Thank you so much Arno Babajanian, you are one of the best service advisor who understands customer needs and perform accordingly, I will highly recommend anybody who is looking for a solid, honest and respectful service advisor, excellent customer service, and good price for the standard service, every single time your smile and kind personality bring me back to Van Nuys Kia Service cente, thank you!!! read more

GREG MINANIAN in the service department on 5905 sepulveda kia service center is very very dishonest. do not trust your vehicle there. came in to do an initial service which consist of a tire rotation and tire pressure sensors that wouldnt turn off and a recall that was due. dropped my car off at 7am, and was told it would take 3 hours max. i ended up waiting 6 hours for GREG to tell me they didnt do the recall and they couldn't replicate the sensor issue. i dropped my car off with the issue showing and when i got in my car to leave the issue was still there... i told greg and he tried lying in my face saying they couldn't do anything for it and the recall they had to order the parts. why did i wait 6 hours then greg???? the mechanic overheard and said they can fix the sensor issue and it shouldnt take more then 5min. Greg had nothing to say then after being caught in a lie. the mechanic came back and sensor issue was gone "for now" but i doubt anything else was done. shady shady shady. will never be coming back here. i highly doubt the tire rotation was done as well. DO NOT COME HERE. DO NOT TRUST GREG MINANIAN. Wasted 6 hours of my time. read more

This review is for the service department: I want to give Ruben a compliment for his exemplary customer service! He made me feel welcome and valued all while navigating the extremely busy department environment with ease and poise. As a woman, I have often felt discriminated against and taken advantage of by other service departments, very sadly including Kia Glendale. I am so happy I have found this location to take my car. As long as I have a Kia, I will be taking it here! read more

bought a Kia k5 gt line 2026 Omar gave me good deal excellent follow up service department was excellent too Arno helped me out oil change check up rotate tires and car wash all free I would buy another Kia soon great car great service read more

07/28/25 we went to kia service center because our sportage wont start. Arno Babajanian assisted us. We were impressed by the excellent customer service we recieved, it exceeds our expectations. Arno is so empathetic and patienly listening to our concerns. On the same day, our car was fixed, we went home happy and satisfied. Arno Babajanian you are the best ! read more

I drove home my new 2025 Kia Soul yesterday and I'm still pinching myself! We met with Emilio who was the absolute sweetest! He listened to all our questions, and we had a lot. My mom (who's 85) was with me and he listened so patiently to all her stories and questions. I was really not expecting it to be such an enjoyable experience. I highly recommend him, he will do anything and everything to work with you. read more

Van Nuys Kia - 2025 Kia Soul - Car Dealers Near Me - Van Nuys, California

Thank you Gabeiel for amazing services. Thank you for listening to me my needs and wants. Very helpful read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

You won't find a better car salesman to work with than Manar. This guy hangs in there with you to come up with a solid fair outcome. I can tell he cares about people's well being (which I wouldn't say for half of the salespeople that I've spoken with over the last month). No complaints, stoked on the new ride!! read more

Need to get better maintenance packages for EV vehicles!!! It's horrible that the state is wanting everyone to buy an EV vehicle and yet there's no specials for it. Everything is full price compared to gas vehicles. Also, should train the advisors to be better customer service reps before they put them out on a table when they don't know what they're doing and then claim they're doing it correctly when you can see what they're typing and see that they're doing it wrong, thank God there was someone sitting next to the "advisor", Amee who was helping me yesterday because she was a hot mess! SMH ‍ read more

Ramone and Emilio were fantastic--professional, honest, and made my lease buyout as smooth as possible! No surprises, no hidden fees--just a genuinely trustworthy team that truly looks out for you. Much respect! read more

Purchased a new Sportage Hybrid from Brandon and it was hands down the easiest car buying experience I've ever had. Brandon was wonderful to work with and was able to prep most of the paperwork through text so I did not have to hang around the dealership all day. I came in to sign and he had everything ready to go, car washed and ready. Everyone at this location was very nice and professional. Cannot recommend Brandon highly enough. read more

