I was really upset with the customer service at this retail store. I ordered an item online during the Black Friday/cyber Monday sale, that I was going to gift my mother for Christmas. I had originally sent for my package to be sent to the store for pick up. I even called the store and let them know that I would be able to pick it up at a certain date and they told that was fine and they would keep it on hold for me. When I spoke to the employee on the phone she sounded like she didn't care and sort of just brushed away what I was telling her. Apparently the employee I spoke to failed to acknowledge my request to keep my package on hold. I received an email telling me my order had been returned because I didn't pick it up on time. Basically the store sent back my order without my consent. When I spoke to them again they apologized but they told me they couldn't honor my order with the sale price and told me I would have to come in in person and they would see what they could do to fix the situation but they couldn't guarantee anything. I was really angry with the whole situation and upset that I would not be able to gift this to my mother for Christmas. Instead I called customer service and I was lucky enough to be helped out by Joelle. She took down my info and quickly sorted out the situation. My package is being sent directly to my home, just in time for the holidays and she honored the initial price I paid. Thank you Joelle!!! read more

Not good customer service . Too much miscommunication with the staff and the manager .

I love shopping at Williams-Sonoma, but my wallet doesn't love me after. Luckily one of my relatives works for Pottery Barn which means she gets a discount at Williams-Sonoma as well. I will not pay full price but at a relatively good discounted price, I'm game to buy, buy, and buy more even though my kitchen is screaming for me to stop. read more

Oh how I love this store!!! Went in today to pick up some of their demi-glace (which is excellent). There was a guy at the front "kitchen" area of the counter cooking - smelled delicious! And he was very friendly. Really, all of the staff there seems friendly and helpful. Great selection of products too. A little expensive, but I will give credit for good quality. It takes me a lot of restraint to not go broke, as there are so many cool things to choose from! read more

A kitchen maven's heaven. It's got all the fancy doodads to impress the novice cook but also has the serious chef's accoutrements. Everything from kitchen appliances to pots and pans to spatulas and other knickknacks that you didn't think you needed (and you probably don't, but want nonetheless). Their selection is pretty impressive for All Clad cookware and baking supplies. The salespeople are always very friendly without being pushy. It's pricey, but their stuff lasts, so it's worth it IMO. They also have a good selection of cocktail mixes and baking mixes, along with the fun seasonal stuff as well. read more

Zero, zip, rien, zilch, nada customer service. Very disappointed. Apparently The company does not provide training to their employees on how to treat a customer on a simple return on a defective item. read more

Have great selection of baking stuff but I asked an associate to help get a Madeline pan for me cause it was so high up she looks me ignores me then goes back to her work? If your busy say your busy and that you'll have one of you coworkers who is available help me out read more

I'm very disappointed to learn Williams Sonoma is using false and misleading advertisement in their website. They have items listed on sale at a certain discount. At checkout the discount is different than advertised. I called customer service and was told that although I'm correct and agreed is false advertisement, there is nothing they can do. How they can expect to earn customers trust when they don't stand behind their advertisements and policy? read more

Love the technique class. The classes allow you to. see how to use the products before buying them. Instructors are great for the most part. They all seem to love to cook or have experienced as a chief. They also give you great tips and advice on how to cook. Also, they do not get after you to buy any of the products after the class but if you do you'll receive 10% discount off the price of the product. read more

I knew that William Sonoma carried an excellent gift I found on their online catalog. Lucky me, I found it at the store but found the price did not match the online price. An associate by the name of Chris honored the online price. Woo hoo! Excellent customer service. I love this place. read more

We have been loyal WS customers for years now, and our recent experience was just totally disappointing. To the point that we don't think we'll shop here again. We've always purchased from WS instead of Amazon, especially for products like our Breville counter-top open (we've purchased three of these over the years from WS) and other large appliances like coffee makers and blenders and so on. When our most recent Breville oven started to die after just 6 months of use, we went to WS to exchange it. We went in expecting a Nordstrom-level manner of customer service, and it couldn't have been further from that. The ladies working ignored us while we were standing there with a huge awkward oven in our arms, and then we they finally acknowledged us they didn't even help clear a space we could set it down on. When we explained our situation, they said they only handle exchanges within one month of purchase (seriously?!) and that we had to work with Breville directly. They then turned away from us, continued their conversation, and acted as if we didn't exist. We can understand why the WS location in Los Gatos is gone - no service from this company. Disappointing to say the least. read more

