We were hungry and didn't want to go to a restaurant, and we found a deal on app for Gen Korean BBQ House at Rancho Cucamonga. The restaurant is trendy, kind of dark, reminds of pub or club in a way. Service is friendly and they are super busy. I waited around 5-10 minutes for my order. The food is 4 meats and 3 sides. Basically they bbq the meat of your choices and put them in a to go box with rice and japchae (stir fry glass noodles). Rice is okay, japchae is savory and good. Dishes are greasy, flavorful, and sweet. I love the calamari steak. Good to order when you want more protein and noise and good BBQ dinner at home without getting the smells of BBQ on your clothes. read more

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Avoid this restaurant at all costs. It honestly looks like it's about to go out of business. Today was my friend's birthday, and we came here to eat. When we walked in, there was only one table of customers in the entire restaurant. The server saw us, completely ignored us, and looked at us with a very cold and unfriendly attitude. Fine. We stood there for about five minutes before a woman finally came over. I told her we had four people. She asked if everyone had arrived. I asked her, "So you can't seat us unless everyone is here?" She said, "Yes." Honestly, what the hell kind of service is this? So before my other friends arrive, I'm not even qualified to sit down? This is supposed to be a service business, yet they can't even provide the most basic level of service or respect. We turned around and left immediately. I came here to spend money, not to beg for a seat. If you can't give customers even the most basic respect, maybe it's no surprise your restaurant is completely empty. Do better -- or just close down already. read more

Gen Korean BBQ House - They don't have menu .. I have to scan the code for order . That's stupid . - Korean Near Me - Rancho Cucamonga, California

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Alyssa is over here on fire working the room. Busier than expected for a Thursday lunch (I'm guessing due to graduations) - but she's handling it like a champ. Food is delicious as always, meats come out fast. - wish there was a half portion option when ordering because it ends up being so much food for a table of 2. Place is such a vibe & love that they don't have the annoying fans in the middle of the table. read more

Gen Korean BBQ House - Pork cheek - careful not to over cook. - Korean Near Me - Rancho Cucamonga, California

I came back here after 5 years and gave this place another try. I guess it was still an upgrade to 2 stars. We came in on a Friday night and were seated promptly. Sadly, the grill wasn't fired up, and it took our server a while to come by with our waters and to take our orders. Even when the meat came to the table, I had to ask the server to please fire up the grill since it was still not on. Thank goodness we had ordered some sides like KFC and tteokbokki to hold us over while our grill was warming up. The standard side dish is very basic. You have to ask for everything else that you like, garlic, ssamjang, jalapeno, etc. The garlic had a really weird smell and taste, and when I brought it to the server's attention, he was kind enough to replace it with another portion. But even the second set of garlic had the same smell and taste, and it was just off-putting. The meat quality is subpar. The brisket was very lean and was just heaped on the plate; it was not very aesthetically pleasing when it arrived at our table. The steak and the beef belly were better. Pork belly was okay, and the spicy tofu soup was very salty! While I appreciate the sentiment of giving us the bowl of rice right away, the rice on top was dry. It was as if it had been sitting on the counter for a while before being served to us. While our server was kind to us, he kept forgetting what we had asked halfway through our dinner. Our water and sauces needed refills, and we had to wait a while for them to come. There was also another server that 'tailed' our main server, and she only comes by a second or two after our server checks in on us, so every time she comes by, we didn't really need anything since we'd already been checked in. Overall, the price is okay, the meat quality is meh, and if you're just willing to eat some mediocre meat with maybe good service, I'd say stay home, get some meat to grill, and enjoy it there. I can't say that I'll recommend this place to friends and family. read more

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This is one of the best kbbq restaurants I have been to. The quality of their meats and sides are great and they have a lot of options. Our server Madison was really nice. Now the manager or whoever she is, Jessica, I didn't like her attitude or her energy.. If you don't like working in customer service or operate miserably than find yourself another job or be unemployed! read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

Terrible service. Complete chaos from beginning to end. Very unaccommodating to customers. Served the wrong food. Received push back from Staff when questioned about in accurate orders. Just an absolute terrible experience. And my carafe of Soju had zero alcohol in it, despite the exorbitant price to reflect alcohol. Staff treated us like we were a burden rather than the reason that we were all here. And the only food that I can recommend that was good or the Mandu dumplings. Absolutely do not recommend this establishment. Terrible vibe terrible service terrible food. read more

