I stayed here during Basscamp Festival and had a wonderful stay! There is no casino in the lobby so you get a nice break from the smoke/ sounds of Reno. The hotel is gorgeous! Next door, there is an attached bar/restaurant. One of the bartenders made me a delicious iced tea mocktail. It was refreshing and had no sugar. The room was HUGE! I really slept well and really enjoyed being in the actual room. The service was immaculate too. I'll be back for sure! Love that Reno is starting to have an EDM scene so I'll def return for a show read more

Some good ideas but poorly executed. Dark and dreary decor with orange hallway lighting. Very odd. Staff at front desk never greeted people upon entering and I'm pretty sure that when we walked through the reception area there were many tense conversations between staff and guests. We stayed 5 days so we had plenty of time to observe. Or a guy from maintenance was hanging at the front desk. I worry that the place is beginning to get worn down and someone thinks someone else is paying attention. Broken lights, letters falling off the wall. Elevators are disgusting. Room carpet / nasty. Our bathroom didn't see a broom. The valet team ROCKED!! The restaurant is a different story. 4 Stars. I'd move the restaurant manager over to the hotel side or make her/him the Good Morning, love you of the whole thing. Great happy hour - bar staff was great. Breakfasts were wonderful. read more

I wake up after staying at this average hotel to the fire alarm and am then told not to worry about it as it is something on another floor, then I get up to take a shower and there is no water at all. I call the front desk and they say, sorry nothing we can do. I check out and go to another hotel and ask to have the Manager Frank Lupiani call me which he does not, I leave two messages and he does not return my calls. I was told by the front desk clerk to basically pound sand as they would not do anything for me. I would not stay here again - the hotel is average at best and the customer service is like that at a Motel 6 and about as clean! read more

SUMMARY: Location: Prime location right by the Reno arch in downtown Value: Fair price for a good location Cleanliness: Looked clean, but after seeing the toilet lacking a cleaning for probably a month... 2.5/5 - for the price and expectation as a 3-star hotel, I'd expect better cleanliness My partner and I reserved a room for a short weekend in Reno as we drove from the Bay to enjoy a day of snowboarding at Palisades. Considering the lodging prices around Palisades are exorbitant, we found much more affordable and quality places in Reno. Whitney Peak was noted as a 3-star hotel, which I would agree with. The lobby was nice and included a swanky, but casual restaurant. Amenities included workout rooms with an outdoor rock wall! My floor also had a FREE water station. This hotel's ambiance is a little quirky, unique, and modern. Kinda nice little oasis from the rest of Downtown Reno. But cleanliness was an issue for our room... The room looked clean and was comfortable enough, but I'm still a little grossed out by the toilet that seemed to have not been cleaned for at least a month, that's being generous. I didn't take a picture because I was just disgusted, but the toilet had a LARGE grey ring climbing the top of the water and extending at least 4 inches or so around the entire bowl. Even without Covid, I would have expected better cleaning practices. Maybe it was just our room? Idk. Either way, it turned me off from ever booking in the future. Other notables: -They do have valet, but they also have self-parking at $5/day. The garage is a VERY short walking distance from the hotel. Also, the parking attendant working was super informative and pleasant! SUMMARY: Looks fine, but my personal experience with my room cleanliness likely prevents me from booking in the future. read more

We stayed here last month. We love this hotel! After we checked in we were treated to cocktails on our way to the elevators. Yum! Once in our room, it was beautiful and spacious! The beds and pillows were so comfortable! We loved the slippers and robes in the closet. How fun! We look forward to staying at this property again. read more

No different that any other 2 star hotel. Reasons to stay there If you hate casinos. If you rock climb. If you like ski maps and pictures, but want to drive an hour to the slopes. Giant breakfast portions at the Café. Reasons not to stay there Not near skiing or any other outdoor activity run down Concrete décor read more