Man I could live in this store! There's nothing like strolling around and gawking at all the cool things I wish I owned. The store has everything a happy cook or wannabe cook needs. They offer high quality cookware, bakeware, cooking tools and utensils, cutlery, cooking appliances, specialty food items, etc. My absolute favorite section is the cookbook wall to the left of the store. I love the cookbooks from the Williams-Sonoma collection. Some of my favorite baking recipes come from these books. They do offer a variety of other cookbooks from food network chefs as well as other cookbook authors. It's definitely not easy trying to pry me away from flipping through these books and drooling over awesome sounding recipes. If you're there at the right time, they even have awesome food samples. You've got to be pretty lucky to them though... I always get super grumpy when it smells amazing in there but the samples are nowhere near done or they're already gone and I'm smelling the remnants of the goodness I've just missed out on. Yes, prices are steep so spend at your own risk. I usually have a blast just looking and making wish lists for the future. The things I have picked up are all wonderful and well worth the purchase. Overall, Williams-Sonoma is a fantastic stop for any cook or food lover. read more

I love this store! But the prices definitely hinder what I want versus what I can afford. One of the store manager, male, is VERY awesome and funny! He provides great service. If you need an item to be checked, they definitely check it in a hurry for you in the backroom. FYI if you need cake pipetting tips, you need to ask them personally, they don't have it in the store front because those little things can easily be shoplifted. They have great tasting freebies, like coffee, olive oil with bread to dip, and their in house specials for the day, ie new cake mix sample, or apple cider for the holidays. this is a good place to do wedding shopping at too. they offer the brides and groom wedding cookbook, which has a broad scope of recipes for the newlyweds ... very nice! and i also love all the cookbooks they offer, even the william's sonoma ones (ice cream & cakes are my favorite) And if you are in quality stuff, they definitely have all the well known brands for their quality: all clad, kitchenaid, or shun knives (classic is the best!) read more

If only I had all the money, I would buy all my kitchen stuff from Williams-Sonoma and Sur Le Table, but sadly I only find myself here when I'm buying wedding presents. Why is it when I'm looking at wedding registries, each item is WAY over my budget or way under? Uurgh. Anyways, one factor in helping me decide what to buy is how easily the item can be wrapped. So that time, I decided on some platter. It was $69 bucks so not so bad on the wallet. I took it up to the cashier who was helping me and this other gentleman at the same time. I believe he just spent a grip on some coffee/espresso machine. In fact, I think he even interrupted while I was at the register. Anyways, she wrapped my platter in tissue paper and was about to stick it in a shopping bag, when I said "Wait! Can I have that boxed?" She replied, "Oh we don't box these platters." I said, "Well, one of the reasons why I bought that is so I can easily wrap it." I had no idea they didn't t wrap their items like they do at Crate and Barrel. Here I was expecting to walk out with my wedding gift in a specifically fitted box which would be easy to carry. The saleslady gave me a box and it was way too big. I had to carry it across the mall to my car. It was so big, it couldn't fit in the shopping bag so I was holding it with my hand which kept slipping. So annoying. . Let's just say, I had to put SO MUCH tissue for filler cuz the box was soo dayam big. I was so worried the platter might break that I was contemplating writing "FRAGILE" on the envelope. Will have to update my review whenever I attend another wedding.. read more

I'm not married and into all that cute-sy housewife kitchen gadgets and home decorating shit yet. But regardless, this store is pretty fun! The service is wonderful. They gift-wrapped something we bought for a wedding very quickly and neatly. I'm sure if I asked the difference between their gazillion types of knives or pots and pans, they would be able to tell me. There are also cooking classes available. How fun! I don't see anything negative about this store except that it is pricier than say, Target. And I'm at the point where I don't need the best quality kitchenwares so there's no point in shopping here. A good place for last minute gifts though :) read more