We found a clump of hair in our pickled radish-- not a single strand, but a wad of hair. We immediately notified our server, who said he would inform the manager. The manager never came. We had to remind the staff again, and still no manager ever showed up. On top of that, we ordered dessert and it never arrived. We asked about it multiple times, and each time we were told it would be brought out--but it never was. When we received the bill, it was actually the wrong check from another table. After that was corrected, we again brought up the missing dessert, but it was still ignored. Even after asking to speak with a manager directly, no manager ever came to address the situation. The only resolution offered was a small discount of about $15 and changing one of our all-you-can-eat meals to a kids' meal instead of an adult price. Overall, the lack of attention, communication, and basic service was very disappointing. I expected much better handling of food quality issues and customer concerns. read more

Gen Korean BBQ House - Clot of hair in food - Korean Near Me - Rancho Cucamonga, California

Food was good,except for frozen kimchi. Literal ice chips within it. Cleanish .However, service sucked. They were veryyy inattentive and had to be asked several times to bring out simple premade sides and sauces. Food brought out was not what was ordered. Update: my husband and i both have food poisoning now, so I guess not so clean or food stored improperly. read more

Giving this place 3 stars. First, the restaurant appeared understaffed, which caused long delays in service. It took quite a while to get a server's attention, and reordering meats was a hassle. Second, our group of seven was seated at one long table with only one grill, which made cooking very time consuming. By the time the meat was ready, there was very little time to actually enjoy it. Literally about 2 to 3 pieces of meat per person before having to start cooking again. Another concern was the slippery floor. Definitely something to watch out for. If you are not wearing non-slip shoes, there's a risk of slipping. As for the food itself, it was decent for the price, but I was disappointed with the very small portions of the side dishes. Would i come back? Probably not. read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

Food really tasty & delicious service really great very friendly been there seat in with my family definitely recommend this placed, order some delivery service maybe 4X it's a matter of getting used to the portion more before but less now, the food is really delicious that's why I kept ordering from them read more

The most mid Gen location I've been to. Not sure what's up with this place, but the meat quality is definitely the worst I've seen and I've been to many Gens. The meat was not fresh and the colors looked off? Everything was so tough and chewy. Service was also really slow but maybe it was because we were seated tucked in a corner? Had to flag down the wait staff many times, and even then it was really hard to get their attention and took some time before they noticed us. Host was very nice though read more

We came in for an early Valentine's Day lunch and had a very pleasant experience. We dropped in around 10:45 and maybe waited 15 minutes to be seated, which wasn't bad considering the amount of people coming in. Our table was very clean and our server was quite attentive. I would definitely recommend asking about portion sizes while ordering, some of the items are huge! We tried the beef bulgogi, honey chicken, noodles, and Korean fried chicken. Everything was delicious and we definitely enjoyed ourselves. We will definitely be back again! read more

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Rec'd a GC for here so I came with a friend. It was raining the weekend I went and I dont know what happened, but it was almost flooded! So dangerous. They tried laying mts down but all they did was soak up the watr. ALSO, the floor was GREASY as hell when i walked through the restaurant to our table. I almost lost my footing while walking slow each time. They originally sat us at a TINY table. My friend is 6'5 and i'm 5'10. Asked to be moved to be more comfortable. Service was slow at first when we moved, then we ended up having too many servers who got their wires crossed on our orders and started beinging out too much. LOL. Food was good. The cleanliness needed to be better though. read more

Good meat quality great prices the lunch deal is great good service good food they don't take long to bring your carne out awesome kbbq

1/10. Very disappointing experience. The restaurant had no AC, making it extremely uncomfortable to sit and eat. They also ran out of rice paper, which was one of the main reasons we came. On top of that, the service was horrible and they don't even bother to change the grill Overall, poor service and poor preparation. I would not recommend and will not be returning. read more

After they served the first 4 meats, it took 25 minutes that our grill was empty.. the 2nd batch of meat did not come out until after 25 minutes. Very poor service from the kitchen bringing out the meats. read more