I recently purchased a new Kia Forte from Kia of Van Nuys, the buying process was fast and effective thanks to my sales associate Omar F. Omar was transparent and communicative, clear, direct and helped me get into the vehicle I wanted. After a few test drives and negotiations, Omar presented all the information I needed that allowed me to decide what the best vehicle would be for my needs. This was one of the most easiest automotive purchases I have experienced. Kia of Van Nuys is on the smaller side with inventory but makes up for it in its cleanliness and professionalism. My experience is that Kia of Van Nuys runs a smooth and streamlined business. All paperwork was done on a giant touch screen. I was given a USB thumb drive with everything at the end of the sale. After I purchased my new vehicle it was cleaned and fully fueled and a red ribbon was put on it. Omar took several fun photos of me with it, he personally drove the car to my house for a that personal touch. Thank you Omar F. and Kia of Van Nuys for helping me get into a brand new vehicle flawlessly. Good luck Omar, and welcome to California, you have the professionalism and the talent to succeed in whatever you want to. Never stop dreaming. read more

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**5 Stars - Martha Hernandez Saved the Day** I was heading toward my second disappointing experience with this service department when Martha Hernandez stepped in and completely turned things around. My EV was in for a recall and they initially gave me a gas loaner vehicle. This forced me to spend money on fuel when I have an EV charger at home - exactly the kind of unnecessary expense that makes service experiences frustrating. When I explained this situation to Martha, she actually listened instead of just telling me to deal with it. She understood why this mattered and immediately started thinking of solutions. Rather than giving me the standard "that's not how we do it" response, Martha came up with an out-of-the-box approach that got me into an EV loaner with minimal delay. Her problem-solving skills and willingness to think creatively saved me from having to pay for gas throughout my service period. What impressed me most was her attitude throughout the whole process - she's incredibly helpful and genuinely committed to making sure customers get what they need. The service department is lucky to have someone like Martha who understands that good customer service means actually solving problems, not just following scripts. She turned what could have been another frustrating and expensive experience into proof that this location can deliver when you get the right person helping you. If you need service work done, ask for Martha Hernandez. She listens, thinks creatively, and gets it done right. read more

When I got the lowest quote online, I visited Van Nuys Kia and kept negotiating with a salesman named Omar Hammad. He really went out of his way to help me. I visited several dealerships in Southern California, but no salesperson was as hardworking and nice as Omar. Honestly, my husband and I were a bit of a handful, but they tried their best to accommodate our requests. Unfortunately, due to my own mistake, I didn't end up purchasing the car. But if anyone ever wants to buy a Kia, I will definitely recommend this place. Van Nuys Kia has a history of winning the President's Club award, and it seems like a trustworthy place in terms of service and many other aspects. read more

Greg Minanian was top notch. Best customer service I've ever gotten at KIA, and his buddy Arno Baba was just as helpful. Def coming back :) read more

Van Nuys Kia - Greg and I - Car Dealers Near Me - Van Nuys, California

I scheduled my car for a recall service, sacrificing my Friday yoga plans to handle adulting. Upon arrival, I was informed the part needed to fix my car was damaged--three days prior. Yet, no one bothered to call me and save me the time nor gas. Annoying? Yes. But here's the thing: if the service rep had just been less aloof, I would've been annoyed but understanding. Instead, he gave a "masterclass" in not caring. It was giving we've got to make way for the paying customers. Could this be a projection, yes, but if I was running up a four figure bill, I think my reception would've been a lot different. When I asked when the part would be available, that could not be determined and I was advised to call another dealership myself, I don't know if there's Kendrick and Drake beef between dealerships, if his fingers would've caught fire had he dared call Glendale, but it felt like after knowingly making an error some form of courtesy could've been extended. The only positive and the reason this is a one star and not a zero star review was Denise, who kindly returned my call after I was mistakenly transferred to her instead of Amir, the service manager. She passed along my message, but Amir must still be deep in thought because I haven't heard back from him. While there's humor here, the experience was dismissive and frustrating. A little empathy could've turned this whole situation around. Instead, I was left feeling disregarded. When it's time for a new car, I'll be taking my hard-earned dollars far away from Kia Van Nuys. read more

