Absolutely stunning this place! The shabu buffet offers a great variety of fresh ingredients, from high-quality meats to crisp vegetables. The broth was rich and flavorful, The staff were friendly and attentive, making the whole experience even better especially Hatchford. Definitely worth the price and perfect for anyone who loves shabu. read more

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Great and fresh food, fair price, beef was tasty and Hatch was super helpful!!!! Definitely worth a try

Food is great beef shabu, Dimsum , dessert variety favor and Best service by the guy (Hatch)

Had such a great experience at this AYCE hot pot! The food was fresh, high quality, and there was a great variety of options to choose from. Everything we tried was delicious and tasted really fresh. What truly stood out was the exceptional service from our server Justin. He was attentive, friendly, and made sure we had everything we needed throughout our meal. Great food paired with outstanding service made this such an enjoyable dining experience. We'll definitely be coming back! read more

This used to be our go to hot pot spot. In my previous review I gave this place a 5 star and have been here many times. Recently they had a change to their menu and also had a layout change. They no longer have any a5 wagyu meats in the regular menu but added a premium add on with a5 options. Decided to try the premium but all the meats came frozen. Some of the hot items were missing. When asked about it the serve just said yeah it's a gamble of what you get. This place used to be the best hot pot in OC but it's really gone downhill. I would not recommend the premium option because of all the frozen slices. Totally ruins the a5 meats read more

Was looking forward to trying this spot after seeing it all over social media but was not impressed :( Brought a friend visiting from the Bay Area here for dinner. When we first got up to grab food from the buffet after ordering our broths, all of the meat options were nearly empty/ not restocked even though the restaurant was not busy. The hot food options and side dishes looked really sad and unappetizing. They had salmon nigiri sitting out on a counter, not in a fridge/cool food section. Meat quality once they were finally restocked was just meh. Pandan milk tea tasted watered down. Bathrooms were not clean, sink faucet handles were odd and felt unsanitary. Def not worth the price. read more

Kept passing by this in the tustin plaza over the past year and have been wanting to try it, finally got the chance to and redeemed my birthday meal from chubby plus membership :) Was originally going to try the lake forest location but please do note that this tustin location is hot pot while the other wagyu factory locations in brea and lake forest are bbq. At $49.99 for the standard price, you get a good variety of different food items. It's a self serve buffet unless you order the premium option which is around $15(?) more for unlimited a5. The standard option already includes unlimited salmon and unagi sushi, dimsum, curry rice, fried snacks, burger, lobster roll, cakes, lychee/passionfruit slush, oolong milk tea, soda machine, sauce bar similar to haidilao, meat station and veggie stations. Compared to mikiya, this place has a lot more options. My faves were the udon, wagyu chuck tender, quail egg, japanese tonkotsu broth, oolong milk tea. our server britney was very friendly and she said it was her first day serving which didnt seem like it at all to me. she was super nice and helped us out a lot but it was pretty random because a different girl had taken our soup orders first and then she disappeared lol. We were confused but britney ended up being able to help us out so it was fine. There was an offputting burnt smell around certain areas prob bc other guests forgot to turn off their pots and no one checked it. it smelled really bad. some of the walkways for thr food in the back area where the sodas are were also tight to walk through but other than that it was a nice ambience. read more

Wagyu Factory - Japanese Near Me - Tustin, California

TL:DR - delicious! Go... Parking - get ready to cry. Get frustrated. Park way out there by Petsmart and hike in. it's okay Ambiance - light, happy Service - top notch. Super friendly and helpful Food - went with sukiyaki and tonkatsu. Sukiyaki was killer Sauces - Ponzi beat sesame. A surprise Meat - amazing. Come load up and get some meat sweats!!! Take only what you can eat else an additional 20% charge! Seafood in the very back so scan first Pro tip - scan all stations BEFORE you try Pro tip #2 get a plate located beneath the stations so you have more room at the table read more

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Really solid hot pot with a TON of sides, drinks, and dessert. $44 for chubby club members for dinner, and it seemed to be a good value. The quality of the meat is good enough, as well! I didn't see king crab this time, but that's okay because it wasn't that good anyway when we tried it last visit (it was covered in some kind of chili sauce). Plain crab legs would be amazing though! read more

