[[HIGHLIGHT]]I've been bringing my car to Wheel Works on Tully for the past two years, and Tien has always taken great care of me.[[ENDHIGHLIGHT]] I've had my car serviced there three times, and it has run smoothly after every visit. I usually drop my car off when they open, and it's always ready in time for me to get to work. [[HIGHLIGHT]]The staff is friendly, the technicians are reliable, and I never feel pressured into unnecessary repairs.[[ENDHIGHLIGHT]] They always let me know what to keep an eye on for future maintenance, which I really appreciate. Honest, reliable service is why I keep coming back. Thanks, Tien and the Tully team! read more

Wheel Works - A happy Prius is a happy Princess - Tires Near Me - San Jose, California

I took my car to get tires checked, alignment and rotated at a Firestone but failed to balance them. I unfortunately found out on my drive from LA to San Jose when my car would violently shake after hitting 65MPH. Took my car here and they honored my warranty from Firestone and fixed the issue. They even offered to re-do the alignment if it was necessary and ended up not charging me at all for their services. Would recommend this shop in this area. read more

I've been visiting various Wheelworks locations for about fifteen years, and just like the others, this location is top notch impressive. [[HIGHLIGHT]]Customer service, clarity, patience, and clear communication are staples of this company.[[ENDHIGHLIGHT]] I highly recommend checking them out if you haven't had the chance. Cheers and thank you. read more

[[HIGHLIGHT]]Gary at WW was incredibly kind and helpful.[[ENDHIGHLIGHT]] My boyfriend purchased two tires from them recently. Only one was bad, however it was suggested to replace both. We don't have a spare tire so we decided it was best to get the good tire back. Gary went to the back to look for me, called his guy and got the tire back for me the next day! He made the whole process easy and seamless. [[HIGHLIGHT]]Great service, amazing attitude-- I would definitely come back.[[ENDHIGHLIGHT]] read more

Awesome place to get tires and other services done as well, [[HIGHLIGHT]]the manager Huy was really helpful and transparent about every aspect of the inspection[[ENDHIGHLIGHT]] as well read more

[[HIGHLIGHT]]Me & My husband go here everytime, very accomodating, no issues since then, great service, my car is HAPPY[[ENDHIGHLIGHT]]

Took my car in today to have a nail removed for a tire repair and they did an awesome job. [[HIGHLIGHT]]Service was awesome and people were great to deal with.[[ENDHIGHLIGHT]] Value was not bad but would rather do that than a new tire. Recommend for sure read more

I never write reviews but my last experience here left me feeling unsafe and taken advantage of. [[HIGHLIGHT]]I set an appointment for a simple oil change, and it may because of my age and gender, but I left this appointment knowing that I will never come to another Wheel Works again for service.[[ENDHIGHLIGHT]] The manager Hiểu was nice enough to provide the typical discounts for this service and for my Honda Civic coupe. My mistake was leaving my house key with them for so long. After promising that my appt would only take an hour, they took 3 hours to return my car back to me. [[HIGHLIGHT]]The customer service is very rude and inconsiderate.[[ENDHIGHLIGHT]] And I also feel like they take advantage of those who are not familiar with the prices of simple mechanic services. read more

Amazing service!!! The staff are very friendly and accommodating. I will definitelyd recommend them to my family and friends!

Brought my car in on a weekday morning to have the oil changed (I called to make my appointment the day prior). Jason who is the new manager running this shop checked me in, took my keys, and had his team get straight to work. He kept me updated with the progress throughout the hour. This location was busy but they seemed organized and methodical in how they were servicing each vehicle. My oil change was finished within the hour and the check out process was a breeze. Jason went above and beyond, and reviewed every finding on their standard diagnosis -- answered all my questions, and even offered recommendations (without pressure) for my next service visit. I appreciated the customer service and the quality of service delivery -- it just helps validate why I'm a diehard Wheel Works customer. These guys have my business for the long haul! read more

Wheel Works - Tires Near Me - San Jose, California

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Awesome service. [[HIGHLIGHT]]Staff was super helpful and efficient.[[ENDHIGHLIGHT]] Always fast and friendly service

I have to be honest throughout the years Wheel Works has been a hit or miss for me. But today I was helped by the manager Dan. I needed him to look at my tires to make sure they were still in good condition, and also needed new wiper blades for this winter season, he was so helpful. The interaction felt very genuine and he reassured me that my tires were in good condition. He also changed the wipers in less than five minutes. Just with that friendly interaction alone I'll definitely be back for my future car needs, thanks, Dan! read more

Wheel Works - This photo shows what I paid three weeks ago to change my rear blinker light. How is it less than $20 but $120 for a headlight bulb? - Tires Near Me - San Jose, California

Convenient, friendly, on time, professional services , satisfaction guaranteed ,highly recommended!