Moein Alborz was great, very happy with the car I bought. Process was smooth, would go back

To give y'all a little storytime -- I had a 2016 Kia Forte for almost a decade and over that last couple years in LA, I received a couple of recalls. I've always taken it to Van Nuys Kia and they've always done such a good job at repairing my car, washing it, even calling a Lyft if I needed to get back home. Since my old car was well...old! And high in miles I started shopping around in November '24 while it was being serviced. My sales man was JJ and I cannot give him enough praise. He was so patient, answered all my questions, wasn't pushy and really made me feel like he cared about me and getting me a SAFE car. It never felt like he was trying to "sell me anything". He felt like a friend. Due to my previous car being from Michigan, there was a longer process with getting my title but they were so great at communication and were patient with me. When I finally got my new car, there was a minor system error (nothing major) and JJ even stayed on the phone with me way last store hours to make sure everything was okay. His supervisor Ali was also very pleasant and helpful. Thanks boys. P.S This was right before Christmas and JJ blessed me w my request for the big red bow and selfie LOL read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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Charles was very knowledgeable and helpful with purchasing my first car. Helped with everything that I needed and very thankful we had his help. Thank you Charles! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

No one acknowledges you when you walk in the door you have to ask someone where to go went back to have a key made. Do you have to ring a bell? There's nothing hanging up. There's just people in the back and they come up when you want to place has no personality with a bunch of people that weren't thereI would not buy a car from there. read more

My first time buying a car, and it went rather smooth. Big thanks to Sief for helping me. He made it simple and he did great to work with my budget and concerns. Everyone else there was pleasant and helpful as well. read more

In highly 1000% recommend !!!!! i just want to say thank you to Kia of van nuys for helping me get into my new car they made everything so easy they were very helpful from beginning to end they make you feel like a family member I want to say thank you to Jhojan Garcia he is the best of the best if you're ever there ask for him also a shout out to Russ and all the Kia staff thank you all for the support and help you guys are honestly the best god bless read more

Ramon and Sief went far and beyond to get the car I wanted. They took their time and worked with me. I did not feel pressured to purchase I just felt they were really there to help me find something I like and really wanted. They showed me a variety of cars and took their time which was refreshing. I would definitely be recommending them to friends and family. read more

I recently had the pleasure of purchasing a brand new 2025 Kia Sportage from Van Nuys Kia, and the experience that I had there is impossible to describe with words!!! The staff at Van Nuys Kia truly goes above and beyond to ensure that customers feel warm and comfortable here. It's clear that they value long-term relationships with their customers, as they offer exceptional service and I left with confidence knowing that I would be well taken care of in the future. Overall, my experience at Van Nuys Kia was nothing short of excellent. I left the dealership not only with a fantastic new car but also with a sense of community and support that I look forward to experiencing in the years to come. If you're in the market for a Kia, do yourself a favor and visit Van Nuys Kia--you won't regret it! Thank you, Van Nuys Kia, for making my car-buying experience a memorable one! I recently had the pleasure of purchasing a brand new 2025 Kia Sportage from Van Nuys Kia, and the experience that I had there is impossible to describe with words!!! The staff at Van Nuys Kia truly goes above and beyond to ensure that customers feel warm and comfortable here. It's clear that they value long-term relationships with their customers, as they offer exceptional service and I left with confidence knowing that I would be well taken care of in the future. Overall, my experience at Van Nuys Kia was nothing short of excellent. I left the dealership not only with a fantastic new car but also with a sense of community and support that I look forward to experiencing in the years to come. If you're in the market for a Kia, do yourself a favor and visit Van Nuys Kia--you won't regret it! Thank you, Van Nuys Kia, for making my car-buying experience a memorable one! read more

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Recently went car shopping with my mother we checked out a few dealerships in the are. We ended up coming back mostly because of the energy the salesmen Emilio brought. He was the youngest on the lot but very helpful. read more

