Terrible customer service not worth taking the type to type about. If Verizon wants to know why the corporation's customer service staff at this location is so incompetent then they can message me directly. Stay away from this place. read more

I feel compelled to give a shout out YELP to Joemar, an employee at Verizon on Sports Arena Blvd. My husband and I recently bought a new car only to find out my cell phone was incompatible with the new vehicle... Bummer.... Joemar proved to be not only a "techi wizard" but a very kind and conscientous person. We found him to be respectful, concerned, thorough and competent... a rare find in today's world of whatever.... Here's hoping his employer recognizes what he has in this employee and for all of you out there reading this and have phone issues, just ask for Joemar Nancy and William Donnell read more

Terrible for service and customer service. Getting a person on the phone is nearly impossible. The variety of services for what you pay is stupid crazy. Virgin Mobile is the only way to go. read more

Dolce helped me open a business account with 5 devices and saved me a lot of money! She was great and customer service from everyone was top notch!! Thanks again Dolce read more

I would give 0 stars for tonight's greeter. I come in every month to get a page printed for my expense report. Even when everyone is busy, the greeter themselves has had the capacity to print this for me, whether they use one of the computers in the back or have one available up front. I came back twice tonight. Both times she said 45min to an hour wait. To have a 1 minute transaction. Since all reps are busy. Wtf- This girl is ridiculous. read more

You go here, you give them lots of money and they give you a new phone. It's a pretty simple process, and it's a bit of a cattle call atmosphere with the tablets and the wait times posted on the fancy TVs. Make sure you have them check whether or not your company offers any discounts, it could save you a few bucks on your bill. read more

After some annoyances with TMobile, my husband and I are switching to Verizon at the end of this month (yay!) When we came to the store today, we were helped immediately, and Tim (the sales associate) was VERY friendly & helpful. He did not try to up-sell us on anything or sell us on anything we didn't need, and was realistic with the pricing, etc. I really appreciated his candidness and honesty, especially after TMobile tried to tell us a lie to get us to stay with them. Not cool! Anyway, we'll be back in a few weeks once my new iPhone is in my hands (woohoo!) to get the phones activated & the service up off the ground... But so far I'm super impressed! Thanks, Tim, and Verizon! read more

They blatantly lie about what your monthly payment will be! Boy did I get suckered into renewing my contract from this location.. Now instead of a lower bill, it's up almost 20.00 a month and now I'm stuck again for 2 years!! Don't trust anything the staff in this store tell you - keep all paperwork of their monthly estimates they quote you!! read more

Don't trust them. They talked my daughter into opening a new line instead of upgrading an existing line. Adriane the manager would rather see me switch to Sprint. Take some customer services classes manager read more

Very friendly and helpful people who work there. The person who checked us in let us know what number we were to be served. Not too crowded on a Sunday. read more

We went in to upgrade our plan and get new phones. We knew exactly what we wanted and what it should cost. It should have been simple. Instead we waited for 45 mins. After starting the process we were rudely told that they were closing and we'd have to come back another day. Never going back to this store! Horrible customer service! read more

Went there to get an account and it was really easy. They honestly didn't try to sell anything, almost as if they know how good their service is. I have had Sprint for 10+ years and I've kept them because of the cheap plan and unlimited data but the service has gotten awful over the past few years. I'd gladly pay a little bit more and know my phone will work!! They offer discount ts depending on where you work also. Thanks for the help Kristen! read more

Came to the store after that I was speaking with the customer service with a problem of overheating galaxy s6 edge plus. The customer service told me to go to the store and get my phone swiped because of the dangerous situation. At the store the manager told me I will not do any swipe for you you can call customer service. I'm a customer of Verizon 10 years and never got a respond like that from a manager of the store. I pay insurance and now Verizon and the insurance company don't want to do anything about my issue because no one of them has my phone in stock . Thank you Verizon for your customers service but think you will loose me soon . Don't get insurance from that company because then you need to deal with them and Verizon customers service will not help you at all. read more

All the staff are helpful, have a solution, and go above and beyond. Andre and Edna specifically. I only use this location. And Verizon is still the best mobile communication platform in the market hands down. read more

