This place has horrible service and the food is very salty. I will not be back. We were not greeted and damn near ignored by the cashier. Whoever owns or manages this place needs to invest in customer service training immediately! read more

After having a bad experience a few months ago, I decided to give this location another try. The issue that happened last visit was taking care of by owner/management, so I decided to go. Upon arrival, I found an employee who was taking the trash out when I arrived. She dumped the trash bag on the curve (no parking, fire lane red area) and proceeded to go back inside. She continued to clean tables and empty trash. Now here is where it gets disgusting! She then started to refill the napkin dispensers WITHOUT washing her hands!!!! Who does that? Not only did she handle trash, the door handle and the dirty rag, but then she goes and touches napkins? I was in the restaurant for over 10 min and the trash bag left on the parking lot was still there when I walked out, not on sidewalk, on the curb/firelane. This place needs a manager on duty in the evenings. The cook had to take my order because we waited for close to 5 min at the counter. Your food is delicious, but with places like Flame Broiler, there is no need to deal with employees who dont greet you when they walk past you, dont practice safe food handling and dont want to work. Employee in question wears glasses and has green hair (same employee who gave me very bad service last time). Management, no need to send me another gift card, I will not be returning until this employee is no longer there.....I refuse to eat/buy at an establishment where employees have not been trained in food handling and are plain rude. She noticed that 3 customers where waiting to order and she continued to clean without even letting someone in the back know that customers where there waiting to order. If owner/management are reading this, do your self a favor and schedule a manager to run the evening shift and train all employees on customer service/food handling. Ed B Over 15 years of restaurant management experience. read more

When I took a bite, I was disgusted and disappointed. I had to spit it out. It was so gross. I came here a while ago, expecting some yummy teriyaki steak on top rice and vegetables, my friend expecting yummy warm tofu. Instead, we got something like charred porridge. My meat was charred like it was burned at the stake. It was so tough that I didn't taste anything for the first minute of me trying to bite into it. It was DISGUSTING and I wanted to throw up. I gagged and spit it ALL out and the rice was in CHUNKS. It wasn't even rice, it was chunks of gray mushy bland oatmeal. My friends tofu wasn't cooked through properly and was somewhat raw. It was cold but somehow, by drowning it with soy sauce she could find it somewhat editable. This is a MAJOR Heath code violation. The bathrooms were disgusting, there was no soap nor paper towels and the water did not warm up or cool down the way it was supposed to when pulled the lever thingy; THAT MAY BE NITPICKY BUT STILL. This was so GROSS and REVOLTING that I got a stomach ache. PLEASE. DO. NOT. EAT. HERE!! The workers are sooo lazy!!! read more

I always come here during my lunch breaks and their service is unmatched its speedy and they'll usually have you out within five mins customer service is great and I ho there so often that they remember my order read more

I got food poisoning when I went there 3 days ago. My stomach hasn't come back to normal since. I blame the food, not going back there anymore. read more

I love Waba grill, I get the chicken bowl with brown rice, veggies, avocado and green onions. The kale salad is good too. It's huge! But the best thing about this location is one of the cooks. He saw a lady that had ordered was disabled and when her food was ready, he walked from the back and took her food to her table and asked if she needed anything else. Good people still exist! read more

Good staff. Good food. Very reliable for quality food . Highly recommend if you want the best this restaurant has to offer

I come here once every other week now. Tasty stuff. At times they do get a bit over ambitious with the onions. Service is good. The place is CLEAN. Very good. Oh and I keep getting coupons in the mail. Yes, that is a major bonus. Even without coupons, I would come here for sure. read more

I live up the street and I come here almost every other day. The management and owners are fantastic and the food is always great. People that complain just don't know good food or are just haters. Great food here for a diet and it's super healthy. The set up is nice and having a tv to keep up with the sports while eating is a big plus. I recommend this place to anyone trying to get a healthy meal and catch up with some sports. read more

This location is new and very modern and clean, I was impressed. Food was good as usual. Very healthy and fresh. I got the veggie bowl, they put plenty of veggies on it but just make sure you ask for teriyaki sauce on top of the veggie's because they won't just do it. Kinda weird but no big deal. I'll be back again. read more

If you're looking for a healthy and yummy fast food. This is the place to go. My family loves their chicken and brown rice. I tried Flame Broiler thinking iit would be similar and it was not. Waba Grill is 100 times better and fresher. I recommend this place for a good lunch and dinner. read more