When to Kia of Van Nuys for oil changed. I was offered full service and paid more than I expected. Waited for more than an hour which I expected. Expecting all the inspections was done properly but no. I came home and check the air filter was not replaced. The cabin filter was also dirty and was not replaced. I paid that much money and did not even bother to replace both filters which cost less than $20.00 and yet I paid for the full service for almost $270.00. read more

Arno Babajanian was great to work with--knowledgeable, patient, and made the car-buying process easy. Van Nuys Kia made things straightforward and low-stress. Would recommend. read more

I bought a 2021 Kia here in December 2023 and everything went pretty smoothly. They did try to sell me on a few things that they said were mandatory until I pushed them harder and they said they could take them off the price. I think I got a good deal though! My bad review is mainly based on my recent experience with the service department. We got a recall notice on my car, called to make an appointment and they said they didn't have anything available for a few weeks. When I brought my car in they said they need to keep it for a couple of days but refused to give me a loaner car, but did send me in a Lyft home since I was about 5 miles away. A couple days later they called and said it needs an engine replacement and they will need to keep it for a while (no timeline given) so I went back down there to get a loaner car. They asked for the same documents from me multiple times after I already sent them. They didn't provide me with updates. They ended up keeping my car for over a month. When they finally told me to come pick it up they didn't tell me they moved the car so I went to the wrong location. After an hour of waiting they brought out my car and it was covered in bird poop so I had to wait another 15 minutes for them to wash it. Also, I asked how much an oil change was and they said $130, which is super expensive. I would definitely not recommend getting your car serviced here ever! read more

I bought a car from Arno Babajanian and had a great experience working with him at Kia Van Nuys. Arno is relaxed and peaceful, he works in a low-pressure manner. He's knowledgeable and interesting too. Being at the dealership is pretty good, everyone is well dressed and it's clean everywhere, with good 80s music playing in the background. 5 stars for Arno! Minus one star for a different sales manager attempting to sell $3500 of various add-ons. They also have a cool contract signing process on a large touchscreen desk, which makes everything easier and faster at the end. Thanks Kia Van Nuys! read more

I highly recommend requesting Manar to be your salesman at the dealership! He's extremely personable, knowledgeable about the Kia products, and we enjoyed his humor too. He made our experience at Van Nuys Kia very comfortable and even enjoyable. read more

Jeffry was pleasant to work with and helpful throughout the process. Check them out if you're looking for new or used vehicles:)

A few months ago I scheduled an oil change for my Kia Niro and was left unattended for quite a while that I pulled my car out of the lot and left thinking I would never return. I have been a loyal customer for over 10 years and felt like I did not exist! It was a bad business move. We own 3 Kia's and they were not going to see a penny from me going forward. Cut to yesterday. I decided to make an appointment for my daughter's Kia Soul since it was just an oil change and I didn't feel like going to my dealership in Santa Clarita. We arrived early only to find Pedros immediately approaching us and greeting us with what we should expect. Wow!!!! A complete 180 here. I knew that he was new to the dealership and asked him what happened. How was it so much better now? He told me that they got rid of a lot of the employees and did a complete revision in their customer care service. Pedros then told me that Ken their Kia service greeter would be with me shortly to check me in and then hand me over to Andres who would then go over what he saw as potentially becoming an issue. Woo hoo!!!! Ken was so nice and I was extremely happy to see that the service department was as accommodating as the Santa Clarita one. Andres pointed out a potential rodent issue under the hood. GROSS!!! The creature left foot prints and droppings. Down the road the rodent could chew through the wires and then we are talking $$$$:(. The power steering needed fluid and the brake fluid was very low. We left the Soul for the day to have: new rear brake pads (which were only replaced 1 time because they lasted forever!), the brake fluid and the power steering fluid. Kia gives your car a complimentary car wash as well. I was very impressed with the changes and told Pedros that I would be writing this review!!!! Everyone who works in the service department were friendly, attentive and honest. I highly recommend this dealership for your Kia's service if you are in the area. They also offer hybrid and electric car service as well! Prices are comparable to most auto shops. Easy access in the lot with plenty of street parking as well. They offer car service if you have to drop your car and can't wait. You can also wait in the lounge area as well. read more