Wagyu Factory - Spicy tonkotsu - Japanese Near Me - Tustin, California

AYCE, but there's no food to eat... Concept was good, execution was poor. They did not refill the food fast enough so people started grabbing a ton when it did finally refill. Most of the time there was no meat and I kept having to get up to check if they refilled. This was such a stressful dining experience. Meat quality was good (when I finally got some), other food options were mediocre at best. The space was very narrow and you have to be careful not to bump into other people. There were several flies flying around the food since everything was just left open. Overall, definitely not worth the price and I will not be coming back. There are plenty of other AYCE shabu places in OC that's cheaper and you don't have to stress over getting your food. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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We came here to celebrate my son's birthday and we were able to make reservations online which made the process very easy and efficient. We were greeted by our server and he showed us the different types of soup bases we can choose from. I really like that it's individual pots so we can all have our own soup bases. I chose the sukiyaki base and it was not too sweet or too salty which was perfect. I really liked the variety of different cuts of wagyu beef, pork and lamb and also a lot of vegetables and sides options. There was a lot of hot prepared food as well as sushi options. To end the meal I got the self serve ice cream and there were cakes and egg tarts too. The store is very nicely decorated. It's definitely a good place to eat at especially with my hungry teenage boys! We have the chubby group membership so we were able to get member pricing. read more

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Wow! Another chubby group restaurant added to the book. I personally love shabu so this place was right up my alley! It had sushi, hot foods, dessert, drinks, etc. Staff was attentive! read more

Wagyu Factory - Japanese Near Me - Tustin, California

THE GOOD: Overall, there's a good selection of fresh wagyu, veggies, seafood, and drinks. You can go up and get meat refills without waiting. Given how it's wagyu, I like that there were leaner cuts without it being all fatty. The broths we got were nicely seasoned. THE MEH: I wish they had more hot pots in the booths for 6 ppl- there was only 2 so broth choices were limited and fishing out things you put in was a little difficult. The table for 4 had their own pots...Our server came around once or twice then disappeared until it was time to pay. We literally had to bus our own table. *They add gratuity for large groups and only accept one method of payment so keep that in mind when going with a group.* read more

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Lots of options, meat was good quality. I like how you can grab the meat yourself instead of having to order/wait for the servers. Besides meat, there's a variety of appetizers and a good assortment of desserts that include egg tarts, small cakes, and soft serve ice cream. The egg tarts were surprisingly good, although it was very buttery/heavy, so I definitely can't too many of them, haha. The drink station was also great with so many options and the drinks aren't too sweet either. It does get crowded around the meat/food/drink stations though since the aisles are pretty narrow. While we were already impressed with the food, the service we received was even more impressive. Our server Evelyn was a total sweetheart and so attentive to our table. She made hot tea for my parents, helped us defrost our meat, and just brought us anything we needed with a smile and wonderful attitude. Considering how busy it gets, I was blown away with her attention to detail and how quick and efficient she was. I'd definitely recommend this place for any hot pot lovers. read more

Wagyu Factory - Our hot pot and meat/veggies :) - Japanese Near Me - Tustin, California

Great Shabu spot, came for a birthday on a weeknight and the line was not too shabby, we did the upgrade for premium since it's a celebration, +$30 from their base price. This review is mainly for this as I thought it wasn't worth the extra "premium" price, they didn't serve the premium lobster nor abalone during the weekday and you pay nearly the same price I also found that the buffet spread was lacking, lots of times it was not refilled, the ice cream machine and some of the drinks were not working either. Service was also rather slow. read more

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Reservations only, there's an iPad in the front area. Before being seated your table has to be ready. Great staff members they constantly check on us, amazing food selections on meat, veggies, seafood, noodles, dipping sauce station . Their dim sum and their dessert wasn't the best, and surprisingly they had a couple of sushi selections too. Inside is very modern, their drink selections were neat, from your regular drinks to slushies. The restaurant itself is very clean in the inside. When something runs low, they immediately replenish the food which is very nice! The best broth our waiter said to try is the Sukiyaki hands down! It goes very nicely with udon noodles. read more

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This is easily one of my favorite ayce hot pot spots in OC. I've been here many times and honestly don't have anything bad to say about it. The restaurant is always clean, and I love the interior design and overall ambiance. Everything feels modern, organized, and well maintained. Compared to a lot of other self serve restaurants, the food stations here are consistently stocked, fresh, and clean. The selection is huge. They have a great variety of seafood, meats, vegetables, hot foods, drinks, and desserts. I especially love the self serve drink station but sometimes a machine or two is out of service. I usually get the spicy tonkotsu broth but their sukiyaki broth is really good too. The eel nigiri is my favorite but the salmon can be a little fishy at times. The dim sum is decent but nothing particularly memorable. I also love the wide variety of sauces at the sauce bar since you can customize your dipping sauce however you want. I haven't tried too many of the desserts, but the egg tarts are definitely my favorite. The service here is always on point and everyone is super friendly. Definitely one of my go to hot pot spots! read more