HUGE THANK YOU TO BRAD!!! We walked in about 5 minutes before closing with some questions and concerns regarding our bill & plan. Brad was able to help us out and get us on a better plan that will ultimately save us money. Thank you so much for being so friendly and helpful, especially since I was preparing to have to come in and battle. Brad is truly an asset to the team!!! read more

TERRIBLE EXPERIENCE!!! I have been a Verizon customer for over 10 years & have FOUR lines on my family plan. I'm currently in the beginning phase of upgrading all the phones on my plan and have been researching prices online. I went to this location today looking for in-store only deals and also help with my recently water damaged phone. I brought a few of my old phones (again four lines on my account), hoping to have one activated to keep me going while I continue to research best prices on my 4 upgrades. I told associate Mackenzie I was interested in any great deals she had and would consider replacing my damaged phone today if she could beat my best online price. She explained the options for her best price...which was the same cost as my online price but for an older phone with half the memory capacity. I said no thanks & could she please at least remove & check my SIM card from the damaged phone to see if it could be put in one of my other phones. She responded with, "You can do that yourself with a paper clip or earring if you don't have the tool." To which I replied, "don't you have that tool in your pocket right now? Can you please do it?" She then looked over the extra phones I had with me & said they were all too old to be activated and would no longer work on their network. Extremely frustrated, I left the store with no solution to my immediate problem & a very negative feeling about the entire experience. Upon returning home & relaying the story to my husband he made his attempt at removing the SIM card himself and putting it back into one of the older phones. Low and behold the "too old for our network" iPhone 5C fired right up and was immediately able to make calls. I understand Mackenzie's disappointment at realizing she wouldn't make a sale on me today, BUT, now she, nor anyone else at this location, will ever make a sale from me or my family. She could have potentially made several sales off of me if she had given me just an ounce of decent customer service. I have always had good experiences with Verizon & am SERIOUSLY disappointed in what happened today! read more

I cant even review this place it was so....bad! They do not even deserve 1 star. I was talked into a so called promotion on a phone which I was told all these items came with the promotion. When I got my bill over $200 bill they had charged me for each item. I turned it all back in to them on the supposed last day. I spoke to 2 Mgrs there NO CUSTOMER SERVICE ! whatsoever they tried to charge me for a HUM device that I never used it was put in my car and fell out the next day (never activated ) they are trying to charge me a $50 restocking fee. I gave them an I phone 6 as a trade in and they still have not given me a credit for it. They are the most Unprofessional and despicable company I have ever done business with. As soon as I can I hope to switch I will NEVER use Verizon again. read more

Second time there for phone issues. No help! Bunch of kids work there. Not helpful. Tried to tell the guy that there were notes on my account that would waive the $35 return fee. He would not help me at all, said there was nothing he could do. I had to pay the fee just to get out of there. read more

Every time I have come to this store the employees are extremely knowledgable and helpful. It's important to me to feel like I'm not being "put together" as a customer and I get super frustrated when a sales associate only cares about making money and not what's in my best interest. Miguel helped my boyfriend and I out yesterday answering every question and finding the best option for a family plan and got me out of my contract with evil AT&T and on to a plan with Verizon with the most bang for our buck! He was sooo patient and very educated. Thank you so much Miguel!!! We are very happy with our new devices and plan! read more

No wonder this store gets such bad ratings. Fast talking sales people (I sure commission based) try to mislead and confuse. Went to check out the two for 1 iPhone special. Not what it seemed. Wasted my time. Ended up buying at the Apple store. Quick and easy transaction there. I'd highly suggest going anywhere but the Verizon store. read more

I have been with Verizon for a long time and have always been pleased with the service at the location at Lincoln and Washington in LA. My recent experiences at the store on Sports Arena Drive in San Diego have been the best yet! John...you are the bomb and my thanks to you for your superb customer service. read more

Holy shit i have never had better costumer service. The sales associate who was helping us cleared up so many miscommunications between Verizon's call line and the "Authorized Dealer" we had originally went through to get my finance's phone. read more

