We love B&R. Now some are better than others. The ice cream is the same, but at other places the service can be awful. Not here. We decided at the last minute to get an ice cream cake for our grandson as on of his Valentine surprise. They had a great cake there and they wrote on it for us in 5 minutes. They were so nice and kind. The service was perfect. The place is always ever so clean and parking is very easy. It is comfortable with a few seats. The make the best ice cream at a fair price and have a wonderful selection. They give big scoops and they also have shakes and sundaes and anything you could want in ice cream. They also have a great selection of toppings. It is the perfect place for a last minute gift and of course you can order a few days ahead and get a custom cake. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

i come to this baskin robbin's often because it's my favorite location. the service is always great, the inside is kept up with and they usually have a well stocked variety of flavors. read more

The team was very helpful in rectifying a cake. Thank you for your hospitality and acknowledgement.

BR still serve up a nice size scoop of ice cream. I had a yummy Cherries jubilee and mint chocolate chip. Still the best ice cream around.

Staff is always so friendly and quick to complete an order of 5 people! Not sure if the pm staff is there all day but this is the time we go and they're always able to handle a crowd. read more

They serve a good amount of ice cream and the workers seem to be friendly. Good service overall.

Another location in need of a tire overhaul. Service was friendly, but the space is really lacking. Most of the ice cream has freezer burn and they didn't have many other varieties available. Overpriced for the quality you get. Not worth returning. read more

It's Baskin-Robbins!!! What else do I need to say? Ever since I was a little kid, riding on my dad's shoulders, I've loved BR for their delicious ice cream! From a cone to a shake to a sundae, made with any combination of those 31 flavors, it's my happy place. read more

Showed up to this place at 4:36pm to get some ice ream and they are closed??? Note on door saying something like "Sorry, be back in 30 minutes." What business closes their doors at this time??? Thought BaskinBRrobbins was a more serious company??? They acting like a small mom and pop shop the can't even stay open all day??? Anyways, love their ice-cream but if they have the doors closed and we can't even get it what's the point??? read more

Baskin-Robbins - Closed??? - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

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Got to be the worst Baskin location in Central San Fernando Valley. They have this girl texting in front of me before taking an order. Then throws the cup on the counter before checking out. I told her I wanted it to go and didn't acknowledge anything just tossed a lid. These are your exemplary employees of these establishments now earning a competitive salary and yet serving the costumers how they wish. Also, the employee didn't even have gloves on. Potential health hazard as well. Avoid this location read more

Look, I didn't visit there, I ordered via DoorDash. So, I look at all these one star reviews and have to wonder. I can discount the stupid ones, like the one who complained the store closed a little early when there was a six o'clock curfew due to looting and torching. Yeah, really nice to complain about an employee who wanted to be home by six so as not to break the law. The fact that there was a little line outside (doubtful - two or three is not a line) is meaningless when there is a curfew in effect during a tumultuous time and when agitators who have nothing to do with peaceful demonstrators are sent her to destroy lives and property. I don't like the word privilege so let me substitute acting like an entitled cretin. So, I ordered two handpacked quarts - pistachio almond and Rocky Road. They arrived about twenty-five minutes later, still very cold, and the ice cream itself was great. So great, in fact, that I ate the entire quart of pistachio almond at one-thirty in the morning. One is always suspicious of this many one-star reviews, oh, yes, one is suspicious. read more

Excellent staff. The ice cream is amazing & I love there smoothies especially banana & strawberries. I highly recommend this location

This particular Baskin Robbins is really dirty. The products in the case look like they have been languishing in there forever and the staff really isn't into helping move them along either. BR isn't considered cheap ice cream either - would be great if the place took a little more pride in their store. read more

Baskin-Robbins - Cracked and old products being sold. Not helpful at all when we were trying to find something. Case dirty, floors sticky. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Something has changed over the years with this Baskin-Robbins. In the past I have ordered birthday cakes and it was such a hassle and the staff were unkind. This year I ordered online and the staff were VERY friendly and VERY helpful and kind (when I followed over the phone and picked up my cake). My cake is beautiful and half the price of other cakes in town. The details they did, they really went the extra mile. Thank you! read more

Yeah, ice cream is great but the two guys on that night were fantastic and had great customer service and were super nice and made a fantastic milkshake. This location gets five stars. read more