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The Whitney Peak Hotel is a nice nonsmoking(!) alternative to staying at the nearby casinos. The room was nice, check-in was easy, and in response to our request for a "quiet" room we got a 5th-floor room far away from the elevators (which seemed nice at the time, but read on). The restaurant on the first floor is nice and obviously convenient. We enjoyed drinks and a couple nice meals there during our stay. But overall, I think I'll check out other (non-casino) hotels before considering Whitney Peak again. The hotel portrays itself as catering to an "active" crowd. And to be sure, the Basecamp climbing facilities on the second floor are extensive (nb, discounted, but not free for hotel guests). But unfortunately, there's evidence that this marketing image is only skin deep. For example, in the gym (free), both elliptical machines were out-of-order. And like your standard casino hotel, you're still very much corralled into using elevators instead having a stairs option. I heard rumor that at least one of the elevators was broken; and given the amount of time I spent waiting, I believe it. There's a certain irony to a hotel that lets you climb up the _outside walls_ of the building, yet reserves its stairwells for emergencies only--complete with signs warning of alarm activation. Pushing through these empty threats revealed an ugly construction-zone-looking stairwell with broken lighting, random debris, and trash. I asked at the front desk about a way up to my room via stairs, thinking maybe there was another route. They directed me (no joke) _outside_ to the Basecamp escalators down the street. But after taking those, the Basecamp desk confirmed that the only stairwell was the emergency exit I had already discovered; and that the one-way doors would only allow me to exit the property. I actually consider this a safety issue. You don't want your first time taking the stairs to be under the stress, darkness, and chaos of an actual emergency. But moreover, Whitney Peak has an opportunity here to show that their support of active lifestyles is more than just marketing. Unfortunately, our room turned out to be less quiet than hoped. We were far from the elevators, yes, but apparently directly above the ballroom. And on our second night, loud music came up through the floor until about 11pm. Why the front desk thought such a room would be quiet, especially given the numerous floors above us where we could've distanced ourselves from the party, I don't know. I called the front desk, but they only offered to call security about the noise, and ultimately I didn't notice a change in volume. We weren't offered any compensation for the apparent mix-up in room placement. read more

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If you are Hilton Honors member, skip this hotel because they can care less about providing any loyalty to Hilton's most valuable customers. Even though they had upgrade rooms available, they would rather let them go empty then to reward you as a valued customer. Take your business elsewhere, because there's plenty of other hotels in Reno. read more

Hotel is nice . Parking is a pain! You have to pay for ins and out.. The parking structure is around the block making it challenging to load and unload your luggage read more

Ever heard the phrase you can't put lipstick on a pig? Well, the Whitney Peak defines that. Gorgeous lobby, cafe, hallways, hell, even the rooms... But once you look underneath the surface, you find an easily 30 year old bed that actually creaks when you get on or off... zero cushioning on top, just a flat surface. They felt like swap market mattresses, the most basic it can get. Then add to it that the toilet barely flushed and the conditioner dispenser (yes they only have dispensers) didn't work. Was only there 12 hours so didn't test out much more than that. Would I recommend a one night stay? Sure! It was really clean and smelled nice but hardly deserves the four stars it gets otherwise. read more

Great place for a party!! The team was professional, food was great, ambience even better! Great place for corporate events. No casino makes it even better! read more

This place had great service! The staff was wonderful. Parking is cheap, they gave us a wonderful view to El dorado next door and to the mountains in the 2nd room( I went with my boys we had too many people) . There are 2 things that may discourage people 1. No Pool 2. No microwave in room . That to me wasn't an issue , the gym was cool the sauna and steam room were awesome, I need to stay here again when I return to Reno read more

Held our Holiday Party for our employees on the third floor in their beautiful venue! I highly recommend this as an alternative to the casinos and it is locating centrally near the Reno Arch. The staff who helped to arrange the party was helpful and seemed to really care about how happy I was with all of the event details. We has several attendees from out of the area who were amazed at the beauty with the wrought iron chandeliers, portraits of famous people, brick-like walls, and the food really helped to create a vibe that was built for a night of fun! The staff and the food were also terrific. The bartenders were efficient and we never had to worry about a line at either bar. Thank you to all who helped to make the evening tremendous and one to be talked about for years to come! read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Whitney Peak hotel is located right next to the Reno Arch - Hotels Near Me - Reno, Nevada