Horrible experience Called many times to make an appointment never answered, I should have skipped at that time itself instead visited the store last week and made an appointment,finally I am here today they never kept the promise as I confirmed while made an appointment they are super slow What the waste of time to visit this store they used to be very nice nowadays they went to down the drain will never visit this store now I wonder why the Firestone next door and the same company went and closed the door Now I could easily relate Come on wheel works pay attention to your customers and promises what u can commit or inform the customer if u need a full day to get the work done we will be very happy to drop off And finally don't ignore the customer it's almost felt someone forced you folks to work at the store specially MR Jonathan read more

I had an appointment for a wheel alignment. [[HIGHLIGHT]]I dropped off the car at the scheduled time, but they did not even call me after FOUR hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to call them to find out.[[ENDHIGHLIGHT]] If they were too busy at that time window, then they should not have scheduled a customer for such a simple and short service. read more

The team here is always very nice and has never tried to nickel and dime me. Their prices have always been great and they uphold some good warranties on parts. Took off one star only because a few years ago they replaced all 4 brake systems on my truck and had to replace them multiple times due to warped rotors. I ended up having to go to the dealership and pay for all new brake systems. Other than this experience this Wheel Works has always been amazing and the guys who work there are super friendly and always willing to help and give advise. read more

Everyone is friendly here. Abner is very nice tech and deserves a raise. Always greats me by name whenever I stop by. Huy the man to talk to when it comes to working around your budget. read more

Worst tire replacement service that I've ever had. They broke one TPMS, and said it's not their fault as this TPMS was too tight. And gave me option to put that broken TPMS back or buy new one. I had to buy new one as they already finished 3 tires. but they charged me $80 for one TMPS (4 pack is just $30~$50 on Amazon) and also charged $100 for TMPS programming. They are actually doing robbery. read more

My friend needed a full inspection of her car. Since it's close by home, decided to make an appointment for Saturday morning 9am to take her car in. Dropped off her car and was told she will receive a call in the AFTERNOON, means after 12pm. Comes noon, no call. Comes 3pm, no call. Calls shop, tells her they will call her in afternoon (mind you, shop closes at 6pm and it was already 3pm). Goes in at 530pm (30 minutes before closing), gets told they never looked at her car after (1) had a 9am appointment and confirmed and (2) 8 hours had gone by with NOTHING DONE. My friend took back her keys and left. Don't waste your time coming here. Customer service is poor. You're better off somewhere else. read more

Please avoid this Wheel Works location at all cost, they do not provide updates on your car service, understaffed and lack understanding in the definition of an appointment. I was confirmed for a scheduled appointment for 9AM on a Saturday morning because I needed a full vehicle inspection for my car. Checking in was simple, employee checked my car's odometer and I handed him my keys. (He didn't even lock my car doors, luckily I double checked to make sure they were locked before I left the shop) He told me that they would call me in the afternoon which was the ETA for when my car would be ready. Hours later-still no call and I called the shop for an update of my car, employee was clueless and then proceed to tell me that a technician was working on another car and my car was next. This gave me some hope that my car can finally be worked on. Again, hours later, no call back from the shop. I showed up with a friend 30 mins before closing, just to see if my car even moved into the shop, and to my surprise, it was still parked in the same spot where I left it that morning. I went inside and asked the employee if my car was ready, and it was never worked on at all. He proceeds to tell me that two of the guys were out sick, which would've been helpful if I was told beforehand and I would've have waste my time waiting on them to work on my car. I ended up going to another Wheel Works location, and my car actually moved into the shop quickly, and inspection took less than an hour, compared to the 8 hour of non-existent work at this location. Also, please don't confirm appointments if no work will take place. read more

Great service!! Excellent customer service- answered all my questions - and price was very reasonable.