Wagyu Factory - Japanese Near Me - Tustin, California

The meat and seafood selection was fresh. Delicious. The desserts were good and so were some of the buffet items. The drinks were all good too. The sushi was mediocre. The cold dishes were good. The fried foods were below average. For the 35 dollar lunch price point though, i was satisfied. The service was just "okay". We were there for 90 minutes and not once were empty or dirty plates cleared. A very clear drop in service compared to chubby cattle irvine The ambiance was nice. Upscale and modern. However, the stations were not cleaned and properly maintained as many areas were dirty and with missing labels. Would i go again? Yea, it is good for the price. Is it comparable to mikiya or chubby cattle? No it is a big drop off. read more

I recently visited Wagyu Factory that is located in the District Tustin Legacy and had a good visit. The restaurant has a modern and stylish atmosphere that feels both casual and upscale. Everything was clean and well organized, making it a great place for a nice lunch or dinner with friends and family. Parking was convenient since the restaurant is located in a shopping center with a large shared parking lot nearby. The service was also very good throughout our dining experience. Staff members were friendly, attentive, and happy to explain the different cuts of wagyu and menu recommendations. Orders came out quickly, and the overall experience felt welcoming and enjoyable. The food was absolutely delicious and full of rich flavor. Some of the top menu items I recommend are the Wagyu Beef Bowl and Wagyu Fried Rice. We got their Japanese A5 Wagyu plates which was fatty and tasty just right amount of flavor to satisfy my hunber. The beef was incredibly tender, juicy, and perfectly seasoned. They even have a hot food bar and I got some egg tarts a swell. Quite good! They have membership and non membership prices. They also have some specials throughtout the season so my waiter told me to check back often to see what goodies they have. Will be back again soon! read more

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Shout out to our server Hatch, who was F**king awesome!! From start to finish, he took really great of us and made my low key Birthday celebration that much better! Hatch suggested a bottle of sake w/Yuza juice. We really enjoyed it, Thanks Hatch! We will be ordering this everytine we can order it at this Chubby lication as well as any other Chubby branded restaurant thst offers it! As always the good was really fresh and tasty! We arrived around 1600 hours, which of course, the restaurant was recovering from the lunch crowd and preparing for the crazy dinner crowds that were starting to build up. A few minor observations of the restaurant operations overall: 1. Any specific reason the Non-Asians or mixed Asian diners were seated in the side dining area behind the hostess desk? I thought my Caucasian wife was seeing things until I started paying attention to who was being seated in our area versus the main dining area. 2. A lot of the sliced beef selections were frozen to their metal serving dishes. My wife and I had to prop the metal plates on the broth pot to thaw enough to remove the meat slices. 3. My wife trued the kumquat slushy, and that has now become her favorite beverage there. We're hoping this flavored slushy is always offered! Again, thanks to Hatch for making ths dinner very enjoyable! read more

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Big restaurant located in the District in Tustin. Nice ambience, variety of delicious meat, good service. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Wagyu factory was a great dining experience. I was planning to get together with a couple of friends. And saw that why the factory was one of the places nearby we kind of just stumbled upon it. Another friend had said that they had been here before in the past. Turns out that this place I'd like opened up since September So it's still a relatively new I've gone to some of the chubby group locations in the past. So I knew what I was getting myself into in the best way possible. There are some confusion at least on the yelp reservation process. If it's under a party of six they do not put you in the VIP area so I wanted to make sure that I was getting charged extra. Prices for the weekdays tend to be a bit lower than the weekends. But this is definitely a place to come and get some amazing shabu shabu. At first, we weren't really sure where things were but here most of the things are self service. There are a couple things that you can order through the iPad. But most of things we would go and get on your own including the meat and the veggies and everything else. There's so many amazing things to get. I had to make a separate trips. The curry rice and the minced beef rice were all really good too I really was a big fan of their egg tarts. They were great. I keep thinking about them. Very phenomenal. I'm glad they opened up a similar Ish location here in the San Gabriel Valley closer to me, so I don't have to go all the way down to Orange County. read more

