My is Jose Rodriguez and I purchased a 2023 Kia noir ex a month ago and I'm here to say that unfortunately my experience with has been very disappointing. I came here to review and came across many ppl with the same bad experience as me. I was treated without any professionalism after a long wait and finally got some top help they promised me many things that I'm still waiting on. One of my main problem is my plates that I was not only promised but charged for and yet haven't received!!! I've called them many times talk to different ppl including the sales rep and customer service and after many transfer around still no one has help neither call me back. I wouldn't recommend anyone to purchase anything here. If any one can help me with this problem I would really appreciate it. read more

Rain or shines Farrid from sales went above and beyond to help me get my 2nd Kia from Van Nuys. Highly recommend this guy if you are going to them. read more

Van Nuys Kia - Sportage plug in hybrid and Farrid from sales - Car Dealers Near Me - Van Nuys, California

Moein is the absolute best! From start to finish he was professional, knowledgeable and helpful. He answered all my questions and never pressure me into a decision. Please ask for him when going to this dealership. read more

I had a great experience at Kia of Van Nuys! Arno Babajanian was incredibly helpful and professional. He took care of my Kia recalls quickly and made sure everything was handled smoothly. Whatever Kia services you need, Arno will help you out--super friendly and efficient service. Thank you, Arno! read more

Thank you so much Arno Babajanian, you are one of the best service advisor who understands customer needs and perform accordingly, I will highly recommend anybody who is looking for a solid, honest and respectful service advisor, excellent customer service, and good price for the standard service, every single time your smile and kind personality bring me back to Van Nuys Kia Service cente, thank you!!! read more

If you're looking for a car and want someone who is not just knowledgeable, but also genuinely cares about getting you the BEST deal and the right vehicle, go see Moein at Kia Van Nuys. Seriously-don't waste your time anywhere else!!! From the moment I stepped into the dealership, Moein treated me like more than just another customer. He was patient, attentive, and incredibly well-informed. He listened carefully to what I was looking for, answered every question with honesty and detail, and made the entire process smooth and stress-free. Moein went above and beyond to find me the best deal possible on the car I wanted. I would have NEVER believed a deal on a brand new car like that was possible but Moein made it happen! The sales manager, Ali was also incredible and very helpful and understanding! If you want someone you can trust, someone who listens and delivers, Moein is the person to go to. I'm absolutely thrilled with my new car, and I know exactly who I'm sending friends and family to from now on! read more

bought a Kia k5 gt line 2026 Omar gave me good deal excellent follow up service department was excellent too Arno helped me out oil change check up rotate tires and car wash all free I would buy another Kia soon great car great service read more

This dealerships service department is a nightmare to deal with. Took my 2024 Sorento in for a recall appointment and oil change on April 10, 2025. Less than a week later my A/C stops working. Brought it back in on the 24th, they had the car for several days, did not provide a loaner, then proceeded to tell me the repair won't be covered under manufacturer warranty due to "outside influence " causing damage. I contacted Kia customer service, explained the situation. They said they would collect information from the service department and file a "goodwill coverage claim". Weeks went by and the corporate office still didn't have the information they needed. Meanwhile I'm playing middle man on the phone everyday asking the service advisor what the hold up is and basically begging them to do their job. By the end of May Kia customer service finally got the information they needed (literally just a part number and estimate for the price of the part and labor) and within a few days denied my goodwill coverage claim. So now I'm responsible for the A/C repair on a leased car that's still under warranty. If you must take your car to this particular location for service, stay away from service advisor Modesto. I was calm, courteous and understanding throughout this whole situation as unpleasant as it was. He gave me the run around every single time I got him on the phone. He is truly incapable of performing his job if it takes him several weeks to respond to an email. I ended up finding out why he caused such a significant delay and received no apology. He admitted to me over the phone that the email he was supposed to send to Kia corporate only went out to the van nuys service manager....he forgot to include the sender in his reply. How does that even happen? Getting ahold of anyone in this service department is difficult. Wait times are ridiculously long even if you have an appointment. They all act nice until shit hits the fan, then they avoid you like the plague. For my future service needs on this vehicle I will be going elsewhere until this lease expires. I will never return to this dealership and I will encourage others to stay away as well. read more

this review is specifically about the service department. Dropped my car off for an assessment. For the next 48 hours I had to call 4 times to get any update. Kept being told someone would call me and they never did. Massive waste of time. I went and got my car and told them they lost any business with me and those I know. Really sad that a good dealership has such a horrid service department. read more