Three stars for the actual hotel, I would say 4 for the amenities. Pros Non-smoking, not a casino water dispenser on the floor climbing gym, gym, sauna starbucks in walking distance nice people Cons very loud, from the wind noise against the windows all night to the housekeeping staff. On friday, housekeeping started at 7am and were working loudly in the hallways until 11am. While the heater worked well it was also loud when it kicked on. The actual hotel room experience could be improved upon. No box spring under the bed, all smooshed pillows, fan in the bathroom didn't work, not all the lamps worked. Shower was just okay. And while the room was not overtly dirty, it didn't feel clean clean clean. The cafe in the lobby was more impressive than the continental breakfast in the executive lounge on the 15th floor. Elevators had a mind of their own. Awful coffee. Friendly people running the place. read more

I did not really know what to expect after looking at the mixed reviews and photos on Yelp and TripAdvisor. I'm not gonna lie; I was really impressed with this hotel. There are just sooo many things to touch on that I don't even know where to begin. Staff was very friendly and helpful. We had reserved two nights but bc my club didn't let me book one with points and one paid with cc together, I had to book them separately. The hotel had already seen this so when I put a request to have the same room back to back, they had already arranged for this in the system. The location is great. The hotel is in the heart of downtown and even though it's not a casino hotel, it's literally across the street from one, so you get to go back to a nice non-smoking (pet friendly) room, but you can just walk across the street to gamble if you desire. The hotel is within easy reach of good eats whether just a walk or uber ride. The hotel is really nice and as mentioned, it's a non smoking hotel so you can sleep easily, not having to breath in all those smoky fumes. The décor is modern with some natural/rustic touches. I didn't see many pets, but it is a pet friendly hotel. The room itself is big. I swear there was room for another king bed. They could've easily added a couch in our room, but the chaise sufficed. There's a long desk if you need to do some work, lots of dressers, super spacious you can prob do a workout class in there (hubby tends to do that on vacation). There's also a safe, fridge, as well as a Keurig. I did see some reviews mention that the elevator is loud, and you can hear the elevator DING from the rooms. I did hear it myself, but it didn't bother me. I say if you are that sensitive to sound, just mention this when checking in and try to get a room away from the elevator. Didn't dine here but the menu looked good, and I could smell the breakfast every morning. The gym is huge. The cardio machines (3 treadmills, 2 ellipticals, 2 bikes) could use some maintenance but at the end of the day, I was able to use it as needed. One elliptical did not work at all and the two bikes creaked; sounded like both needed new pedals. The weight machines and free weights were sufficient to get a full body workout. There's also rock climbing but I did not partake; I just watched those that did and it was pretty cool. I did not use their shuttle service, but it is available, and you can call the hotel to arrange it in advance. I believe there is a small fee for that. Oh, side note - we gambled at Cal Neva and they have a partnership with Whitney Hotel to get comped and/or discounted rooms. Get their players card bc on a holiday weekend when table minimums are $25, you will be glad Cal Neva is around. Free wifi was good. Slow at times but worked nevertheless. No resort fees. Just two minor not so cool things but nothing detrimental to our stay - AC was on 65 but felt like 70; AC just wasn't as strong. After a fast 7-/+ min shower, the water took forever to drain so there was standing water about 3-4 inches high. Hopefully it was just our room that had the issue. Overall, we were very happy with our stay, and we'd totally come back. read more

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First off let me start off with the wonderful customer service and hospitality from the staff! The room was great! Clean and wonderful view. Dog friendly. They have valet parking or you can park in the garage and walk about .3 of a mile to the hotel. Right in the middle of everything which is convenient! The hotels restaurant was really nice and the bartender was super talented and make great drinks !! read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - The Reno sign righ next to the hotel - Hotels Near Me - Reno, Nevada