I've been here twice for cake and just to pick up ice cream. Unfortunately I keep forgetting the young gentleman's name. I don't remember if it's Max, Rob, Will ? Well excellent customer service and super helpful with the name on the cake. Appreciate him! I will write another review if I remember his name or when I go there again. read more

I got my birthday ice cream cake from this BR location and it was delicious. The owner was so accommodating, we literally walked in hoping we could get something special despite failing to order ahead and we found this fun cake. Had the chance to visit again today and we enjoyed double scoop ice cream cones. This store is newer to the neighborhood, and I give them credit for keeping it together during this time of Covid. This store is so clean and every time we visit so friendly. We hope they have much success in the future. read more

Baskin-Robbins - "Turkey" ice cream cake mocha almond. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

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We came to this location at 5:40pm and the employees closed and locked the doors while there was people waiting outside including my husband. So he knocked on the door and the employee said " i have to go home at 6" Really closing the door 20 mins early with people waiting outside. read more

We purchased ice cream here this weekend. But knowingly that there is a Pandemic Virus going around this employees do not use any gloves. Why? I just don't understand it. They are touching the cups, the spoons, the money. All with no gloves this is not okay. The one same person is touching everything and who knows if they actually wash their hands. read more

Worst fucking Baskin Robbins ever. I'm not going to gift a cake when it looks shitty. The lady didn't listen to my words so she had to do the decorations 3 times until I gave up. She said it would take 15 min. I was there for 30 min. I asked her to do the name exactly how it is in the picture. All capital letters. She did it in cursive. Then tried it again how i asked. The frosting was all Smeared and very unprofessional. I said i was unhappy and asked for a refund. I got a refund, but now I have to find another cake last minute. Don't hire people who don't know how to pipe or do cakes if they can't. They're a waste of fucking time. read more

I like their buy one get one ice cream coupon when you sign up plus free birthday cone 2.5 oz scoop too. On your birthday of course read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

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This is a horrible excuse for a place that sells cakes. I am so disappointed in this establishment. If you sell cakes and you are asked to write on it, let the customer know that you do not perform this particular aspect of your job very well. Birthdays are important moments that become enshrined in pictures for years to come. Why would you write on a cake like this and give it to a customer? This is unacceptable and I glad my daughter is an easy going child, but I should not have to deal with the shortcomings of this place of business on what in her life is a big day. read more

Baskin-Robbins - This is what they wrote on the cake ... My 11 year old would have done a better job. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

It's definitely hit-or-miss with employees here, but in the last couple of years, we've mostly had some really helpful and friendly folks. LOVE the chocolate chocolate chip when it's available, and they've been GREAT about making sure we don't run out. There have been a couple of times when they hired some pretty lackadaisical people who have no intention of being helpful, so I'm taking off a star. I know it's hard to get good help, but yowza... read more

I love this store they always have the limited edition of ice creams here, and I'm very happy when they have banana nut ice cream, as I was excited today when I walked in and seen it, because they don't have it all the time, clean store and friendly employees always, will come bk again and again. Never had a problem at this store ever. read more

Baskin-Robbins - Banana nut and butter pecan - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

The service is excellent. I recently ordered a custom cake and we were thrilled with the result.

Baskin Robbins is delicious! I have been eating at this chain for over 20 years now. They made me an incredible ice cream cake with a custom picture on it! However, I need to address a bad review. I'm actually giving this location 5-stars to offset the entitled troll's 1-Star review of BR. She says: "This place barely deserves one star. The people are really rude, some of the ice cream tasted freezer burnt, and it's dirty." "Barely deserves 1-Star"?? How full of yourself do you have to be to think giving them even 1 Star is some sort of blessing. It's like you only have a limited number of these sacred stars. A 1-Star review is a failing grade. You can't possibly give a worse grade so stop giving yourself credit like you gave them anything. "The people are really rude". 1st, the people WERE rude. You don't know if rude is one of their normal attitudes. "Some of the ice cream tasted freezer burnt." You're implying you had more than one ice cream so it's assumable you got some free samples, as free samples are a staple of BR. So this "rude" person helped you and gave you free samples? It doesn't sound like they were so rude and it also sounds like this business gives free samples. And it only deserves 1 of your precious little stars?? "And it's dirty." Yet you ate here. It sounds like the pretty ice cream princess wanted to rule the ice cream kingdom but was denied. In her hissy fit rage, she took a break from reading Facebook threads during a movie in a theater to write her 10 second review. Not content with gracing this business with one star and telling the Yelp audience the people that work here are permanently rude, she had to sprinkle 2 last complaints as the cherry on top of her anger-dessert. In reality, it turns out the ice cream princess is actually an ugly troll. Unfortunately for the troll, the guardians of the ice cream kingdom recognized this and denied this troll access to a fun and delightful ice cream kingdom. Her nastiness wanted to taint the ice cream but the guardians prevented this from happening. So the next time you're in this Baskin Robbins, thank these "really rude" guardians of the ice cream kingdom for saving the ice cream kingdom! read more

