TLDR: This company's "elite tech" couldn't diagnose or install a simple fridge gasket correctly, which caused me to get another brand new gasket and reinstall myself. I regret ever hiring this company. I will never use them again. I used their company to swap a fridge gasket. They quoted me $195 to swap both gaskets. When the tech came out he looked at the first one that I tried myself and told me it was installed correctly and then they swapped the second one within 1 minute. During this he also said that the gaskets weren't the problem and wouldn't listen to me when I tried to explain why they were (I could see light coming from the fridge and condensation built up around that area). The tech took the shelf out of the fridge to show me that I was wrong and damper door was closed. He ended up being wrong and the channel where the damper door was, had just frozen over because of the over-use due to the gasket leak. He tried to talk down to me and make me feel dumb even though I was ultimately correct in my diagnosis. After he was done I could see even more light coming out of the side than with the old gasket. He spent a few more minutes trying to heat it up to form it to the door and then tried to charge me the whole $195. I stated that he only did 1 gasket and not 2 so I should only be charged half. He rolled his eyes and then went back and forth and he said "fine how much do you want to pay" I said "I guess 110 since you tried to help with a diagnosis". After he left I noticed that the brand-new-out-of-the-box oem gasket that I had installed was damaged at the exact spot that he jostled the shelf from and the new gasket had more light coming out of it than the old gasket. When I called in to have them come rectify the situation they told me the "elite tech" wouldn't have made this mistake and if he had, he would've noticed. I mean WTF kind of response is that. So they did nothing except give me my money back for the service. They also said that the gasket would form itself to the door after a couple of days/weeks. After two weeks of my fridge being out of order waiting for the new gasket to arrive, I then double checked to see if the one they installed ended up forming to the door... they were incorrect about this as well and the light was still coming through. With a little time and YouTube research I was able to figure out where the tech went wrong and how to install both of them correctly (the magnetic strips inside the gasket need to make full contact with the door when closed), and now they're both fully formed to the door making a solid seal. Check out my reviews for the other profiles of this company for pictures. read more

Terrible Experience - Needed technician to come out to investigate a dryer for a simple diagnosis issue. After being mucked round with multiple rearrangements on timing for visit they arrived with two people. He immediately told me something different in regards to the fee that I was being charged (from the call centre) another $90 for the second technician who he walked in with first of all told me he was just there for training. He spent 30 seconds looking at the dryer and told me I would need to get it down and out for them!!!! He then immediately walked out and told me "don't worry we are not going to charge you" He was very rude and literally all I had time to say was "bye" as they walked out the door. A few days later I had their call centre call me up again to follow up. I explained what had happened and I said I would not be using them again and said goodbye. I then got another voicemail saying they needed to collect their fee!!!!!!! Note this was the second time I had used them. The first time was to fix a dishwasher. They seemed to be more interested in just collecting the call out fee and telling me it was not worth fixing and seemed a bit annoyed I wanted to spend the money on actually fixing it..... So beware of these guys. read more

Didn't even check fridge, just looked at the front of it & said it needed to be replaced. $75 svc call. This is how so many of these places turn a profit which should be illegal. read more

Needed repair work on a GE refrigerator/freezer that was in use for only 1 year and 8 months. A loud noise was coming from the evaporator fan. This company had a 4.9 rating on Google reviews based on 408 reviews. This rating was for the DC business. I contacted them and they set up a repair visit through their MD business. The visit was two days later on a Saturday. The trip fee and diagnosis costed $59. The $59 is eliminated if you have them repair it. The technician removed the freeze door and the freezer back wall to get to the fan and evaporator. The evaporator was coated with ice, so the noise was due to the fan scraping the ice. He deiced the evaporator and put everything back together. A new control module was needed because the defrosting wasn't working right. He needed to order the part. I had to wait until Monday for the repair. The refrigerator worked, but started making the same noise on Sunday night. After the technician left, I attempted to put a few things into the freezer. The freezer drawer made a thunk sound when I opened it. While closing the drawer, it would get stuck 3 inches from full closure. It required a hard push to close it. It had never been like that until the technician took it apart. I called the company on Saturday night and left a message to complain about it. A woman called on Sunday to say that she would put in a work order for the door and they would talk to the technician about the door problem. Everything was fixed on Monday. The evaporator was thoroughly deiced, the control module was installed and the door was fixed. Come to find out, the technician installed the screws to the door rails backwards. That caused the tall screw heads to hit the plastic bump stops in the rails. That stopped the door from closing easily. Total repair time was about 3.5 hours. 2 hours for the first visit and 1.5 hours for the second. Total cost was $375.61. The control module costed $184. That price was only $9 more than the online price at a parts supplier. There was no charge for the door. The work was thorough, the technician was reliable and professional, the company was responsive and the cost was reasonable. I would use them again. GE refrigerators, maybe not. read more

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Shout out to Mr. Calvin for not giving up on finding the knobs for my older model imperial stove. You went beyond the call of duty on my project and I had given up. Thanks again for a super job. read more

Vision Appliance Repair - Stove knobs - Appliances & Repair Near Me

I am so thrilled with the service from Jed and his team at Vision Appliance repair. After another service provider was unable to solve the problem with my Wolf oven after numerous visits, Jed diligently diagnosed and solved the problem - which ultimately required having two techs go wire by wire to fix the oven. Excellent, prompt communication and accurate estimate of the costs. Highly recommend! read more