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Good Location! We came for a one night stay to see Hamilton! Walking distance to Pioneer Center for Performing Arts! Friendly staff! Easy check in & out Nice and clean room! read more

In all the times I've come to Reno, I've never stayed at the Whitney Peak Hotel. On my most recent trip up to Reno to see comedian Steven Wright for my Dad's birthday, all of our usual hotel choices were completely booked so we opted to stay at the Whitney Peak. It's centrally located - like most hotels in Reno. It was clean and modern, some might say fancier than the older, more classic Reno hotels. My room was nice and big - lots of natural light with big windows. The room had a mini refrigerator and a little coffee maker. The towels and linens were clean and the bed was comfortable. This hotel is dog and cat friendly - so if you are allergic or domestic animals aren't really your thing, I would suggest staying elsewhere. I'm not sure if there are designated pet rooms or floors but I didn't notice any scent or hair in my room. Their parking structure is located diagonally across the street from the hotel. They have a restaurant/bar on the main floor and all the typical hotel amenities. read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Nice, spacious room - Hotels Near Me - Reno, Nevada

Whitney Peak is a really nice hotel at a perfect location in downtown Reno. The rooms are really nice with great views. The front-desk staff is very friendly and accommodating. I stayed on the 15th floor with access to the lounge, and I was really impressed with the super friendly staff. Ashley in particular was very welcoming and offered great recommendations on breweries, restaurants, and other things to see in Reno. She and the other staff really went over and beyond, and I look forward to returning in the future. read more

Okay... where do I start? We checked in late last night after a long drive. I was really impressed when we entered the lobby. Very chic and the smell smelt wonderful. After getting the key to room the only thing I wanted to do was sleep. I did a quick disinfecting the entire room, wiped down all the handles and jumped in the bed. I naturally woke up at 7 with heavy eyes, realizing we had a 11am check out. I called front desk and asked Cassidy for a late checkout. In a snotty tone he obliged and said he can do 12. I kindly asked "Can we do 1pm? He was repl9y "I'm happy to do 12.". Me being so tired asking "Can we do 12:30? Cassidy again in his snotty tone "I'm happy to do 12." At this point I get it. I get up to use the restroom and now that it's daylight I begin to analyze the room and it's absolutely disgusting. Please see the my pictures for proof. This room was not cleaned. I'm convinced. Absolutely disgusting. With that being said, I didn't need the extra hour to sleep in. I checked out 2 hours earlier. Housekeeping Management should really double check to make sure the rooms are clean, especially during Covid. I could provide more pictures, but you get the point. read more

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This hotel has everything we needed from happy hour with great drinks and food we ordered drinks and food for 2 bill was only $30 make sure you hit the happy hour 4-6. They don't sell bottled water but they do have a filtered water system on each floor which is 7x filtered. I recommend this Location if you don't like the smell of smoke and they also have a rock climbing wall and if you wanna gamble the Eldorado is right across the street. I will definitely be back read more

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Clean spacious hotel room and in an area that is always well lit with casino lights. Super pet friendly and the staff is helpful. Comfortable bed and usual cable channels. If you want a microwave you need to request one. The food in the restaurant is decent and they have vegan items on the menu that no don't require modifications. They do not have parking on their premises but it is nearby. If you are looking for a place to stay near the casinos without being in one this is worth a try. read more

