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    Van Nuys Kia

    4.0 (1.7k reviews)
    Closed 8:30 am - 9:00 pm

    Services - Van Nuys Kia

    Auto battery and fluid recycling

    Vehicle battery testing

    Auto loan

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    I leased two Kia K4's from this dealership back in 2025. I opted-in for the tire extended warranties because I didn't want to worry about paying for new tires should something happen. Fast forward, I am in need of using my warranty... only to find out that it WAS NEVER ACTIVATED--although I asked for confirmations that all warranties and pre-paid packages were good to go before I left. It has been TWO WEEKS since trying to get a hold of someone in the Finance Department to get the issue fixed. I have called the department multiple times, but the phone rings until I get the message that the voicemail is full. I have called other departments to ask about anyone being available (over at finance), only to be thrown into endless loops of transferring from department to department, and only to end up back on the "mailbox is full" message at the Finance Department. I was even given different emails I could reach out to, only to receive error messages because the email accounts are none-existent or cannot receive incoming emails. The level of miscommunication and frustration has been too much. On July 21, I finally asked to speak to any manager that can help me with the issue. I was connected to Christopher Rodriguez--the Sales Manager. Christopher heard me out and then asked me to forward him the vehicle's information so that he can forward it to the Finance Department. Great! Only..... Nothing came from that. I asked Christopher to reply back to my email so I can verify that he received my request (and so that I know it's a working email accounts). He replied with, "Received" and gave me the expectation that the issue would be resolved and that I would receive an update soon. Well, "soon" has turned into what feels like endless waiting with no updates. I've reached out to Christopher, asking for an update or if he could point me into a different direction, on July 23rd and then again today, August 7th. Still, nothing. To any future buyer, please beware. Be sure to received print outs with confirmations ahead of time so you do not have to go through this endless cycle of being transferred from department to department, receive false and inaccurate expectations, and most importantly, NOT WASTE YOUR MONEY ON SERVICES YOU WILL NOT BE ABLE TO USE because someone dropped the ball. Kia of Van Nuys, you need to do better. Just because you've closed the deal, that doesn't mean you're "done" with dealing with the customers. You need to do what's right for the customer and correct the mistakes. I understand people are human and we will make mistakes. The issue lies in the lack of communication and unprofessionalism. I will NEVER buy from this dealer again and will stop recommending people. Although my sales person was great, this experience has honestly tainted my view of the entire establishment and has tarnished my experience with the brand itself. Before Kia of Van Nuys, I had leased two Kia's from the Kia of Cerritos. I have NEVER experienced something like this there. I regret coming to this dealer and had only went to Kia of Van Nuys out of convenience (I lived in the area at the time). I was informed that the dealer (where the vehicles were leased/purchased) were the only ones who could activate the warranties for me. Otherwise, I would've already gone to Kia of Cerritos to have the issue resolved. Buyers Beware!

    Mr. B.

    Excellent job rayan saab and the gentlemen who delivered this beautiful suv to me. I like this dealer. I got the deal I want, very straight forward, simply, no back n forth no add on. Just made the deal. I don't even need to present to the dealership because I lived far away, they deliver the car to half way to me. Love love love. The Price, the car itself, so happy with everything. Called them on the noon 4-5hrs later Car is at my garage.

    My future new car !
    Ron W.

    Car was dropped off at 7am for a road hazard tire issue. Not only did it take 12 hours to install a tire, I was charged $325 even though the tire was covered under a 1 year warranty . I've only had the car 6 months ! I'll be going to corporate on this , as they refused to sell me road hazard coverage on the NEW tire ! Unacceptable!!

