I'm not the usual type of reviewer. I rate based on what they should do and I do not put anything…read moreon us as customers on the people that work there. I have come more than a few times to ship items and mail returns from Amazon and it's been a smooth and fast process. I will tell you I check on my results so I know it turns out the way I want. I have worked more than a few customer service jobs and I honestly do not care if this pisses off anyone. The very last thing they want to do is be friendly to yet another person in the line after dealing with most likely at least 100 people before you. But here at this store? They did. Even when I saw they were ready to be off work. They did. People seem to forget we are all human but once. But customer always right huh? Yeah chances are you keep with that attitude, your experiences with customer service have a high chance of being shitty. I know some of you go through life thinking every employee should bow down to you but honestly? They really don't. The times I keep in mind the people who work there are just like anyone else and want to be treated decently, I get treated well. What a shock huh? And after I was done, I asked for their unique mailing labels that make it so much easier for me to mail packages. I got double what I asked for. So in my book, UPS is more than good.

I had not been to this UPS store in a long time. I happened to be in the area and had a couple of…read morepackages to send so I thought I might as well stop here. No line and super friendly staff. This seems to be my day for getting great customer service and that should always be rewarded... I'm tired of people only complaining when things don't go their way. Thanks to the UPS Store for making a chore a pleasant experience!

Just got out of the store. Both Adrian and Debbie were so accommodating in helping with the notary…read moredespite their busy day. There was a long line of customers with two machines being down. Exceptional and reasonable price.

I have used this location about 4-5 times on Sunday because they are the only UPS I know that is…read moreopen on a Sunday! I come here when I am making Amazon returns since they are open on Sunday and until 4. The service is efficient and convenient because I sometimes have appointments nearby. I would highly recommend stopping by to mail out items or return items to Amazon. Be aware that parking can be a bit tricky on a Sunday since it's in the shopping center.

Open going to this local postal annex for the past 13 years for my employer and have built a…read morerelationship with the owners Raja is the wife she's very calm and she has a very wonderful customer service she always has gone above and beyond for my boss and I always asking how we're doing how is his health and greets me every time as well as her husband Ahmad his old school mannerism is not what the reviews have said he's very respectful and laughs with me and just listening to me venting at times and always has a smile on his face and loves his family very much I would continue to support a mom and pop business that is trying to evolve and provide for their family then other big successful businesses that see us as just a number This postal annex has never closed down since I've been working in Mira Mesa since 2009 so they're doing something right with multiple resources including notary to scanning to emails to packaging even when life is rough through this pandemic and our health is at Jeopardy they are always open to the public supporting one another through their challenges I respect this beautiful married couple and their business 100% these days people expect instant gratification We're human we are not robots like society is trying to make us. Much love to you both and may God bless you abundantly .

Complete waste of my time!…read more First and foremost, I have tremendous respect for everyone, especially elders but holy cow. I was literally next in line to get a couple of things notarized. Was asked to wait 10 minutes or so, so I said sure. When it was my turn, I was turned down in favor of someone else who literally just walked in because they "simply have other services the need to tend to." What???? They completely wasted my time. Mind you, I needed to pick up my daughter so I left pretty disgusted. Nothing annoys me more. Surprised they have even two stars here. Never again. So unprofessional.

It's a much better experience with a recent pickup. Boxes were picked up on the scheduled day…read morethough 2 hours after the pickup window. LBC is the definition of running on Filipino time. My scheduled pickup was to occur between 10am and 2pm. At 1:50pm, I called customer service since it hadn't been done and was told, "the driver is in the area." They'll coordinate with the driver. It didn't give me a good sense of security. The driver showed up closer to 4pm. He was quick, efficient. He's got the method locked down. Paperwork and labeling the boxes only took 10 minutes. He hauled out 1x extra large and 1x large box with ease. I'm really hoping that things are better. Thankfully, I was still able to make my appointment. Waiting for LBC to arrive really takes the entire day regardless if the appointment exists. What really needs work is their communication - i.e. reminder email day of or before pickup day, or text updates on the day of pick up, or updates that the driver is en route, or real information from customer service agents instead of canned messages. We're just very happy that this pickup is done and complete!

On time pick up. My boxes sent without any problems. Really good service. Sending since 2017…read morethrough LBC.

Depending on the time of day, this location can get pretty busy. Staff is still a lot nicer than…read morethe staff I've experienced at the other location nearby. Also I sell a lot of things I no longer wear on resale apps and can't believe I just realized at my last visit that I found just use the machine kiosk with my prepaid QR code. I like the human interaction but Will definitely be doing that next time the line is super long.