I stayed here while on a work trip, as this hotel was a part of the hotel selections for a convention/trade show that was going on in town. If you need the hotel shuttle to pick you up at the airport, you must book 24hrs ahead of time so they can put you on the list ($10 charge). The shuttle van may be unmarked and just a black shuttle bus, no name on the side or any indication that it is a part of the hotel. I was standing 5-10 mins at the shuttle pickup area and didn't even realize this was the hotel shuttle. Only about a 10 min ride or so from the airport to hotel. Check-in was pretty straightforward and easy, only took a few minutes, then headed to my room. Room was pretty nice, good sized room, comfy king bed, standard bathroom, good wifi connection, good air conditioning, good amount of plugs to charge up, has a dresser to put your stuff in (I hate leaving my stuff in my suitcase) good sized tv with good amount of channels, overall it was a good few nights stay. The hotel does not have a casino, it's only a hotel but it's across the street from Harrah's and El Dorado if you want to gamble. Whitney Peak offers some amenities like a outside climbing wall on the side of the hotel, indoor climbing wall with classes and equipment (go to 2nd floor). I realize I can't climb for shiiiii......that's another story. Has a 24 hr gym, a little better than some of the other hotels I've stayed at. Hotel has a restaurant attached as well (Roundabout Grill), if you want room service, dine-in or takeout. Not much of a sundries store inside, so I went to the corner store up the block to get stuff. They do have a filtered water bottle filler in the hallways so that's always a plus. The staff is friendly, helpful if you need anything, will help you call a taxi if you need it, will give you any directions, make recommendations as well. Valet guys work hard to make sure you have a ride to get where you need etc. Staff was very accommodating to help the convention/trade show attendees and sent me emails before my arrival if I had any special needs etc. The hotel is right next to the "Reno- the biggest little city in the world" sign for photo ops. My visit was a short stay, but glad I stayed here, will recommend to my friends and work colleagues if they travel here. read more

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We paid for a King Executive suite at more than $300 per night and it was trash! Never ask ID for room charges or an extra key......just a room number!! Um security? Never again! Can't give zero stars....I would if I could! read more

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This hotel does not care about its guests. During a long-distance interstate move by car, I booked a one night stay a couple of hours before we would arrive at the hotel. There were plenty of cheaper options in Reno, but given that our most precious belongings were with us in the car, we were happy to pay the premium rate since this was a non-gaming hotel and seemed to be one of the nicer hotels in town. I figured that would mean we would have more peace of mind with regard to break-in risk for the car. We checked in online and looked forward to a good night's rest after a 16 hour drive. When we arrived, we spent upwards of 45 minutes trying to find parking for the hotel. The streets around the hotel were all closed, and the only small street that navigation kept telling us to take appeared to be blocked by traffic cones. While the hotel staff weren't rude, they weren't helpful. Eventually we realized that the apparently blocked street leading to the hotel was the only approach. The cones were laid out in such a manner that I wonder how any car besides my small car could even enter. Anyways, I thought, time to sleep. The doorman greets us and explains that the parking structure is not adjacent to the hotel. He gives us a hotel-provided map to the parking structure and explains that some of the street names on the map are incorrectly named. Another 20 minutes to find the parking structure per the erroneous map which was compounded by the parking structure having nothing but a tiny sign that can only be seen if you were to approach from only one alley (incorrectly named on the map). Finally, time to sleep? No. It became immediately obvious that our reasoning that this hotel would be the safest for our belongings was completely wrong. The unattached, unstaffed parking structure 2 blocks away from the hotel was filled with homeless people under the influence. Had we chosen one of the gaming hotels, at least our car would be within a subterranean lot under the hotel. I asked the doorman whether the valet option would be safer for our car, and he replied resoundingly with a no. Given his response, I assume that valet would park the car on the street. We explained this situation to the hotel, but they wouldn't do anything to accommodate us. Over an hour later, exhausted, stressed, and frustrated, we continued our drive through the night as it was already midnight, and any other options either didn't make sense or were no longer available. We never entered the room, it was a Monday, and it was obvious it wasn't especially busy in Reno and at this hotel specifically. The next day, I called to speak with the manager, but was just repeatedly denied any request. Initially they claimed that they had to hold our room and deny it to other potential guests. Come on... we booked the room at 7 PM on a Monday on the night of the stay. I'm sure the hotel wasn't even half-booked. They then pivoted to the reason that they were only able to refund a fraction of the cost because we had already checked in on the Hilton app. I explained that at no point was it obvious on their website or through any communication what the parking situation was. The person I spoke to tried to argue that if the parking structure were attached to the hotel, that this wouldn't make a difference for my purposes. No, lady - I do believe that an adjacent parking lot is less likely to experience theft than an isolated, dimly lit, unstaffed structure on a side street with open entry a block away from the hotel. Further attempts to get them to issue a refund were fruitless. Reno streets, especially at night, are not exactly a hospitable environment. If I had known this, I would not have booked the hotel. Further, while we were at the hotel, they gave us the manager's information and implied that we could ask for a refund the following day. If they had intended to outright refuse the refund on the basis of a digital check-in, why couldn't they tell us then and there? It was not a cheap rate, and perhaps if I had known this I would have tried to find an alternative parking spot at another hotel so I wouldn't lose out on the amount I had paid. Seems like the hotel wanted to have its cake and eat it too. Stay away from this hotel. It's simply not worth all the hassles, even if you don't have belongings in your car. If you do stay here, expect 0 understanding from management for any issues that may arise. I rated it 2/5 stars only because of the partial refund, but after wasting our time and sanity due to their multiple failures to properly advertise aspects of their parking, they really should have refunded the night. They would have lost nothing in doing so. read more