    Undisclosed frame damage caught by independent inspector. The unprofessionalism was the warning sign I ignored. Sharing my experience to warn future buyers, especially anyone shopping remotely. I was pursuing a 2023 Lexus ES 300h listed on their lot -- clean CARFAX, clean AutoCheck, one-owner lease return, priced attractively after multiple drops over 40+ days. On paper, a strong deal. I'm based in the Bay Area (~350 miles away), so I coordinated a full remote workflow: independent pre-purchase inspection, refundable deposit, credit union financing. I scheduled a mobile mechanic to inspect at their lot at a specific time and confirmed the appointment with both my salesperson and the dealership's main line the day before. The warning signs I ignored: Throughout the negotiation, my salesperson was unresponsive to a significant portion of my texts. Follow-ups went unanswered. I often had to send a second message to get any response. Callback timelines slipped without explanation. On the phone, the tone felt casual and unprofessional -- not what I'd expect from someone handling a $35,000 transaction. I brushed all of this off because the car looked like a good deal. That was my mistake. How a dealership communicates during a negotiation is a direct preview of how they operate as a business. I ignored the signal, and it nearly cost me. What happened on inspection day: 1. The dealership had no record of the appointment. My mechanic was given the runaround for 20+ minutes. Nobody knew he was coming. Nobody knew who I was. The two staff contacts my salesperson had specifically told me would be present were not even at the dealership that day. The car wasn't pulled up. No one could locate the keys. I had confirmed this appointment in writing through two separate channels the day before. 2. The car had undisclosed frame damage. Once my mechanic finally got access to the vehicle, he found frame damage. Not on the CARFAX. Not on the AutoCheck. Not disclosed anywhere in the listing. When he raised this directly with staff and asked how they could sell a car in that condition, they immediately agreed the car would not be sold retail -- they said they'd wholesale it out to auction instead. 3. The response confirmed prior knowledge. A legitimate dealership with a clean car doesn't respond to a frame-damage finding by instantly capitulating and pulling the listing. They dispute, they get a second opinion, they push back. This dealership pulled the listing within hours. That timing tells me what they knew. 4. My mechanic told me he has now saved multiple clients from purchasing vehicles from this specific dealership for other undisclosed issues. This is not a one-off. It's a pattern. Before the inspection, when I said I'd still do an independent PPI, I was told the car had already been "thoroughly inspected" by their team and I was welcome to inspect it anyway. Two independent inspections came to very different conclusions than theirs did. My recommendation to future buyers: * Pay attention to how the dealership communicates during negotiation. Unanswered texts, dropped callbacks, and lack of coordination aren't neutral behaviors -- they're a preview of how they handle everything else, including what they disclose about the cars they sell. If they can't respond to your texts consistently during a negotiation where they stand to make thousands of dollars, that tells you exactly how much attention they paid to inspecting the car. * Do not rely on the dealership's inspection. Always insist on an independent PPI from a mechanic you choose. * A clean CARFAX does not mean a clean car. Structural damage is routinely underreported. * If a car has sat on the lot for a suspiciously long time at a suspiciously good price, there's usually a reason. My guess is other local buyers already inspected and walked. I was the remote buyer who was supposed to bite because I couldn't inspect in person. I don't know if my salesperson individually knew about the frame damage. But the dealership as an operation clearly knew or should have known, and the instant decision to wholesale rather than dispute the finding says everything. I'm grateful I spent the money on an independent inspection. I encourage every future buyer to do the same -- and to think hard about whether a dealership that can't return your texts is one you actually want handling a $35,000 transaction.

    Zhang S.

    Purchased a new 2026 Kia Carnival EX Hybrid from Kia Van Nuys on May 2, 2026. At delivery, I was told the second key would be mailed to me because the service department had already closed for the night. I was also promised a full set of all-weather floor mats as part of the purchase agreement. More than 11 days later, I still have not received either item. I have made multiple attempts to contact the salesperson and dealership, but have received little to no meaningful response or follow-up. Very disappointed with the post-sale customer service and communication.

    Cynthia Flores ..

    Service Attention to detail Customer satisfaction I will return ! Arno B is my service advisor :)

    $330 labor for a battery replacement!

