The staff was very nice and helpful and welcoming and helped us understand the problem and the products as well and told us what we needed to hear when we heard different things from different people at different Verizon stores and over the phone and online. It did take the staff like 10 minuets to get to us though because they were so busy inside the store they could use more staff members for sure but other than that this is a great store, to go to and or if you are looking into getting Verizon. read more

Both Michael and Vanessa are exceptional sales and service representatives. Vanessa has a laser focus on finding and fixing problems in accounts, billing and technical issues. She did everything she could to insure that I was satisfied with my device and plan. Michael made a quick change to my device plan and saved me $100 per month. I could not be happier with my service and my military discount! read more

Had an incredible experience today with Vannessa assisting me with an accessory purchase for a new phone. She was prompt, delightful, and engaged with us from start to end. Thanks Vannessa! read more

I came in because apparently I had an old SIM and crazy restrictions that I couldn't undo by myself. I was in and out I'm ten minutes. Josie was kind, extremely helpful , and professional. read more

Still waiting, need food and gas money. Don't care how great the reception is, anyone who would treat someone on SSDI with a little sick dog this way doesn't deserve anyone's Business. read more

Bait and switch. Waste of time. Walk in, put our names down, do you have a particular phone? "Yes, we do" Wait 30 minutes. Dude brings out two different phones. They're out of stock. Shocked face. You could have let us know when we asked you. And we asked three different people. Thanks for NOTHING Verizon. :/ read more

Connor was really helpful to me and my family. 3 of us getting a new phone and he was patient and kind also funny. Great Guy read more

When on the hunt for a new phone I decided to stop into the Verizon on Douglas and was helped by Ryan and Brian! Ryan the manager and Brian the sales associate were absolutely wonderful, the place was very busy for being the day after Christmas, but the manager got me help in no time! Brian the sales associate was extremely helpful and efficient in the whole process! I was out of there in under 30 minutes! Sometimes getting a new phone can be a grueling experience, but not at this location! I will definitely be back to visit the Douglas Verizon if in need of any amazing assistance! read more

I ordered a phone online and was notified it was ready for pick-up. Went in, was helped quickly. As the gentleman returned from the back stock area he yelled as he walked out the door, "Steve, we have a big problem with your phone" I was 25ft from him with customers between us. I said what's the problem? He said I had opted for no insurance and that there must have been a mistake. I understand he likely has incentives to sell the insurance but I felt like I was at a used car lot being pressured. After I politely declined again, I asked for some help in transferring as my old phone was not fully operational. He tried briefly and then muttered something to the effect of doing it at home myself. He was a shorter, portly fellow, balding mid 30's ( in case management reads this ) with no interest in customer service. I was made to feel as if I was a nuisance instead of a customer. I will never return to this store and will reconsider my options outside of Verizon. read more

Would be zero stars if possible. The absolute worst experience I've EVER had with customer service was with Verizon when trying to disconnect a phone. The rep I talked to on the phone refused to disconnect the phone or even annotate the account, refused to let me speak to a supervisor, and then politely hung up on me. In-store I got the runaround too before someone finally was able to do this "impossible" task. Verizon management had a chance to talk to me twice at my request, but both times blew me off. Enough said. read more

I went to the Verizon store a few months ago and take with Bryan who explained all the options to me. I went back again and talked with him a week ago and got an updated quote based on the current promotions they were offering. After shopping around I decided to switch from ATT and move over to Bryan who did an excellent job of explaining everything and setting up all 3 phones under the new service. read more

The staff at the Roseville Douglas location time and time again have been incredibly helpful.