I believe in owning your mistakes and going above and beyond to make it right. That is not what happened, and although the lady at the front desk was kind with her words, the manager that she called multiple times was not interested in fixing it. I was treated like a second class citizen when they made the mistake and did not give us the room we paid for, because we booked through Expedia. They tried to blame it on Expedia but I let them know that I used to work in the hotel business and what they were saying isn't how the technology works. Then instead of allowing us to have enough beds for both nights by giving us access to another room, they told us we would have to pay for the second room if we wanted it... even though we booked a room with enough beds in advance. And instead of preparing for a big day tomorrow, I'm stuck trying to figure out how I will get some sleep for the next 2 days. It is sad that this hotel is treating people this way. Maybe the manager needs more training on hospitality management. read more

I stayed here in October for the first time, for 2 nights. I used to live here in Reno and worked at the Silver Legacy and the Renaissance. I do not smoke so I never opt to stay at the casino/hotels. And between Renaissance & Whitney Peak, I vote Whitney Peak all the way! The rooms are bigger. The decor is much more solid and warm. The hotel itself was clean and the front desk staff was more than helpful and accommodating. I made the mistake of booking through Hotel Tonight, which as I know with 3rd parties, can get lost or be received late. The front desk couldn't find my reservation and the check in process took about 25 mins. But as I know how this goes, I was very patient with the ladies until they found it. And for my patience & understanding, I got an amazing room on the corner of the 16th floor. It was gorgeous. In fact, I was treated so respectfully that I decided to book for 5 nights next week, directly with the hotel, for a suite this time! My only criticism, the bathroom. The shower is positioned too low. And those shower curtains, Oy vey. But I come up to Reno every other month and this will be my home base when I do! read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Room 1624 - Hotels Near Me - Reno, Nevada

Rented a 2 bedroom executive suite for a wedding here. My family paid for the reception here, many guests stayed here, and we basically filled up the hotel. It could have been so nice. The remodel is lovely, BUT... The front desk is run by really unfriendly people. There is one woman there, in particular, who is as rude as they come. her name is Maggie. She hangs up on you. She gets mad if you need a cab. She says things like..."My managers are off until Tuesday, I will do what I want". I would have fallen in love with this hotel. But after dropping $25K on a wedding and renting a 2 bedroom suite, I am tired of being abused by the front desk staff. No. I won't be back and I won't recommend this as the place to have a wedding reception. Rudeness just throws a negative pallor over everything. It's too bad. Maggie should be asked to look for a new job. She doesn't like people so front desk is just not her gig. read more

This place is filthy and management is rude. Booked a suite and had to get moved to a different room that was a regular just to get a clean room. I was told the hotel is under remodeling but that doesn't excuse the fact that there was food and stains on the carpet. Also we were informed that they are now a Hilton property. They shouldn't be they are way below Hilton standards. I would assume that Hilton management would walk the property and fix any issues prior to allowing them to use their name. I would recommend staying somewhere else. read more