Honestly, do not go here for any of your car needs. This is my first time going to Wheel Works because the Firestone closed down nearby and I've gotta say this is the WORST customer service and experience I've had in awhile. I had an oil light that won't turn off brought in, they did their diagnosis, said I needed oil and the sensor swapped out. Seems simple right? They asked me to leave my car over night so they can order the part. Next day, I had NO communication from them and I had to call them at 3PM. Come to find out they ordered THE WRONG PART, and did not think to call me? They asked to keep the car another night. I said fine. The NEXT DAY (now Wednesday) still no call ALL DAY. I had to call back at the same time (3PM) to ask when am I getting my car back?? They mention their Master Mechanic is not in today and their techs cannot replace the part. They still DID NOT think it was a good idea to let me know?? And they want to keep my car ANOTHER DAY? All in all, that's 3 days in counting they've had my car and they NEVER thought it was a good idea to keep me updated?? Terrible communication, terrible customer service, terrible everything. You guys need to do better. I would give 0 stars if I could. read more

WARNING TO EVERYONE IF YOU CAN GO SOMEWHERE ELSE GO DONT COME HERE! This was the one time my dad had the worse experience with wheelworks for my alignment. We took it in yesterday for an alignment and when they were finished NO call. My dad had to call them and they said they'll check and didn't call back until 10 minutes after. We got there and picked up the car thinking it was completely normal. My dad has been a long time customer to wheelworks never took any of our family cars to any other shops. So he thought it was gonna be normal everything is fine. Today he was gonna go out with my car to test the alignment to realized in the garage it was damaged. Wheelworks damaged my car and never bothered to say anything. They said we already had the scratched but I know DAMN WELL my car never had a scratch near the tires. So my dad took it back and QUANG ( the person who worked on my car) said we already had it and showed him their paperwork where he circled the section and said "scratched" but come on even if it was done and they scratched it afterwards they could've just marked the scratched to not have any trouble. So because they already marked the spot that's supposedly been already "scratched" before we can't claim our insurance NOTHING. The worse thing is Quang himself said there's cameras recording everything so my dad waited for the Manager himself and asked if he can look at the previous recording because of this scratch. But the manager himself said " we don't have cameras." Like why one person say there's cameras and one other person say there isn't. I honestly don't know if I could ever go To wheelworks without taking a picture of my car entirely just to be safe anymore not just my car but everyone in the family cars. The only reason why we would return is my dad prepaid for a full year of Alignments without having to pay but honestly if we didn't have that it would've been the last time of us showing up. Wheelworks get better employees who will own up to their mistakes and not frame it to the customers thinking we don't check our cars every single day or look at our car every single day. And Get cameras to other customers in the future won't be played by you guys and you can prove that you didn't actually do something to any cars. read more

Wheel Works - Tires Near Me - San Jose, California

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I've brought my car here twice before and I've always left satisfied! The workers are super nice and friendly. I'm so glad there's a decent tire shop close to me that's reputable and efficient! The first time I came, they pumped air in my tires for free (I didn't know how to do it yet LOL) since my tire pressure was on. The last time I came, they found a nail in one of my tires and fixed it for a very good price! Although the wait time was longer than anticipated, I was happy and felt safe using my car after. Overall, I will definitely be coming back here! I've only had good experiences so far. read more

[[HIGHLIGHT]]Area manager are rude to employee, I saw an employee got assaulted in the showroom and threatening employee outside parking lot.[[ENDHIGHLIGHT]] But the manager fire him because he reported the incident. Area manager has no honor and can protect employee from the threat. [[HIGHLIGHT]]The worst area manager ever see that treat employee like that.[[ENDHIGHLIGHT]] The employee that got fired was honest advisor. read more

