I guess I got lucky considering all the negative reviews on this place. Jose helped us and I got a new phone in less than 30min. Then he told me about a deal they were having about trading in old phones for a good amount of credit, so I ran home and came back to trade an old iPhone 4 for $110. It was smooth and easy for me. Thanks Jose! read more

If you want to get great service! Ask for Tome! Great customer service!!! He was amazing... !! His not pushy at all! Answered every question I had, directed me to the rite phone, I needed for my business! Help me out. Took his time, with me! You really don't get that in LA, anymore! Walked out, happy with my new iPhone 6 plus.. read more

Your phones become useless once the power chords lose there traction...friendly folks but it's a scam

This store is all about hustling and not listening to the customer needs. I was told if i switched to a business plan my bill would be less a month currently and it was 40% more. Hidden charges like 20% down on my new device right at the signing of the deal instead of being upfront about it. I would have stayed with my old plan and just paid straight up for a new phone. Stay away from Cedric, not a good guy or just doesn't understand the programs he is selling. read more

I went in to get some updates on my options for new plans. The reps were helpful but as always the pricing was not great. I am so far satisfied with the reception around the city and data coverage. I believe it is worth the extra cost. I would go here again should I need help. read more

I came in the store to activate my replacement phone. The lady who was in charge of the list was just full of attitude. Her name is Ashley. It seems like she still thinks she is in the hood. She was so rude. She tells me the wait time is an hour and that I can call to activate my phone. I told her I can't call because my phone isn't activated. She puts me on the list. Either they were slow bad employees working or short on staff. For some reason many companies are just hiring anyone without hiring quality. Ashley needs training in customer service. She did not make me feel welcome at all. I felt uncomfortable instead. Anyway I walked over to the security guard named Sean asked him if there were any pay phones around or a phone I can use for emergency. Sean was so helpful now he deserves a raise. He told me there were phones there in the Verizon store that I could use. Wow right, so is Ashley aware of those phones? Was she trained properly? So thanks to the awesome security guard I only waited 5 minutes rather than an hour. Thank you Sean. Verizon you need to retrain staff for better customer service. read more

Terrible customer service! The employees flat out ignored us when we walked in and were very uninformed when we went to them for help. They seemed very anxious for us to leave (in the middle of the day!) and directed us to browse the computers in front of their empty store for answers instead. I recommend avoiding this place. read more

I had to replace my cell phone after I dropped it and it stopped working. I first went to the Santa Monica store. The store has no free parking and I had to wait 40 minutes to be served. Due to administrative issues regarding the account, I wasn't able to complete the transaction. I can only say the first salesperson I dealt with was incredibly rude and unhelpful. The second salesperson I was transferred to was more polite but could not help me. After clearing up account-related issues, I went to the Culver City store and explained the problem. I was told the hassle I was given in Santa Monica was unnecessary. I was then helped by Lorenzo. Lorenzo was extremely polite, friendly, and personable. He resolved my issues and I was able to get a replacement telephone. What a difference from what I was subjected to in Santa Monica! read more

Christian the manager and Daniel are awesome. My mobile phone would not work as it was not getting internet connection. I was leaving town in the morning an these guys we relentless in their efforts to get it fixed. They made it a personal mission to get it fixed. Thank you for your dedication. LS read more

Have tried this store several times -- meaning it wasn't just "the moment" or the "customer service" person -- and it is almost always a very unsatisfying experience. They don't know, they don't care. BIG TIP! Go to the Verizon Authorized store on Overland Ave. at the 10 Fwy they are FANTASTIC. They know their product, they're super efficient. read more