We have stayed at all of the big name hotels in Reno and decided to give Whitney Peak Hotel a try. We found a great deal online and decided to book, it happened to be the weekend of street vibrations (I think that' what it was called). The streets were blocked off, so we had trouble getting to the hotel! I called and the phone rang and rang and rang. I finally gave up! Who doesn't answer the phone? We ended up parking at El Dorado where it's free, but a walk! The hotel is beautiifully decorated and the staff is friendly. When I mentioned the phone not getting answered, my statement was ignored. Hmmm... We found the hallways to be extremely dark, but loved the water system offered near the elevator. The room is clean and well maintained. The bed was comfy and the linens and towels were fine. The bathrobe and slippers were a nice surprise! I have to say, they went cheap on the bathroom reno. The bathroom/shower insert seemed chintzy. Why not tile? The shower head is extremely low, as is the ceiling above the shower. I'm 5', and I could almost touch the ceiling! We definitely saw a difference in the clientele at this hotel, and enjoyed the fact that it is smoke free! Will we return, perhaps. read more

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First time staying at Whitney. Room is very nice and spacious. Comfortable bed. I like that the window cracks open a little for fresh air. Being a pet friendly hotel I was concerned it would have a oder but none that I was able to pick up, so that was awesome! I read a lot of reviews about it being noisy. I found it very quiet (was on 14th floor, right above the arch). They're cafe was good as well. We plan to definitely come back and stay here again! read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Reno Arch from 2nd floor - Hotels Near Me - Reno, Nevada

Absolutely the worst customer service. Very expensive. The customer service is going out of their way for some reason to be challenging, argumentative. I'm a handicap solo woman traveler. I travel all over and a lot in Reno and the area. I wish I could say something positive. Customer service seems to enjoy challenging argumentative remarks. Actually gives out wrong information. Abandons their station walks away from the customer. Very immature. Ruined my stay. I don't mind spending $250 a night. But it's not worth it and she made me cry. Don't go here. Don't stay here. Don't go to the club here. Definitely stay away. Bunch of spoiled kids in the customer service. I predict this hotel will not be here next year if the service doesn't change. Because the children don't care really if the customers are happy or not it's more important somehow that their egos are stroked and that they're absolutely right when they're absolutely wrong. Frustrating. read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Hotels Near Me - Reno, Nevada

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The bar at this hotel has a great happy hour and they have a great bar tender, Kyle. He is very courteous and attentive even though he is busy. He acknowledges the customers when he is busy attending to another customer. He describes the food and portion sizes well. My wife and I will definitely go back and hopefully Kyle is working too. read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - A recommended white wine from the bar. - Hotels Near Me - Reno, Nevada

Visited the hotel for a recent convention and fell in love with the decor. I personally did not stay in the rooms. If it weren't for living in the Biggest Little City, I would consider staying here. Service staff are very helpful and friendly and it is a nice change from the smoke filled casinos downtown. I love the fact that they have rock climbing walls and tightropes where you can practice. Classic rock booming in the background. I would describe this place as eclectic, inviting a younger crowd. I want to go back and try the restaurant there too! read more

Whitney Peak Hotel Reno, Tapestry Collection by Hilton - Beautiful chandeliers - Hotels Near Me - Reno, Nevada

After hosting a big Christmas Eve dinner at our house, we were intrigued by a Prime Rib or Duck Confit feature for Christmas Day. After experiencing a few wine dinner menus at Whitney Peak, it seemed like a good bet. The Duck Confit was a great choice, the plate with perfectly cooked asparagus, pillow like gnocchi and a nicely balanced cherry sauce over the duck, very good dish. All the staff were accommodating, given a maybe busier than normal dinner service. read more

Wishing this hotel was everything it claims to be on it's site but the reality is it's over priced and short staffed. The rooms we're small with low ceilings and ac had a hard time keeping up. The carpet in the rooms were stained and crusty and they don't have bathroom fans so if you shower the room heats up. The hallways are musty, dark and over perfumed to cover up the smoking that was likely done in its prime. There is NO Ac in the common areas halls, lobby, ect. The elevators are also kinda sketchy. When I checked in we got a room that was 80 degrees. I called below and asked nicely if we could get into a room that was set up for guest. The front desk guy replied " I don't have a habit of checking the room temperature before checking in each guest." The restaurant closes early and the food was salty and meh.. Valet did kick ass. Definitely a 10/10 for those guys. The rock wall place was also cool but I would spend your money somewhere else. read more