Farid was great to work with. I was lucky that van nuys had the Kia EV6 that I wanted, and not only did they drop off right at my house, but Farid's follow through was excellent. There was a security add-on that I was able to get off the bill, which I appreciated. I got a great lease deal and will definitely come back - I know there's a big team behind Farid but he was the face of the group! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Had an amazing experience. We drove 2 hours to come check out a Kia Stinger and Farooq immediately approached us with great enthusiasm. Farooq worked with us and got us the pricing we wanted for the car. We walked out happy customers and want to thank Farooq for making this the best experience! Appreciate you brotha! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Levin was wonderful at getting me out in and out quickly and being honest and fair with a repair. I've had a few issues with this EV6; when I got it something happened with the electrical and the dealership had it for a month. The phone customer service isn't great and the response time on the phone can be miserable. Constant transfers and no one answering. But when I come in I have been well taken care of. Most important thing is that I love the car. If you go - see Levin. He's the best. read more

I had a very bad experience with this dealership. They ran my credit and got me approved through the bank, but less than 24 hours later they refused to honor the deal. When I went to see the car, I noticed the seats were damaged, and instead of fixing the issue, they actually increased the deal price by another $40 the next day. After that, they completely backed out of the agreement. My broker even called to confirm, and the dealership admitted they weren't going to move forward -- even though they had already placed a hard inquiry on my credit. When I went back in person to get answers, the staff acted very strange and unprofessional. Now I'm left with an unnecessary hit on my credit, and I will be reporting this. This dealership does not give you time to think, tries to push damaged cars, raises prices after making deals, and treats customers unfairly. I do not recommend them at all. Even my cousin had a negative experience here and will also be leaving their review. read more

Exceptional Service from Martha Hernandez at Kia of Van Nuys! I cannot say enough about the outstanding service I received from Martha Hernandez at Kia of Van Nuys! From the moment I walked in, she was incredibly professional, attentive, and genuinely cared about making my experience as smooth as possible. I was initially worried that my car would be in the shop for five days, but Martha kept me updated every step of the way and had my car ready in under 24 hours! She truly went above and beyond to ensure everything was taken care of efficiently and with the highest level of customer service. I typically take my car to Kia in Santa Clarita or Firestone, but after this experience, I will only be bringing my vehicle to Kia of Van Nuys--specifically because of Martha. Her dedication, communication, and professionalism made all the difference. If you're looking for top-tier service, I highly recommend asking for her! Thank you, Martha, for turning what could have been a stressful situation into such a seamless and positive experience. Kia of Van Nuys is lucky to have you! read more

We just purchased a vehicle from Daniel Ibarra and what began with some back and forth texts ended up in a great deal and smooth transaction. For my daughter, I'm sure this experience will show her that car buying not always has to be difficult or frustrating thanks to the team of Daniel and Johan. Thank you fellas and thank you KIA of Van Nuys. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

My girlfriend bought a car here and JJ was the nicest guys we dealt with at any dealership. He tried really hard to make her happy and was willing to work with her. We were coming from a bad experience at another dealership and this was a refreshing change of pace. We got a fair price and they made us feel comfortable. That's important. I would definitely recommend this dealership. Thank you all. read more

Van Nuys Kia - Kia Niro! - Car Dealers Near Me - Van Nuys, California

They played the car dealer games leaving us waiting over and over again. The worst thing is we were looking for an all wheel drive vehicle and we're told the vehicle we were interested in was AWD. The add said the car was AWD also. To our dismay we discovered the car only has front wheel drive 2 days later. We are currently waiting in the dealership to make this right. read more

