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    Wallace Chicken

    4.0 (37 reviews)

    Wallace Chicken Photos

    Business Info

    WALLACE CHICKEN ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed

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    Erika M.

    Visited Wallace because my daughter wanted to try it, and this location just opened. I placed my daughter's order (a number 3), and asked for a side of coleslaw. At that time, the cashier advised they were out of coleslaw, wraps, and another item that I can't remember. This was a really frustrating experience. I don't understand how a food establishment can run out of 3 menu items, when the menu is not too big, and it was two in the afternoon. While my daughter rated the food as "just okay" It's hard for me to say I will be a returning customer, when so much of the menu was unavailable.

    John T.

    Wallace Chicken Mission Statement: Wallace is more than just a restaurant. We're a community-focused brand that delivers exceptional value. Our affordable, high-quality menu options, like the 3 for $10 full-sized chicken sandwich, make great food accessible to everyone. We invest in the communities we serve through local partnerships, support for meaningful causes, and events that bring people together. At Wallace, we combine value, quality, and a commitment to building lasting connections with our customers and neighborhoods. Background On Visit: Heard great things about Wallace Chicken and was super duper happy that they were opening up a new location near me. I went on the day of their grand opening. First 100 people in line gets free chicken sandwiches for a year. Two stipulations were that you can't use the free chicken sandwich on grand opening day and lastly, can only get 1 free sandwich a week. Restrooms: There's two restrooms available to use. Credit Cards: They're accepted. Location/Parking: Located on NW corner of W. Christopher St and S. Glendora Ave.. Parking wasn't a problem here. If you can't find parking in their lot, you can find parking along W. Christopher St. Ambiance/Decor: Neat ambiance with modern furnishings. They have a drive thru, but for now... you can't order ahead of time. Offerings/Service: They didn't offer all the items that were on the menu. On the day I went, they only had combos 1-5 available to be ordered. Service was good. Staffers were nice and went around to see if we were okay. Food took about 10 minutes Food Of Choice: 1) Chicken Sandwich: 3 chicken sandwiches for $10. I hurried back to my car to eat and it was a bit dry, wasn't really temperature hot, kinda fibrous, and wasn't crunchy. 2) Nuggets: Tempura chicken nuggets were decent. Wallace Chicken For Thought: I would like to give them another chance. Perhaps grand opening day was a fluke. Hopefully, they can offer a 3 grilled chicken sandwich deal in the near future.

    Trisha K.

    DO NOT EAT HERE UNLESS YOU WANT A SALMONELLA RISK!!! I went through the drive through and got a #2 sandwich and two chicken wings to try as they just opened. The wings were slightly pink, I'm hoping and praying that it was just the pinkish tone that happens with dark meat as there wasn't any noticeable texture that felt off. The sandwich was a different story. The moment I took a bite I KNEW IT WAS RAW!! Immediately spit it out. I will be contacting the health department. AVOID THIS PLACE AT ALL COSTS!!

    Menu (June 7, 2026)
    Ian A.

    I had a underwhelming experience at Wallace Chicken (West Covina). I ordered the "Meal 4" ($10.98). It includes a Spicy Deluxe Chicken Sandwich, French Fries, and a Beverage. The Chicken Sandwich's protein is moist & juicy, but the food also arrived squashed and cold. The cooks' effort is lackluster. Unfortunately, this meal looks like something from the McDonald's Value Menu. I arrived at Wallace Chicken (West Covina) on Sunday (Opening Day). I was one of the first couple of customers, so it was shocking how fast the quality dropped. Parking is easy. There's a private customer lot; sign says, "1 Hour Customer Parking Only." But since there's a "car show," Staff let customers park in an assigned section. Staff (the front of house; not the cooks) are exceptional. The Front Staff is exceptionally friendly, grateful, kind, and welcoming. Front Staff maintained a chipper, kind smile throughout my entire experience. They even had a DJ play music for the first day. I watched as the City of West Covina happily welcomed Wallace Chicken. Unfortunately, the cooks dropped the ball HARD. My cold food arrived in one minute and 27 seconds. As mentioned, I ordered the "Meal 4" ($10.98). It's an UGLY sandwich that came smashed and cold. The chicken itself was juicy, but all the vegetables looked slapped on and poorly sliced. Other than the juicy chicken, every other part of that sandwich was forgettable. It all tasted like bland, cold filler. Thankfully, the fries are crispy and golden. YUM. Since this is their Grand Opening, I'm not rating this lower, but it's disappointing how the first few meals were such low quality. On ambiance, Wallace Chicken (West Covina) is very clean and well-ventilated. There's a gender neutral restroom. And there's a good amount of tables. It was strange how the ice in the soda machine immediately ran out in the first couple of minutes, but it didn't bother me too much. It was very crowded due to an enticing promotion and a good PR team. Overall, I had an extremely underwhelming experience at Wallace Chicken (West Covina). Thankfully, there's potential. However, as is, it's a very painful car crash. I'd wait before trying again. 3.0 out of 5

    Patricia L.

