Our salesman, William, was the reason we swapped. He was passionate about the sale and made sure…read morethe process was as smooth as possible. We are happy with the new system and appreciate William for no-hassle, bespoke experience!

I've been a loyal Vivint customer for many years, and the company itself has always delivered…read morereliable service and strong security. This review is not about Vivint as a whole--it is specifically about the unacceptable conduct of one customer service agent: Megan. Megan attempted to assist me but was unable to resolve my issue. When I asked to speak with a supervisor, she placed me on hold for 15 minutes without a single update. It became clear she had no intention of returning to the call, and she simply waited me out until I hung up. That is not customer service--that is avoidance. When I called back, Joy/Julie answered and resolved my issue quickly and professionally. I then spoke with Vanessa, a supervisor, to express both my appreciation for Joy/Julie and my serious concerns about Megan's behavior. Megan demonstrated a lack of professionalism, urgency, and basic courtesy. She either needs significant retraining or may not be suited for a customer‑facing role at all. Every customer deserves to be treated with respect--exactly the way any of us would expect to be treated.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

So we had a security system installed by Securimax in 2023 and experienced nothing but problems…read morewith the system. The panels never worked right and had a tech on several occasions and was told it was my internet that was causing the problems. Finally, after 3 years on constant issues I called to cancel the service and was informed I needed to send an email and they would cancel. No one tried to keep us as customers and resolve the issues. Additionally, 2 wks after cancelling their service the monitoring station called us 15 times saying they were receiving trouble signals. When I talked to the monitoring station, they said they had not received any information about the cancellation. If you are looking for an alarm company think twice about using Securimax. Very unreliable

DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

DT Security provided exceptional customer service, offering clear and detailed explanations…read morethroughout the installation process. Danny and Angel were incredibly helpful from the start to the end, making the installation a breeze. I couldn't be more pleased and secure in my new home thanks to their expertise.

Update: True Protection is a separate company from Brinks…read more True Protection is top notch in customer service and will set you up properly and resolve any problems. You won't find a more helpful, personable group of folks to work with. However, Brinks is an awful company. We paid way too much for Brinks monitoring and equipment. 5 stars for True Protection; 0 stars for Brinks. Ask True Protection to not use Brinks for monitoring your system.

Updated: the system is broken AGAIN, had a technician no call no show today…read more They remain garbage Absolutely a nightmare from start to finish. The initial sales call went super well, they got out to replace our vivint system within a week which is where the problems started. It took them no less than EIGHT TRIPS to finally get the initial install finished, and each tech they sent badmouthed the work done by the other techs, and management was utterly clueless and absolutely incompetent. The install work was incredibly sloppy, and we had to have painters out to repair all teh damage they did to our walls. They used a weird hodge podge of equipment and software, and we remain deeply unsatisfied. AVOID like the plague.

Max electrical Services responded quickly and came the same day I requested help. My fridge had…read morelost power, along with several other plugs and another electrician couldn't fix it. Chris and Mason came to the door and spent a couple hours figuring out the problem that had stumped that other electrician. My house is old and some things done by previous owners were problematic like having that circuit powered by two breakers. They fixed that problem, fixed the outlets and installed a new breaker. They were very pleasant to deal with and they even brought treats for my dog. Will definitely call them going forward for all my electrical needs. Five stars!

I hired Max Electrical Services to install an outdoor outlet on my back patio to power some string…read morelights, and I couldn't be happier with the experience. My electrician took the time to walk through where exactly I wanted it placed and talked through the best way to run the wiring to minimize visibility. Really appreciated that he made sure I was comfortable with the plan before getting started. The work itself was clean and professional, and the outlet works perfectly. What really impressed me was how helpful he was beyond just the electrical work. While he was here, my patio door handle completely broke off (totally unrelated to his work--someone else in my house broke it). He gave me some informal advice about what replacement part I'd need. Then when he had to run to the home improvement store to grab something for the outlet installation, he offered to pick up the door handle for me too. That kind of thoughtfulness and going the extra mile was great to see and highly appreciated since I had a busy day dealing with kids before a trip. I'd absolutely hire this company again and recommend them to anyone who needs electrical work done.​​​​​​​​​​​​​​​​