I took my 2019 Kia Niro that I bought at Van Nuys Kia in for a recall repair. I asked the service rep if they could put 2 screws at the bottom of Kia license plate holder as it flapping, he said he'd have to charge me for the screws- at first I thought he was joking but he wasn't. I got a text while I was waiting from the dealership asking if I would like trade my car for a new one and I called and told her what happened and she laughed and said that should be done no charge. I told her that I live in Burbank which is right between Glendale Kia and Van Nuys Kia and which one would she pick if the service dept. treated her like that? Congrats to the service rep Andrew at Van Nuys who saved .20 cents on 2 screws and lost a car sale and customer to Glendale Kia! read more

Never heard back after talking to salesperson twice via phone, inquiring about out the door cost. They did clarify on the phone that there the $4500 of dealer add-ons and accessories are on top of the listed price (of a used car!). Disappointing that such Kia dealerships continue have such poor customer service, as Kia cars have improved so much in the meantime. read more

Shayan, Thank you for making a car buying experience so easy and not stressful for me and my wife. We walked into multiple dealers on memorial day weekend, while others were so unwilling, some only allowing one test drive and no customer service, Van Nuys KIA welcomed us with open arms and at no point were we felt rushed to make a decision, took our time test driving and got the price we wanted. What more can you ask for. read more

I really appreciate Arno Babajanian for repairing my car so quickly and professionally; his fast service saved me time.

I recently had a disappointing experience with the service department at this location. About two weeks ago, the check engine light on my 2024 Kia Niro came on, which I found strange since I had just taken my car in for service. I ended up having to rent a car out of pocket after being informed I needed to get on a waiting list for courtesy car. When I called to get on the waiting list this time, I was told I first needed to bring my car in for a diagnostic test. Only after that could I be considered for a courtesy vehicle, pending approval. I was frustrated but whatever I had no choice. The representative estimated a 4 to 5 hour wait for the diagnostic, so I dropped off my car at 9 AM. Later that day, I received a call saying the technician couldn't determine the issue and needed more time. After waiting all day and calling multiple times, I learned that they'd need to keep my car overnight and would provide an update by morning. The next morning, I didn't hear back for several hours. Around 2 PM, I received a voice message stating they needed more time because they still couldn't figure out what was wrong with my car. Annoyed, I waited and called back at 4 PM to inquire about a rental. I explained my frustration, noting that it was ridiculous I couldn't get a straight answer, only to find out my car hadn't even been inspected. I was furious, feeling misled. They told me two conflicting stories: one that the technician hadn't found the problem, and another that my car hadn't gone through inspection because they were too busy. At this point, I just wanted my car back. This experience was not only stressful but incredibly disappointing, and I hope Kia employees receive better training moving forward. This is poor business practice. I understand that everyone has a job, but honesty is essential. If I call to schedule an appointment for my vehicle, don't give me a date just to let it sit without being checked. It's frustrating to be told my car is being worked on when it hasn't even been inspected. I would have preferred a later date or the option to take my car to a different Kia service provider. You wasted both my time and money, and it's disappointing to see this kind of service after having high regard for Kia. I know I'm just another customer, but I'm a real person with real problems. If I'm being lied to, I can't help but wonder how many others have faced the same treatment. I've owned three Kias and was always treated well, but my recent visits have noticeably diminished my trust in your customer service. It seems you only care when it's time to collect payment or sell a car. That's unacceptable! read more