The service was terrible & the apathy to help is unreal. Definitely recommend finding a different Verizon store. read more

Verizon - Mobile Phones Near Me - Roseville, California

I needed to go to a Verizon store to get some stuff switched around with two accounts (switching from AT&T) and after reading reviews for multiple stores, it was obvious that a lot of people are happy and a lot of people were unhappy with Verizon in general. My wife and I decided to go to this store since it is a corporate store and figured we would get the best results. We got there and the store wasn't too crowded and we were greeted and checked in rather quickly. After a short wait a nice lady (didn't catch her name, but her name tag said manager on it) helped us. We explained what we needed and she said we had to talk to Verizon customer service on the phone and dialed the number for us. That was kind of strange since we were at a corporate store which should be that same as calling in. Standing there with an 11 minute wait time for a phone rep to help us another employee came out from the back and asked if we had been helped. We said yes but he continued to ask what we needed. We had about nine minutes left on hold so we explained what we needed. He proceeded to tell us that he could take care of that in store. WHAT A NICE SURPRISE! I believe his name was Derek Porter, and he was excellent. Treated us very well, and took care of our account stuff very quickly. Verizon needs more people like this gentlemen. Based on the negative reviews here, those people never worked with him. We will be back to that store again in the future. Thank you Derek read more

Hate to add to the poor reviews but gosh we found them true. We've been experiencing poor cell reception with AT&T for some time. Our 2 yr contract is about up and we decided to check out Verizon. Wow from their map they seem to have excellent cell tower coverage and we were very excited to talk with someone from Customer Sales. Sooooooo we got on their list and waited. Warning: You have to stand until a sales person comes because their is NO PLACE to sit. This can be a while. We waited almost 30 minutes. The young man who eventually helped us was friendly but talked very fast, was distracted and rarely looked at us. Most of the time he answered our questions WHILE texting on HIS CELL phone. He was somewhat pushy regarding preordering our new phones even though our contract wouldn't be up for two months. But to his credit, he managed to carry on with our conversation while intensely texting to a friend and without ever looking up at us. Amazing. Not sure yet if we're ready to change carriers after all! Verizon seems to lack overall good customer service. (Noticed other Yelp Reviewers commented on this too). We might be just jumping from a poor service to one that's worst... read more

Walked in had six staff said I was next 15 minutes later no one asked if I could be helped so will never come back and I immediately left the store! Merlin read more

Your team did an excellent job assisting me, and in many areas went above and beyond to ensure that I was satisfied with the transaction. I even made additional purchases based on my level of satisfaction with your store. I was assisted by Miguel Ayson, and seriously considered recruiting him to come work for my store in the auto mall. People like Miguel make cumbersome things like buying a phone, a very pleasurable experience, and I will definitely be coming to your store next time I need to make any changes to my phone or plan. read more