Below is an outline of my experience at this Verizon store: March 20th: Went to Verizon Wireless Store on Jefferson Blvd, Culver City to purchase a new cell phone. Salesgirl, Shawna talked us into buying Wi-Fi for our home land line. She told us it would save us $30.00 a month.(at no time did she mention home alarm system, computer or and any other situation) She stated the land line would be disconnected within two weeks. March 21st "LAND LINE WAS DEAD " That day my husband (Jim) opened the box with new equipment. A note in the box said to call alarm company before installing if you have an alarm system (He called--the new equipment is incompatible with the alarm system). Never was this mention about a alarm at the store. Jim immediately went to Verizon Wireless and returned product. Told a $32.00 restocking charge. Asked for manager..(Salesgirl amended she didn't tell us about alarm). Cost was eliminated. March 22nd. Jim started calling 1-800-Verizon and spoke to numerous individuals. "NO LAND LINE YET" This is very disturbing. I was out of the country and he is a senior at home with a heart problems. and No Land Line....This situation went on daily for the following week...No RESULTS!!!! March 30th. Still NO LAND LINE!!! Returned from trip. Went to Verizon Wireless on Jefferson Blvd, Culver City ,asking for the manager with bill in hand. Charged for box we returned and they wouldn't credit it. James helped us, with NO success. He showed us that the Wi-Fi number was still on the account, but he didn't know what to do. He contacted a person at the Santa Monica store about the situation and he couldn't do anything either. He stated they were not responsible for this problem. It started there, but they can't solve it.... (It was turned off fast-why can't it be turned on?). I called 1-800Verizon from the store as suggested by James...The store was so noisy so I told J.P. (on the phone) to call me in 10 mins at my house. After 45 min, I called and got Bonnie who set up a appt. for someone to come out the next day. March 31st. Still NO LAND LINE!!! A serviceman came out and told us it was not our fault and left We continued to call 1-800 Verizon..... Talked to a lot of people, no luck...Finally we were given another appt. for April 4th for someone to come out and turn on the phone line again. April 5 Still No Land Line!!! Henry arrived around noon. He checked all wires in the house. Went down the street to the main pole and the pole outside our house and found nothing wrong. Then he went under house.. He said the Wi-Fi number was still on our account and that we needed to take care of this situation today. He stated that the Wi-Fi equipment was not credited to our account until March 30 even though we got it March 20th. Our phone had been dead since March 21st. He reinstated the land line after 15 days. Henry was very caring and polite. He made a point to let us know that he cared for us and was very disappointed in the service we had received from the Verizon store and land line company. He was an excellent serviceman. Now the computer does not work, so a call to Verizon.net. April 6 Jim (serviceman) shown up around noon. Checked the desktop and found out that we were dropped because of the whole situation. We did not drop Verizon at all... He worked very hard and took a lot of time. Told us that the modem was slow and needed to be replaced. So he ordered a new one to be sent out.. Number for Wi-Fi phone was finally removed. Jim was an excellent service man and apologized for all the mess we have gone through. My husband's laptop still doesn't work...the desktop worked for a week and then the Internet was gone. April 9th Internet still gone...Called and they told us the modem went dead. April10th Modem arrived.. unplug old one and waited over night to put in new one. April11th A friend of ours came over and plug in the modem. Desktop computer is working. Laptop not working. Jim (my husband) had been on line with numerous people trying to get his laptop back up...On phone for over 2 hours. Hopefully this is solved. This situation started out in good faith and ended up being very stressful. Twenty two days to get a a problem solved that should of only taken a couple. Hope my bill will show that I did not have a land line for half a month. Being a customer of Verizon for many many years these weeks have not been a pleasant experience. Your company needs to been more sensitive to seniors and realize that we are not all in the tech age. Being an active senior in my community it is very scary to think that Verizon isn't concerned about this generation. Hopefully this doesn't happen in the future. read more

We had a really great experience. We were trying to figure out whether to upgrade, start a new, plan etc - went over several options with the help of Rey Peralta. We came in for the buy one get one free Samsung Galaxy 7 deal.. the specifics about which my spouse got testy. Rey stayed calm. In addition it turned out that while Verizon still had it advertised on their website (and thus still avail online), the deal was supposed to be officially over yesterday. My spouse was ready to leave. The manager, Jorge called his manager and was able to honor the deal for us since it was still online! Jorge & Rey were patient and helpful. Rey stayed late to help us finish setting up our phones. They even hooked us up with a bonus deal here and another discount there. read more