I would give this place 0 stars if I could. Not because of the food (didn't get to try it). But because of the customer service. I joined the waiting list upon arrival. By the time I showed up there were 2 people ahead of me in the queue. I sat there for an additional 20 minutes and watched multiple parties get seated while still sitting in the online queue. When I asked the "manager" when I would be seated she said she didn't see my name. After pointing it out on the screen she removed me from the waitlist and said she'd get to me then walked away. She came back sat 3 more parties and pretty much ignored me. This was my first and last time attempting to eat at this place! read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

Gen has upped their meat game with a new premium menu. I had stopped going to Gen because other local Korean BBQ's had better meat choices. New to us at Gen was the carne asada, Al Pastor, skirt steak. It is definitely worth the extra $20 to get the premium meats. The Jap Chad was yummy and you can get bulgogi fries now. If you haven't been in a while, it is definitely worth a return visit. My only complaint is that the grill was getting super smokey and blowing my way. I do not think their venting system was working properly at our table. read more

I ordered from Jin Korean BBQ in Rancho Cucamonga again because I really enjoy the food, but I was still disappointed that my previous order lacked the sides. This time, I called ahead, and Heaven answered. She was amazing--she took ownership of the issue, made sure I felt heard, and promised to train the team so this wouldn't happen again. Her dedication to customer service really stood out, and because of her, I'll definitely be coming back. read more

So delicious and our server Joshua was very kind and attentive. This was our second time here in a few months and the food was so fresh, we ate til we got super full. Another server named Nick helped us as well and even took it a step further when he passed by and heard us talk about the grill not being hot enough and stopped by to help us turn up the heat! The place was clean and the music and lighting made this a great experience. read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

Came on a Monday and it's pretty empty not busy at all only saw 2 other tables .... We didn't get seated for 15 mins and when we finally did our waiter let us know he was the only one working so for an order of steam rice for a table of 4 ppl it would take a while... and we weren't able to order 4pcs of meats 1 for each due to it being just him working... sucks they are that short staffed and so low on food read more

Gen Korean BBQ House - The wait is about 10mins , it's pretty empty - Korean Near Me - Rancho Cucamonga, California

Wow! Where do I start. We've been here before but it's been years, so I have nothing to compare it to. First, the bathrooms were dirty. Trash all Over. Toilet paper not on the rollers. Trash can over flowing. (Maybe have staff cleaning bathrooms more and less screaming happy birthdays). Singing is fine, the screaming is obnoxious. We sat upstairs. The floors are super slick. I'm assuming very dirty or the cleaner they're using leaves a film. Vinegar works great. Clean after They close smell done by lunch next day. So onto food. Two of our appetizers didn't even come in until the end of our two hours there. And if anything is a manager, walked by and asked us how we were doing it in the middle of our dinner and we followed up About the appetizers and he said they were backed up . And that was after repeatedly asking about them. The same thing happened with our dessert at the end the manager followed up after waiting for about 20 minutes passing they were backed up. We finally did get the two appetizers at the end of our meal, but the fries were super soggy. The tables are small. Too small to accommodate most things. We didn't even get our El pastor, which was one of the meats we ordered. It seems like there more people then staff. It's crowed and chaotic. The food is mediocre at best. I'd rather pay $40 For AYCE somewhere else then $20 PP for terrible service. Only compensation we were offered was a soda. We never were offered a refill on our waters or napkins either. Good servers keep the water topped off. Bad servers don't even check. ‍ I don't think we'll be returning. 2 stars is a stretch to be honest. read more

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had a good time, food is really good nice Korean bbq, excellent service will be back., fast and efficien.

The weekend crowd is trashy and ruins the restaurant environment. People bring in their pets and let them wander. Feels entirely out of place for a mall environment. read more