***Review Based on Customer Service, Not Based on Products or Company Policies*** My LG G5 phone started having problems for months, and Verizon said I was going to get a replacement phone through warranty coverage. Was given the option to go into a Verizon store, have my old phone inspected for physical damage to avoid being charged, and have a new phone ordered. Came to this location instead of the original Verizon store where I bought the phone because this location is closer to my work. I came in, and at first was very impressed. My phone was inspected without a problem, employee ordered a new phone without an issue, and answered a few questions. The issue lay when I asked about replacing the protective sheet over the screen. Expecting to be told no, I instead was informed that while normally the company doesn't offer to replace accessories through a warranty, the store doesn't "nickel and dime" customers, and that it wouldn't be a problem. I was told that if I wanted to, once the new phone came in I could return to the store, and that the store would either remove the sheet from the old phone and put it on the new phone (it still was in great condition), or a new sheet would be provided. I informed the employee that I would return in a few days when the new phone arrived in the mail. I left feeling confident. I'll assume that when Verizon then shipped me a Galaxy S6 instead of a LG G5, leading to a 90 minute phone conversation to correct the problem was a warehouse shipping issue instead of the first employee ordering the wrong phone, but I don't know for sure because I never did receive an answer as to why the mistake happened. Returned a few days later to have the sheet replaced. This time I set an appointment. I arrived with a small pack of other customers (who admitted they did not have an appointment) and waited my turn to talk to the receptionist. I informed the receptionist I had an appointment in 10 minutes, and I was there to have the protective sheet replaced on my phone. My appointment time came, and instead of being helped I proceeded to watch each and every other customer first. 15 minutes after my appointment time the receptionist came back to me to again ask what I was there for, and I explained it again. The receptionist then had an employee come over to help who had been wandering around the store the entire time I had been there, unoccupied with helping other customers. I again had to explain to the new employee what I wanted. After briefly looking at my account, I was told that the company won't replacement accessories, and even if they did, because I purchased the phone and sheet at a "non-corporate store", she couldn't help me. I said I didn't understand as the store I visited said Verizon on the outside, and looked just like the store I was in now. This resulted in a back and forth conversation where the employee, in a rude and condescending tone, tried to explain that it would be "like buying something from Bestbuy, and then trying to return the item to Walmart for a refund." I replied by saying "No... it seems to be like buying something from a Bestbuy, and then why trying to return item to another Bestbuy being told that the first Bestbuy is somehow not a real Bestbuy, despite being identical to each other." The employee spent maybe a second and a half of trying to remove the sheet, which she clearly showed was the extent to which she was going to help me. No further suggestions to visit the original store, no suggestions on what to purchase as a replacement device, no help at all except to tell me that I had visited the wrong type of Verizon store. I asked why I was told to return to have this fixed, and she didn't have a response. I gave it one more shot, as my wife who was with me had selected $40 worth of accessories for her phone, by saying "So after being a loyal Verizon customer for 15 years (as my account showed), and I was about to purchase more items from them, you still won't help me?" No further explanation except again to harp on the difference between the two types of Verizon stores. I said "Ok, fine, I don't wish to do business here or continue this conversation, I am going to leave, have a nice day." I then began to repackage my phones to leave, and as I was doing so, the employee continued to harp on the store differences, and in a tone that was continuing to be more condescending, causing more customers and employees to take notice of the conversation and situation. I ignored her, and left. Returned to the "fake" Verizon store I purchased the phone. Not only were they friendly, the replaced the sheet on warranty for free, and received my business on the accessories my wife wanted. Again, not a review on a broken phone or their policy. Not made at the policy. The one star comes solely from the broken promise of services, the lack of respecting my appointment time, and the rude employee who couldn't even bother to suggest I return to original store. read more

Stephanie makes the difference! Stephanie knows her products, knows what to do, how to fix, and could hold a seminar regarding customer service. We travel 15 miles to go to this store (because she works here) when we have phone difficulties. After the small difficulties with two phones smoothed out, we bought a new SD card and quick charger. We are close to the Iron Point Verizon store, and drive past it. We first met her there, and her leaving has created a vaccuum. The standard answer to questions from other Verizon employees regarding difficulties with your phone is "I'll Google that." Thanks. Very helpful. The last time in the Iron Point store, two of the highly trained Verizon personnel Googled the problem, were confused by that tricky phone they sell, and were unsuccessful. I left vowing to never darken the doorway again. UGH!! Not all Verizon people are frustrating. That is why this is our store of choice now. read more

We recently switched from T-Mobile to Verizon. The service has been wonderful and I can't say enough good things about the customer service at this store. We have worked with Josh at this location and he has been nothing but overly helpful for my husband and I. His customer service skills are on-point and he seems to genuinely care about his customers. We have come to this store multiple times, even though it's not the store that's closest to our house, just because Josh seems to be able to figure out and handle any situation we throw at him. I appreciate all the help he has given us!!! read more

Bought a new IPhone 6s.... Phone is great...service and lack of explanation regarding backing up phone to either cloud or computer was nonexistent. Long story short ....5 hours and 2 hours on the phone with IT tech support and my lost data finally showed up. WE are not all tech savvy and a little pre planning before turning in your phone for a credit and being wiped would have saved me all those hours that I will not be able to get back. I did not believe the Yelp reviews...but believe it. Go to another location if you need anything. read more