I stay at Whitney Peak when I'm in town visiting my daughter who attends UNR. It's very close to campus, walking distance to a ton of restaurants and downtown stuff, and has an overall good central location. The downtown area isn't the best neighborhood, so with that said be careful where you walk. I've never had any issues walking alone in the area but I do stay aware of my surroundings. The parking structure is technically across the street, which is probably my least favorite part of this hotel. There is a restaurant on site, as well as a club level with a cocktail hour. I always make sure to book the club level so I have access to the free breakfast and evening snacks. The staff is amazing every single time. I will agree with some of the negative reviews that they could step their cleanliness game for the rate they charge. But it's never been bad enough to make me not return. The entire hotel just needs a little bit more of a revamp. I've never experienced the rock wall but I've done a walkthrough of the level and it looks like so much fun. Overall, Reno doesn't have the best options for hotels so it's nice to have a bit of luxury in the area. read more

Keeping this review short and sweet. Whitney Peak is our go-to hotel in Reno. The rooms are large and modern and are such a steal at the price! They're also dog friendly which is a plus when we want to take our pup. Pros: - New(er) establishment - Rooms are clean and roomy - Dog friendly - nearby by dog park - Prime location - Rock climbing wall (indoor and outdoor) - Robes and slippers provided! Cons: - Not a casino resort - Self parking is $5 in parking lot (no in/out privileges) Other: - $15/night for valet (unlimited in/out) - Restaurant onsite - Non-smoking - Water machine on every floor so bring your hydroflasks I would highly recommend it! read more

Overall really great experience. Their in-house restaurant served good lunch and dinner (breakfast was okay). The place is very pet friendly. They have treats in the lobby and it seems like they put all the dogs on one floor. The room was comfortable and their tv is set up so you can log into Netflix or YouTube or you can plug in your Xbox or PlayStation. Hotel is in walking distance of a dog park, the Reno arc, and several casinos (Circus Circus, the El Dorado, etc). read more

My husband and I reserved a block of rooms for our wedding guests here, and it was an extremely positive experience. Angela in group sales brought the price per room down to $169 a night (plus $22.80 in tax and the $2 tourism surcharge), which I feel is reasonable for Reno on a weekend. My midwestern guests loved that the hotel was non-gaming and non-smoking. Although the other casino hotels say they are non-smoking, they did allow smoking at one time, so sometimes the smell of smoke lingers. Not so at Whitney Peak! Official check-in is 3 pm, but many of our guests, and indeed ourselves, were able to check in early if we called ahead and asked nicely. My husband and I booked a room with a living room on their club level, and the living room was the perfect place for my makeup artist to work his magic. I love the contemporary decor of the rooms, the health-conscious amenities like the fancy water bottle refilling stations on each floor, and all the map artwork of the ski runs of the nearby resorts. All of the staff we encountered were super friendly, and the valet service worked extremely well and was well worth the $15 a day. We were able to work with their transportation department to arrange for shuttles (10 person vans) for ourselves and our guests from the hotel to the Nevada Museum of Art, where the wedding was held. We booked Sunday brunch in a private room at Roundabout Grill downstairs, and although we didn't climb our wedding weekend, we love that Basecamp exists on the second floor. The king bed in our room was extra comfy, the couches in the living room were funky and cool, and it was a treat to see the lights of Reno from our room at night. If I had to complain about anything, it would be the number of homeless people who hang out around the Reno sign. The hotel is doing a good job of making sure that the entrance to the hotel on Commercial Row is vagrant-free, but understandably it is harder for them to control the area in front of the entrance to Roundabout Grill. But hey, that's downtown Reno! read more