Awful customer service. Went here to pick up a phone we had bought online and was treated very rudely. I was not an authorized user and so they would not release the phone to me. While on the phone with my wife trying to sort out the issue, the condescending employee took the phone, that I had already paid for, into the back, saying that I would not be getting the phone. I left visibly upset. After being added as an account manager, I returned to pick up the phone the next day only to be told that my order was cancelled but they would not tell me how or why. After calling customer service I found out that the rude employee cancelled my order. So after being treated poorly, and being lied to by the manager, Edgar, to my face, I called customer service, and sorted out the issue. I got a statement credit, had the upgrade fee waived, and went to the much nicer and much friendlier Roseville store on Douglas where I picked up my phone with no issues and got the hundreds of dollars of accessories that I needed. I know its hard to find good people that actually want to work these kinds of jobs these days. Moral of the story, don't shop in Citrus Heights. read more

If I could give zero stars, I would. A male representative refused to help me. Not just that, according to Corporate, he lied to my face about not being able to assist me in returning two items. His horrendous customer service has resulted in two months, fifteen hours, and needing to be refunded $900 for the items I have been trying to return unsuccessfully, because no one seems to be able to complete a simple task. I have contacted Verizon's Corporate Office regarding this location, the FCC and BBB. Awful. read more

My wife and I went to this location to upgrade our iPhones and encountered one of the worst buying experiences ever. We had to wait well over an hour after putting our names on the list to meet with a sales person. During this time, the sales people took forever with their customers trying to sell as many add-ons as possible. Other customers with appointments came in while we were waiting and were told they would have to wait as well. More than one customer got mad and left. Once we met with a sales person and decided on new phones, I noticed that his figures didn't match mine. I asked what the difference was and was told "I automatically add insurance to every phone I sell". Are you kidding? I had him remove the insurance from both phones and his attitute changed immediately. For some reason, they couldn't activate the phones while we were there. We made an appointment with this sales person for the next day. When we returned the next day at the scheduled time, he stayed in the breakroom and asked someone else to help us. We had to explain to the new sales person what we needed which took extra time. Once she activated the phones and we started to leave, the original sales person came out of the break room and in a very condescending voice said "thanks for coming in folks" as if to say "I got you back for yesterday". Do yourself a favor and go to any Verizon location but this one. Their employees need to be fired and the new ones need to take some serious customer service training. read more

I switched from another cell carrier to Verizon. I spoke with Mario and the info given to me on trading in my old phone and my monthly bill was all incorrect. My phone bill was not going to be $60/$65 per month but about $85 per month. Also, I declined some extras bit they were added to bill. Looking at switching to onother carrier. Verizons not that great a service! read more

It seems this store plays by its own set of rules. We spoke with our Verizon rep over the phone and we're told to go to this store for a simple fix. They refused to help and acted put off by us asking. They kept repeating that we needed to contact customer service by phone and we kept stating we had and we're directed to visit there store. Customer service is lacking to say the least. read more

So, I am struggling to know how to rate this visit. We came in on a busy Saturday afternoon knowing exactly what we wanted, so we knew it would take a little while, but did not expect to be there nearly three hours. Thankfully, we thought ahead and bought my mom along so she could watch our boys at the Barnes & Noble next door (they have some play areas in the kid's book section). If we had tried to drag both boys into the store for that long, it would have been a disaster. As it was, my 1 1/2 year old took his entire nap in his stroller while we tried to get our new phones. All of that said, our phone upgrades were long overdue and we really could not wait any longer as I was continually losing my contacts out of my phone, along with it locking up on me at inopportune moments. We waited a while to be seen at all, as it was very busy, so that accounts for part of the time we spent in the store. Looking back, my husband and I were not sure why it took so long and did not even realize how long we had been there until we left. My poor mom had to occupy my oldest all that time at the book store! Even so, our salesperson, Blair was really nice, easy to talk to and seemed to understand what we needed in terms of our plan and accessories, etc. We have been really pleased with Verizon ever since we switched to them about seven years ago. Back when my husband and I first started dating we each had different carriers and when we moved into our first house together neither one of us could get any service inside the house. That's right, we had to go outside to make a phone call, which was just ridiculous. We decided to switch to Verizon and we have had the best coverage ever since. They tend to be pricey, however, I guess you get what you pay for. My husband was thrilled to see that they now offer iPads on a payment plan (if you qualify) and got a nice bonus he was not expecting along with his new phone. read more

This has been my local store for years, now. I've never received excellent customer service, and today is no exception. Go anywhere else. It's like they get bonuses for being rude. read more