This place sorta satisfies my "Asian" cravings in the area. There really aren't many options (though I need to try the Japanese joint next to this place). The rice is on the hard side and the beef teriyaki has way too much sauce. I've learned now to come and get just the half veggies (carrots, cabbage and broccoli) and chicken (with white meat cuz I really don't like dark meat) because the meat isn't drenched in sauce. The bowl is satisfying enough for me. So with the combination of portion control and choosing options without all the sauce, I have a sorta healthy meal lol read more

I had the chicken veggie Bowl. Decently priced, tasted good customer service was really good. Not much to complain about. Tasted much better than the fast food teriyaki bowls from jack and the crack. Would definitely come back again and try a different thing in the menu. read more

Love the menu here. Very healthy choices. I love the salmon bowl with brown rice & vegetables they always have fresh avocado as well. My family loves to eat here at least once a week! Take out or dine in ....either way its all good!! No complaints here!! read more

Food was good as usual, seemed consistent with other wabba grilles I've been to in the past.

Gotta say very impressed, clean location cleanest I've seen in-fact, the Food is impeccable, healthy and very nutritious. Salads are fresh, Salmon is just amazing, all the bowls look great! I highly recommend This place. A must try.... read more

Food decent for the price. The people here though are not real friendly so if you just gonna eat and leave not a bad option. The woman at the front saw I was using a clipped coupon and she said "only good for Monday's and Tuesdays. I showed her the coupon and it did not state that then she said for people who have coupons and I was like the coupons are digital and she said ohhh. I felt like walking out right there because the coupon is what brought me in. Fresh, healthy food at a reasonable price but nothing to really jump about. People Make a business and as far as Im concerned (at least until the world is ran by robots) they need to get this at the location. Fyi ...don't have the guy serving food....work in the bathrooms too :) read more

Apparently we must have gone to this location of Waba Grill on a good day in relation to all of the bad reviews. We have eaten at this establishment twice now and both times were just fine. Clean, friendly, quick service, and even a t.v. to watch the game on while we ate. Their sauces are so good! We both got chicken veggie bowls and they were pretty darn tasty. Very light as well, made us full without the yucky heavy feeling. Totally going back for more grub soon. And honestly, way better than Flame Broiler. read more

I've been to a lot of different waba grills and this one has to be the worst as far as freshness and quality of meat. My steak is like subway philly meat and the chicken is dry. Usually I opt of of extra sauce but for this bowl it was imperative read more

First time trying waba grill. I got the shrimp veggie bowl and a chicken bowl. I gotta say I was pretty dissapointed with the amount of shrimp I received in my bowl. Only about six pieces of shrimp for the ridiculous price. The chicken bowl had a good amount of chicken but the chicken was nothing special. Reminded me of Yoshinoya chicken. I think I'll stick to Flame Broiler when it comes to chicken bowls. The staff was not welcoming in this location. No greeting when we entered and the girl mopping the front just turned her back like we were not there. People in the kitchen too busy cleaning and trying to close, we had to stand there about a minute for them to finish up their cleaning before they took our order. It's not like we showed up five minutes before closing. We showed up 40 minutes before closing. In general service was slow and not a good portion of shrimp for the price. read more

The rice was completely undercooked and chicken overcooked. Yuck! Never fyi here again.

Went there on my 30 minute lunch break they took that entire time to make my food. They were not busy. Horrible customer service

Waba Grill is just ok.......The one in Rancho needs a serious cleaning in the booths. Very dirty where the back and seat meet. Grooooossss!!!!! The food was ok. I had the Chicken and steak combination plate. The chicken was fine, however the steak was tough and the brown rice was not cooked all the way and I thought I was going to bust a tooth. The salad is sooooooooo small. Ditch the fruit and ask for more salad or Vegetables. The Flame Broiler is much better on all fronts. read more

Been there quite a few since it's close to my home. My experiences were totally different than other bad reviews. Staff there are nice and friendly. Food are good and consistent. (Chicken and beef) I will keep going there. read more

Came in for lunch and was served at the counter promptly. Ordered the #2, grilled chicken over white rice with side salad and fruit for $7.99 with a $1.00 refillable drink. Added some free condiments and signature sauces which enhance the already tasty meal. Dine in or take out. On par if not better than Flame Broiler. read more

