My experience with this place was sketchy at best! I went to this Verizon store to try and get a…read morebetter deal than Xfinity and the first sketchy thing that I noticed was that Jeremy (the employee that was helping my wife and I) asked me to show him my billing information so I could receive the best possible price. The second sketchy thing was that Jeremy wanted to run a credit check on me which has never happened before when I opened a phone account or internet account. The third sketchy thing that happened was Jeremy asked me for a deposit which has never occurred before either and I had to ask them if this deposit was for the internet and phone service that I had applied for and Jeremy said yes and that it was nothing to worry about so I figured the deposit would be the first month of service which would have been $97.00 for both internet service and phone service so I gave him my credit card information and after Verizon took the deposit he said that my $125.00 deposit was accepted , so after the initial shock of hearing the amount of money that the deposit was, I asked why the deposit was more than the agreed price and Jeremy said that the deposit was not for the internet and phone service, the deposit was for installation of the cable. The cable and the equipment that they were going to charge me for is already installed in all 48 units of our condominium complex because the complex has a contract with Verizon . I have no idea how much they would have charged me after they did the work, only God knows but I immediately stopped the process of purchasing anything from Verizon and told Jeremy to return the deposit to my credit card account, which he said he did but when I checked to make sure that he did I found that he didn't and the charge went through and I had to have my credit card company force Verizon to return the money and to top it all off I called Jeremy to get some information on why and how the charges went through he asked if he could put me on hold for a second and then disconnected the call and would not answer the phone after that! I would suggest if you are going to shop with Verizon, be aware of Jeremy and the scams! PS If you're having trouble with or if you end up having trouble with Jeremy his personal phone number is (978)-486-0870

Went in again today, after already buying 3 phones for the family with Ryan and Mickey, saw Mickey…read moreagain for husbands phone. all 4 phones are set now. Have been going to this location for years, they are amazing. They go above and beyond to make sure you are happy, are all incredible knowledgeable and Management / Ownership is phenomenal as well. Thank you all

The staff here are extremely knowledgeable and helpful. I had an incident with my car while going…read moreto get a battery changed (not the fault of the employees at all) and they were willing to both provide tools and help me change out the connecting joint of my radiator hose in the parking lot, which was not exactly easy even with both of us working together. I was certainly blessed that it happened in their parking lot. I could not be more pleased or appreciative of the service experience I received while there. HIGHLY RECOMMEND

Consistently a great store for whenever you need what they specialize in. The employees always go…read moreout of their way to help you. For example, we went in with a camera battery that no longer worked or took a charge, and instead of selling us a $45 new one, they tried to get it running first, in order for it to take a charge and become usable again. Just a fantastic business.

If I can give this place a negative star I will. Be careful not letting them running your credit…read more They opened 3 lines without my consent. I'm stuck with a bill of 3 lines I'm not aware of. I've been going back and forth for a whole month. I will never step foot in this location ever again. They pulled an illegal and fraud just for commissions and number. I hope they get their karma!! Watch out and be careful!!! It's better to go online and open your own line

T Mobile in Stoneham is awesome, these guys are a great team! I have been going to this store for…read morearound 15 years. Probably more now that I think about it. Great employees from the manager to the staff ! Very knowledgeable and helpful. A few of the guys have been there at least 10 years. John has become a friend over the years always very helpful when I have these odd issues with my phone. I can't say enough about this location and the guys there! If I could give more then 5 stars I would!

Can't say enough about this crew. Nick was amazing, knowledgeable and was able to talk me out ff of…read morethe cliff I was in. I was able to see him and Kali work with each other and other customers and they are amazing. My phone was shattered and I didn't think I was going to be able to retrieve any of my info or pictures or 30 years of contacts. Can't thank them enough!!

5 minutes ago New…read moreGarbage service, save yourself the trouble of coming here because they will rip you off. I brought my son's phone to get his screen fixed after I got the phone and got home the fingerprint stopped working and the very next day a line appeared in the screen. we took the phone back only to be told that the manager wasn't in so we needed to waste another trip and come back the next day. Long story short he blamed my son for the screen problem and didn't even bother to fix the fingerprint issue. I took the phone to a fix it store and was confirmed that it was a defective screen and got the fingerprint working which I had to spend another 200+ DONT WASTE YOR TIPE WITH THESE INCOMPETENT PEOPLE

Although the in store experience was OK. I Did not like the fact that while my phone was…read moretransferring all of my data from Old phone to New phone, the agent had his own phone out partially under his desk, having me wondering what he was doing? The amount of follow up I have had to do straightening out my bill, getting my accounts (Wireless and FIOs) linked is totally unacceptable and extremely frustrating!

I visited the TCC store in April hoping to get a new phone and number. My initial experience was…read moregood. The rep said I was getting the Welcome Plan which I wanted and priced it out. Everything seemed reasonable and I walked out thinking how easy it was. Until I got my first bill. She put me on the wrong more expensive plan and added protection when I specifically said I didn't want it. When I called she said she would look in to it and call me back which she never did. I went back in person and Nam helped me out updated my plan to the correct one and said a contact of his would reach out. Guess what, I didn't get a call back. So, I had to go directly to Verizon to get everything all straightened out. I would not recommend this store. You're better off going direct to Verizon. You'll get better service and someone who at least responds. I didn't know these stores were independent of Verizon. Lesson learned.

My boyfriend and went in this last Friday night, Jeffrey (? I think was his name) provided customer…read moreservice that was above and beyond! So helpful and friendly. Thank you!

So I've came here for a couple of years and it's execellent.the staff is nice and quick to help.but…read moreone problem is the prices.dont get me wrong most are good.but an example is the legend of Zelda majoras mask 3D came out 2 years ago for $40 and it's still $40 dollars.the pre owned items are in very good condition most of the time.there also a bit cheaper the pre owned items.

Having been a client of Visiting Geeks for more than 10 years, we are clearly fans of the business…read more Management/ownership has changed during our tenure, but quality of service has not. The company offers home/office service visits, but we frequently drop off our towers/laptops for maintenance. Turnaround is very speedy. Visiting Geeks delivers sage advice on upgrades (when needed) and does solid repair/maintenance what's more, they can do the research/shopping for you and will tailor a system appropriate for your personal needs/use. Visiting Geeks is happy to recycle (for you) older/disabled systems so you don't have to wait/take to your town's 'computer/monitor' recycling day, and even refurbishes newer systems for resale (perfect and less expensive solution for school aged kids or the casual computer user not requiring the latest and greatest in technology). Travel to Merrimac, MA (should you live a distance away like we do) should be figured into overall repair costs, but we are very satisfied with the service, advice and support we get from Visiting Geeks. When/if something goes wrong (which frequently happens with computers/technology), Visiting Geeks fix it to the best of their ability. They offer sage advice on solutions, upgrades, software, etc. We're happy with the service the company has delivered and would absolutely recommend them.

My favorite place to take a computer when it turns out the computer is smarter then myself. They…read morewere able to fix whatever I did to make it run really slow and all at a reasonable price and time frame. They give a break down of what they did. They staff was helpful and nice to work with and don't make you feel dumb for breaking a new laptop pro computer