    My family and I went to the Walnut location before and now it has opened a new location in West Covina. This one is bigger and has a drive thru. Glad to be able to go to the soft opening! For the soft opening day, you have a choice from Meal 1 to Meal 5. We ordered #5 which was the Grilled Chicken Club Sandwich that included a fountain drink and French Fries. The sandwich was very savory and juicy. We had the non-spicy version. It had everything in it - pickles, tomato, lettuce, cheese, and wa sauce. Delicious and filling! The fries were also yummy and had some seasoning in it. I like it that the food is not too salty. :) The ambiance / atmosphere is very warm and welcoming! Some of the seats have bolster pillows in it - which is a lovely touch. We got our food in a few minutes. Excellent customer service! The owner was also very nice and friendly. Today, there was a dj playing some cool music. And there were some vintage and cool cars to see at the parking lot. There is also ample parking spots for everyone. Some customers did drive thru. We'll try out their other dishes and come back here again next time! :)

    Tiffany T.

    Saw this place just opened and wanted to give it a try! The chicken nuggets were my favorite! The place is spacious and clean! The fries were perfectly crispy. The burger you can tell they use fresh chicken.

    Bonnie S.

    Love their Fried Chicken Sandwiches! It made with dark meat so the it's always juicy and tender plus the batter is ultra crispy! Their nuggets taste like McD but made with dark meat. I'm in heaven. I saw that their official grand opening is this Sunday and the first 100 people get free sandwiches for a year! It's like what!!!! I got invited to a preview day and I know as a Yelper, you are gonna love it!! I can't wait until Wallace chicken opens more locations especially in the OC! Plus they got a drive thru and their ice is the nugget ice!!! Great service and chill vibes. I'm hungry. Size of chicken sandwich, pretty filling.

    Chicken sandwiches, fries and an order for two wings side
    John D.

    This was a must visit after the announcement of this location opening. Came in during the evening of the grand opening when everything was more calm and not busy. The staff were super nice. The inside was clean. The food was delicious and one of the best chicken sandwich spot. The chicken was super juicy and tasty. The side of wings comes in two for only $3. Also left Wallace with a free cute mascot balloon!

    Kathy M.

    I loved this location so much! I was told they have temporarily removed their waffle fries from the menu, and that they may be coming back. There were staff members walking around checking on the guests and taking their finished platters away. They made us felt welcomed by greeting everyone that came in. The price is very reasonable and it won't break your wallet! They have a deal for 3 sandwiches for $10! And entire bucket of their nuggets is $10! Thats a LOT of nuggets! This location has plenty of tables ranging from bar top styles, to booths with padding, to pull out chairs. Since this was a soft opening, majority of the windows were blocked with posters. Once they are fully opened, there will be a lot of light inside! I had the original chicken sandwich, nuggets, fries, and a drink. They have Pepsi products and whenever you order from here, you nust ask for their Wa Sauce! I will be back!

    Counter
    Grace L.

    Anyone want free chicken sandwiches for a year?! Wallace Chicken is opening in West Covina on June 7, and the first 100 customers will receive free sandwiches for a year! They'll also be holding raffles on the day, with a bicycle as the grand prize. Now let's talk about the food. The chicken sandwich at Wallace Chicken is different from the ones at Popeyes. Instead of being so crunchy that you can barely taste the chicken, this sandwich lets the flavor of the marinated chicken shine through. You can really taste the seasoning in every bite. The fries reminded me of waffle fries, just without the waffle shape. The chicken nuggets come with a WA sauce that is unique and worth trying. They also offer a spicy version of their fried chicken sandwich, which I didn't get a chance to try. If you're a chicken sandwich fan, this is definitely a new spot worth checking out.

    Register, super clean kitchen!
    Angela B.