Terrible customer service. Got the standard 20 minute wait that seems to be given to everyone and proceeded to wait 40 minutes. On my way out no one could even be bothered to apologize, door guy included. Avoid this location, or see if they take appointments. Even if they do, you'll probably wait. read more

This was the second Verizon store I went to in one day. The other store which was closer to my home, didn't help me at all! This one I was instantly greeted and out there door fairly quickly. read more

I got a new phone (Moto G4) and it wouldn't activate online either for me or for an online tech with the SIM card from my older phone. I took it into here and admittedly the wait was a little long, but I'll give that to them. Anyway, the technician, John, who helped me also couldn't get it to activate, even with a new SIM card. I figure it's because the phone is brand new and wasn't in Verizon's database yet so the system didn't quite know how to deal with it. After a couple attempts, he called into another tech at their call center and after consulting with him, going back and forth and doing some plan-fu it still didn't work. Then John came up with the idea of taking the new SIM, putting it into one of their demo phones, activating it there, then swapping it into my phone. That worked! Good thinking and going the extra mile on his part. Thanks to John and everyone else at this Verizon store! read more

As far as Verizon's network and customer service, that isn't bad. The employees are all good and I never drop a call. It IS a bit spendy every month but you get what you pay for. My complaint is I wash Verizon would start staffing their stores better. Every time you need to go to a Verizon store to do more than use a payment kiosk, it's a 3-5 hour endeavor! I've spent less time at the DMV on most occasions. It's super tedious. If you have multiple errands to run in one day, take my advice, don't make going to Verizon part of that plan. Designate your whole day to Verizon. read more

My dad and I came in to upgrade our phones and switch devices. We were greeted by Ana who helped us throughout our transaction. She was so sweet, patient, and very knowledgeable. She helped my dad and I pick out cases that would suit our needs. She was absolutely incredible. The manager Ryan even poked into our conversation and made our experience even better. The atmosphere of this store is very welcoming and is the definition of full service. Thank you for all of your help! read more

Three people busy with customers. We sat down to wait our turn. When one of the reps, male, came available, he walked facing the front door with a clip board and played with his phone. Three times he looked at us and 3 times he returned to his phone. Then he walked over to another rep with a customer and started chatting. I finally made a noise and said with could use some help. He looked at me and went back to his phone. Finally he turned around while we got up to leave and said do you need help? Duh!!! I said "you only looked at us three times, screw you!" We got up and left. Lousy customer service, no wonder the building was almost empty. read more

This store is the best Verizon store I have ever been to. They approach you right as you enter the store. The staff is friendly, store is clean, and the service is good. The only feedback I have is to train a couple more staff to do all tasks and not just sales. I waited a bit to do a return while three other employees, no doubt sales people, walked around the store. Also, one of the new employees came up to me and shook my hand when they introduced themselves. No need for that lol. Especially not if you're going to do it once when you introduce yourself and once when you leave to go get someone else lol. Very formal but not necessary. I like that they have a door greeter and everyone there is polite and approachable. Youre definitely not ignored and your business is truly appreciated here. The store at Arden is much bigger and has more products but it really sucks. Come to this smaller shop! read more

Terrible store full of liars and false advertising! I went in September 2020 curious on new phone prices. I was told If I upgraded my phone plan I could get $500 off a new iPhone pro max and $700 off a new galaxy note 20. They sales lady even calculated out what our monthly price would be. She said we had to train in our old galaxy phone and we would get a gift card for $137 for it but not to use it. Because then we would get the $700 off our phone. We get our bill the next month and they charged us for $137, I called immediately and was told I would get a credit next month. I've been calling every month and still no credit 7 months later. Then the worst of it if I'm only getting $199 off my iPhone and $499 of my note. I've called numerous times trying to get this resolved and have been told there were never promotions matching what I'm saying. So the sales lady lied to me so I'd buy phones. At this point they stole over $630 from me. It's insane. Will never support this store again and will switch carriers when phones are paid off. I've probably spend 20 plus hours trying to get this resolved and people keep lying telling me oh it will get fixed next billing cycle. The only thing they tell me they can fix is the $137 but not the $500 off the phones I was promised. Such poor customer service and sales read more

