It is probably thee best makeup I have ever used. You both are so incredibly beautiful and nice. Thank you for such a nice time. Joan and Jill from Wisconsin. PS Gina: I may order on-line. Can I order from you so you get credit for it? joan joaneliz7184@gmail.com read more

I have been a MAC girl for years, but I just don't know what it was about this counter that has taken me away from my beloved MAC to rediscover a brand I used many moons ago... I know... it's better product quality. I have grown to love the colors I have bought from here and don't think I can ever go back... it will never be the same. This counter has only been open for a couple of months, but in this time I have gotten to know some of the artists and they have open my eyes to new things to try out in the make-up arena.... granted... I do not wear much make-up... but whenever I do... I go over and get some help from the girls at Urban Decay... Shouts out to the girls... especially Ms. Janeece who swears I was dissing the use of too much liner... I told you... It looks good on you... it is just not for me! =) read more

Is this the urban decay Macys??? I just wanted to say i love the makeup artist there. she's the one so passionate about makeup she has a tatoo of a lipstick on her forearm. she showed me the brow box that has a "drawer" of wax so the brow stuff is waxed-based... really really cool as I've never tried brow stuff before. UD also has a new skincare line which is totally vegan (all their products are vegan!!!!) i'll be back to actually get stuff next time. i'm gonna go for the primer potion for the eyes (they have a new matte concealer-like one) and an eye kit plus the brow box. the girl wasn't pushy at all- it was my first time stopping by a UD counter so i wasn't too sure about making any purchases off the bat but she was totally sweet still and told me a ton of interesting facts about their products. i'm a fan!!! read more

I love the girls at this counter, plus the product line is amazing. I always end up with some great stuff here, either lipstick or sparkly eyeliner! read more

My friend and I stepped into Macy's to kill some time and look around. We were approached by the most awesome Urban Decay artist EVER who loved my friend's brows! (I wish I knew her name.) The three of us were like old pals having a fun girly time with makeup. She addressed all of our needs and recommended awesome products like the Optical Illusion primer, Stay Naked foundation, and Brow Endowed. When selecting a matte nude lip color for me, she picked the EXACT type and color that I had in my purse (Vice Comfort Matte 1993)... it blew my mind! It is very refreshing to meet someone who is so knowledgeable about their brand, truly loves the products, and takes their time to explain and show what they can do. (Again, I wish I knew her name... argh!) Needless to say, we both left looking fab and purchased some great products. We were on our way out of town as our vacation was over, but it made our fantastic trip even more memorable! Thank you so much!!! read more

GINA and SAMANTHA are the best! Very knowledgable and make you feel gorg inside and out! :)

I love Urban Decay! I love Coco that did my full face makeover for the wedding I'm going to today! Best service, best quality, best personalities ever! If you want a great time shopping for make up and have a fun time at any counter, this is the place to be!! Go Coco! read more

Saying that I am obsessed with Urban Decay make-up is an understatement of the year. I love it, live it and breathe it! Ever since I tried their Naked palette, it has been an instant love for me. Their shadows/pencils/primers are always top notch quality and service for online ordering is great! The staff in the store is also very knowledgeable and nice. I simply love this place. read more

I was walking through Macy's Cosmetics when Amy at Urban Decay asked me if I wanted to try an eye liner, as she applied the liner she asked if she can add some eye shadow and before I new she made my eyes dance as Amy was applying my eyeshadow another makeup artist Jermyz was standing over as she asked him to apply foundation on me before I knew it I was being pampered by these two enthusiastic makeup artists who really shared their passion and knowledge and gave me a new look whichI loved! I ended up spending more than I wanted but it was worth it. I highly recommend having a makeover ! read more

I've always been curious about this brand, I went in to macys going to get my usual MAC when Amy stopped me asking to try some eyeliner on me I loved it! She was super sweet and answered all my question. Usually makeup girls can be really intimidating but the urban girls where fun. I ended up buying their naked pallete, bb cream, and eyeliner. I will definatly be back . read more

I am usually a die-hard MAC fan when it comes to foundation but after my experience at this Macy's, I have changed my mind! I walked in, knowing exactly what I needed from the MAC counter and intended to be in and out. There were lots of busy artists, but two were right in front of me just talking to a customer and each other; they didn't even bother to look up and say "I'll be right with you." So I turned around and went to my other favorite counter, Urban Decay. My artist was so friendly and happy help me! She completely reapplied my makeup with the Urban products and sold me on the foundation. I wish I could have bought the shadow stick and cream blush that day from them, but I fully intend to go to my local Urban counter and buy it this week!! Thanks so much! read more