Our friend recommended this place and it did not disappoint! Everything was so good! Nice clean place with plenty of food to choose from. I didn't get to take a picture of the broth menu, but they have a good variety. I got the sukiyaki. The tom yum broth was also really good. All their meats were amazing. Definitely coming back because I didn't get the rice! Their rice dispenser had a curry option too! I was so full, I didn't even get to try their desserts, only their soft serve. read more

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I came to Wagyu Factory for a work dinner with a large number of colleagues. Although the photos show an extensive buffet whose items you can choose from, many of the cooked items were order-by-tablet only on the week night that I went. Only the desserts, drinks, and sauces were self serve. We were told we only had 90 minutes to eat, so we waited for everyone to show up. The staff was good at explaining the menu. We had a nice large room, but the room was a bit noisy. The restaurant overall had generous spacing. We tried to order as much as we could. We got the premium package so we had access to the A5 cuts. The wagyu was ok, I think I've had better cuts of beef elsewhere. I really enjoyed the sukiyaki broth for the beef. We also ordered a wide variety of sides. Most of the sides were fairly standard. The lobster roll was decent. The wagyu burger slider was very good though. Overall, solid hot pot restaurant but the beef was ok. read more

Had a great experience at this location. Good food, clean, good people. Justin T was exceptional. Loved his attitude and friendliness. Jk he is the worst. Jk. read more

Super delicious buffet. This place is worth every dollar! Highly recommend to join the chubby club so you get a lil discount. Our server Pavi was super informative and patient with us as it was our first time having hot pot, and really took good care of us which made our dining experience that much better! read more

Starting to become a regular here now LOL. Had Justin as our server this time. Service and food were perfect as usual! There was still plenty of food around 8-9 pm even though its was an hour before closing. There was so much meat and side dishes to choose from!! Options were endless. From different cuts of meat, to different cooked items, pastries, and ice cream. I personally LOVE their corn cheese and their Portuguese egg tarts! Desserts after are always a must. As for service, it was definitely top-tier. Our server Justin was extremely attentive. Super helpful in the constant check-ins, soup refills, and napkin refills. He had a positive attitude as well! He definitely goes above and beyond. Overall great experience as always! Still my favorite shabu/hotpot place in OC read more

Love the meat, veggies, seafood, and hot food selections. The dumplings were just ok. The ice cream machine was out of service and the milk tea machines were empty. Love that you can just grab whatever meat you want rather than having to order them. The broth was good but they do get extremely salty. The servers come around asking if we want to add water to the broth which then makes the broth taste bland and then get salty again as it boils and loses its flavor. Nothing notable to mention about the service. It wasn't bad but it wasn't great either. Will give them another try soon. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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If you like premium beef, this is the place to go. Great date place. Our server Hatch was the best too. Thank you

Hatch was good & quick. Very energetic fella but great service Will come back again for an 8th time read more

One of my favorite AYCE hot pot places. They offer a large variety of dishes and the meats are of higher quality. I love that it includes drinks including slushies. Lunch and dinner are almost the same food with the king crab legs offered during dinner. The king crab legs aren't really king crab. I don't care for it much and it runs out super fast. They have a new batch every half hour but you have to hurry and line up. In terms of prices, I do have a membership which essentially almost pays for itself since you do get to pay a discounted "member" price and receive a free meal on your birthday. I came in for lunch today and was surprised to see a price increase. They haven't updated their prices online yet so I wasn't expecting it. When I asked the manager, I was told that prices increased over Memorial Day. Previously lunch prices were $30 for members, now it's $35 which is a big jump. Basically those who paid for memberships are now paying the previous non-membership price. read more

Hatch is an amazing server, very attentive and pleasant. Came around 5 PM as a walk in and was seated right away, it was perfect because the restaurant wasn't crowded yet. Here for the wagyu obviously so i had 2 plates of it and it was top notch. Had a few of the hot pot items, vegetables and crab. Made myself a nice mix for my dipping after. Not much of a soda or sweet drinks, should have asked for water or hot tea. Nigiri sushi rice were a bit hard so i didn't love that nor the takoyaki. Will definitely stick to the wagyu and vegetables next time. A few dessert choices, i only enjoyed the chocolate/vanilla soft serve. Overall, great food and good vibes! read more

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The food was delicious and plentiful. The variety was very impressive! and Pavi was such a sweet, fun server!