I love to browse here as they have all the fancy appliances, cooking sets, utensils, and gourmet foods! I like that the staff here is always friendly. I recently went here to browse at kitchen knives and the sales associate explained to us the different brands and let us get a feel for them. Although we didn't make a purchase, it was nice to learn about their selections. I do like that they have the Ad Hoc cooking mixes, such as the fried chicken, which I HIGHLY recommend trying at home. EXCELLENT! During my recent visit, I bought a jar of the Olivier Spinach Artichoke Dip, which I was happy that they sold as you can pretty much only get these at their store in St. Helena. Since they weren't at this year's Napa Mustard Festival, I didn't think I would be able to get my hands on these without making a special trip to St. Helena, but shockingly, I found this here! Woohoo! read more

I don't like shopping and I don't like the mall, but this store is a bright spot. I get great service and high quality merchandise every time I come in. It couldn't be simpler: walk in, make eye contact, explain what you're looking for, be shown great options at reasonable prices, and then decide what you want. Occasionally I've had to special order something in the store, but usually they have what I need. It costs a little bit more but it is well worth it. read more

If I had a huge house, I would love every kitchen appliance that I have be from Williams Sonoma! And my furnitures from Pottery Barn too. Going back to Williams Sonoma, I love the quality of their pots and pans, among other things. I was there this afternoon looking to replace my old pot and pans, and I fell in love with the All Clad 10-set of pots and pans. It was quite expensive, but it lasts forever! Worth the buy imo. Also, the layout of the store makes you want to buy everything you see there, and you tend to buy an item or two lol, but to me, I just feel a sense of "home" when I look at the appliances in that store. And that's the way you should feel anywhere you go to a store like Williams Sonoma. Anyways, love love love this store and I will always come back to look at things for the nth time!!! read more

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I love shopping for kitchen wares, and when I'm on this side of Valley Fair and have a bit of time, I always run in Williams-Sonoma to check out the latest goods. Yesterday, I had to run to both Sur La Table at Santana Row and Williams-Sonoma to find special cookie cutters and some specialized bakeware, and I wanted to compare the goods at both stores. There are also many other wares that are gorgeous and useful at Williams-Sonoma. Very impressive selection.I particularly adore their bakeware here, and I love their "corners" of specialty baking and cooking supplies (I particularly like all the cute sprinkles, etc.). I have been looking for a 24-cup mini-muffin tin, so I was thrilled to find one here. They also have three kinds of madeleine pans, which I'm hoping to buy and make madeleines with soon. On my visit yesterday, there was some pretty snobby customer service -- But, one woman who worked there was perfectly lovely, kind, and sweet. I'll be back, but I'll need to be finessed before buying anything. I'd rather spend my time at Sur La Table, if I'm not treated more nicely here. read more

I've shopped at Williams Sonoma for many years, even worked there part time for a while. They have quality products and have had great customer service... not at this store! I received a beautiful Staub cast iron pot from my son and daughter in law for Christmas and it was green with a tree on it. It was purchased in Palo Alto. I wanted to exchange it for one in cobalt blue. The back room employee was helping out at the register and told me the couldn't help me. I didn't have a receipt but rather a credit card statement showing the purchase and a 12/21/17 date of purchase. Box has a bar code and sku on it. They looked it up in there system and now w/o receipt it is a CLEARANCE ITEM. They were very rude and inflexible, elitist. I left the store vowing I will not do business there again! They made me feel like I was begging or dishonest and Chuck Williams who always said his company would do business with you and your grandchildren after you, would roll over in his grave if he saw how they treat people today! read more

Love, love this place & all their kitschy kitchen items. I mean, where else can you find a cupcake holder to pack in your lunchbox?? This is the one of the few places that sell all silicone molded cooking utensils and also killer kitchen towels. Plus, where else can you find a whole train baking pan??? You know what else is scrumptious? Their actual food items--baking mixes, crepe mix, etc. Sure, everything costs a hand and foot, but you know, they do have great sales (just keep checking their website). Service can be choosy, nicer if they think you are going to buy something, but whatever, I've never really had any problems. Obviously, my whole kitchen won't be furnished from here, but it's definitely a fun place and I'm glad I don't have to cross over to the Row for shit like this. read more