Horrible service !!! Walked in and wouldn't help us not one single person in the building and said we had to have an appointment told the gentleman we already knew what we wanted it would be quick he still wouldn't help us , horrible horrible service!! Will never go back again! F u guys!! It was only 5 o'clock in they close at 7!! read more

No longer happy with this location. Went in on Black Friday for a deal on a Google Pixel 3XL. The clerk, while nice, spoke incredibly fast and didn't explain many things...even after I asked several questions. Today my husband went in for clarification on a couple things, and again--no help whatsoever.. just short answers and made to feel like he didn't matter. I get it, they are paid on commission, but if you want repeat customers, treat them with a bit of respect. Although I dread it, I'm calling the 800 number, hopefully they can help us. It shouldn't have to be this hard. :( read more

Customer service was bad this week. Staff turnover is high friend helped my husband fix what the people in the store could not.

Madison went above and beyond to help me switch over from T-Mobile to Verizon. I tried to switch carriers by calling Verizon's customer service line, but they ended up referring me to this store to get a SIM card. When I told Madison I as limited on time, she gave me her cell phone number and told me I could text her when I was ready to port over my phone number. When I texted her later that evening, she ported over both mine and my husband's phone numbers within the hour. I was so grateful for her willingness to accommodate me! I highly recommend working with Madison. read more

Typically, I have a great experience and this is my go-to Verizon...but the experience I had this past weekend is making me re-think where other Verizon stores are located near me. From the moment we walked in, I knew it wasn't going to be pleasant...the guy checking me in put my husband's name on his screen not mine, then he said it was going to be a 45 minute wait. 45 minutes! wow... if they know it's going to be that long they really should have more seating space because most people don't want to stand around for 45 minutes. As my (husband's) name rolled to the top of the guest screen, I watched the sales guy walk over to the check in guy, talk a bit and look at me. No mistake they were talking about me because the check in guy pointed at me. He walked over to me and asked how he could help me, as I started to speak, he said he I couldn't return my item. I waited 45+ minutes for this, something the check in guy could have said when I walked in....HORRIBLE customer service. I had a receipt for the phone cover I wanted to return. He said I couldn't because the time frame had past. What? Why can't I, I have the receipt? Have you EVER heard of such a policy. I guess it's off to ebay to try to sell it..... read more

I needed a new phone. Fareed was the guy that helped me.. Nicely dressed and personable. The phones were set up along the walls. Ample staff to help the store. Spacious enough of a store that I don't have to smell the next guy. I chose the phone I would seemingly commit to for two years. I think it's cool that they have all the accessories in a basket that they bring out after you've chosen your phone.. Much better than walking you around the store to show you what's available. I was able to charge everything to my account and didn't have to make any payment at the time. It would just show up on my bill. Fareed also checked for all possible discounts I might be eligible for and went over everything I might need to know and answered all my questions without me feeling like he's a dummy. He did a good job. So much that I can look at my boyfriend who has AT&T and say that's what's up with Verizon. 4.5 stars. read more

This is probably the worst customer service situation I've ever experienced. I have been a customer twice previously and whenever I have to call these people I'm reminded why I left before. The recent events are profoundly disturbing, I called to change my auto withdrawal account from my bank to a credit card so that I would not over draw. I spoke with someone who said that it would take a month to process, so I wait... it came out of my account again, I called and spoke to another jack ass that told me it would take 3 months. This is not acceptable so I asked to remove auto withdrawal all together and was hung up on. Now I have a overdrawn account once again... someone please can I get paid for the time I've spent off of work to deal with these imbeciles. read more

I had a very simple question regarding my service. I tried to use the phone to contact the store. The phone number provided no means to talk with a representative at the moment to have my question answered. It appears that I have to go to the store to ask about basic questions, and I have to make an appointment to do so. This seems to be a very unsatisfactory means to have questions answered with an online representative. I am trying to decide whether or not to continue service with Verizon. It appears that you have given me the answer to that question. read more