I've been a member for about 10 months and have visited more than 10 times, but the experience has gradually become disappointing. The food selection and quality have both declined, and weekday service is often understaffed. During my latest visit, the server said they were the only person working. This is an all-you-can-eat restaurant, so customers get most of the food themselves. The server mainly asks which soup base we want and handles payment. Yet the payment screen defaults to a 20% tip, with 18% as the lowest one-tap option. The server also holds the tablet while you choose, which creates an awkward pressure because they can immediately see the tip amount. For a $100 bill, that means around $20 for very limited service. I'm not against tipping, but the suggested amount should match the actual service provided. With declining food quality, fewer choices, and weaker service, the membership no longer feels worth it. read more

Chris and Evelyn Rocked During Tonight's Dinner Service. Hope To Be Back And See Them Again. This location is a cleaner location to have Shabu Shabu. Everything is labeled in sections. More spacious to move around. Food wise. You'll get enough to feel you didn't overeat. read more

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Devean and Billy gave great service. Will definitely be back. Food was great with fast and attentive service.

The restaurant is an elevated shabu shabu factory. I was really glad I got to go with family. My mom had found it on yelp and we were blown away by the variety of dishes that were there. For special occasions this is the place to go as you will see the pictures attached to this review. You will notice that each food is prepared with great thoughtfulness. There's regular upkeep of the area. They also said there's some servers who are very fun and other servers who are respectful of the precious time you get to spend with your loved ones at the table. Whoever you get I hope you enjoy the company. Our family certainly enjoyed ours! If you become a regular visitor of this place be sure to download their app. For us this goes beyond usual budget however, I am sure that with well calculated budgeting you can make it work if this becomes your favorite place to go! Ingredients are fresh and the variety of foods is incredible. In the background KPOP songs were playing during our visit. They also played "Golden" from the movie "KPOP demon hunters" that made us laugh God bless you all+! read more

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Jane was our waitress and she's super sweet! She was serving us while hosting the front desk at the same time but was still very attentive to us. We love coming here after a long day at work or after a strenuous work out! The meat is good quality and they have a variety of options (sushi, hot dishes, wagyu sliders, lobster roll, variety of meats, vegetables, fountain drinks, oolong milk tea, passion fruit green tea, etc!) During another visit of mine, Evelyn was our server and she was super attentive and sweet as well! read more

Piva was amazing. She showed us everything that we should take and it always was delicious

Came here on 8/11 around 7:15 PM with a party of 5 to celebrate a job promotion -- unfortunately, the night turned into a lesson in poor service and shady billing practices rather than the celebration we planned. Service: Right off the bat, our burner wouldn't ignite. We'd already loaded the table with plates of meat and veggies, and it took a solid 15-20 minutes of flagging down staff before a hostess got it working -- by which point our soup still wasn't boiling. Throughout the meal, the burner cut out three separate times, and check-ins from staff were minimal. The meat station was chronically understocked, forcing us to repeatedly walk over and wait in line to restock -- not exactly ideal when you're trying to keep the momentum of a hot pot dinner going. By the time refills showed up, everyone's appetite had already faded. It honestly felt like a side quest to get the attention of the staff. Self-service layout: The self-serve stations are crammed too close together, so you're constantly bumping into other diners. The organization is also baffling -- the wagyu curry rice was inexplicably placed right next to the ice cream station. And for a "self-serve" hot pot spot, we were never given ladles. We ended up burning ourselves trying to fish food out of the pot with soup spoons before finally tracking down the ladles, which were tucked away somewhere far from the actual stations. Checkout: At the 90-minute mark, the bill auto-generated and we left our card on the tab as instructed -- then waited another 20 minutes for anyone to come collect it. Staff were visibly chatting at the front counter instead of attending to tables. We eventually had to walk up and pay ourselves. The tip situation: This is the part that really soured the night. Parties of 5+ already have an automatic 18% gratuity built in. The hostess processed our payment, showed us the screen, and assured us "tip is already included." But tucked into that same screen was an additional $10 tip pre-filled by default, separate from the auto-gratuity already on the bill. I had to catch it myself and manually change it to $0. That's a deceptive way to double-dip on tips, especially when staff are verbally telling you gratuity is already handled. Food: The wagyu itself was decent, but not remotely enough to offset the service issues and billing practice -- not at this price point. Given how highly rated this place is on Yelp, I expected a much smoother experience. Between the equipment issues, disorganized self-service setup, inattentive staff, and the sketchy tip screen, I won't be returning -- and I'd think twice before trying another Chubby Group location. read more