    I was charged $792 for a battery replacement on a 2023 Kia soul! Picture this: 1. Took the car to Kia Van Nuys because the collision alarm light would turn on while driving and the car would not respond once it was stopped. Picture and video were shown to the manager-Greg. 2. The car was dropped off on Wednesday and we were told to call Monday to check on it. It was Greg's day off and I couldn't reach anyone with update that day. 3. On the 11th, I was told the car was ready and that it was driven for 15min but no issue was detected. I picked up the car and nothing was done. 4. The very same day the car was picked it was giving the same issue and so I took the car in again, I believe on a Saturday. Greg the manager mentioned to call back Monday. Again, his day off! 5. On Tuesday we got a call from Greg saying it looks like it's a battery issue and that the total cost would be $450. Being that the car is under warranty I did not want to do it myself so I had to accept. 6. On Wednesday, me and Greg had a heated exchange over the phone since it was the second time the car was there, the second time he says to call on his day off and the fact that it's really weird that now it's a battery issue. Keep in mind the car was there a week before and no battery issue was brought up, never had any weak battery signs but that's on what Greg is focusing. 7. Saturday, the car is ready and I and get charged $792!!!! That is $400 for battery and $330 for the labor on the battery item (itemized in their bill). So not $450 like Greg said it would be, but almost $800 for a battery change.  The other issue under warranty, no mention on the itemized bill... 8. After this, I called Kia Ventura and Kia van nuys to get an estimate for a Kia soul battery replacement. Parts and labor: Ventura: $295+$50 Van nuys: $350+$50  9. I also called another shop asking about the sensor issue to what they mention the following: You might have a dirty sensor.... Wash the car and disconnect the battery to eliminate errors. 10. I was upcharged an absurd amount by Kia but I was offered a complimentary car wash! So the car was washed and the battery replaced. Was the battery replacement necessary? I don't believe so. Never had any issue related to the battery and because the car was washed and the battery replaced, then the car errors related to the sensor that now was clean from the car wash, were eliminated. 11. Greg gave me an estimate above the normal and then charged me almost double of that amount for a battery replacement that was not necessary except to make sales! I was robbed at Kia van nuys service!

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    Great experience ask for Richard Martinez! He makes everything so fun and easy. I look forward to doing all my business here

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    Van Nuys Kia Reviews in Other Languages

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    Review Highlights - Van Nuys Kia

    Manar was, transparent, honest and helpful with every step and we felt confident that we were being taken care of.

    Mentioned in 49 reviews

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    I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

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    Casa de Cadillac - 2026 CT5-V

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    I've been a Casa de Cadillac customer for roughly a decade and have generally had great…read moreexperiences, but my most recent visit revealed a serious disconnect between the call center and the dealership. After ordering accessories for my 2026 GMC Acadia, I called four times in April for an installation quote and never received a callback. In August, I finally reached someone who quoted me $227 to install the front and rear mudflaps, side steps, and roof rack. Because the price seemed unusually low, I confirmed exactly what it included and asked for the quote in writing. I was told they could not provide that, but an internal note would be sent to the dealership. When my wife, two-year-old daughter, and I arrived, they initially could not locate the parts and then told me the labor would be approximately $2,300. After reviewing the recorded call, management claimed the $227 quote covered only the mudflaps and would not allow me to listen to the recording. I ultimately returned the parts. I'm not looking to tear down a business I've supported for years, but customers should be aware of this communication problem. Get every quote in writing before making the trip.

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    Just picked up my MDX from Acura of Sherman Oaks and couldn't be happier…read more Hovik and Nelson were both great to work with. They were easygoing, answered all my questions, and made the whole process simple. No pressure, no back-and-forth games--just a smooth deal. Really appreciate how they treated me. If you're shopping for an Acura, I'd definitely recommend asking for Hovik or Nelson. Thanks again, guys!

    I purchased a 2019 Toyota Tacoma TRD Pro from Acura of Sherman Oaks about three months ago, and…read moreunfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck to a Toyota dealership for service and an inspection. During that visit they discovered multiple issues that should have been caught during a proper pre-sale inspection -- including a broken front coil spring and a cracked rear drum brake backing plate. These are not minor cosmetic issues; they are safety-related components that raise serious concerns about how the vehicle passed inspection prior to being sold. I contacted the dealership to discuss the situation and spoke with a manager. The only solution offered was for them to provide the springs while expecting me to cover the labor. Considering the condition the vehicle was found in, this did not feel like a reasonable resolution. I also attempted to escalate the matter by contacting the General Manager and left an email but have not received a response. I understand that used vehicles can have wear and tear, but discovering significant mechanical and safety-related issues within a few months of purchase raises serious concerns about the inspection process before the vehicle was sold. At this point, I simply wanted to share my experience so other buyers are aware and can make informed decisions.

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    Van Nuys Kia - car_dealers - Updated September 2026

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