Normally when venturing into any wireless purveyor I'm prepared for the worst, screaming customers, unintelligent propaganda spouting salesmen, and long waits, but not here folks. Amanda and I went to Verizon to transfer over her line to my account and get her a new phone, within ten minutes we were well helped by the staff, had gone over plans best for our situation and were picking out the case for her new phone. If the biggest headache I have during my Verizon is deciding between bright pink and animal print cases for the phone, it's been a very successful trip. read more

If I could rate the store 20 stars, I would! Good product brings customers in, above and beyond customer service is what makes people stick around. Special shout out to Ben and Jesus for making me and my wife feel like we were appreciated. Verizon is really starting to turn a new leaf, and I cannot see myself ever switching to another carrier (or store) again! read more

Mary Mary Mary thank you for taking such great care of us. Thank you for negotiating to keep our business. So many choices out there. You made us stay. Mom n son read more

I wouldn't go into this Verizon if it was the last Verizon left in the world ! I just got off the phone with a collection agency telling me that I had an outstanding balance on an account I closed 5 months ago! My trusty Verizon employee apparently decided to throw a jet pack on to my account AND add a line all without my knowledge. This line has been racking up charges the past 5 months even though I closed it back in April. I've been on the phone with Verizon for too many hours to count to try and get this taken care of, but I got hosed so bad it's not even funny. I guess these guys get commission off of opening lines so I'm telling you to beware ! I understand it can be frustrating at times at any Verizon, but I've never been scammed like this. I am so disappointed. I seriously will never go to this location again. read more

We have recently had a few phone issues. When my daughter and I went into the store Lauren was assigned to help us. I was shocked at how many times her statements were direct insults at our lack of knowledge of how the Verizon plans work. We have 7 phones on our family plan and spend over $4,000/year. She had zero customer service presence and was anxious to show us how much she knew about Verizon and Apple, and how little we knew. We ended up leaving to come back another time. We were able to come back and get another rep who had various solutions and a great attitude. Ironically, everything Lauren had told us we couldn't do, we ended up doing in some form or fashion. Then we had another phone with a problem (this one got wet) and we went in and were helped by Brittany and Tim. Brittany took the time to evaluate a bunch of options and helped us understand the best solution given the status of phone that had completed contracts, etc. It wasn't free, but we were happy to be given a variety of options with the choice of what makes the most sense for us (the phone got wet afterall) It was such a contrast of service. If this were the Olympics, Brittany would be standing on the podium receiving the Gold Medal for Customer Service while Lauren would be hopefully in a trailer transmitting the satellite signal (very far away from any public). read more

I want to thank Michael from the bottom of my heart for helping me out today he walked me through my bill and help me figure out what was going on he was so kind and so sweet and so patient what a wonderful young man thank you again Michael..he was so professional and so helpful read more

Horrible customer service!!! It is very irritating when you go into an establishment and seek help and they don't even know how to help you, they have to call the same operator you call in order to help. I could have just called myself! read more

Yesterday after searching the web for places to help me "fix" whatever was wrong with my new Iphone 4S after having it for only 3 months....I decided to go to the Verizon store on Sports Arena. I use my phone for both personal and business. I had to have my phone! I was in a panic that I would have to be without my phone for any length of time! I walked in, gave my name and was helped by Dulce in under a minute. I explained to her what was happening...the phone was accepting calls but that was it, no text messages, no updates to email etc. I handed her the phone...she "rebooted" it by holding the top power button and the other button (I call it the home button where you hit to talk to Suri etc)...and within a minute my phone was fully functioning and good to go. I was elated! I needed to get a new screen protector, Dulce put it on for me perfectly (no bubbles) and showed me how the "pros" do it for next time. I had been to this location before with my old Droid phone numerous times and each and everytime I've been there...I get exceptional customer service. Thank you Dulce!! read more

I've been to this store several times and all of the employees that I've spoken to are waaay tooo cool. Their sole purpose in life is to upsell you and if you ask any questions about 1) discount on monthly access or 2) how things work they either answer in 3 words or less or they make you feel really stupid for ever asking a question. They give off an air of sheer boredom if you want to spend more than 30 seconds playing with the phones. I'm not sure if all the stores are like this but avoid this place, unless you want to feel really stupid . I like the Apple Store much better. They don't make you feel like you're an idiot. read more