I was told to make an appointment instead of walking in. I am glad that person told me to do so! Holiday hours are hectic and customers are so impatient and I am one of them! Mike helped me out with a concern a week ago and solved whatever my problems were. He and his manager Dayne help me fixed my phone. They looked at my plan and saved me some money and got a tablet at the same time. I bought a basic phone and got a tablet to help me out with my emails without having the concern of learning a newer phone. They are a group of goofballs at times flying toys and playing around, but all in all for an old lady I had fun! Jan read more

Miguel is amazing! Today I wanted in to change to Verizon from another carrier because the other carrier has terrible cell service and customer service. I was quickly reminded how much I loved customer service at Verizon from being a customer years ago. Miguel explained the process of trade ins, plan and iPhone options. He was very patient while I had to back up both phones. He offered me water and candy while I waited. Then I got to leave to go have some lunch while my new phones loaded. If you are looking for a store to go to I highly recommend this store. I also arrived a little after they opened so I only had a 5 min wait. Thank you Miguel! read more

They are the worst Verizon store EVER! I drive to Antelope, Citrus Heights or Rocklin to get service because this store on Douglas is ridiculous!!! You walk in and there is someone with an Ipad asking what you need help with and then put you on a list (wait time is always over 30 mins) and the reps are too busy BS'ing with each other. read more

Horrible Customers Service!!!! We have been waiting for over 50 minutes and their are more employees in the store then costumers. Everyone refuses to help us and they just brought in pizza for their employees to eat and now their are even less employees to help us! Verizon where Pizza is more important then customers. read more

Can you hear me now?! Your service is just so so. The all Male employee store is inhabited by Stepford Wives, wearing black pants and white shirts. All the guys working here have the same personality, which is say as little as possible. dont be too helpful, and keep your head looking down at the computer. If you do happen to look up there might be someone that actually needs some help. I have been in here many many times to buy new phones, upgrade , get some sort of gadget, or just for some help. They ignore customers. EXCUSE ME!!! They are much more interested in each other and the computer screen. Its wierd in here. The only good thing is the easy parking and the hours they are open. read more

Tyler just tried to convince me that Samsung doesn't have a tab 3 and Samsung definitely doesn't make tablets in white. Please don't insult your customer's intelligence. The way I was treated today has only solidified my belief that the "Premium Retailers" are the best way to go, if you have to go at all. Stay away from this store. Dishonest. read more

When I visited to find a car charger for my new work phone I was ignored for at least ten minutes until I interrupted a cashier, although I am not sure if I was interrupting anything. He said they didn't have any for my phone, on the floor, and might in the back. They did not find one for me. I asked someone else and they seemed angry that I wanted to spend money at their store? Kind of surreal. The store had a lot of options for phone covers, but they were SUPER overpriced. (Not the fault of the retail staff, just a frustrating experience on a limited budget). I bought one from Amazon.com, who was not mad at me for spending money with them. read more

