Verizon, your employee at the sports arena location ( I believe his name was egor, or Egan , Ivan ) any ways he was a little guy that had me wait for about 25 minutes. I told him I wanted the iPhone 13 , he proceeded to get me what I believed to be the phone that I requested ( iPhone 13) he then also got me the screen protector as well as an otter box . The problem with this scenario is that what he gave me was not a IPhone 13 but a lessor model, I believe it was a se model , and I was charged $650. I thought that the phone was about $1099 to about $1399 . I left the store and called my family , I was told by my family to (1) take the phone back to the store because first of all it was not an iPhone 13 , (2) tell them I what the iPhone 13 (3) where is the $400-$800 discount off of the iPhone 13 that is advertised. After being told by the Verizon store employee they did not have the iPhone 13 that I had originally told them I wanted , I then told them to please return my money . They then told me that because I took the phone and now wanted to return it that there would be a charge , even though I told them that I had asked for the iphone 13 . I had to return the phone and they did refund me but kept $50. they said because I took the phone out of the store. I again called my family and they recommended call Verizon and speak to the person on the phone . I believe to save yourself all the misrepresentation and the hassle of being scammed by this person at the Verizon store, and if you are willing to stay with Verizon as I have for about 20 years, just deal with the operator, and wait for your phone to be delivered via fedex , ups, or mail. Verizon that store on sports arena Blvd is a bad mark for your company. ~ read more

Ordered a phone online Verizon and was very specific that I would require help transferring all of my business apps over. Was told this would not be an issue and that I could bring it to my local Verizon store when it arrived. Upon receiving my phone I called the store to set up an appointment to receive assistance, at this time I was told there would be a 25 dollar fee , ok not super happy about that but what can I do ? I head to the store and upon waiting outside due to covid I am greeted by a rude lady who said they do not help with set up and the guy I spoke with did not know what he was taking about. Really disappointed with the lack of customer service and rude attitude and mixed messages. When you stay with the same carrier your whole life of a cell phone and spend money to upgrade your phone the least you should get is respect and help. I would of paid 25 dollars for that. Avoid this store should you need anything. read more

Ugraded my phone on this store, and tried to change my plan to Beyond Unlimited and Above Unlimited for a good price and nothing happened. I called customer service for international plan 10x already that is not working, they were not able to fix it. Tried to change my plan 5x with supervisor and was promised for the amount and said it will be activated right away and STILL did not change my plan. I have been dealing with the same issue with international plan and PLAN change for over a month and they were not able to help me at all. Just useless custumer service that is only making you believe that they fix the issue but the reality is they have not. If i can 1/2 star i would. I would be switching for sure in a month. read more

This store is extremely slow. I was told I had a 30 minute wait with 2 people in front of me, but I waited over an hour. When I finally got in front of someone, they told me they couldn't help me unless I was added as a manager to my family's plan, which had to be done by a current manger. I'm not sure why I wasn't told that when I walked in the store. Huge waste of time. read more

Love this Verizon store! Always clean and well stocked. I lost my phone and I came in here to get another one. Mark was the guy who helped me! Hands down the most genuine guy at this Verizon store. He has an incredible energy! Mark made me feel welcomed and valued. He even went in the extra mile to help me find a case that they didn't have on the wall. He pulled it on a magical room called storage! Thanks Mark! I left the store feeling like a won a million bucks!!! read more

Verizon - Mobile Phones Near Me - San Diego, California

Marshal helped us today, he was very nice help us fix our problem with ease. Even though we had a bunch of questions he had answers for all them. Held a nice conversation the whole time! read more

Vincent at this store helped my husband and myself with huge phone issues. Will not go anywhere else ever! Thanks vincent

DAVID is amazing! I went in with phone issues on my refurbished phone. I was extremely frustrated and David was helping me at the store. He was so patient and understanding of my needs and tried to help me out and gave me numerous suggestions on how to resolve my phone issue with the store and insurance. I even threatened to leave Verizon after being a customer for over 13years. He went above and beyond my expectations. I am so happy that I took the time and his suggestions and he worked with the insurance to get me a new phone (after months of issues with my refurbished phone) If you are coming to this location, I highly recommend David. He is not trying to sell you on any new phones or upgrades; he is simply there to assist you on your needs and that is the kind of service I was hoping for! read more