This store has no knowledge of what phone they sell. Tommy T was useless. Stay away from this store! Best go to a different place. 3 different employee's that know squat! Waste of time here. read more

zero stars if possible. the white bald man and short asian girl (using descriptions due to the absent name tags) were so disrespectful and beyond rude. we had an appointment because our devices were activated on devices we HAD NOT received yet. we showed up at the store, not a customer in sight and he REFUSED to honor our appointment. told us he didn't care our phones were NOT working, said it was an apple problem but it is not, completely verizon's error that the man the previous night seemed to accidentally turn on Number share so my mom and i's phones are linked. Along with being told the previous night to make an appointment for the next day to get it squared away WHICH we did. This man laughed as we asked for help. so rude and disrespectful and the asian girl just laughed at us. This specific verizon store should of sent a notification to us letting us know 24 hours ahead of time that they were cancelling appointments. And the man working SHOULD of done what the next Verizon store we went too did. The second store we went too didn't have any one available to see us so he got tech support to help right there and then without waiting. So the so-called "apple" problem the bald man claimed we had turned out to be an error 100% on verizon mixing up our serial number & IEMI (or whatever it is i'm not the tech) on our devices. working in the customer service industry i would NOT hire this man as he clearly doesn't know a single thing about customer service or respect. I get things happen and he didn't have control about it but he didn't have to be so rude & disrespectful. the second verizon store on Auburn in Sacramento was even disappointed on how this man treated us. As they even said it reflects the whole company. I wish a manager from this establishment will reach out to hear more of the story because this is absolutely not okay to treat customers like this by not hearing them out when you have 0 customers in the store. we were beyond respectful and didn't have an attitude with this man but he was ready to give us one when we just had simple questions on what to do in this situation. I plan on getting his name tomorrow and adding it to the review because everyone needs to know how disrespectful and rude this man is to his customers! Don't go to this location visit the one in Auburn or somewhere else as management is TOTALLY alright with disrespect and not keeping appointments that are scheduled when you cancelled plans and revolved your day with being there on time. This location gives verizon a bad name!! read more

Verizon - picture showing confirmation of appointment the white bald man completely ignored. - Mobile Phones Near Me - Citrus Heights, California

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1 star is to much for this location. I bought a hands free LG platinum head set top of the line at the time it quit in 6 months. Rhett gave me a new one it quit in 7 months. Verizon me go to LG another watts I'm poop out of luck. read more

I have had nothing but excellent service from this store, both with making purchases/upgrades and with assisting us with problems. Jessica helped us last month with changes to our account, taking advantage of promotions, trading in and upgrading a phone, and setting us up with internet. Today, Michael helped me when a different "authorized reseller" store had called me and attempted to commit fraud on my account. After getting off the phone with the "authorized reseller" store, I went into THIS store in a panic, because I knew I would get honest help here. The wonderful man who greeted me (I wish I remembered his name!) listened to me and immediately got one of his co-workers, Michael, to help me. Michael checked everything, reassured me, and really helped me with what was a very worrisome problem. I'm so surprised by some of the negative reviews on here, but if you read them most of them are people just trying to get away with something, get something they aren't entitled to, or are just ridiculously difficult people. Every time I've interacted with people at this store they are professional, upfront, honest and really kind and helpful. Don't EVER go to an "authorized reseller" store. ALWAYS go to a Verizon corporate store, and if you can, go to THIS store. They are the best! read more

They had horrible attitudes and service sucked... The worst Verizon store I have ever been in... I would not spend a dime in that store... rude rude people!!! read more

Ever since I came into Verizon across the street from Sunrise Mall a year and a half ago Tyler has been my customer service representative. He's always going above and beyond for his customers and always helping his teammates with questions whenever they need help. He knows how to multitask so your not there for unnecessary time. I would highly recommend going to see Tyler! read more

My associate and I were on a time frame so when we got to Verizon Wireless at Citrus Heights; we were met with a very charismatic salesperson name Angelica. We gave her a list of things we needed and we had questions on which product was the best and she was honest and correct with her information. Angelica was quick, efficient, and was at ease when we needed certain colors and didn't know the difference with this merchandise or that merchandise and she was the one to decide for us. Honestly, we like to deal with one salesperson only and she was the right fit for us. We left our phone with Angelica because we needed her to put the tempered glass on our IPhones and she was so cute in saying that she will make sure she does it right and she was going to be careful and I believed her. When we got back from out short errand, everything was done and we got all of our merchandised bagged up and ready for us to take and got help taking it out to our car. We got all of our merchandise for under $2000 and that was just for accessories... I'm a Happy Camper!! The Verizon store has a ton of merchandise. It doesn't seem like it when you are in the store and that's because they keep a lot of it in the back storage room. We will definitly bring all of our business to Verizon Wireless in Citrus Heights as long as we have Angelica to help us. We may just phone in our order so she'll have it ready when we get there:-) read more

