My experience was phenomenal, the employee chris went above and beyond to…read moregive great service and it really personalized the experience. Sandwich cost 30$ but I will say it was pretty dang tasty!

Dear Firehouse Subs Corporate Customer Relations, I am…read morewriting to formally report an extremely disappointing and concerning experience at your location at 9525 E Old Spanish Trail, Suite 113, Tucson, Arizona 85748, on August 25, 2026. Order Details Order Date: August 25, 2026 Order Time: 9:14 PM MST Order Method: Online Order Type: Pick Up Scheduled Pick-Up Time: 9:25 PM Location: 9525 E Old Spanish Trail, Suite 113, Tucson, AZ 85748 Order Total: $24.77 Items Ordered: Medium Spicy Cajun Chicken -- $11.79 White bread Pickle spear on the side Medium Smoked Turkey & Provolone -- $10.99 White bread Pickle spear on the side No sliced tomatoes Light sliced onions Light regular mayonnaise Light deli mustard Normal mixed peppers Normal black olives Subtotal: $22.78 Tax: $1.99 Total: $24.77 Unfortunately, this was one of the worst experiences I have had at a Firehouse Subs restaurant. When I entered the restaurant to pick up my online order, I was not greeted or acknowledged. The young man working at the front counter was on his cell phone and appeared to be paying little attention to customers. I stood there waiting until he eventually asked, "Is it pickup or an order?" I explained that I was there to pick up an online order. He then walked over to the food rack, brought my order to the counter, literally dropped it on the counter, and immediately walked away and returned to using his cell phone. There was no greeting, no "thank you," and no effort to provide even basic customer service. Unfortunately, the experience became even more concerning once I arrived home. I discovered that several of the condiments and toppings I specifically ordered were missing from my sandwich. Even more troubling, there was a grayish-black substance or "gunk" on the sandwich that did not appear to be a normal food ingredient. This was extremely disturbing and raised serious concerns about the food-preparation and sanitation practices at this location. I also left the restaurant feeling that I may have been treated differently because of my race. I cannot know the employee's intentions, but the manner in which I was treated made me feel disrespected, unwelcome, and singled out. I believe this concern should be taken seriously and investigated. I will be returning to the restaurant to speak with a manager in person regarding this incident. I am also specifically asking Corporate to review the security-camera footage from approximately 9:15 PM - 9:45 PM on August 25, 2026. The cameras should provide an objective record of my arrival, how long I was left waiting, the employee's conduct while I was at the counter, and how my order was handled. I am requesting that Firehouse Subs investigate the following: - The employee's conduct and lack of basic customer service. - The apparent use of a cell phone while customers were waiting for assistance. - The manner in which my order was handled and placed on the counter. - The missing toppings and condiments from my order. - The unidentified grayish-black substance found on my sandwich. - The food-preparation and sanitation practices at this location. - My concern that I may have been treated differently because of my race. - The security-camera footage from the time of my visit. This experience has seriously affected my confidence in this location and in the quality of service I should expect from the Firehouse Subs brand. I expect Corporate to take this complaint seriously, investigate the matter thoroughly, and provide me with a meaningful response regarding what actions will be taken

We got the meat plate, dolmas and samosas and everything was so yummy! Service was quick and…read morefriendly too. Would definitely come here again.

This place was borderline terrible…read more First off, the one guy working shouldn't be cooking and handing people items and change and the like, with the same gloves on he uses to prepare food. Secondly, I paid almost $20 for a pita that was too much bread very little meat. Speaking of the meat, it was dry and low flavor. Nothing in the pita was remarkable or worth trying again. I also got mildly sick later and had to take an alkaseltzer. Never again.

So I was able to catch them outside of Tap & Bottle downtown. I guess it's their first time to T&B…read more I debated getting the Bigogi or the Cuban. I got the Bigogi half order and it was plenty of food for me. The fries I wanted extra crispy, but it's a challenge to do with fresh potatoes. The pannini came out tasting awesome and well wrapped in paper. Definitely check this place out. I'm eager to try more of their menu.

I greatly enjoy coming to this location! The workers were are super nice and friendly! The sandwich…read morequality is always consistent and of course I love using my points for freebies!