    This place just opened up here in Covina. Their full menu is now available and includes dishes with white rice , You are greeted with the friendliest of staff. Some are still learning, so be patient. The food comes out hot and fresh. I love how they are using dark meat, nothing is better than a chicken thigh. Fries are hot and crispy, the nuggets are really good as well, taste a lot like MC D when you get them hot and fresh. I hope their nuggets are always served this way. The only reason I did not give them a 5 was because when I asked them for the fries of my combo, they questioned me, and made me feel like I was trying to pull one on them. They saw the mistake and quickly gave me the fries. I then asked another smiling team member for the BBQ sauce I had ordered, he was getting it when another team member, said out loud "why is she still here". That right there... should not happen! At least say it quietly, not in front of my face so rude! When I said I'm getting sauce, he did not even apologize, or say anything! He just gave me a look. I understand they are still learning, but when a customer is nice, be nice not rude. The chicken sandwiches are really good, it would have been easier to say, customer service is bad, food is bad, but it's not, the chicken is fried to perfection, and comes with a nice crisp pickle in it. It's so good we got sandwiches for the kids at home. Glad the manager is coming around to greet customers too, it shows you care about your customers! Keep up the good work!

    Chicken nuggets done right!
    Steve S.

    Definitely clean and almost ready to open for the public. The crew is hard at work training this day and about to serve the lucky few of us on this soft opening with tasty fried chicken with a smile. It's brightly lite and decorated with vibrant pieces. So I got to try Wallace's fried chicken for the first time ever!!!! I mean ever. Their quality, price point value and most of all flavor is like what I wished was when eating out in the SGV but no one ever did this till now. I got the spicy chicken sandwich and flavor wise it's the popcorn chicken spicy flavor that's the right amount of heat and sweet, savory and salt.... Hits the trifecta... I hacked the sandwich by adding their in house fresh made small batch sauce... tastes extremely familiar but better....now you can get this sauce on Sundays crunch of the chicken was ther. The pickles were thick cut and not floppy, just the right amount of brine and not salty as some places over salt.... Everything is well balanced with this sandwich. Sliced American cheese was melted onto the sandwich and not cold which I loved. Fries and nuggets were tasty and not mush. Great crunch on both the chicken nuggets just kept me going back for more. Fries have. Nice outter crunch layer tender inside well made. The staff were sooooo nice and friendly. Great place to visit. They have a drive through as well but I did the sit down. The place is bright and well lit, clean and plenty of space to sit eat chat.

    Tempura Chicken Nuggets
    Steven M.

    The fried chicken in the sandwiches are thigh meat that are juicy and not processed - probably my favorite part of the meal. The pickles in the sandwich are also delicious. The fries we had were unfortunately warm and not hot, but they had a good texture. You also need to get ketchup from the staff. The female cashier was very friendly and professional. There was no coleslaw tonight and the ice machine was also empty. The store just opened yesterday, so it might take some time before things run smoothly. I would probably recommend trying the 3 for $10 chicken sandwiches next time. Overall a good first experience.

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    Food was good, excellent service, and very friendly and courteous workers. Looking forward to trying other meals there.

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    Ask the Community - Wallace Chicken

    Review Highlights - Wallace Chicken

    My family and I went to the Walnut location before and now it has opened a new location in West Covina.

    Mentioned in 5 reviews

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    Great Khans Mongolian Festable

    Great Khans Mongolian Festable

    2.0
    (2 reviews)
    0.3 mi

    I have never been to a place like this, what a show! You pick what you want and they cook it in…read morefront of you. You decide what meats&veggies and how spicy you want it. I love the fact that this place has so many healthy choices. You start off with paying for a bowl and drink $7 and you scoot your tray aside an assortment of thin frozen meats: beef, chicken, pork, turkey. Pick up the tongs and try to fill as much as you can then smash it down into your bowl when staff is not looking. Next, you have an array of veggies to choose from: carrots, bell peppers, mushrooms, onions, green onions, cilantro, tofu, broccoli, celery, water chestnuts. Then you give your plate to the staff and they throw their concoction together (lemon juice, garlic juice) and ask how spicy you want your meal. Lastly, they throw your meal atop a huge round stove (think benihana) and add fat yellow noodles, they turn it with gigantic chopsticks . Once it's done, they put it in a Styrofoam box for you to enjoy. Try it with sesame seeds, YUM! My only complaint is it's like Taco Bell food, you get hungry after an hr.

    Went here for a quick dinner. Veggies looked old and brown, but since I was hungry I figured the…read morestir fry would cover that up. The cook immediately filled my bowl with spices of his own choosing. I told him I didn't want what he put in and asked why he didn't wait for me to indicate which sauces I wanted. He got real mad and tossed the bowl across the grill, put his hands on his hips and asked me what I wanted then. Why offer customers choices if you disregard this and do what you want? I did not deserve to be spoken to like this. I refused to have him make my food and went back to the cashier for a refund. She claimed she made the refund, but lied. I checked my bank five days later and was told they double charged me and never refunded me at all. I ended up having to fight with them through my bank. Totally not worth the aggravation. NEVER eat at a place that charges you before you get your food.

    Wallace Chicken - hotdogs - Updated June 2026

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