I'll start of by saying, the food hit the spot. My friends and I really wanted KBBQ, and KBBQ we got. However, that's about the only good thing about our experience dining here. We got here about 2pm on a Saturday. The restaurant was buzzing, but not packed - we only had a 10 minute wait before being seated. We were seated in the back corner of the restaurant. It was an awkward, cramped space for our party of five, but we pulled up an extra chair to made it work. The service was horrific. No one acknowledged us for 15-20 after we were sat. Considering we were sat in the secluded corner of the restaurant, there weren't many chances to flag down a server. We had to continuously flag down staff to take our orders, refill banchan, change our grill, refill water, etc. The servers were incredibly difficult to get a hold of throughout the entire meal and looked inconvienienced when we did manage get their attention. Another issue we were faced with is that we did not get the food we wanted. We ordered the Red Wine Pork Belly (amongst other things) 3 separate times and never got it. On the other hand, dishes that we did not order kept being sent to our table. Various bachan items also came out frozen. They were encapsulated in ice or had ice crystals, so we ended up throwing them on the grill like the pickled radish. This experience was a complete shock. I've always know Gen to carry themselves at a higher standard than what we experienced. I'm just greatful that the food we did recieve, we enjoyed. If you're going to dine here, I'd say come hungry and be ready for some difficulties lol. read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

We recently visited Gen in Rancho Cucamonga for a special dinner with my family and a friend visiting from overseas. It was a great way to showcase the local dining scene here in the Inland Empire. The atmosphere was vibrant and energetic, which made for a fun, social evening. The food quality was decent with a wide variety of meats and side dishes to choose from--our guest really enjoyed it. Service was attentive and the staff did a great job keeping up with our orders throughout the night. Overall, it was a smooth and positive experience for a small group gathering. Highly recommended if you're looking for a solid K-BBQ spot in the area! read more

Walked into the restaurant there was nobody waiting in the lobby, there was someone behind the register she did not even acknowledge us and we were standing right in front of her. after about a couple of minutes she just walked away. One of the servers went to grab something and we were also completely ignored by him. We waiter a few more minutes and we left very disappointed. read more

Was in on SaturdayFood was good they first brought an array of would I call appetizers, our server was Brooklyn , not only was she cute she was sweet and quick she kept bringing all the items we ordered but they did it in a way that wasn't overwhelming, so not everything was on top of everything at the same time so that was really nice. I would definitely recommend people to come try it out and get this girls section marinades on meat were tasty, wish they had a full bar read more

Hubby & I stopped in for date night and we were so happy with everything from start to finish. Got there around 7pm on a Friday and we waited about 30 minutes for a table which was expected. Once we got seated, it was off to the races! We started off with a ton of apps - rookie mistake I know, but they're all so good!! Ordered kimchi fried rice, Korean fried chicken, deep fried mandu & rice cakes. My fav is the mandu and pretty sure we ended up getting 2 orders! We decided to go with their premium menu ($50 per person), which we thought was worth it since you can order the ribeye, wagyu, long bone short rib steak & marbled center cut marinated short rib. Everything was delicious but the Star of the show was definitely the marbled marinated short rib *chefs kiss* we also ordered Al pastor, which was new & interesting. Definitely didn't expect to see that on the menu & it came with tortillas & salsa! Also ordered brisket, galbi & bulgogi because they're classics and you can't not go to KBBQ and not eat these. Everything was so delicious, we left happy & full! Can't wait to bring our daughter here next time :) read more

Gen Korean BBQ House - Korean Near Me - Rancho Cucamonga, California

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Very standard, casual AYCE Kbbq restaurant. If you're looking for high quality meat I would say don't get your hopes up, but if you're just wanting to indulge and your goal is quantity and getting to try a bunch of different meats, then this is a good place for that. We came here on a Saturday evening at 8:30pm and were seated with 15-20 minutes. The place is pretty big, it has a ton of seating and even has a second floor. It can get quite noisy as it's a busy spot, you can hear other tables talking and grilling, and every other person here is celebrating a birthday for some reason so the servers sing and cheer to a different table at the top of their lungs every 5 minutes. But again, this is a casual spot to hang with friends so don't come if you mind noise. Service was great, our servers Eduardo and Omar were very kind and knowledgeable about the menu! They got our orders to the table promptly and were super friendly - big thank you to them for great service even on a busy weekend evening when I'm sure they were running around stressed. Good was decent, most meats were too sweet, chewy, or fatty. But our favorites were the spicy pork bulgogi, red wine marinated pork belly, honey soy beef belly, kimchi fried rice, and Korean fried chicken appetizer. For dessert we ordered hotteok and the new mango sticky rice fried bites, both of which were really great. They also have macaron ice cream sandwiches. Overall it was a decent experience and no complaints other than that the ventilation is not great so you will definitely leave smelling like smoke and meat, but that's to be expected. read more