Terrible terrible terrible. While it is not the salesperson's fault, I am not reviewing them, I am reviewing the company, overall customer service expectations, and location. Verizon sent me my new iphone7 in the mail. I tried to activate it and it did not work. But Verizon had conveniently shut off service to my old phone. Here I am, phoneless at the time they were closed. The next day I went into the store. They refused to help me transfer data and set up my new phone with new data.. none of my photos or apps or anything! When they said it was finished I checked to see if I had service-- guess what-- NO. good thing I checked. The sales guy went in the back and came back said it was working. ha-- no. kind of. still none of my data on the phone. again, they refused to help me. the worst part of this whole thing is I'm spending hours at home troubleshooting when I just spent $$$$$ on a new phone and they should have helped me in the store. the even worst part was a different salesguy in the store was transferring another customer's data with no problem while my salesguy REFUSED to help me. The even worst thing was I did not receive ANY instructions in the mail on how to set up new iPhone. I am not the only one with this issue. My sister is so angry she can't even use her new phone. So, shouldn't I be getting paid to troubleshoot my phone for Verizon, especially since the employees are paid not too? hmm.. read more

I had an excellent experience replacing my defective Google Pixel 3 here with Anthony. He was very professional and friendly and quickly set me up with a free replacement after my Pixel 3 had issues with not being able to charge. The entire process took 15 minutes and I was able to receive a replacement device the next day in the mail. The staff seemed much friendlier than other Verizon stores I've been to despite the negative reviews for this store. read more

Second visit and second time terrible service, simple issues ignored, appointments screwed up and left waiting as the staff forgot about me when the store isn't even busy. read more

About three weeks ago I went to the Verizon store to get a new screen protector for my IPhone. Once I got the screen protector one of the employees suggested that I change my data plan a little so I can save $20.00 a month. I asked him for more detail and he gave me little to no detail but I thought "Hey! Saving $20.00! Sweet! Might as well!" I went along with what he said and walked out of the store happily. Next thing I know, I go online with my father to check our data plan. Not only is my unlimited gone for my internet but I only have 4g's. I must say, I need unlimited for all the internet apps that I use. The employee of this Verizon store never stated he was getting rid of my unlimited internet data. Okay. No big deal. We call them on the phone to change it back to what it was. Even if we have to be our $20.00 fee again. The man on the phone says "We can't change your data back to unlimited." Why not? The employee in the store never said we couldn't change it back and you would think that since you're paying for so much money to this overpriced company already they would allow that. There is absolutely no point in allowing us to not let us get our unlimited. Ending my review, I must say this was the worst Verizon store that I have ever attended. The employees are very rude and pushy and most of the time don't seem to understand what they are talking about. Therefore, I am switching to AT&T ASAP. Great job on losing 2 valuable costumers Verizon! Been with Verizon since Airtouch by the way. Always having problems with their phones anyways. read more

Worst service ever. Told 20 minutes to an hour wait. Waited 2 and a half hours with multiple promises of 20 more minutes. Finally get text we are next after we decide to leave. On top of that they had our reservation under the wrong name to our phone # which means they messed up the queue. We came back waited another 20 minutes and they said it would still be longer again so we left and achieved nothing. Very frustrating and unprofessional of them. If you can't properly calculate a wait time don't! read more

You better keep an eye on your micro SD cards when visiting this place. My girlfriend just took a phone there with a 16 GB micro SD card to get a SIM card replaced, and the next morning when she checked the phone it was gone. I used this phone for over nine months before giving it to her, and the card never fell out. They stole it from the phone! We called Verizon, and the told us that we have to go talk to the manager of this store in order to make a claim. She does not even want to go there, she is so angry, and they refuse to simply send us a replacement card. You should also watch out because the reps at this store have tried to change our data plan without having to be told forcefully, "No!" read more