Unfortunately, I have to give a terrible review to Kia Van Nuys Service Center Dept. There's been some Negligences and mal practices. About three months ago (Still waiting) I brought my 2018 kia Stinger to regular maintance. The Engine light was on, and One of the representives advices to run a Engine diagnostics which cost me $300 Eventhough I have an extended warranty which covered it, but I paid it anyways. That was only the begining of my nightmare with the service center. It took them 2 weeks to get it "fix" and get my car back. When I was driving the 101 freeway My Car Out the Blue Turned Off in the middle of the freeway! Due to the technichian left one item unplugged!! Luckily it didn't cost me an accident or my life. I had an mechanic looked at the car and the car towed back to my house. The Mechanic plugged it back and the car run again. Next day first hour I told Arlene and Artinn -the Manager from the department about the inccident saying that I wouldn't be possible and that they had to run computer test to see what happened. They Realized that the sensor was unplugged and left like that by the technichian. Another week later, right after the previous inccident My Engine Blew Up!! Same I was driving the freeway and the car stopped working I had towed from the Metro towing company. The guy told the Engine is dead. There was a hole in the Engine and All the Oil was out. I called Power Protect- my Extended warranty sold when I got the car. It's been MONTHS since they told me it's covered but the don't make the engine to my car anymore. They Got me a Used Engine. Now I'm back and forth with the Representative Arlinne wating on the Technichian, waiting on parts, waiting on my extended warranty, waiting on inspector, waiting on Managers to get aproval. It has been extremely tedious mentally and physically. I got still making payments on the insurance and making payments on a Car I STILL DON't have. I've been probably the Most patient customer but this has been way too much. I work in the service industry, so I know thigs take time But Like I said at the begging there's been some much Negligence and malpractices on my car, and I don't even know what else to do. Now I need my car to work. read more

Everything. Complete liars, the salesmen and managers that everyday people hate. They will act nice but beware. They will trick you. And online their prices are lies. It'll be minimum of 5000-$10000 more than what was listed online. No integrity whatsoever. Should've trusted my gut and stayed away. read more

This location has the absolute worst customer service. We're currently displaced from the fires and this is the closest location to our Airbnb. I've called the service department and the receptionist/operator numerous times, and no one answers. I've tried calling the sales department, where someone picked up and then transferred me back to the lines where no one answers. I'm trying to get several recalls taken care of, and this is so frustrating. read more

Unfortunately they didn't give me wheel locks that had locks on them when I bought the car. And they want to charge me for them and didn't inform me that it wasn't included. Hopefully this can be resolved. read more

Arno is great! Very nice and knowledgeable. I only got an oil change and the turn time was less than 3 hours with an appointment.

The manager ARTIN was amazing! He listened to my concerns and carefully reviewed everything that was done to my car and also ARLENE was great! She's the best! Next time you get service at this Kia make sure you ask for Arlene, seriously she's the best with 20 years of experience ! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

07/28/25 we went to kia service center because our sportage wont start. Arno Babajanian assisted us. We were impressed by the excellent customer service we recieved, it exceeds our expectations. Arno is so empathetic and patienly listening to our concerns. On the same day, our car was fixed, we went home happy and satisfied. Arno Babajanian you are the best ! read more

I drove home my new 2025 Kia Soul yesterday and I'm still pinching myself! We met with Emilio who was the absolute sweetest! He listened to all our questions, and we had a lot. My mom (who's 85) was with me and he listened so patiently to all her stories and questions. I was really not expecting it to be such an enjoyable experience. I highly recommend him, he will do anything and everything to work with you. read more

Van Nuys Kia - 2025 Kia Soul - Car Dealers Near Me - Van Nuys, California

GREG MINANIAN in the service department on 5905 sepulveda kia service center is very very dishonest. do not trust your vehicle there. came in to do an initial service which consist of a tire rotation and tire pressure sensors that wouldnt turn off and a recall that was due. dropped my car off at 7am, and was told it would take 3 hours max. i ended up waiting 6 hours for GREG to tell me they didnt do the recall and they couldn't replicate the sensor issue. i dropped my car off with the issue showing and when i got in my car to leave the issue was still there... i told greg and he tried lying in my face saying they couldn't do anything for it and the recall they had to order the parts. why did i wait 6 hours then greg???? the mechanic overheard and said they can fix the sensor issue and it shouldnt take more then 5min. Greg had nothing to say then after being caught in a lie. the mechanic came back and sensor issue was gone "for now" but i doubt anything else was done. shady shady shady. will never be coming back here. i highly doubt the tire rotation was done as well. DO NOT COME HERE. DO NOT TRUST GREG MINANIAN. Wasted 6 hours of my time. read more