I came in on Monday and was told it wasn't busy. I wanted specific tires and was told their supplier was held up due to the bay area fires, which is understandable. The Vietnamese guy who seems like he was the manager told me to try getting the tires at Costco. Come Tuesday, I had my tires shipped to me already by tirerack.com, which I highly recommend using to leverage a better deal on your tires. That being said, the same guy forgot I came in Monday and didn't seem enthusiastic to throw the tires on the wheels although I purchased a lifetime alignment with wheel works at the Alum Rock location. I understand how business works since he couldn't make more money off the transaction from a tire sale, but I was in the red zone for my rear tires and I needed it done. He told me it would take a few hours due to them being busy, which definitely seemed that way. I told him it was fine, but he would have rather had me come in Wednesday. I said I really needed it done, so he obliged. They actually got it done a lot sooner. Up until this point it would be a 5 star review, however I received the car back and wasn't informed that they burned a nice strip of my steering wheel while operating the car for their business as you can see in the attached photo. Also, I'm a skeptic and checked that they not only lost 1 of my tire valve stem caps, but also overinflated my front tires by 3 PSI each. This shows me they aren't detail oriented and the principle of losing the valve stem cap and damaging my steering wheel without admittance shows me unprofessionalism. Also, becareful what kind if valve stem caps you put on your wheels as they can potentially cause issues. I'm a "car guy" and a detail oriented person, so I am a critic when it comes to my "baby." I probably won't come here again. Kudos to the guy who finished my transaction as I've seen him at the 24 on McKee regularly. God bless us all and I pray the manager fixes the printer and looks his customer in the eyes and chats them up when he makes them wait. Bonus, I also know they drove my car hard, because I clean the exhaust tips of carbon and found a fat amount posted on it. Careful car guys. read more

Wheel Works - Strip of my steering wheel damaged. - Tires Near Me - San Jose, California

Don't come here. [[HIGHLIGHT]]I dropped my car off at 7:30am and they said they would take a while (which I was fine with).[[ENDHIGHLIGHT]] I called at 1pm and they said it would take them until 5pm. [[HIGHLIGHT]]I call at 5:45pm to see the status, they didn't pick up the phone until the 3rd time I had to redial.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Somebody asked me to stay on hold and had me waiting on hold.[[ENDHIGHLIGHT]] I decided to go over to the shop (still on hold) and saw that a worker had his head down on the desk, on his phone. This place is ass. read more

Never take a vehicle here! I was helped by Jason who ordered mud tires for my truck when I specifically asked for all-terrain tires. I dropped my truck off on a Sunday night and it wasn't ready to be picked up until Wednesday evening. for tires..... to try and remedy the length of time it was taking Jayson offered an alignment which he then charged me for???.....and was not willing to help me get all-terrain tires on my truck. In the end Jason refunded me $16 for the time delay. Now I'm stuck with these Gawdy loud tires because I just shelled out $1000 and had to get rides for three days. The tires seem to be installed correctly and alignment is good but super bad customer service, that was a lot of money to spend to come out unhappy Oh and they killed my battery read more

Smooth services every time. I bought a few tires here, and got a few punctures. Brought my car in and they fixed within the day. No appointment need. Oh and if you have hazard warranty, they will patch or replace the tires (prorated). I know where to buy my tires now. Oh Stay the hell away from Costco. read more

I bought new tires from Costco and they recommended that I get a tire alignment from somewhere. I was kind of weary because in the past year I've had to get work done on my own car and my mom's car and each place just seemed so sketchy and tried to upsell me on every...little...thing. I just wanted a no-nonsense place that would do what I came in for without hassling me to spend more money than I intended. So I was super glad with my experience with Wheel Works on Tully. It was easy to get the price and book an appointment online, and then I brought the car in, hung out at the McDonald's next door, and 40 minutes later the alignment was done. It was hassle-free. The two desk employees there were nice and efficient. I was so surprised by how quick, easy and painless the whole process was. read more

Slapped some new tires on the Honda and was recommended this spot to do a quick alignment. Price was fine but the final invoice included the following " to comply with the cal air resources board, we will check and adjust your vehicles tire pressures. Actual psi : 33/33/33/33. This checked out as it complies with the car's manufacturer recommendation, however after having a sensor go off and measuring my tires, they were all over inflated to 55. Trash if you ask me read more

Wheel Works - Tires Near Me - San Jose, California

Was calling to see how much they would cost to fix a deflating tire, dude straight up just hung up the call. Wasn't planning on going there last minute but the amount of disrespect he did by hanging up the call instead of saying anything else, garbage service. I would've given it 0 stars. read more

I brought my car to this place after the dealer's warranty expired. There were three times that my car came out of this shop worse than when I brought it in for service. The first time I thought they just found other problems and wanted more work just like the dealerships always do. The second time I thought maybe it was coincidence because the car was 10 years old. However, the third time was bad and I brought the car right back. I told the service advisor about the problem. I was upset and confronted the mechanic because I know my car didn't have this problem before I brought it into the shop. The mechanic said they didn't cause the problem but they will give me a good discount if I want to fix it. I just left and took my car to a different shop to fix the problem. read more

I needed to change 1 tire and they told me they have a policy requiring to change all tires for $800.