I'm a product JUNKIE, I like to try different brands till I get just the right one. I've learned that just because a brand works on one person, doesn't mean it'll work great on me, so what do I do? I test them all until I find what I like, downfall.... it's pricey, but hey, someones gotta do it right? I used to buy UD's nail polishes back in the day, remember those?!? All the cool funky colors with cool urban names? I was a lil hesitant when I saw they were making make up because their Nail Polish from what I remember was good but, it was more on the outrageous side, so I wasn't sure. If you're not not sure, what's the best thing to do? Research! I was pleased to find out a lot of their products are Vegan and as natural as make up can get. I bought their mineral foundation, their concealer, their liquid eyeliner, blush, and their eyeliner in a dark purple that looks absolutely stunning on. I've been using UD for about a month now and I LOVE it. It stays on all day and actually looks good without retouching. As far as the makeup artists go at counters, they are hit or miss, I got a girl who was a book of knowledge about the products and actually LISTENED to what I wanted out of my products and didn't try to up sell me some BS just for a sale, now you can't always get that lucky, so do your own research before you buy. HUGE plus, they are very clean here. Which sadly isn't always the case at makeup counters. read more

Zero stars! I am in San Francisco about 2 times a month for business purposes. I never shop at Macy's back home because it does not have much selection. I was stoped as I was walking by. A very tall bi racial guy stopped me I believe his name was Sam,,Shawn? I can't recall very well. Let me begin by saying I was simply walking by to eat downstairs in the Macy's cellar. I usually shop for cosmetics at Barneys or Bloomingdales. i sat down because he was very warm and friendly. He introduced himself and the line. Being that I am a 40 year old woman I didn't think I was the target audience for Urban Decay. He introduced the products, the line, and how to use them. I fell in love and purchased about $200 from him. I left with great eyeliners, mineral powders, a bronzer, 3 lipsticks, and some palettes for my daughters. TENS TENS TENS! two thumbs up to this guy. He truly provided a great experience to me. Urban Decay promote this guy before someone else grabs him. Now back to the reason I am writing a negitive feedback. I went back to this Macy's a month after again heading to the cellar. I was stopped by a tall middle eastern woman named Niemma. Since I had a great experience before I decided to take a seat. This woman provided me with the worst and i mean the worst makeup experience ever. I felt like I was beingn pressured, intimated, and treated horrible. She started by apply products and she wanted to apply eyeliner. I asked her not to because I had my hard contacts on. She proceded to insist and I had to raise my voice NO! before she poked me in the eye. To top it off she had a horrible odor and her frizzie hair was in my face. I thought cosmetics people have to pin their hair back? I asked her if she could write down the items since I just purchased not to long ago. She told me that she was out of paper, but she'd be there all day if I decided to buy. I told her how a place could be out of paper and that I would maybe purchase the items back home at Sephora. She started to clean up gave me the cold shoulder and told me sorry im out of paper. I was in shock. Is this how people are treated when they don't purchase. I would never received that treatment at Sisley, Dior, NARS, or Bobbi counter. I hope this gets to Urban Decay. If this is the image of Urban Decay I want nothing to do with this line. two thumbs down! How inconsistant that I received great service from Sam/Shawn (unsure of name) and then received horrible service from this lady. read more

Had a great experience with Juelz. She taught me how to use the products and was very knowledgeable and helpful. Bought way too much... :) No regrets. read more

I just had a very frustrating experience with this company. I ordered an e-gift card for an extra present for my daughter for her birthday. I have ordered e-gift cards from many vendors before and I like the ease and simplicity of using them, and the recipients have always gotten them within an hour. I ordered the e-gift card 2 days before my daughter's birthday and she has yet to receive it. I got an email the day after ordering that it had been cancelled. No explanation, just that the order was cancelled. I ordered another e- gift card right away and never got a confirm on it. I checked with my bank...plenty of money in my account and the funds had been put on hold. I sent an email to customer service and they informed me that they hadn't been able to verify my phone number with my account. So, I had to call the 800 number and talk to someone at Urban Decay who assured me that the order would be confirmed right away. Nope. I'm still sitting here with no confirmation. The email exchanges I have had are an exercise in frustration and futility. Lots of platitudes and sorries for my inconvenience but no one has actually done anything or fixed the issue. I'm so disappointed that my daughter didn't receive the card on her birthday. In my last exchange, they told me that it could be another day. How in the world can it take this long to get an e-gift card when other companies have them available in minutes? Ugh. Never again. read more