This is the worst experience at Verizon I have had! The guy asks me what type of phone I have and I was holding my Iphone4. Then he asks if I had an upgrade and if not why was I looking at phones. Then he said if I don't have an upgraded I am wasting time. I cleared out. read more

Complete idiots work here... including manager. they deleted my contacts when they did a hard reset. The phone is worse off than it was before. And did not tell me I was eligible for an early upgrade. read more

Terrible customer service, rude associates and managers, and no one makes absolutely any attempt to accommodate you or make things right even when they know they're wrong. I was given the run around for months regarding a battery replacement for my Galaxy Note 4 which was shutting down every time it reached 15% battery level. I finally get an honest tech o the phone who tells me the reason they're not giving it to me is that they've been out of stock for a long time. He tells me to go to a Batteries Plus and buy one, and they would credit my account. He says to go into a physical store to have a manager verify the purchase and that I'll be on my way.. So I do, and when I arrive at the store they tell me they don't know what I'm talking about and that if I have an arrangement with customer service they don't know why I'm waiting my time coming into the store, even though that's what I was instructed to do. The manager Jorge Martinez had a pass poor attitude and when I told him to call customer service himself and figure it out if he doesn't believe me, he smacks his lips and tells the associate "get this fool on the phone with customer service man" and walks away while I was still talking to him. Mind you, I was upset, because the left hand does not know what the right is doing, and they have access to my accounts notes.. But I was not yelling, making a scene, or being rude. When I finally spoke to the (excellent) customer service rep on the phone, she spoke with him and he rolled his eyes while on the phone with her, confirmed the amount on the receipt, and stormed off into the back without so much as an apology. This is a corporate store, not an authorized retailer. I cannot believe these people are being paid to mistreat customers like this. I've been with Verizon for 9 years, and this store has just gotten worse and worse from day one. If you have any option, go to a different store. The one in Marina Del Rey for example is pretty great. read more

Bad experience. The manager is not helpful. They only want to sell you plans, but don't want to help you when needed. They also give you a final quote, but a few days later you discover extra hidden fees and your actual is way higher. Do not trust this location. read more

I would have given a zero. They are arrogant the customer service sucks. I was in there to pay my bill I was told buy an idiot that it would take two hour to pay my bill. So I went to their Khios to pay and was having trouble with Operating The machine. So I ask for help and I was able to pay my bill. So the next day I looked at my Bank statement!! And a charge from the Jefferson store appeared. I didn't buy anything while I was at the store. One of the employees got a hold of my personal information and started shopping!! I went back to the store and approach the manager, In witch I explained the situation and his reply was that he and his employees making that money to where they don't have to steel from customers. I replied that was not true because you have to show your identification when purchasing anything in the store with a credit card. Long story short I reported it to our sheriffs department and then it went to Culver City Police Department where I was told that this particular store has a high theft rate that I feel that the employees are in on so be careful do not use these people nor this particular location to do your Business!! If you have to pay cash. I also call the Corporate offices and they were not helpful at all they swept this under their carpet they wash their hands of it. A bunch of thieves and undesirables. read more

If I could give a lower rating I would. When I purchased multiple phones in the past I come here because this is the closest location to my house. The problem is they are beyond slow. It usually takes 2 hours or more to purchase a phone. However if you need to simply purchase/return a case you have to wait in same line as the people who are buying a phone. Why can't they have the person who is checking you in learn to multiple task with simply 5 min returns so people don't have to wait much longer than needed. Beyond disappointed at their level of customer service. Every experience I have at this store makes me want to cancel my service with Verizon, then I remember they have you trapped into a $350 early termination fee smh. I hate this store. Clearly I have to keep reminding myself to drive 20mins out of my way for better service !!!!!.....Btw after waiting almost 2hours the person that checked me in that told me I have to wait for a sales person because she only checks in people was the one that helped me smdh!!!!!!!!!!!!! read more

this place just sucks， the staff never care if they are help or not, just work like a machine. the worst service I ever had. I feel so disappoint with the service here. read more

