I ordered $5000 worth of saltillo tile from them at the end of July. I was told 6-8 weeks for delivery to our house. After 8 weeks, I called to find out what the status was and left a message. Their outgoing message referenced the 4th of July holiday and being closed! I pointed out they needed to change their outgoing message since my call was made at the end of September! I called at least 3 times over the next few weeks and NEVER got a call back. At the end of October, we decided to go into the store to get a human in front of our faces. The gentleman helping us didn't seem like he wanted to be there and could barely be bothered to look up our order. We were told that it'd be another few weeks. Mid November we called again to find out the status. This time we had called the cell phone # on the business card that we picked up during the store visit (make sure to do that if you're waiting for any product from then). We actually got a text back saying it'd be "a couple of weeks". 2 weeks later, we had to call and check on the status before we finally were told a specific date the tile would arrive at the store. Then I asked the obvious question "so.... when will it arrive at our house?". That information was never offered up. No initiative. We finally received our tile 16 weeks after we ordered it. I understand that availability of product is out of their hands, but SERIOUSLY, there was no communication from them. The customer shouldn't be the one checking in every other week and leaving messages and never getting a call back. The store taking the initiative to update the customer on an ongoing basis (and being apologetic about it) should be the absolute norm. They never apologized for the delay. The complete lack of communication from Villa Stone would rate them 1 star, but the quality of the tile (very nice) bumps it up to 2. I totally can see how David D (review below) thought they were out of business given their lack of responsiveness. read more

Wonderful staff. John Pierre is always very helpful and just a nice guy. So many really beautiful tiles to chose from

READ BEFORE ORDERING: They may be out of business. I ordered material about 4 months ago, hoping to receive it in about 2 months. I have emailed and left phone messages a few dozen times and have not heard back from them, assuming that they are out of business. read more

Villa Stone Imports - Building Supplies Near Me - San Diego, California

I've bought some small orders here before. They are super nice when they don't have your money yet. We went back to them for a new oroject. Unfortnately, we picked a product that they didnt have enough onhand to fulfill our order, but told us we can pay for the lot now, don't worry, it'll be here in 3 months. Then it was another 3 months, then another 3, then eventually over a year before the "ship came in". And can you believe it, they didn't order our tile. It didnt come in. Lame excuses, it was someone elses fault, they sent the wrong tile, etc. Meanwhile, the price of the tile doubled in all the other stores. The owner asked would we like to accept another tile we previously REJECTED BECAUSE ITS UGLEY (and always in stock, go figure). When we wouldn't go for the tile nobody wants, the owner asked me with a straight face to hold on for another 6 months and they'll get the correct tile in. I declined that offer too, and asked for a refund. But oh shucks, the other guy deals with the bank. So, after many, many calls to follow up on our refund and no call backs, I finally started messaging constantly. Then they finally processed our refund. A year and a half after we ordered the tile. read more

DO NOT purchase from their online store. 15 weeks after ordering tile we haven't received anything. They do not answer the phone and have not responded to multiple voicemail and email request for an order status. Very untrustworthy company! read more

STOP AND READ - I placed an order a few months back and didn't receive it. Following up with phone call messages and emails did not prove successful as they do not pick up their phone or answer texts. I suspect that they are going out of business and collecting deposits and not filling the orders. Unfortunately it's happened to me before. DO NOT BUY HERE. read more

Villa Stone Imports - Building Supplies Near Me - San Diego, California

I had an outstanding experience here! We own a 1929 Spanish Revival home, and I was looking for tile for a small space in our entryway. I found exactly what I was looking for and much more: Mexican Talavera and Saltillo tile, Talavera sinks, hammered iron hardware, well as beautiful tile house numbers and even Spanish roof tiles. Esteban helped me out, and was very courteous and knowledgeable. It's truly a wonderland for the Spanish Revival home. read more

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The staff are very courteous and helpful. The service level is so much better than the big box stores. I highly recommend this store for your tile needs! read more

So much to choose from. Good thing Pierre was there to steer us in the right direction. He was even able to have the painted Mexican tiles done in custom colors. As someone else mentioned, you do have to call them a lot for the status on delivery. We were lucky it was a really wet February, and the concrete pouring of the steps and walkway were delayed because the tiles were delayed. (Never make your contractor mad by not having your materials. ) read more

Had a huge order of tile that was for a home project. I was helped out by Esteban and he gave me great service. This company really came through for me. I would recommend them over and over again. Thank you guys! read more

Villa mission imports was fantastic. Needed to replace an 8 foot damaged entryway pillar and Pierre was able to locate a replacement on time and at a reasonable price. Could not be more happy. read more

Villa Stone Imports doesn't care about your small home project. They have really nice product but terrible customer service. They want you to beg for their assistance. But, after 3 emails, two phone calls and several messages, I had to give up and go elsewhere. I spoke to Paul, Pierre and Francisco. This is not the first time I have received bad customer service from this place. It's impossible to get them on the phone. When you do, by miracle, they tell you they will find out more info and call you back. But.. surprise! They don't. I have never written a review before but it's only fair that people should know what they are dealing with when they attempt to use these Villa Stone Imports for ordering Saltillo. Maybe the positive reviews were from large orders. They seem to be motivated to fill those. There are other places that want your money and don't make you beg for your order. I'm going to bet this review doesn't motivate them to reach out and make it right. Nothing does. read more