I never pay my Verizon bill at the store, but I was in the area the other day 9/29/14 and I remembered that I had an upgrade coming up soon so I thought, why not? The machine that takes your cash was down, so I had to pay someone in person.....no big deal, and she informed me that in fact I was due for an upgrade. Yessss!! Israel helped me, and he was great. He made things very easy on me...I already had an idea of what I wanted, but what I didn't know was that Verizon had this crazy promotion going on till the end of the month (only 2 more days). The deal was that they were giving out mini-tablets (LG's version of the mini-iPad) to everyone who upgraded! I don't know if you had to upgrade to an iPhone or not, but I ended up going with the 5s. I was floored when Israel told me they were doing this, and of course I asked him what's the catch? But, there wasn't one! So I ended up walking out of there with both my new iPhone and my mini tablet for next to nothing!!! The customer service I received was just a reminder of why I have been with Verizon for 15 years! They are simply the best.....thanks again Israel!!! read more

A few days ago, I went to this Verizon location in order to exchange a phone. Donnis Jolly helped me and she was exceptionally nice. However, she said she transferred my contacts from my old phone to my new phone and she didn't. I lost all of my contacts. Over the past week, I called her and left two or three, nice, general phone messages (not mentioning anything about my contacts). She finally called me back yesterday. When she did, after speaking to her for about 1 minute, she asked me if I could come into the store with my questions and issues and I said I couldn't. During our conversation, she seemed to be in a rush to get off the phone, even though I was being normal. We never discussed my lost contacts at all because I figured there was nothing she could do about it now. She was supposed to delete them off the old phone and although I didn't examine the phone after she did it, I figured she probably did. I didn't ask very much from this Verizon location or from Donnis. They charged me $35 to change the phone and I didn't even realize I had to pay this fee. Plus, they said I was only allowed to change my phone one time in my 2 year contract. I also didn't know this. If you use Verizon and if you use this location, ask lots and lots of questions. Do your research before you come in. Back up your contacts before you go there because there is an excellent chance they will lose them and/or be unable to transfer them to your new phone; even if they say they can and will. My only other problem with this Verizon is with the man at the front door with the headset. I asked him a few questions about a phone about 5 feet away from him. He seemed very rushed even though there was hardly anyone in the store. He didn't really help me and he said someone else would. It was a simple and quick question, too. However, he said he had to stand in front of the door by the podium (and do nothing), so he did. It was pretty clear he didn't know much about the phones, but in my opinion, he should have and he should have been polite and been able to answer some simple questions. read more

Went in to get some new phones and Vincent helped us out. He was extremely helpful and very kind. He went above and beyond in all aspects of the sale. A few days later we came back with questions on the phone and he was more than happy to help out with anything we needed. read more

Verizon's customer service is a joke. Not only do they falsify "guarantees", you have to spend hours on the phone before you can speak to a supervisor! I would never recommend Verizon to anyone. read more

I wish yelp would finally let us use 0 stars. Not only did the person try to just get me out of the store fast enough they did nothing to try and help me fix my phone. He didn't even let me see a tech support person before assuming that the issue was my fault. Which after speaking with google it is actually the phones manufacturing issue. Not only did he not try to help but pushed paying off my full bill (which was not passed due) before even helping me further. I will never come to this store again. read more

I was instructed by Verizon Call Center to go to the local store to exchange a Note 7 for the Samsung recall. It clearly felt like the people at the store did not want to be bothered with exchanging the phone. They didn't refuse, but they made me feel uncomfortable and I eventually left without getting anything done. It all started when I came in that morning just after they opened. Of course, they told me I would need an appointment, and despite being there the hour it opened, the only opening was a 7pm that evening. The evening shift was even less helpful. The store did not match the same exchange options that I was emailed by Verizon and Samsung, and they kept insisting that they would have replacement phones in 2 days. When I told them that the email and online information said something completely different, my information was disregarded. They told me "you can't trust what you read online"... It turns out that the replacement phone wouldn't be available for another week and a half. Unfortunately, I needed to travel with the Note 7, and I had to deal with every airline telling me to turn it off and not use it for the flight. I would have preferred the temporary exchange as offered to me in the multiple emails. Unfortunately, they did not take the time to clarify the information or correct the issue. I have had other frustrating experiences at this time. I just prefer now to do everything by calling Verizon directly, or using a different retail store. read more