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Evie was wonderful. I thought she was a broken record because, Whatever we request, she would say "I got you". Like, where do you find such awesome customer service? This GEN Korean BBQ house! Thank you for being so professional. I came here with my mom for lunch special and strictly ordered through Red Wine Marinated Pork Belly. For those of you who are worried about the red wine marinated meat, you won't get drunk on it. For those who haven't tried, please do ! The store is pretty big and there are background musics. The food is also really good and there is a lot to choose from. read more

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Visited this location for the last time on 5/6/26. Went for lunch, and their whole internet system was down. So it took longer than necessary to be sat. Was then told it was going to be cash only, which was fine. We ordered our usual meats, and when we got the brisket, the slices were way too thick, and once they were cooked, they were way too tough. I've never had that happen with the brisket from here. We requested more sides, and never received them. Requested the radish paper and rice paper, also never received them. There was only one server working, I may have seen the manager twice this whole experience, and the poor server was the only one running meats out to everyone. And they couldn't even provide me a printed receipt. This isn't the first negative experience I've had at this location, but it will be the last. read more

I went and not only did they not have rice and a bunch of other things, they kept forgetting about us and we barely got checked on. Our servers were always missing. Once I got home we all got food poisoning. Horrible experience. read more

I came in on Valentine's Day fully expecting a wait of about an hour to an hour and a half. When I checked in, I was told the wait would be about an hour and a half, which seemed reasonable given the holiday. After sitting there for an hour and a half, I noticed that several parties who arrived around the same time as we did had already been seated. I went up to the front desk to check on our status and was told we were number 84 on the list and that the wait would be another 1.5 to 2 hours. I explained that we had already been waiting for an hour and a half right in front of them, but I was told there was nothing they could do and that we would just have to continue waiting. Overall, it was a very frustrating experience, especially on a special occasion. I truly wish I could give zero stars. read more

first time coming to this chain a couple weeks back for my bfs birthday and i will say i was pretty impressed. kinda skeptical considering i heard ok things about this chain but he said it was bomb so i'm glad trusted him lol. we didn't wait too too long to get seated and the playlist was hitting. food was solid and the beers were nice and crispy. our server was also really friendly. read more

This place has some of the worst customer service I've experienced. Our server repeatedly forgot our order--we had to ask for items three to four times, even after she wrote them down- her hand. Used dishes were only cleared once; the rest of the time, we had to make space ourselves by moving dirty plates to a table behind us. It's clear why the wait times are so long--the service is extremely slow. This was our first and last visit. We'll be taking our business elsewhere, where the service, selection, and food are all better. read more

Bigger Gen restaurant than other ones I've seen. I had a better time dining here last time during lunch, better service and more loaded side dishes. There were was no wait during dinner on a Saturday when we went a second time. The place was pretty packed but this made the service very slow and inattentive, I also noticed that a few tables didn't have the vents over the grill and had smoke flying everywhere. read more

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Huge menu with a lot of options, with the ability to order 4 meats and 3 appetizers per round. The cabbage kimchi was very vinegary, and the radish paper was extremely sweet. However, the radish kimchi was decently seasoned and the ssamjang + rice paper combination was great. While our meats and drinks came fast, we only received our appetizers at the end of our meal. Servers were friendly and pretty proactive with grill changes. read more

Very disappointing, especially since we have been going here ever since it first opened. The food was solid, which is an upside, however one of the meats that came with the plate of brisket was thick and had a severe grayish tint. When we complained, even the waiter thought that it had been steak! When we left specific parts of the meal uneaten, they attempted to charge us for leftovers despite us not being warned prior. The manager showed attitude and acted aggressively, obviously irritated by our complaints and in no mood to assist. This place is way too understaffed as well with us waiting an excruciatingly long time just for our meal. This was an extremely unpleasant experience and they must turn this place around. read more

Update: 5 star customer service from Joshua H tonight 1/29/26. Joshua checked in with us promptly after sitting. He explained things to us that we didn't know about despite our 10+ visits here. He told us we could order some premium meats by the plate and took time to tell us all of the updates to the menu since our last visit. By far the best server here at Gen. He genuinely will make sure you're taken care of. read more

Gen Korean BBQ House - Waygu short rib - Korean Near Me - Rancho Cucamonga, California

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