I had a great experience working with Ryan. I watched him work with an elderly woman (before me) and he exhibited a great deal of patience. He didn't hurry her, answered her questions calmly, reassured her, and so I waited (45 minutes) to make sure I got to buy my iPhone from him. Sure enough, he treated me great, explained everything, even put the screen protector and Otter shell on for me. He didn't try to upsell me, and spent more than 2 hours with me. The bad news about Verizon: When you arrive at the store they make you "check in" through a stupid online system that takes far longer than just paying attention. I know, Apple does this: but Verizon's system is entirely too clunky for (a) such a small store, (b) the convenience of the customer, and (c) the ability of the Verizon store staff to master it. First, the manager, Garth, took more than five minutes to list me into the system. Second, the store was so crowded that I went to my air conditioned car to read a book, then came back in the time specified. Third, I found that he had signed me up as somebody else (named Doug?) Apparently he had input my phone number incorrectly. So my wait just to get to the salesperson was 45 minutes, because Verizon is trying to be "high tech" in a way that doesn't work, takes too long, and alienates the customer. Also, be sure to ask for your receipt. If you don't, it's up to you to go online and download it. Not good customer service. And it's a drag that, when you go online, there are 4-5 steps just to get into your account. Between finding the store number (listed as "closed" on Google, when they only moved around the corner,) calling the store to figure out how to find my receipt, all the log-in steps, finding the receipt and finally printing it (which they should do for their customers,) I spent an additional 20 minutes. I get it - security is necessary - but when there are so many things that irritate the customer, make them wait, make them do your job, etc., you are missing the bigger picture, Verizon: It's. Not. About. You! Stop wasting so much of people's time - from the buyer's point of view, not yours - and you'll sell more. read more

This store has terrible service and unprofessional employees. They need to know their products before they sell you a product. I went in there just to have my Android looked at and the next thing I know they are telling me I qualify for a "Free" Hotspot and it would lower my bills ( the 1st bill would be slightly higher due to the start up fees. So I said that's fine because this jerk, I mean clerk said my bill would be no more than &50-$60 on my next bill but after that my bill would be lower. Well long story short my 1st bill was $180 higher than my original bill, and I did not accrue any additional charges. Well the reason was because the jerk/clerk did not put me in a Data plan like he said he was going to. So I called Verizon (Corp. number 1-800#) and they were awesome, they explained to me what this guy did at the Douglas store. So I went back to the store to discuss with him and he flat out denied our conversation, so he lied!! Not a good way to conduct business. He also got an attitude with me (the customer) and said there is on nothing he can do. And not one employee came over to assist me, they all just stood there and grazed on the grass, so to speak. So my suggestion to everyone is not to do business with this store, they get people in contracts that are above the budget just so they can make their commission, they are not looking out for the customer. I believe the employees name is Renaldo. Nothing personal Renaldo but if you come into my business I make sure all my customers are happy before they leave, that my friend is how you get repeat customers, NOT One And Done...... I just wonder how those people sleep at night? They must be former Enron employees, selling overpriced goods that will eventually drag you down. I wish the 7-11 was still there, that way I could purchase something that is worthwhile and will make me comeback......... Sorry Verizon store on Douglas, but you need to get the cons out of your store before they run it into the ground. Have a nice day :-) PS - I was reluctant on giving them 1star, but you have to give at least 1 to post. read more

What a rude store. I pay $330 month for 5 phones with Verizon. Went to this store to upgrade. Miguel was rude, short, and acted like he was doing me a favor. Their Iphones are locked down to a table, so before I spend $4,000 in the next two years on Verizon phone service, I want to hold a new Iphone 6+. They said they had them is stock, but I could not hold one. I could only look at the one bolted to the table. He said I would have to buy it, activate it, then 40 minutes later, I could touch it. If I did not like the way it felt then, I could return it, but only tonight or they would charge me a fee. I told my 15 yrs who was with me that you do not do business with people or companies who treat their loyal customers like that. My guess is that the 4 and 5 stars on the reviews must be from the employees covering themselves. read more

Had to port a line from AT&T to my new Verizon account, and figured corporate store would handle it easier and with less chance for error than trying to do it by phone. Call up store and they had iPhone 4 in stock, the manager was extremely helpful on the phone and said she'd take of it in the store the next day. Next day the manager was busy helping 3 or 4 different people, but another employee did help us very quickly and had us ported, activated, and on our way with minimal fuss and no unforced errors. Overall a very pleasant experience, especially given some of the negative reviews here. Maybe they hired a new manager who hired some new workers and turned the place around since then, as my experience was very good, a very pleasant surprise indeed. read more