The customer service is horrible at this Verizon store, including the manager named Kevin who is rude. They do not take customer's privacy into consideration, nor are they knowledgable in transferring information from one phone to another. I would recommend going to Best Buy instead. Stay away! read more

Came in to this Verizon store last Friday to switch over my service from T-Mobile. I was quickly helped by one of the workers there, Luis, who went over the plans and answered my barrage of questions regarding each one in a helpful and patient manner. He went over my options re: financing, trade-ins, and device credits, and offered me his business card and cell phone number if I ever needed anything. I was impressed by Luis's diligence and, most of all, his friendly demeanor. read more

Stay away from this location. They are dishonest and misleading and they made my wife cry! Christian (the manager) outright lies! His associate (Francisco) sold my wife and I a "free" tablet on Black Friday. I only came in to swap phones on my wife's number and he suggested it and we were like "fine if it only adds $10/month". We had to pay about $30 in taxes that day but other than that it was relatively painless. We came in again to return the tablet as the thing was a total pieces of junk. 6 hours standby battery life you are lucky! Only 30-40 minutes worth if you are using it. We were then informed that there was a $70 restocking fee. Needless to say we were not pleased. Total bait and switch. Then the manager Christian came and tried to appease us by offering to waive the $70 fee if we were to exchange the device fore something else. We opted for an iPad mini and began the transaction. We had another place to be and when we learned that the transaction would take another 30-45 minutes we had to leave but told Christian we would come back when we had more time. When we returned to make the swap Christian stood there and lied to our faces! He said that he could only credit half of the $70 restocking fee. He said that he never promised to credit the entire fee. Long story short, they cold lied to our faces! They were completely unwilling to even try to make us feel better. Stay away from this location. They are dishonest and misleading and they made my wife cry! read more

Terrible service. I have been a customer of Verizon for 20 years and when I went into this store to return a faulty Mophie juice pack air, the manager and one of the sales guys were very unhelpful and flooded me with false information regarding returns. I also had a return of a brand new phone case, and would you believe they said I would only get $10 for it so I might as well keep it. I bought this case for $39.99 just 3 weeks ago at the Santa Monica Verizon where they provide 5 star service. These two guys were ridiculous. I will never go into this store again. It is also interesting that I see other reviews that are saying the same thing I am saying. They don't want the hassle of figuring out what to do with a return so they try to 'get rid of you' Awful service. My advice to those two Verizon employees is to find a job you enjoy and move on with your life. Life is short, why make it miserable for yourself and Verizon customers? This is the address to the store I visited 10814 Jefferson Blvd Ste R Culver City, CA 90230 Culver City read more

WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE. Came in to see about getting an early upgrade, there were approx 2 other customers in store, walked up directly to 2 associates, one the service manager and the other was Destinee. Neither greeted me, just looked at me then looked down at their phones, I wasn't given any direction until I asked who can help me and then asked Destinee to take my phone # so she could look up my acct. Long story short, I wasn't eligible for an early upgrade because my phone is cracked, my eligible date is mid December, I advised her to see what she can offer so I can just get a new phone that day. She came back saying she can work a deal for me to get a new iphone 6s but I would have to pay $300 upfront plus sales tax in addition to a monthly fee. She refused to give detail as to the additional monthly fee. After probing for several minutes, she finally confirmed the additional monthly fee was for the cost of the phone and then when I advised she'd be charging me more than double for the phone, she blurted out "But you get a free ipad air". She tried to hustle me with unnecessary charges only to then try and play me that she's giving me a "free ipad". I called her out for basically trying to sell me an ipad and make it seem like she was giving it to me for free when all I wanted was a new phone. Her rude response to me was "Well you can just wait until december then" and walked away. Customer for 10+ years, seriously thinking about switching companies, that experience was just awful. read more