[[HIGHLIGHT]]I called to get a quote last night and the person who answered lacked etiquette or customer service.[[ENDHIGHLIGHT]] I read the reviews and wow They were consistent with regard to there phone etiquette, which they have none. [[HIGHLIGHT]]I waited on the phone and thought the guy had hung up on me because there was dead silence, He didn't say what he was doing, but I was patient and waited[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He comes back and says they don't have the part in stock. I said that I was calling for a price quote. 3 times but he never said that he couldn't give me a quote.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I got frustrated and called the guy stupid and hung up. Well, the guy took my number from the store records and started texting me. Harassing me for over an hour. Even after the store was closed. He claimed to be the boss.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There were 2 numbers from which I was getting texts from. I called both numbers, but no one picked up and they just keep texting me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The boss told me to come out to a pay less parking lot near the shop where they were waiting because as he put it, they were tired of my s***[[ENDHIGHLIGHT]] Yeah, I was upset, but sticks and stones, buddy. Maybe I shouldn't have called your worker stupid, but you definitely shouldn't have taken my number to harass me after hours sticks and stones. Buddy, where's your professionalism? You guys lack class as well. I would never go to any wheel workshop. Ever and I would definitely not recommend that anyone go to your shop on Tully Rd. The guy was throwing out the N-word at me. How cool is that. You a Boss violated customer confidentiality rights. People like this shouldn't be in business at all! read more

I went to Wheels Works to get a new tire. Dan was the service guy in the front that gave me the best price. His customer service is more than excellent. He treated me with the most respect. He has such a awesome personality. He is the true meaning of Excellent Service. Wheels Works you guys have a wonderful employee in Dan. I will definetly go back and refer friends and family. read more

Shout out to this Wheel Works big time. It was a rainy Sunday when I got a flat tire on my Subaru. I waited almost an hour for AAA to come and tow my car, so I had to come in a half hour before they closed. Thank the heavens they took my car in to get it patched, and for an amazing price! I'm sincerely thankful to them for doing this! Everyone should go to this Wheel Works! read more

The personnel in here is very rude and unprofessional. I made an appointment to change my tires on Saturday, April 1st 2023 at 9am. I dropped off my car around 9am. I called them around 1pm to see when my car might be ready as the Hispanic male worker suggested it was going to be ready around 2pm. I got there around 2pm and waited inside the store for almost four hours. The store inside was hot as the heater was broken. I kept on checking with them But they never gave me any real updates. They just kept telling me to just continue to wait. I finally heard back from the person who wrote up my order around 5pm. His name is Dan and he told me that he forgot to order the tires so he had to pick up the tires from a different store. By the way, he was Cussing and being very unprofessional.I waited until 6pm and I told them that I will just come back the next day. I went back the next day and none of the staff apologized. I hope someone can look into this and get back to me. I spent almost a thousand dollars and I don't deserve this kind of rude and unprofessional service. read more

Made a 3pm appointment for oil change and tire balance and rotate. Dropped off car at 2pm. Shop closes at 5pm. I call multiple times around 430pm but no one picks up phone.. I show up at 455pm to pick up my car. Cashier has 20 minute conversation about him looking at other jobs that are willing to pay him more while there are 3 other customers behind waiting to just pay and pick up their cars.. By the time he gets to me at 530pm he tells me they didn't even have time to get to my car. Wtf?? extremely poor customer service. I'd avoid this place since they are not mindful of their customers time. read more

Took my car in for minor work. They called me a few hours later & told me I needed some major work done. I told them I couldn't afford it. When I went to pick up my car, they told me they'd give me a huge discount if I got the work done with them. They also said that my car was dangerous driving with this issue. It was going to cost me over $3,000 to fix. I decided to take my car to the dealer & get their opinion. I gave the dealer WW paperwork. Dealer inspected my car & said there was NOTHING wrong with my car. Dealer said I made a good choice in getting 2nd opinion. This is such a sad situation since this facility is in a poorer neighborhood and I'm sure I'm not the only one they've tried to take advantage of. Do your homework people. read more