I came in to switch from sprint to verizon. I took my 2 lines from sprint, and ported them over to Verizon. Mary was extremely helpful, really nice, really quick and made sure I was getting the service I would need. She made our experience really smooth, and I couldn't of given better service myself. read more

Under staffed, not even lunch time and 7 people deep. 5 staffs, the guy at door for appointments could help customer instead of playing with tablet. Only 2 customer agents were helping customers read more

So here is an update from when my 86 year old father was charged $99 ++ for a flip phone with no internet access. After I drove to the store ( see the previous review), returned the phone, and cancelled his account in October he has continued to receive a bill. I didn't realize he was paying it until today! I called the store and they will not open an account over the phone to check, even though this was the store I cancelled it at and cleared the account. They said my father would have to come in to the store. There is no store close enough for him to get to with his wheelchair. I called the 800 number with no luck, disconnected 3 times, endured 45 cumulative minutes of bad hold music, finally got through. Whew. Finally, an employee answered, was competent and removed the final charge of $.47. Yeah, forty seven cents. And it took me seven phone calls and an entire hour of my life to fix. Thank you Verizon for showing once again that you are a profit driven, heartless company that preys on the elderly. WATCH YOUR PARENTS WITH THIS COMPANY!!!! read more

Last night I stopped by this store because I was having some issues with incoming & outgoing calls. I was immediately greeted by Ashley who helped me. She checked a few things, reset something, checked it all to make sure it worked & sent he happily on my way. She is an expert at customer service!!! Very personable, caring yet efficient -- all with a smile!!! It's a beautiful store but it's employees like Ashley & Ben too that make that store shine 5 stars in my book!!!! Great place to do business! I love Verizon! read more

I purchased a hot spot jetpack with unlimited data about a month ago. I've been receiving text messages saying I'm over my data limit. I went to the Verizon store on sports arena blvd in San Diego where I purchased it. After waiting in line behind several people, I was finally at the front of the line. I told Jorge (Hoorhay) the Verizon employee my situation. He responded with "right now during the pandemic we are only allowing certain people and situations inside to discuss their issues, so call 611 to speak with a customer representative ". I told him I purchased the jet pack at this store and I'd like to speak with a representative in person. He said that is not allowed. I then asked what particular issues and situations are allowed in the store. He did not have an answer. I asked him that same question several times. He still had no answer. The deeper issue is that I was the only black person in the line, in front of me and behind me. I asked to speak to a manager, and he said I am the manager... I asked to speak to a different manager- his reply--- wait for it... NO, was his answer. I don't ever use the "race card". But in this situation it definitely applies. I had some choice words for him after that. I then went to my car which was parked right in front. I watched for another 10 minutes, and every single person that was behind me, at least 10 people, were let into the store..all white people... Shame on you Jorge and Verizon for hiring people like this. I am on my way to AT&T to change all of my services over to them. read more

The staff at this Verizon Store are particularly awesome and helpful. It is a fairly busy store, but working with such excellent staff is worth the wait. It is awesome to have associates who can answer questions on the fly, and sincerely help you find what you were looking for. Nicole at this location is probably the best customer service/sales associate I have met in a long time. Go see them, you won't be dissappointed. read more

The guy who helped my mom and I was Cesar I think. Props to him! He helped me trade in my iPhone 4 for a 6 quickly and he was able to answer my moms repetitive questions nicely! Bravo! read more

I walked into the Verizon to make some minor changes to my next bill and they basically told me to wait till the next day and do it over the phone and they were no help at all. Then, I asked if I could pay my bill and they pointed at a self checkout type machine making me do it myself. They just all seemed super lazy and NO help at all. And I'm trapped in my Verizon contract which is the worst. I officially hate Verizon read more

Matt was very helpful and knowledgeable. He told me about all the products offered me water and walked me thru the set up of all my new products. Great experience. Will definitely recommend this store to all my friends and family :) read more