The selection in this shop is amazing! Paul is so knowledgeable and give great suggestions to compliment your project. He is quick to give a round about number for how many average tiles you will need per square foot/inch. The possibilities are endless and the supply here is more than enough to get the creative decor juices flowing. There is so much food for thought in this shop! Prices seemed very reasonable for quality artisan tiles, which were both handmade and factory produced. read more

I would not recommend this place ,, we had a huge project with them and it was continuous let down on delivery dates ,, more excuses then my wife's boyfriend ,,, they do not return your phone calls and you can never get a hold of anybody ,, it's funny even after hours when you call their message says they have a high call volume I find that hard to believe during closing hours ,, Paul will tell you anything you want to hear to make you happy but fair warning it is all lies ,, if you're looking to stay on schedule with your job I would not recommend these guys if you have all the time in the world then I'm sure they're fine read more

If you are looking for a place where the people who are helping you in the store have tile running through their soul, then you definitely want to buy your tile from Villa stone imports. They gave me spot on advice as a homeowner doing my own project, and provided artisan beautiful authentic tile, and a solution for my grout problem that absolutely no one else in town could even touch. If instead you were looking for a heavily staffed impersonal store with lots of clerical people to help you with your order, this is not the place. It isn't a big box store and buying tile here is nothing like a big box store experience. It's two years later I've done two projects with their product and couldn't be happier. read more

These tiles are gorgeous and the gentleman who helped guide me through every step of the process, Paul, was AMAZING. Very knowledgable, thorough, clear, responsive, polite and personable - You could tell he really cared about his work and wanted us to be happy with the outcome. We ordered from Michigan and he made all of the logistics easy! He truly bent over backwards to make us happy and it was greatly appreciated. Will post pics when job is complete and pool is filled...:) read more

This place is weird. I went in there right after Christmas and Francisco was really really helpful. He spent a lot of time helping me out so we designed a nice tile and he was going to order a strike off so that I would know what the tile would look like before I bought a lot of it. So he said it would take 2 weeks and he would call me when it was ready. I got no call after 2 weeks so I called and I left three messages. Finally two days later I got a text from Pierre, who I had never even met, and he said Francisco told him it would be another week. So I waited another week and still no call. So then I texted and called both Francisco and Pierre and they never called me or texted me back. It was unbelievable!!! All that work for a sale and they wouldn't even respond to me. This place is like the DMV, good luck trying to get someone on the phone here. I ended up buying 3k dollars worth of tile from another store that was top notch. read more

Pierre was very helpful in working with me to get the right paver tile for my mother's patio. Nobody carried what I wanted, not Arizona and not Home Depot or the big boys. At first, I was trying to match an old tile, which Pierre was successful in doing, but then I decided to do the whole thing. We then switched gears and he got me a perfect fit for the whole job. He has some amazing accent tiles in addition to pavers too. Pierre is very helpful and knowledgeable, and I got the tiles I needed a couple of days after the order, and his delivery guy was spot on. Thumbs up!! read more

These guys are amazing and so helpful! Francisco helped me with issues I was having with my Arto cotto gold tiles not being sealed enough. In the future, I will buy my tiles from them. Super knowledgeable and helpful. read more

As a source for Saltillo tiles, this store is TOPS! I searched the desert and could never find more than 3-4 samples at any store. So once I broadened my search to San Diego I found this business. Only a 2.5 hr drive I went and now have exactly what I want in tile. Paul was the person who helped me and was through and knowledgeable about the various products. While researching various vendors they would always tell me the sealer will darken the tile but Paul not only offered that advice, he got sealer and put it on the tile so that I could see how much. This made the decision so much easier. Pricing was great here as well. I was actually disappointed with the look of the manganese Saltillo until I saw it stained. It was exactly what I was looking for and to get what will make you happy with your project, a short drive is nothing. Besides tile of every shape, form and fashion, there are fireplace mantels, columns and most anything you need to get the look you want. I whole heartedly recommend this business. read more

I worked with villa and mission imports to pick out tile for my spanish style home. They were always incredibly helpful and so great to work with. Wonderful customer service!! read more

I agree with the other one star reviewers. We actually didn't even get that much customer service the first time we went in. But we liked some of the tiles so we came back. One of the owners Pierre was there and did a good job and promised us the tile we wanted would come from Mexico at most in 3-4 weeks. We paid the deposit on 3/7/18 and received the tile today on 6/4/18, THREE MONTHS later. I called them 4 wks after the deposit and they said few more weeks. But they never call you so you have to keep calling to see if it has arrived. And miraculously it did arrive 6 weeks later after I kept calling but guess what THE OWNER ORDERED THE WRONG TILE. So we had to wait again for it to arrive and keep calling. One time I called and heard the other owner arguing with Pierre. Very bizarre business practices and very POOR customer service. So if you really love a tile that is already in stock, you might stay on schedule with your project. Even then customer service is hit or miss. Another big complaint is Pierre NEVER apologized for the inconvenience and the wrong ordering. Never took responsibility. I made him deliver the tile to my home today, the least he could do. Not even a sorry or a thank you. read more