This is the worst Verizon store I have visited. First off the wait times are a joke. Had to wait almost 30 minutes just to be helped and then took almost two more hours to finish upgrading one phone. Second the guy who helped me was rude and dishonest. He told me he could save me money on my monthly bill, come to find out later my bill did not get reduced as told (lie #1). He also offered me a tablet for free; I'd just have to pay sales tax. Naturally I was skeptical and asked SEVERAL times if there would be any additional monthly charges. He said no every single time assuring me I would only pay tax and no monthly fees so I decided to get it. Well when I got my bill sure enough there was a $10 monthly service line fee for the tablet and it was set up on the edge payment plan (lie #2). He automatically put a monthly insurance charge on my new phone which I did not want. I told him so and he said he had removed it. When I got my bill I was charged the $11 monthly insurance fee (lie #3). He also kept pushing their overpriced accessories on me. Bottom line if you decide to go here you'll likely get swindled and waste hours of your time. Every time I go to a Verizon store the sales reps never know what they are talking about. They claim one thing, but the contract does not match up so always read the contract before signing! read more

Horrendous customer service. I talked to one rep one day and he quoted me a price for a new line &a phone. I told him I would be back on Friday and when I walked in, nobody greeted me or even acknowledged my existence. The girl continued to talk to her coworker. It was not busy there was only one other girl in the store. After having to ask for help, the girl seemed annoyed and told me the prove would basically be double of what I was originally told. No explanation at all of why it was going to be that price. Just that he was wrong and this is what it was. Take your money elsewhere. Once my device payment is gone I'm cancelling. read more

I wish I could give less than one star for customer service. Have been here two days in a row to upgrade my phone on The Edge Program. Last year I was able to upgrade and get a phone without Having to call my husband( since he is the primary account holder name) I was treated like a a teenager. I am a 46 year old with four lines With Verizon. Since they could not get a hold of him, they would not help Me. 45 mins gone. Today I went in, got my husband to be on call So they could call him and verify me, couldn't deal With it. 45 min wait with 5 people ahead of me. That was the standard Answer for the two people that walked in after me. Always 5 people, but no one was leaving. Finally 3 peoe Left and I was told two people ahead of me. Oh, but now the reps have to go on their break and talk about tire rims for Their trucks for 17 mins after finishing with a customer. Say bye to the guy. You don't know him!!' An hour wait and still no one helped me. I HIGHLY Recommend going to another store. Madison and Hazel is a great store and they Got me right in and took care of me. These guys are ridiculous here!' read more

My dad returned a phone that was never used. After paying a restocking fee, we assumed the matter was taken care of. For weeks afterwards, we received calls demanding payment; apparently the store had screwed something up. About a month later we eventually ended up paying them 90$ for nothing. Wasn't my idea, but my step-mom was tired of getting harassed & threatened with a collection agency. Update: Even after paying them money for NOTHING, we continue to receive bills for phony charges. I expect this to end in small claims court. read more

So disappointing. I've been a loyal customer over 15 years. I walk in to buy a new phone, get put on a list (and am not told approximately how long the wait will be), and after waiting a half hour the customer service agent is completely unhelpful and clueless. If I'm going to spend over $1K on a phone, tell me about the phone and its features. How will it help me? What's new or different? Maybe be interested or show you care about your customer. Yikes. I asked about transferring data and was told the Verizon store could not help me, but could show me how to do it myself. Really!? Here's some advice: help your customer and serve their needs. Be creative. I left the store and will buy my phone at Apple. read more

Long wait, whole process from walking in the door, and leaving was almost 2 hours! And I was 4th to be seen! Also a lack of customer service. A word to the wise and the workers at Verizon, don't complain to another customer about not every wanting kids because you see a customer with a kid having a hard time. It makes you look bad. I'll just take my business to another Verizon store next time. Wouldn't want you talking negatively to me about another customer or to a customer about me. read more

Easy to see why it has a low rating. Employee wouldn't answer basic questions without taking my phone number. Then willingly let me leave when I said I guess I'll just switch to AT&T for their offer. What a way to lose a customer with 5 lines. read more

I have a hard time believing that Verizon has some of the best customer service in the industry. Every time I come into this location I feel like I'm being herded like cattle. I think a number system might be better sometimes. I understand associates do different things, but I think the cattle herder person needs to explain this because some people don't understand. A simple "A technical specialist will help your" or "A Sales Person will be with you" instead of the generic "An associate will be with you." Because when you have people looking cluelessly at certain associates that aren't busy they feel like their being ignored. read more