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

Really great experience (from start to finish) working with this family-owned company! When I say…read morefamily-owned, I mean that Mary, her husband, and their son will come to your house to install your new system. That level of family-owned. First and foremost, Mary has fantastic communication. When I initially sent my quote request, she responded quickly and thoroughly. Throughout the process, I had multiple questions (new to this), and she took the time to carefully reply to each question via email. This level of responsiveness is super important to me especially when it's a field I'm not knowledgeable in. There are a lot of moving parts when alarming a house and it was important that I understood exactly what we were getting. Her team did a great job installing our new security system. Everyone was very nice and professional. They took the time to explain everything and asked our input (regarding placement, etc.) whenever necessary. Mary carefully went through everything in the app to get me set up and familiar with the interface. They were also very respectful of our home -- offering to either remove shoes or put on their own shoe covers (we're a shoe-free household with small children so this is important to us). I also really appreciated how customizable everything was. There are so many different options that are offered with the security system (including a lot of automation like locking doors and controlling lights, etc. that we weren't actually interested in). If you're a newbie like me, I'll break down the basic security options. It helps to have some understanding of what's available before you get started. I was a little overwhelmed but Mary was helpful in answering my questions. Anyway, you've got a keypad that controls your alarm system (arm/disarm). You can do that via app (even if not home) or key fob. Then you've got your various sensors. Obviously, the door open sensors are a must. They'll trigger the alarm if someone opens the door (when armed) and is unable to enter the proper disarm code. Then you've got the option of installing window open sensors. There are also glass break sensors (generally, one per small room or two for large rooms) that will notify you if a glass break is detected (or if house is armed, set off the alarm). Finally, you've got motion sensors (these are automatically turned off when you arm your system in stay mode versus away). Assuming you'll wire the doors, you need to decide if you want glass breaks and if so, whether they will cover full home or just most vulnerable areas; if you want window sensors and if so, on all or some windows (might depend on your window type and vulnerability to window being manually opened and whether glass breaks might be sufficient); and whether you want motion sensors and which areas you want them to cover. I'd recommend doing some preliminary research/planning on how these tools might fit your home and what coverage is necessary versus overkill. It depends on your layout, etc. Next, you've got cameras. They offer WiFi-based cameras (operated through alarm.com) and standard wired cameras. Video doorbells too. We replaced our Ring with their doorbell cam to centralize our camera controls. You can have everything controlled through the alarm.com app for convenience. The app is great -- very user-friendly. Anyway, there are a lot of other options available as well that I didn't even delve into. Thought I'd share the basics to get you started. Don't hesitate to use this company! They offer free in-person consultations and fantastic service -- professional, friendly, knowledgeable, and responsive. Oh and their rates seem reasonable and competitive. Very pleased with this experience as well as our new alarm system! BIG THANK YOU!

We contacted Security Consultant Pros about purchasing cameras for our property as well as several…read moreother companies. We chose Security Consultant Pros because we felt really comfortable dealing with a smaller family owned company. They were extremely knowledgeable, professional and a very quick install. They walked us through how to operate and use the system and made sure we were comfortable with everything before they finished. We contacted them later about an issue we had with the system and they immediately helped us over the phone on what we needed to do to correct the problem. All in all, it was a very pleasant experience and we know that they are only a phone call away for any help that we may need. Thank you Security Consultant Pros for a job well done.

Ralph's company is by far the best in the ATX area. Phenomenal job. They're very responsive, and…read moreprofessional. Originally I went with the True Protection Company and it wasn't nearly as good as his company. Ralph and his team are a 10/10. Well worth the money. He made our security system work super well just as he was asked! As someone who works for the government, everyone here is pleased and impressed. The government thanks you Ralph!

Fast comprehensive and friendly. Came out and gave us a quote the next day. Fairly priced and…read morewalked us through all the options.