Walked in for a last minute birthday cake a bit pricey ! But the girls were very helpful and the vanilla chocolate ice cream cake was delicious read more

Baskin-Robbins - Spooky cake - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

The gentleman there was very helpful in preparing our order, and very patient, while I was helping a disabled family member make their choice. Everything was served up perfectly. I just want to say thank you to that man for his kindness yesterday. read more

I am shocked. SHOCKED that this place has an A health rating. Their work station was completely dirty and messy. They had no idea how to manage the flow of customers properly. It was completely disorganized. This one guy said, "I JUST WANT TO PAY FOR MY CAKE." The cake he had already picked out and touched. Hands all over it for several minutes. The woman working grabbed the cake box from him and put it in the ice cream scoop freezer. Right on top of the flavor I wanted to try. Absolutely disgusting. I was so over it at that point I didn't get anything. My dad was brave enough to still get a scoop. I will never go to a Baskin Robbins again. The quality of standards is so much higher for the product, service, and cleanliness of artisanal ice cream shops. read more

Guys over there are fabulous, especially Bilal and Kazi they both are really friendly and amazing at their work. They both helped me to get the best flavor of milkshake! Will come back soon! read more

I swear the worst customer service. Rude lady working the front. One time I got there at 10:45 in a jam the owner wouldn't open the door for me Bc they open at 11. read more

If I could give this place a 0 stars I would!!! don't order Postmates or any delivery from this unprofessional store.They always end up not having something you ordered,so don't waste your time! I rather go to my local liquor store to get ice cream than deal with the service of this place. read more

They were out of my favorite flavor bubble gum so the Sales Rep took down my number and offered to call once they restocked it. To my sheer delight she actually phoned to advise not only that it arrived but she also held two pints to the side for me! Outstanding customer service!!! read more

Tradition in our family to get an Mud ice cream pie for birthdays- they always have it ready for us and sometimes we can even get the oreo crust. Large parking area so no sweat getting pie to car on a hot day! read more

Great birthday cake . My kids did amazing job in both the best cake in town. I was so happy to see the supplies and the cake was very tasty of course with my name. Thank you everybody so much for the best cake. read more

Baskin-Robbins - Great birthday cake - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

This review is for their customer service. I walked in after a big crowd had just left and was completely ignore for 10 minutes. Then the two workers there proceeded to argue with each other in front of me as i just stood there waiting for service. I eventually left and did't get my ice cream. read more

Just went there and the guy working has PINK Eye.. health department would shut them down if that saw him.. it's pink, sticky and apparent and he's serving ice cream not using gloves.... never in my life have I witnessed that.. disgusting!! read more

Located within a fairly large parking lot on sepulveda and vanowen next to a super market and a few steps from a wing stop among other stores is baskin robbins. upon entry your greeted by a bald guy with a pony tail. Don't ask me how it's possible, just go in and be amazed at this unicorn. Anyway, the place seems pretty dirty and the employees definitely make it known that they're not the happiest working for BR. as far as the quality of ice cream, no complaints here unless you consider trying one of their new flavors that doesn't suit your palate. i had some "camo" ice cream which i had to spit out. it was disgusting. anyway, if it's late and you live close i'd still give it a try but don't be surprised. I warned you. read more

The quintessential dirty van nuys locale. Always full and always dirty...Van Nuys that is. This B & R was pretty clean on the inside albeit I was only in there for a total of 5 minutes. I had a free coupon because I signed up on the B & R website (hint: please sign up on their website if you like free ice cream). This is the one and only time I will visit this location although the service was quite quick. read more

Loved everything about this store! I've visited to other baskin robbins but employees in this location are so friendly and helpful. They will take time listen to however you want to customize and will help you with it. Definitely a 5 star! read more