Aside from being understaffed with horrendous customer service, Verizon is without question the most unethical phone service provider and they overcharge customers whenever given the opportunity, hoping the customer doesn't notice. It's shocking to me that they are allowed to operate this way. read more

Brought my friend here to spend hundreds on an overpriced phone. I asked where the restroom was. Was denied. About par for the course for a phone store I suppose. read more

The sales rep was really knowledgable and nice. We'll go back! For wireless, VERIZON is so much better than any other carrier! I don't know about you but I like a little red with my map!! P.s. AT&T sucks balls! read more

I have Verizon and will always have it, till one of the competitors has better coverage not likely. This store has great Sevice and friendly staff so why 1 star? Verizon corporate is THE WORST!!! Hate this big business that locks you into contract and enforces it. But they don't do there part in keep there side of the contract. They are the worst!! read more

First time to this location, and I couldn't be happier with the service. I went around 5:30p on a weekday, was greeted immediately, and I waited less than 5 mins to meet with a salesperson. Anthony was awesome. Helpful, kind, and never sales-y. Will definitely be back in the future. read more

So I had a misunderstanding about my bill and I end up going to the Verizon store. I was frustrated and impatient because I had things to do. I was helped by Kathleen who tolerated my impatience and took the time to explain everything to me. Also I would like to make a point that I am not an easy person to tolerate when I am frustrated and that is why I took the time to write this review. Thanks Kathleen read more

I want to thank MacKenzie and Jorge for solving a problem I had with an incorrect shipping address. The address was correct when I placed the order with MacKenzie, but somehow got botched in cyberspace. That may not sound like a real problem, but that incorrect address resulted in holding up the shipping of my new phone to replace the one that was on borrowed time. Like most people today, my SmartPhone is my lifeline. MacKenzie and Jorge worked together and came up with the solution that would get a replacement in my hands the fastest. And they said if there was any fallout from the original order suddenly showing up, they assured me they would be all over it to sort it out. Thank you both for keeping me connected! read more

Today my boyfriend and I went to this Verizon store to try to get him a new phone. His current one stopped holding a charge and the upgrade isn't for quite some time. We went in to see what his options were and we were met with terrible customer service. Jesus, the person who greeted us at the door was less than friendly or helpful. Some phone companies offer refurbished phones and after my boyfriend simply inquired about that idea Jesus wrote us off completely. He told us they only sell new phones, the cheapest option being $300 and that our best bet would be to go to the swap meet. Now, maybe it's just me but I thought that if you worked somewhere the main purpose of your job is to sell products? He didn't even bother to try to understand what was wrong with his current phone. At this point, we will be looking to switch companies. Total disappointment. read more

FYI... If you have a problem (tech problem) with your phones - DON'T go to the stores... Go to the website - and enlist the help of the tech guys directly from Verizon. I ended up buying a Samsung Galaxy 6 EDGE. After a few days I went to the original store for some help - no luck. Sop I went to the Mission Valley store right after that. They don't know a damn thing either - and because I drove the extra time to get THERE for the same results - I ended up rippin' the guy I talked to apart while a few people turned around to watch me extend my hateful wrath (this is the short version): "So all you people know is enough to sell the phones but you don't actually know anything about the phones you sell? Is that it?" His response: "No - we know a lot about the phones..." I cut him off and ripped back with: "Then why can't you fix this shit?" His response was to call tech support because they know the phone tech stuff and basically he conceded that they don't really know anything... I think he was about to cry. I walked out there spewing some slanderous non-kid friendly hate filled words of disdain for the worthless nature of the sales people that work there... Customer Service (800) 922-0204 or dial *611 from your mobile phone View the *611 On-Screen App for Android Video 7 AM - 11 PM, Mon - Fri 8 AM - 9 PM, Sat - Sun read more