Terrible customer service doesn't just disappoint--it drives customers away…read more My family of four entered this establishment 1 hour and 15 minutes before closing, expecting a standard, welcoming experience. Instead, we were met with a lobby that was effectively shut down. Staff stated they were "about to mop," creating an immediate sense that customers were no longer welcome--despite the business still being open. Shortly after we arrived, four additional customers entered, and we were rushed and pressured to secure seating quickly, as if basic accommodations were now a competition rather than a given. Most concerning: When we politely asked to use the restroom so our children could wash their hands, we were outright denied. Denying restroom access to children during operating hours is not just poor hospitality--it reflects a fundamental breakdown in customer care and judgment. This experience wasn't about inconvenience. It was about being made to feel like a burden for simply showing up during posted business hours. We won't be returning Note: timestamp is on the photo

Best sandwich I've ever had. 8/22/26 - 1pm = best staff!! Amazing customer service!!! There was a…read moreshort, light brown haired lady that was busting her a$$ doing everything. She must have been the manager, she was amazing!

I'll admit it--I would never have stopped here on my own because the name Potbelly Sandwich Shop…read moresounds like pure carnivorous hog heaven... and it's absolutely not that. Surprise of the day: this is actually a solid, thoughtfully done sandwich spot with vegetarian options and easy vegan modifications. They offer salads, pickles, good bread choices, and even the option to scoop out the inside of the bread for a lighter, veggie-forward bite (which I appreciated). Service was great, the space felt welcoming, and I loved seeing their community wall and family-friendly initiatives like kids-eat-free days. Honestly, it makes Subway look pretty rough by comparison. The name is wildly deceiving, but the experience was genuinely better than expected--and I'm glad someone else convinced me to walk in.

I visited The Bistro in the A.M. I ordered The French Connection breakfast and it was delicious…read more The service was great and I would definitely come back. A very classy and casual vibe with many options to choose on the menu. Thank you!

The food is great and reasonably priced. Service is always good and the ambiance nice and quiet. We…read moreenjoy dining here because it is close and it doesn't break the bank. 4.4 stars.

We discovered Miramonte after a trip to Whole Foods and decided to give it a try. I'm so glad we…read moredid! The food was outstanding. I had the salmon, and my husband ordered the ribs; both were absolutely delicious. The cocktails were expertly crafted, and they also have an extensive wine list with plenty of great options. The real star, though, is the cornbread appetizer. I've never had anything quite like it. It arrives in a large cast-iron skillet with more than enough to take home. We reheated the leftovers in the air fryer the next day, and it tasted just as amazing as it did in the restaurant. If you're looking for a memorable meal with excellent food, drinks, and service, Miramonte gets a big thumbs up from us!

Miramonte is in a great central location, close to the u of a and downtown, but far enough away to…read morefind parking easily and be able to stroll the strip mall with stores and even dessert spot! I would recommend making a reservation, we got seated right away but on a smaller table in the bar area, otherwise the restaurant had a 20 minute wait. Our server was attentive and knowledgeable of the menu. The steak salad with sweet potato noodles was delicious. It had a spicy flare (almost like a Korean spicy). Will go back for that! The portobello sandwich was good but the portobello was a little small for the bun. Overall a great experience and will go back!

I love this place !! Celebrating my son's 16 th birthday …read more It's always a busy place , so patience is required to enjoy your meal n nostalgia. The place is of that of 80's w alot of membrilla. Overall everything was delicious we all left happy campers! This place place is a must well decorated in the 80's

We have been frequent and normally satisfied customers of Little Anthony's for 25+ years. Up until…read morerecently there has never been an issue that warranted us asking to speak with a manager. Now there have been two pretty complete failures in only a couple of months. The first one involved getting getting food cold and waiting until over halfway through the meal for at shake to show up and it wasn't even blended completely. There were large chunks of unblended ice cream in it. Now for tonight. We got there and they were fairly busy. They got us seated in a reasonable amount of time. We were at our table long enough to figure out what we wanted before the server came to ask us for our drinks so we ordered everything together. Queue a 30-minute wait. We got one refill and a promise it was going to 'be up in a couple of minutes'. We waited another 10 before deciding to leave. The order FINALLY came up as we were getting to the counter to play for the drinks (which they didn't offer to comp), so they asked us if we wanted it bagged up to take home. We said yes they bagged it up, charged us full price, and when we got home the role for the salad had been crushed. The chicken on the salad was cold. The onions rings with the tuna melt were old and gummy. If this is the service and quality of food we can expect from Little Anthony's now, we won't be coming back. It is very sad to see such a great place lose their touch.