I hope no one ever has to deal with the slimy bulls*&t artist named DIor who works there. First in the door this morning and I land him. I tell him I need to replace my phone and ask for some prices on the Motorolas. He says he'll get them. Comes back five minutes later with the most expensive phone at $20 a month. Asked again for the prices, pressed the phone I was interested in and the screen showed $6 a month. He quickly turned the screens off and basically intimates I would be an idiot to buy the $6 one because it was the same as the one I had not a upgrade. I asked if I could see the $6 one. He said I would not be able to get it as a payment plan on paying up front. I said okay can I please see the $6 one. Ten minutes later he came back saying they had none. Just wanting to get it done I asked for the next level up at $10 per month. 20 minutes later I see him ringing up other customers (gotta get that commission right!) and when he finally came back to me and my two and half yr old he told me they had none of the $10 a month. I actually said to him "You just don't give a f#*k do you" and he just smiled at me. I asked if he could check if the next closest store had the phone I was interested in in-stock. He checked the computer and said yes. Guess what. They did not. This is about the worst experience I've had with an employee who just obviously did not give a shit about the customer and also seem to set out to make the buying experience as difficult as possible. I will never go to this location again. Dior does a huge diservice to the brand name Verizon. read more

This store has awful customer service. Chris asked me if I have any questions. He proceeds to start helping me. Then he sees another man and asks if he can help him in the middle of our conversation saying he not really in sales. I tell him to put me on the list. Erik who is in sales witnesses the entire incident but doesn't offer to help. About 5-10 minutes later he asking Chris who needs help (cause he's just kinda of roaming in the store.) my name is the only one on the board. He's like, "Oh yeah." read more

I've been a Verizon customer for over 10 years and the last few visits I've had into Verizon's store fronts has been incredibly disappointing to the point I've changed providers. I just wanted to settle my last bill, signed up on their waiting list and was told it would be 10 min. 20 min later when I checked I was no longer on the list and manager can't explain what happened or help me. I have to continue waiting for another available associate, and probably would have never been assisted if I hadn't said something. Usually I'm not one to complain, I understand mistakes happen, but this isn't the first time this has happened in a Verizon store front. Obviously your system is not working and if the manager was doing his job properly making laps and checking on those waiting I wouldn't have had to point out their mistake. When the manager finally got me an associate they were laughing as he walked up and I never got a sincere apology for the mistake. Then when I go to pay my bill the associate can't explain or show me what all my last bill covers. I asked for a way to get onto my old Verizon account and all he can tell me is to call their. 800#. I came in willing to give you money and settle my account, yet everyone in the building is trying to make it as hard as possible. I would highly recommend to run the other way than to go into a Verizon store. No one in this building knows how to apologize and properly help a customer, again I was trying to pay them money and they laughed at my frustration. I work retail, i understand mistakes happen, but this consistent poor customer service is appalling. read more

I have never ever written a review like this...but I just found out that I was completely swindled by the reps at this store. I was told to get a Verizon tablet because it was a great promotional time - only $25 and it would just go to $10 a month eventually. Now i'm trying to take it off of my plan and Verizon is telling me that they are going to charge me for early termination. It's absurd. They basically lied to me. Never go to this store. read more

Good customer service should be recognized. Thanks to Alex Ramos for all the expert help getting my new phone up and running.

Umm...wow. This place royally sucks. I went in here to order a new iPhone6 - yes that's right, eager to drop some cash-- and the salesperson, Jose Enriquez, completely screwed me over. He must have been ready to take his break or go home or something, because he basically said he couldn't process the order and that I would have to call and do it over the phone. Essentially just ushered me out of the store with no iPhone ordered and no progress made. Well fast forward, I call customer service to place my order a few days later, and a terrible debacle ensues where my phone is SHIPPED TO THE INCORRECT ADDRESS, I spend hours driving to get it, activate it etc. AWFUL. All could have been avoided if Jose had done his damn job and processed my order right then and there in the store. And to make matters worse, I call to complain to the GM of the store, Jorge Martinez, and the guy is a complete goon. He's like "uhh..i guess i could talk to Jose about this..." -- I tried to emphasize to this man my frustration at having wasted hours and hours dealing with the situation and he says "well there's nothing I can do about it". Bad attitude, Jorge, really bad attitude when you're the GM of any store. I guess Verizon doesn't give a rat's behind about their image or brand; if they did, they wouldn't have people like this representing them. Well, I am writing a letter to corporate naming both of the dimwits from this awful store who have no respect for their customers. read more