We needed to switch cell service providers as we are moving to an area not covered by our current company. The staff at this location was very friendly. The greeter (who was also the manager) took our name and also checked in with us periodically to let us know we would be served soon. We had to wait a total of 15 minutes to actually get to service, but that was plenty of time to shop the phones and compare features. Not an issue for me. We were helped by Matt and he was very patient and knowledgeable. He explained the various plans and phone options and was great at walking me through all the details. He even helped me find a free phone (with contract) that would be available to me due to a work discount program. Overall, from start to finish, we were very happy with our service. I would not hesitate to recommend this location if you need Verizon service. Now, I am keeping my fingers crossed that future customer service will be as pleasant. read more

I have to say, this was a great experience. They were very welcoming as soon as we got in, and seemed to have a lot of devices up for display (we knew what we wanted though). Edna got us set up with a new plan and I'm pretty happy. Looking forward to those rebates lol. Worst part about the whole experience was being on hold with Sprint to get my account number, but everyone in the Verizon store was patient and pleasant while that went down. read more

Went in with my husband to ask about extra phone charges on our account and were greeted by Michael, Customer Solutions. He was extremely condescending and showed zero compassion for our situation. I work in customer service myself and was totally taken aback by his unprofessional response to us. We asked him several questions and he just handed us a card to call their Loyalty Team. His responses to us were essentially, "too bad" and "your problem not mine". This guy should not be greeting customers anywhere... read more

I never even leave reviews, but this experience was so odd and uncomfortable it stood out to me. Coming from a customer service background as well, this felt so unacceptable. I came into the store today to replace my old and glitching iPhone. I was greeted unprofessionally by a guy whose name I was never told. He began to give me options on how to replace my phone in a annoyed way.. it truly felt like didnt want to be there at all and I felt almost like I was intruding into someone's personal space, NOT a customer service based store.. I get bad days we all have 'em but this was the opposite of friendly. Once we knew the phone and plan I wanted, he asked me what color I wanted and gave me the options. I asked him if I could see them in person and he told me, "I can just show you pictures," and pulled out a photo on the iPad. When buying a 1000 phone I'd kinda want to see the colors before I buy it. I told him I didn't really need or want a case with my phone and that I was going to buy one online, he told me very rudely, as if I was being scolded "Well, considering you've had a broken screen in the past, you should get one." in such a condescending way.. I said no thanks again and he shrugged and told me "I'm just trying to help you out." It was almost as if he was scolding me like a kid, not convincing me or even trying to sell it to me at all.. Finally, I got the phone and he didn't even bother to ask if I needed help setting it up at all. He just left me to it. Numerous people had seen me trying to set it up with a bit of confusion and asked who was helping me - I didn't even know. Honestly, the only thing that saved the day was Marshall. He deserves 5 stars. He was so helpful and actually made me feel welcome. It was truly the only reason I left in a better mood! Verizon, please fix this issue. read more

This Verizon store is true example of UNPROFESSIONAL and UNRELIABLE work. Just visited the store to upgrade for new iPhone, they took my 2.5 hours and Didn't help at all. They switched my Personal account to Business account wich is No any benifits. Overall I'm not satisfied with this location's Customer Service. read more