Local post office--they are kind and friendly when you enter and their service is the best it can…read morebe considering they are almost always busy when I go in. They try their best to quickly serve everyone in a quick manner but sometimes it is a wait. Patience as they work hard and try their best. I'm grateful to have a post office so close by.

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Terrible customer service. Did not offer to mail package for free when it was UPS error. I mailed a…read morepackage. It was sent back for a sorting issue, which was written on the return form. The manager claimed it was refused by sender. Which was false. The driver decided to take the package back to a facility and not deliver. Again, in the notes. No responsibility or accountability at all. The customer loses because they can make up anything

Without realizing it, my passport had expired, so my dad recommended that I get it renewed at…read morePostal Etc. My parents always came here for their passport and visa needs, and the manager Connie Ngo took excellent care of them. When I called to confirm if she was still doing passports, Connie was very pleasant on the phone. She gave me a few pointers on what to wear. Since the background of the photo will be white, she suggested that I wear something colorful so my photo won't look washed out. She also mentioned that she accepted cash, checks, and money orders. Credit cards were also accepted, but there was a 3% surcharge. It was nice that she told me this information upfront, because I typically do no carry a lot of cash and I certainly do not bring my checkbook with me when I go out. I would have incurred a 3% surcharge on my credit card had she not disclosed this information upfront. Upon arrival, Connie warmly greeted me and gave me a form to complete for my passport renewal, then proceeded to take my photo. After that, she verified my form was completed and asked if I will be getting a passport book only, or passport with a passport card (government ID). She explained the benefits of getting this ID card, so I decided to get it for $45 extra. She also explained that in 8-11 weeks, I will receive 3 separate items in the mail: my old passport with holes punched it to make it invalid, my new passport book, and my passport ID card. I made out 2 checks: US Dept of State: $160 (passport book & passport ID card) Postal Etc: $65.06 (service fee, including passport photos) Connie mentioned that if I travel to countries that require a visa, she can help get that prepared and she can be a resource to confirm if a country needs a visa. Overall, I had a very pleasant experience. I came at a busy time and Connie was basically running the show herself. She had a high school kid help out, but he was practically useless. She had to give him orders on the simplest of tasks, but he still wasn't able to do it right, so she had to step in. If you come and don't get Connie's undivided attention, have patience. She's doing her best to tend to all customers and keep things moving. She's a direct and no-nonsense kind of lady, and this attitude may come off as rude, but I didn't find her rude. There was a customer who was pumping the liquid hand sanitizer and made a mess on her counter, so she told him "it's liquid, not gel, so take it easy on the pumping and don't leave a mess." Despite the busy crowd, the service was quick. Including driving time to and from the store, I was done within my 1 hour lunch break. This store has all kinds of other services, including mailbox rentals, prints, scans, copies, fax, money orders, mail services, mailing supplies, custom packaging, notary, keys, greeting cards, snacks, etc. There are plenty of parking spaces in the shopping center, with reserved spots specifically for this store.

If I could give ZERO STARS it would be appropriate for Connie. This is one of the greediest people…read moreI have ever seen. I'm very kind hearted so I would go in get a package or two and give her $20 for extra thinking she deserved more. I did this without receiving packages at times just being kind. Had a package that was supposed to be delivered but when I arrived, no package. Gave her $20 upon leaving without picking up a package. Gave her extra at sign up for helping me. Just say I'm a giver I love helping people out even when they didn't deserve it. Moral of the story is I'd passed to her at least $80 more than I had to showing kindness. But this woman didn't turn down one cent and then had the audacity to charge me for extra packages not realizing it's a new month, fraudulently! After 4 extra packages she charges a fee. I didn't get 4 packages in the time frame she decided to charge me for after her greed has already had $80 more than she earned given to her from me, just showing support and being authentically kind. If I could get a refund I'd get the hell away from this kind of person in which is a greedy individual. KARMA don't care who you are. God knows my intentions and so does he know hers. I'd suggest to stay away from this place she appears nice but one of the greediest people I've ever seen. Can't wait till I don't have to use her services but be ware of undercover smiles that's nothing but a greedy individual just waiting to rip you off in some kind of way. STAY AWAY FROM HERE MY PEOPLE, she is crooked! ASF!! Lesson learned! However I HAVE DATES OF EVERY DELIVERY AND THERE IS NOT ONCE IVE BEEN OVERLIMIT. Some packages were small enough for the mailbox but to get over they don't see the inside of that box. I got receipts of her fraudulent charges because some packages were lost and she never received those but some how I got an overage when the delivery date shows what day and time delivered. I m looking into filing a complaint cos you don't cheat your customers. This is mail so I will do my research to see my next steps cos I don't appreciate getting ripped off cos I stopped giving money when packages started missing and your concern it wasn't your problem, WOW! lol