So I just left out of here after eating terrible mexican food at campos right next door. I left sprint after checking the price of their car chargers, 2 get a bite 2 eat & check verizon's prices. There wasn't a lot of people in here but all of the employees were busy. I look ed on wall found chargers, but none had prices. I walked around a bit saw nothing of interest, & caught none of the sales people's eye & no one said, "we'll be with u in a moment". So i waited 4 a sales rep 2 finish with a man & asked him could he tell me the prices right quick, he told me, but then i asked him, did they have the Samsung car chargers? He said no, & proceeded 2 tell me I would "have 2 go thru the manufacturer!" I said, no u don't, i just left Sprint & they have them, this muther fucker turns around and says again, you would have 2 go thru the manufacturer and i don't work for sprint! I had 2 leave! but I'm telling yallat Verizon, re-train your employees. I'm trying real hard not to be that person(Another YBB) but this kinda shit is why we yell, curse & go off in public, because of this sort of treatment! & I'm tired of walking away, imma be on the one! He could've said, as "As Far As I Know, You Have To Go Through The Manufacture" all that other shit about sprint, he could have left out. He needs a different kind of job. Customer Service Ain't for everybody. Thanks for listening read more

I didn't believe the two star rating, but I should have. The few times I came in to this store to get a plan changed or an old phone activated I had good experiences. This time... I should have known. The four people standing at the counter, including two managers, were more interested in the "girl" walking in behind me and I don't think I'm an ugly person. My sales person was negative and had nothing good to say about my choice of phone. I know I do not come off as an airhead or a non-tech person. Don't disparage my choices. Nowadays, people do research before they go in for a purchase. I should have walked out. I should have bought my new phone and plan online because THAT guy who priced everything out for me on the phone was the epitome of customer service and knowledge. I should have gone to Costco because they are always nice. When this guy wanted me to leave without waiting for my phone to be totally working, I was shocked. Then one of the managers came over to see if he activated my phone wrong. She was no better. They must NOT be making a commission on the phone I got. read more

I came here yesterday to question charges to my most recent bill with Kevin, a manager. I bought a Jetpak in July from Kei. Luckily, I had a work colleague with me who witnessed and heard the entire transaction. Basically, I bought a Jetpak as I needed internet service for only about 3 times per year when I go to NorCal and need to check my email (nothing fancy, no movies, no YouTube, etc). Kei told me she could set me up on a plan that would cost me $5 per month. My immediate comment (heard by and marveled upon by my colleague) was, "12 months times $5 is $60 per year; that's a no-brainer. It's a deal!". HOWEVER, when I received my most recent bill, it says $20 per month service for the Jetpak!! Unfortunately, Kei was off so Kevin told me to return today when he could speak to her for her version. I said that it would probably turn into a "she said, I said" situation since he reacted to my pricing statement the same way I had: increduous! (low pricing). I said, why do you think I jumped right on it?!?!?!?!?!?!? Today, I returned with my colleague who reiterated to Kevin the conversation that he had witnessed. Kevin had no interest in hearing it until Kei showed up for her shift (my colleague gets off work before Kei starts her shift). So, I returned for the 3rd time in 2 days at the start of her shift. By this time, Kei and Kevin said they "reviewed my bill". Kei also said she told me that she would "fix my bill so it would only be $5 more per month" than my current bill, hence the $60 yearly cost. No, Kei, nice try but there are two of us professional grownups who heard the conversation the way I stated it. Both Kevin and Kei said that because I had also since added 2 tablets and a new plan (my Samsung S4 phone died in early August when I was out of town and I got a new one in another city), my bill was "messed up" and it was MY FAULT for not calling Kei first. EXCUSE me, but when do I have to call you for permission to get a new phone or additional devices?!?!?!? Bottom line, both Kevin and Kei now displayed an attitude that I didn't appreciate. It was condescending and borderline hostile. I am going to contact Verizon Customer Care service as well as the Verizon director of government and external affairs to voice my concerns about both the presentation and what I believe to be VERY misleading and fraudulent statements. The Verizon Customer Care phone person I called before going back told me that the Verizon retail stores are COMMISSION based while Customer Care is into actually CARING for customer concerns. So, of course, Kevin or Kei would not want to help me with my bill since it would probably cut into their commission. I do NOT recommend this store to anyone for product or plan purchases unless you want to find out when your bill arrives that it is NOT what was told to you. I am also going to contact the Better Business Bureau. I have my principles and I will not go away quietly!!!! read more