First you are greeted and checked in by one of the friendly staff members. Then you are assigned to a sales person who will work with you during your entire transaction and give you their card after. Simple, Professional, Nice!! Thank you Verizon! Ask for MIKE NAULT - he was the best sales person I've ever worked with!!! Usually a phone upgrade and transfer will take me at least a couple hours...I upgraded my broken beat down phone to the 6s in 30 mins flat and that included him answering ALL my anxious (dumb) consumer questions and (trying) to take him down the worried little rabbit holes I find when I'm over analyzing a purchase. He was calm, upbeat, and PERFECT for my buyer type (afraid to make the wrong decision and being stuck)...especially when I walked in at 8:15p just to get information and was able to get a new working phone right then and there. Mike asked really good questions about my usage patterns and then took me to the outer edges of each rabbit hole (android and windows phone displays). He quickly showed me the other products and the difference from my iphone functionality and what was important to ME. He let me see the rabbit hole, but didn't let me go in and most certainly didn't go for the crazy ride like other sales reps in the past have done which has wasted both our time. I'm in sales, so I know what he did: he asked good questions, educated, and let me make the decision after satisfying that little itch that had to be scratched so I felt assured. He knows his stuff too! I complained about phones and plans becoming more expensive - Mike asked another series of questions and informed me I was eligible for a 15% discount if I brought in the supporting paperwork. Wow!! Either that discount is new, or nobody has ever told me about it. He gave me his card which proved to be useful the next day when I realized I hadn't and couldn't make any calls (not even to 611). I texted the number on his card and he immediately responded that it was not the new phone, like I suspected, but a network issue that should be resolved shortly. Nice!! Very happy with ALL of this customer service and will definitely use Mike and Verizon for my phone/tech needs. Thank you!! read more

Wow! I spoke with corporate Verizon on an issue with one of our six family plan phones and they directed me to return the phone to this store to cancel the 5 months remaining on the contract for this paid off phone. My child moved out of the country due to a job transfer. The lack of customer service was prevalent with each person I spoke with. I got two different answers and then they checked with the manager. He was very condescending and didn't even offer to contact Verizon corporate to verify. Goodbye Verizon Wireless. Your competition is offering a great buy out incentive. The corporate people I spoke with were very nice. Too bad it does't trickle down to this stores. read more

Wow, you guys won't even move my phone numbers and pics over from my old phone when I buy a new one. I guess customer service at Verizon is truly extinct. Not to mention your diminished signal strength and bandwidth, upgrades every 2 years for keeping a plan disappeared, and a family plan that's about doubled over the last 4 years. Have fun in your race to the bottom of the toilet. 13 year customer here looking elsewhere. Sayonara. read more

Do not go to this store for any of your Verizon needs!! There is a reason the ratings are so low and if I could rate it zero stars, I would. I was lied to on the best options for my upgrade, lied to about how much my monthly bill was going to be (was told it would go up $10...it went up $50), was told what I purchase was insured...it's not. So now my bill will go up more. Everything about my experience was deceiving and because it takes time for your bill to adjust, by the time it did my 14 day return window passed. I also hold myself accountable for not trusting my gut but the fact that their sales associates are allowed to lie to sell things is absolutely unacceptable!! read more

One star because I can't leave zero!!! Worst service ever!!! My wife and I merged our accounts and got an iPhone for her. The phones were shipped to us. We made an appointment to get help switching from Android to iPhone last Sunday 12/27 at 1 pm. We arrived early and were immediately turned away and referred to a tech support number. Long story short, my wife's phone was shipped with a different phone number. And we can't reach a living soul. They report new Covid hours, closing at 7pm. Well, it's just after 6pm and no one answers. And the digital assistant is a joke. They are all too happy to sell you something but don't expect any professionalism or support after the sale. read more

Yes, it is COVID and I understand not being able to enter the store. However, we made an appointment to go over the steps to set up my new iPhone and transfer the data over from my Android. The week before when we BOUGHT the phone they were more than happy to spend 20 minutes talking to us and assuring us we could come back when our phones arrived. So the next week we set up the appt, go early and there isn't anyone in line or waiting. We get there, tell the girl we want help with my phone and transferring from android to iPhone. She says they don't do that, gives us a scrap of paper with a list of phone numbers to call if we need help. 3 days of trying to do the transfer with no luck, I try calling the numbers. BUT! I have to be "signed up" to get access to this tech assistance...(the phone just disconnects if you are not in the system). I do not appreciate what feels like the old switcheroo where they are all attentive when they want you to buy something, but after the sale it's "See ya later, Sucker!" And it wasn't just us! Another couple arrived before us and was turned away with the same scrap of paper by the same girl in less than a minute flat. I've been with Verizon since flip phones were cutting edge technology. For the first time I am considering changing carriers. read more