Staff here is very rude. I get it that you have to make…read morethings fresh and it can be inconvenient when lots of people order but that doesn't give you a reason to be rude. The girl and the guy giving side eyes like this isn't your job. Honestly just came in to redeem my freebies for my birthday and was a disappointment. I ordered a pretzel and the new cheesy hotdog minis. They didn't even give me the correct order. Definitely recommend training for the staff because being rude and not being able to count must not be good for business.

The staff at this location are always nice. It's a stand so tables or seating. We normally get the…read morepepperoni nuggets in a cup. Savory pepperoni on top of a soft pretzel piece. The strawberry lemonade is good too. Sweet with some tart to it.

I'd ordered from other Shake Shacks before and frankly did not think much of the food. But now…read morethere's one closer, nearby in Studio City and I've ordered from there several times and I've grown very fond of this branch. This branch knows what they're doing, I've ordered via Grubhub at least five times, and I've called over there once I placed the order, asking for extra sauce and they're always very good about it and very friendly. I've had the regular Shack cheeseburger, which is excellent, the avocado bacon burger, excellent, the bacon cheeseburger, onion rings, double shack burger - all fresh, all tasty, and best of all, via delivery everything arrives still hot to Sherman Oaks. Now, let me clarify - I didn't order all those things at once. That would make me a Sherman Oaks Pig. I order one at a time like a normal pig. Anyway, I think they do a great job at this branch and I don't care who knows it.

This Shake Shack location is consistently fresh, fast, and reliable. Ordering is super easy with…read morethe self-service kiosks, and I really appreciate how customizable everything is. I selected well-done and added specific instructions--and they were followed perfectly. Our food came out quickly, accurate, and fresh, which is always a win. The staff was friendly, helpful, and efficient, making the whole experience smooth from start to finish. The restaurant itself is clean, well-maintained, and spacious, with plenty of seating both indoors and outdoors, which is great whether you're dining in or grabbing a quick bite. Overall, a great location that delivers on quality, speed, and service every time. Definitely a go-to spot in Studio City

Saijhab was the best ice cream guy I have ever had at a Baskin Robbins. He was so efficient and…read moreafter getting me and my two best pals our ice cream, i asked him if he would sell me a shirt like the one he was wearing. He said no but was so kind. His shirt said BE SWEET on yhe back. It was a beautiful blue color. He then showed me this one he had.

Super clean store, friendly staffs, have all flavors, best place for spend time,cheaperread more

We love B&R. Now some are better than others. The ice cream is the same, but at other places the…read moreservice can be awful. Not here. We decided at the last minute to get an ice cream cake for our grandson as on of his Valentine surprise. They had a great cake there and they wrote on it for us in 5 minutes. They were so nice and kind. The service was perfect. The place is always ever so clean and parking is very easy. It is comfortable with a few seats. The make the best ice cream at a fair price and have a wonderful selection. They give big scoops and they also have shakes and sundaes and anything you could want in ice cream. They also have a great selection of toppings. It is the perfect place for a last minute gift and of course you can order a few days ahead and get a custom cake.

Owners were really nice. Happy to support. And can't go wrong with baskin Robbin's. Classicread more

This was my second visit to this location. Unfortunately, they were out of a lot of…read moreflavors--especially the new ones--so I'll have to come back to try them. Customer service was really good, which is why I gave four stars. Otherwise, it would have been three due to them missing about half the flavors.

Another visit, another disappointment. Again, flavors were limited and the original tart was…read moreunavailable. Must be a common occurrence because the times we've been here, the signs "Brr Right Back!" and hand written signs are displayed throughout the store about stock issues. Not sure what's happening at this location. Also, when we were ready to pay, the girl that was stocking the toppings just had us wait until she finished what she was doing before she rang us up. When sitting in to enjoy our dessert, the same girl had others wait looking with confusion and baffled as to why they weren't being rung up either. Going to Menchie's on Ventura from now on. Further drive, but they're always consistent and stocked of flavors. At least we know what to expect.

Had an amazing experience this past weekend! Ordered a blueberry bagel with cream cheese. The bagel…read morewas fluffy. Perfect cream cheese ratio. The guy at the counter (Brandon I think?) was very friendly and gave me good recommendations. Will be coming back!

I am surprised at my self that hearing so much and loving bagels so much, haven't tried this…read moreWestern Bagel that has been around for a very long time. Probably over 25 years or more.. Service by Brandon fell short, when I walked in yesterday at 1pm. He was trying very hard to take my order. I think he was a new employee or something. Still in the process of learning his job. Didn't smile, was stiff, and not pleasant at all. I ordered 2 bagels. An Onion Bagel with egg, bacon, avocado, tomato & Mozzarella cheese. The cheese was not melted, the bacon was not crispy at all and barely any bits to it. The 2nd bagel was a lox bagel with capers, chives, cream cheese, lettuce & tomato. On everything bagel. Both bagels were not toasted to my liking, was cold, lox was not fresh, and the blueberry muffin that I ordered never made it to my table. I had to go twice to ask him for my Decaf Iced Vanilla latte and the 2nd bagel(lox) was not cut in half. Place was somewhat clean, there were 2 tables that was dirty with napkins, cups from the previous customer/S, before I even walked into the shop. No music playing overhead, and parking is in the back. The shop is nice and big with inside and outside seating. The last star that I gave; is for Brandon to do his job well and I do see that he's got potential. Good luck to him! I will be back to try other bagels and other flavors.

A friendly update to my previous review, they take phone orders at (747) 217-6401. I strongly…read morerecommend you call in your order on Thursdays (their version of Taco Tuesday) because they can sell out fast. It'll be a gamble if you show up anywhere past 6:00pm so call your order in and get it while it's hot! also on busier days they always have tables and chairs set out to eat there. And when you time it right there's a churro truck there for epic desserts afterwards!

Decent breakfast spot when your in a rush, Quick and…read morefriendly service. Lots of options , for a nice savory breakfast item. Plain coffee available. Cheap prices, yummy bagels.

Time for an update! Since my last visit which was back in March 28, 2025, I have been there a few…read moremore times, but didn't do a review. I walked in today around noon knowing that they close early. I wish they were open at least until 3 or 4pm like other bagel shops are. Got a somewhat friendly hello from Benito and he took my order. Let me not forget to mention that they have their favorite/regular customers and I don't know whether or not I fit in that category. The service here can be hit or miss. Place was somewhat clean, I had to clean my own table and there were some tables inside and outside that needed to be cleaned. Nice music was playing overhead and the atmosphere can be a little more soothing and warm. Food came out very quickly. Ordered their Onion Bagel Plain Shmear add Egg, $3.99 American Cheese, $1.29, Everything Bagel $4.69 Plain Shmear, add egg $3.99 add small slice of tomato for 0.99. Also, got their small 100% Orange Juice & their yummy, creamy spread.. Honey Almond. For all this the price came out to be $31.73 including tax and tip not included. EXPENSIVE!! You can get a dozen eggs from your local grocery store for just the add-on eggs on my bagels. My food was nicely toasted and everything was right with my order. It tasted DELICIOUS, FRESH, and the portions could have been just a little bigger. I will still go back to this place & instead of getting 2 add-on eggs on each bagel, I will only get one. They also do catering, pickup/to-go orders, and third party apps as well. There are many bottled beverage options as well, such as juice, water, etc... Parking lot is always full, shared with a lot of other businesses and has one gender neutral restroom.