One of the gals who worked here, I can't remember her name but she may have had braces or something, she was sooo nice and came in on her off hours to help me out. This was last fall, I still want to thank her for that. Customer service went above and beyond for me here. I had just moved to LA and broke my phone. Thank you Verizon Culver City and to that woman who helped me. read more

nosh was my representative. smart, young lady. very helpful, informative young lady. great personality. a plus for this Verizon because of Nosh. read more

Worst purchasing I have ever experienced. They need negative stars. Verizon is the worst phone company I have ever dealt with. I thought AT&T was bad but Verizon has managed to beat them. After my phone broke and having a negative experience with AT&T I was attempting to switch to Verizon. I arranged the purchase on the phone after getting frustrated with an attempt to arrange a Verizon online purchase. I received an email that said "Action Required for your order". This came from the "fraud prevention team". The email asked me to scan and send the front and back of my drivers license. I completed this and heard nothing. I called the "fraud prevention team" waited on hold for approximately 20 minutes. The "fraud prevention team member" was extremely curt, she said there is a glare on the picture we can't expect this. You have to send another picture. I sent another picture and again heard nothing. I called back, waited another 15 to 20 minutes. The next "fraud prevention team member" I spoke with was also extremely curt. She said "I can't take this. It's just a picture. (The picture of my license was very clear and I used their system to insert the picture.) I said this is my license and it is very clear. She said I can't accept it and told me she did not know what I could do. I asked if I could go to the store where I was supposed to pick up the phone and have them help me. She said they could try and help me. I went to the Culver City store where the salespeople tried to help. They asked me for additional forms of identification. I gave them my car registration and insurance. They faxed all of my documentation and called the "fraud prevention office" waited on hold for about a half an hour. (Which they said they have done before) This did not work the "fraud prevention team" would not accept it. They then scanned and emailed my documentation, called and waited on hold for an additional 20 to 30 minutes. At some point, the very curt "fraud prevention team member" wanted to speak with me. She was extremely unfriendly, she asked me my date of birth, address, and age. After I answered the questions in a very curt tone she said: "I'm sorry I can't approve this." I walked out stunned. To add to this incredible terrible experience I was told even though they had charged my card it was "pending" and would not go through because the sale was never finalized. Verizon charged my card and now I have to dispute it which is why I decided to give them a review. BTW I went to the Culver City T-Mobile where I had a great experience. The manager was great! Go there skip Verizon. read more

We recently visited this Verizon store to upgrade my Aunt's phone with Alex. AMAZING service! We were in and out in no time and he made sure our phone was protected and information was there. Would definitely recommend Alex to anyone looking to be taken care of read more

Went there last week to pick up an IPhone4S. Long story short, a girl named Gladys took great care of me and made what could've been a disastrous trip, into a smooth and worry-free one. If you go to this store, request Gladys.....even if you have to wait a while to get her...it'll be well worth it. read more

Eric was extremely helpful! He was very kind and patient helping me buy my galaxy note 3. He should get a raise!!

it takes a lot for people to write reviews for a company. however, i agree with the majority of people who have used this store, primarily for convenience. absolute dismal service. everyone working seems to be on their phone, either texting or surfing the web. when they find time for work, it seems apparent that they are doing the customers a service--a favor for doing their jobs. often times a snide statement, a righteous reply, all at the same time they are checking their phones or facebook pages for recent updates. wait times are long, service is horrendous. promised services are not performed. i am amazed that the corporate office has not taken notice of these reviews from sincere and more importantly paying customers. read more