I have been going to the Waba on Haven and 4th st for years. Decided to try the one on Miliken since I was near by. Bad choice well worth the drive to Haven. Miliken Waba is very stingy with the steak and chicken on a waba bowl. FYI read more

I love this location! I will drive out of my way to come to this Waba Grill. The food is always so fresh and Maria and Kristine are always so sweet :) read more

My first time going to this Waba, but I constantly visit other waba grills in different areas. I was helped by Vera, she was very kind & efficient from start to finish. Food was fresh & tasty as always. read more

Used to come to this location until my last couple visits since Feb. This location prepares their meat completely differenr. Pay attention to the cook chopping the meat! They cook a days worth of chicken and load them up in containers -who knows at what temperature n they sit there until someone orders! When I saw this and got my food n tasted it, the chicken was COLD & dried out like old turkey!?! Im so disgusted and dont understand if the manager is allowing this method or someone is beinng lazy!? are these people food certified? Please compare waba grills to the one next door or anywhere else unless yoy dont mind stringy dried out cold rough meat! It goes straight from container to the chopping board to your bowl without hitting the grill. This is the whole point of coming to waba... fresh and grilled when you order!! read more

The best service every time I go, the workers are friendly and the food always comes out quickly and is always delicious.

Oh gosh. Where do I even begin?! How about the first round of cold food. Family of 4 = 4 meat and rice bowls = 4 cold bowls. Not a good start. How did we know they were cold, you might ask? We each took a few bites hoping that maybe it was just pockets of low temperature. So after we tasted the disgustingly cold food, we took all 4 bowls to the counter and asked for them to be remade and for HOT food....not too much to ask. So what do the yahoos do? PUT THE FOOD WE ALREADY STARTED EATING BACK ON THE GRILL WITH THE FOOD BEING COOKED. After confronting te employees about it, they apologized for their mistake and gave us 4 more bowls which (idk how this is possible) were also cold. Huh? So we're sitting there looking around at their bright walls and read "Freshly cooked food", so we questioned the employee, "if your food is supposed to be fresh, how is it so cold?". Her response was..."ONLY SHRIMP AND SALMON ARE COOKED FRESH. EVERYTHING ELSE IS PRE COOKED." Needless to say, NEVER COMING BACK. False advertising is ridiculous, but cold food x2 is where I draw the line. read more

The customer service is excellent. The food is good. Like all franchises they start out great then they get cheap. I'm not a soda drinker. I drink ice tea. I have to say the last few times I've been here the ice tea was old & taste weird. What happen to the flavored tea? read more

"Steak" bowel tasted funny. Sure enough, ended up with food poisoning. Won't be having any waba grill for awhile.

I go to different waba 's pretty much weekly but this one is close to my house so I visit more often. They need a little customer service training and my gosh I never see them wash their hands!!! I'm sorry but after being the cashier then going to put rice in a bowl your suppose to wash your hands before you put rice in that bowl!!!!! One girl had major attitude but my hubby and I watched her as we ate and felt like lunch and a comedy movie lol read more

I'm giving this place one star because when I went it was so dirty!! There was not one clean table for us to sit at. The counters where you get the sauces were messy and dirty. They were all out of containers to hold the sauce and the sauces were empty. Bad experience. They should put me on pay roll since I cleaned off the table and counters. read more

As many time as I've gone to this place I cannot think of one complaint. This location is awesome (customer service, food quality, cleanliness)....and they're quick with your order! read more

Vera was so kind and so friendly. She had a constant smile on her face. I would come back to the place.

Went in today in the morning love the food I like how I called in before it was ten and they still were able to get my food ready the girl there was really nice and friendly!! "definitely better then the one in haven the girls there never smile and always look mad I'm never get welcome there way better customer service here !!!!!!!!!! They should really do something about that but food is great loved it !!! read more

We have done takeout here several times, and keep coming back. the restaurant is clean and welcoming, the staff is nice, and patient. I love teriyaki chicken and brown rice, so this is perfect for me and my family. read more

Wonderful service every time I go there. Excellent people who work here, even the cooks are super nice. Also, no matter how busy it gets they are always on top of things, rarely do they run of items like lids, straws or the like. I have been going there regularly enough they have even memorized my order and have been really nice since the first time I came in, 6 out of 5 stars read more