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Avoid This Dealership! I purchased a 2022 Kia EV6 from Van Nuys Kia, and it has been nothing but trouble. A recall in June 2023 required a VCU software update, but my local Kia service dealer discovered an aftermarket GPS device installed by Van Nuys Kia. This unauthorized device shorted the VCU, delaying repairs by 20 days while a replacement was shipped from Korea. The entire recall process lasted 39 days, which qualifies under lemon law. Shockingly, I was never informed about this additional device when I purchased the car--the sales team didn't disclose it at all. This raises serious questions: 1.Is this GPS device even approved by Kia? 2.What data has it been collecting, and how has it been used? I've also learned Van Nuys Kia routinely installs these risky devices. This situation has been a major inconvenience, and I strongly advise against purchasing cars from this dealership. Accountability is long overdue! read more

Van Nuys Kia - Aftermaket device - Car Dealers Near Me - Van Nuys, California

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Rod in the parts department provided exceptional service to me. I even switched from my old dealership because of my interaction with him. Ask for Rod if you call Van Nuys Kia and I'm pretty sure you'll be as happy as I am! read more

I wanted to give Martha ( customer service ) from Kia a huge shoutout. She goes above and beyond to make sure client concerns are addressed and really listens to the client. I have been going there since 2020 and by far she is the person who cares, listens and takes care of the customer. Martha you are one of a kind and I hope they appreciate you as much as your clients do! Thank you for all you do! read more

DO NOT GO TO THIS SCAMMING DEALERSHIP -- TRUST THE AWFUL REVIEWS!!!! They told me I had to pay over $200 upfront for them to run a diagnosis on my car to see why it's burning so much oil. My Kia is still under warranty, so I called the warranty company after and they told me that Van Nuys Kia is not following their contract/claims process. You should only be paying for the diagnosis AFTER they diagnose the problem, then the warranty company will determine if it's covered or not. Upon telling the warranty company my concerns with my car, they see there is a claim for my car from over two years claiming that Kia Van Nuys replaced something in my car under warranty WHICH NEVER HAPPENED. Peter from Van Nuys Kia filed a claim through my warranty about this random replacement and scammed the warranty company the day after I got a new battery from there... I even gave them a good review for helping me replace my battery. They lied about my car mileage on the paperwork too. I'VE NEVER HAD ANY ISSUES WITH MY CAR... I KEEP ALL OF MY RECORDS/RECEIPTS. I'll be taking my business to Kia Santa Monica (the JM&A warranty company recommended them anyways since dealerships like Van Nuys Kia tend to scam people). Kia Santa Monica is doing free diagnostic tests this month anyways, so GO THERE YALL. Whoever is running this and Peter who literally did a fraudulent claim aren't honest. I hope this Kia dealership gets audited and shut down read more

It's was a wonderful experience at Kia Van Nuys. Ask for Charles The best salesman in town. The dynamic duel Charles & Mr. RJ great team to work with. Very happy and satisfied customer! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Be very careful and read the contract carefully, especially the small print. They add services (KARR Security) without informing you and without your consent that are not mandatory and increase the price of the car. I would advise you to never visit here so that you don't get scammed like me. read more

Arno was a great spirit and helped to make my experience a stress free as possible. I came in with an unexpected car issue that was going to cost me a new engine or 6k, i told Arno what i was hoping to pay and i was able to get almost exactly that, along with warranties, and lowest mileage i've ever had. very happy with my experience and with how kind everyone was. read more

No pressure, transparent Leasing experience. Rafael even sent an Uber for me so I could get there all the way from South Orange County since I had no car! I'd had a disappointing and uncomfortable experience the day before at a dealership in OC so I reached out to several other dealerships. Kia Van Nuys/ Rafael beat all offers and was professional, friendly, and responsive until I could get there. Excellent service that went above & beyond! I would do business with Rafael again in a heartbeat. Thanks Rafael and Kia Van Nuys! I love my beautiful new Sportage PHEV Prestige X line, and all her features! read more