Thank you Gabeiel for amazing services. Thank you for listening to me my needs and wants. Very helpful read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I came here after a bad experience at another Kia dealership and I am glad I did! I spoke to Jazmine on the phone and she followed up with me regularly. On Sunday she set me up with Charles and he helped me find my Kia Sportage. I was prepared to buy a used one but Charles found me a much better deal on a new Kia. If you're in the market for a new car, you need to give Charles and his team your business. He and the team including Russel were phenomenal. I will always be shopping here going forward. read more

Van Nuys Kia - So happy - Car Dealers Near Me - Van Nuys, California

You won't find a better car salesman to work with than Manar. This guy hangs in there with you to come up with a solid fair outcome. I can tell he cares about people's well being (which I wouldn't say for half of the salespeople that I've spoken with over the last month). No complaints, stoked on the new ride!! read more

I've bought a few cars over the years and as far as dealerships go, this place isn't too bad. Yes, they're going to do whatever it takes to get you to walk off the lot of a car. That's what they're there to do. But at the same time, they didn't come off as being shady. I appreciated that they genuinely listened to our concerns/needs and came up with a few reasonable responses. As far as their maintenance department goes, I've used them twice so far. Once for the complementary oil change and once for a recall repair. I would highly recommend getting an appointment and getting one as close to opening as possible. The wait time between getting there at opening and 90 minutes after opening (1hr vs 3 hrs) is insane. I can't imagine what it would be if you came in the afternoon. But they do their best and both times they never tried to upsell me for future oil changes or any sort of other service which I appreciate. I do wish they had a slightly bigger waiting area though. Seats are limited. Also, maybe some snack options? The coffee is appreciated, but even a vending machine or something with chips or whatever would be great to have. So in the end, this place isn't too bad for a dealership. It's small, but they do a good job making the most of it. read more

Ramone and Emilio were fantastic--professional, honest, and made my lease buyout as smooth as possible! No surprises, no hidden fees--just a genuinely trustworthy team that truly looks out for you. Much respect! read more

Purchased a new Sportage Hybrid from Brandon and it was hands down the easiest car buying experience I've ever had. Brandon was wonderful to work with and was able to prep most of the paperwork through text so I did not have to hang around the dealership all day. I came in to sign and he had everything ready to go, car washed and ready. Everyone at this location was very nice and professional. Cannot recommend Brandon highly enough. read more

**5 Stars - Martha Hernandez Saved the Day** I was heading toward my second disappointing experience with this service department when Martha Hernandez stepped in and completely turned things around. My EV was in for a recall and they initially gave me a gas loaner vehicle. This forced me to spend money on fuel when I have an EV charger at home - exactly the kind of unnecessary expense that makes service experiences frustrating. When I explained this situation to Martha, she actually listened instead of just telling me to deal with it. She understood why this mattered and immediately started thinking of solutions. Rather than giving me the standard "that's not how we do it" response, Martha came up with an out-of-the-box approach that got me into an EV loaner with minimal delay. Her problem-solving skills and willingness to think creatively saved me from having to pay for gas throughout my service period. What impressed me most was her attitude throughout the whole process - she's incredibly helpful and genuinely committed to making sure customers get what they need. The service department is lucky to have someone like Martha who understands that good customer service means actually solving problems, not just following scripts. She turned what could have been another frustrating and expensive experience into proof that this location can deliver when you get the right person helping you. If you need service work done, ask for Martha Hernandez. She listens, thinks creatively, and gets it done right. read more

When I got the lowest quote online, I visited Van Nuys Kia and kept negotiating with a salesman named Omar Hammad. He really went out of his way to help me. I visited several dealerships in Southern California, but no salesperson was as hardworking and nice as Omar. Honestly, my husband and I were a bit of a handful, but they tried their best to accommodate our requests. Unfortunately, due to my own mistake, I didn't end up purchasing the car. But if anyone ever wants to buy a Kia, I will definitely recommend this place. Van Nuys Kia has a history of winning the President's Club award, and it seems like a trustworthy place in terms of service and many other aspects. read more

Greg Minanian was top notch. Best customer service I've ever gotten at KIA, and his buddy Arno Baba was just as helpful. Def coming back :) read more

Van Nuys Kia - Greg and I - Car Dealers Near Me - Van Nuys, California