If I could give a negative star I would. I came in to get a replacement glass screen protector. I purchased one and paid extra for this feature, was told they had a lifetime warranty and I could come in and get a new one whenever I needed. I walked in and a manger helped me. He asked what I needed I told him and he said okay and went in the back and never came back. Another employee walked up to me and asked if I needed help and I said no the manager is helping me. He says no he told me to come help you..well he could of said that instead of walking away leaving me waiting. Sorry but that is crappy customer service coming from a manager. I proceeded to tell the employee what I needed and he started to argue with me and say that I'd have to pay for the screen protector. I explained no I don't and told him what the other Verizon told me. Then he claims they don't do that at their store and I said then why did they tell me I could come and get a new screen protector from any verizon when I needed? Literally he just kept arguing with me (what ever happened to the customer is always right?) I just had to walk out. The employees are not helpful what so ever and even the manager is a joke. How can verizon say one thing and then another store isn't going to honor it? Such bad business makes me no longer want to have verizon as my wireless supplier. read more

If I could give zero stars I would; employees are the rudest people who go out of their way to be unhelpful, especially their supervisors. Double charged me and tried to say I somehow did this and not their salesperson. Also sold me a defective phone case that I could have purchased through eBay for half of what I paid. Never again... read more

Ok I decided to take back the mini rant and leave an actual review. This store is just plain under staffed. If they get more than 5 customers be prepared to wait. And the service is good.. to a fault. They take way too long with one person when the store is PACKED. Complete lack of awareness but to their credit it's because they are prepared to talk about products for any given amount of time. Really trying to sell that stuff.. which can be good when you have questions. I haven't ever had a question go unanswered. Even when it's by the couple of douchy people that work there, one star off for them. Would be four stars if I wasn't waiting at least a half hour everytime I came through. read more

I was with AT&T and I was looking for a better carrier. I did some research and chose Verizon. I went to the store on Sunrise, and after making the switch, I am happy I did. Everyone was so nice, I was helped right away, and the service I get on my phone is definitely better. I was helped by Lucas, and he was very knowledgeable. He helped me keep my phone number and got my new iPhone set up. If you are looking for help definitely so see him. read more

Came to purchase a new phone your employee wiped my other phone's memory clear before he even cared to put all my stuff on my other phone two weeks after to the day that I got my new phone it stopped working therefore I couldn't return it back to your store I had to go through Apple to do my warrantee took Apple two weeks to get me my phone back I get it back and it still malfunctioning ever since I came to you my service has been horrible !! What has happened to you literally horrible my phone is searching on 3G you're supposed to be the best you guys are lie! yeah I'll have five bars but my phone won't work drop calls failed text messages can't listen to my Pandora and every time I call you guys are so rude to me you literally tell me sorry there's nothing we can do sorry there's nothing we can do with why are you still taking my money if ever since I came to you my service has been horrible what do you have to say to that?? I wish I wish I wish I wouldn't have signed a two-year contract with you I feel so jipped read more

I purchased a new Galaxy several weeks ago, as this was recommended to me by an employee. I was only shown the Galaxy and told it was better than the Pixel. The phone is awkward and I don't like it, but I made the choice, so I'm stuck with it. A few days ago, I dropped the phone on the rug in my home and the back shattered. This morning I came to the store for assistance since I pay for insurance. I waited for 35 minutes because they were short staffed. Several employees arrived and seemed confused as to how to begin waiting on customers. After several minutes of chit chatting, one finally approached me. I told her of my situation and was told to go online to file a claim. I asked how much my deductible was and what I should do and was provided with a brochure. She also told me this phone is "delicate and tends to shatter" (wonderful). When I shared my frustration with her about being steered towards this phone, in a condescending tone she told me "You should have researched it online and then come in, that's what most people do." So, then what use are their reps? Aren't they supposed to have some knowledge of their products? There was not one, I'm sorry you are having troubles, no acknowledgement of my feelings, nothing, just a blank stare. Very poor customer service. Anyway, I wish I had this hour of my busy weekend back, since it was a complete waste of my time. read more

This place has the worst customer service ever. They take forever to do anything. I was told the wait was going to be 15min it's now been 1hr+. Every customer in this place looks pissed off. Simply understaffed and SLOWWWWW read more

I have phenomenal experiences here! Tyler is incredibly knowledgeable. I have been coming to him for years at this location and find him to be the best in the store. He always keeps my needs and best interest in mind. I am always able to get in and out with ease and my needs met. Thank you Tyler for the continued exceptional service! read more

Super friendly staff!! I have recently been helped by Angelica and Matt and both are very nice, helpful, and honest. All these qualities can be hard to find when it comes to cell phone service. read more

Recently I visited this store and was helped by Omar. He went above and beyond to help me and answer all my questions. If you are in need of a new phone and great customer service I highly recommend visiting him. read more