My husband and I did our wedding registry here and have shopped here at other times. We also registered at Macy's and Bed, Bath & Beyond, which were great. This is one of the smaller W-S stores I have been to. The service is hit or miss. There is usually someone good and helpful here, but we also had some not so great service and it usually takes a while for someone to help. The items change and move around a lot, so it is one of a few stores where I usually need to talk to a salesperson. At least once, someone ignored us, then asked to help, then passed us along to another person (who didn't seem to realize they were supposed to help us), then helped several people who came after us. She had an extremely rude demeanor in general and it really made me wish we had registered elsewhere. In general, W-S has great specialty items to register for and fun things like nice bar sets and cheese knifes. Their table linens are great too. The prices are on the high end. Their registry completion program is minimal. W-S's inventory changes quite often, which is good to know if you are registering early since items will change. This was our smallest registry but by far had the most items that were discontinued. For example, we registered for an item that was reincarnated and doubled in price by the time we were married. If you are looking for something particularly fun once in a while, this is a good place to go but it is not a regular place I like to go to. read more

Two floors of stuff.... I'll spare you the details, either you know about WS or you're living under a rock. Grab a to-go lunch, go to WS 2nd floor, go out to the balcony and have your meal there. read more

I just moved tfrom LA to South bay aera. I have to re stock my kitchen. I have been a regular at Sur la table and williams sonoma this past 8 month. Over all, I spent about 3000 or more already in WS store and online. I am picky about how things match or not so sometimes i will buy a item and then only go home to find out it is not working out the way i want. ex. color or size. I have to do the return/exchange. I always try to exchange so the store will not have to give me cash back cause I dislike the judgemental look when I have to do return. At valley Fair WS, there is a sales person named Tera. She is the best. Tera never makes me feel bad about exchanging or return an item. She is kind, elegant, and very helpful. If there is a price drop and sometimes not yet reflected on the stickers, she informed you as well. She is a delight to do business with. read more

They definitely have some yummies here. Some of the salespeople can be a little awkward. I love trying out their various cooking mixes. Most of the items are a hit or miss - completely amazing or disappointingly mediocre. Almost everything I have gotten has been great though. I have started reading reviews online while checking things out in-store, which helps weed out the not so great products. I always have my eye on all of the pretty copper cookware they have set out - someday!! read more

Looking for a late christmas gift for a party, in a hurry, walked into store spoke with Chris, informed him of how much I wanted to spend, wonderful service, stayed with me until we found something, wrapped it up and we walked out of there feeling like we just received the best service ever. Thanks for making the experience a great one. read more

Came in just to look. Ended up getting help from an associate to find a house warming gift. Unfortunately the same associated hounded us to buy more stuff. Even while another associate was ringing up our items, the first associate kept suggesting more items for us to purchase. We also found out that if our friends wanted to return the house warming gift they would only get store credit. Perhaps this is the norm for most businesses but I found this to be irritating. read more

I should mention, this store has moved upstairs since the last time I was at the mall. My experience at the store has been mainly positive. I bought an ice cream machine here in 2011 and I'm still using it. My friends call me the "Gelato Man" because I always have fresh sorbet and gelato at my house. After reading the reviews below, I'm surprised that other people haven't had as good an experience as I've had in the past. When I last went, the workers were very informative and friendly. :/ read more

Love the brand but really unimpressed with the "service" I received the other day. I went in around 6pm and the store was pretty empty, except for two other customers. There were three white ladies gathered around the register, gossiping about another customer. I get that customers can be the worst and employees need an outlet. However, such conversations should happen in the break room, NOT within earshot of another customer. I was standing right in front of them for a good 5 minutes, checking out the clearance items, and not a single one of them noticed or even acknowledged me. I was either invisible to them or they just did not care enough to actually censor themselves in front of a customer. I had to interrupt their gossip fest to get one of them to answer a question for me. This kind of behavior is really unprofessional and I definitely expected better from the employees of Williams Sonoma. read more

I would give the whole staff 5 out of 5 stars for my visit there today. I went to this store to make what I thought was going to be a straight forward purchase of cookware. Though this actually ended up being more complicated and took longer than anticipated, I received excellent help from the staff. I worked especially with Sue who was wonderfully pleasant and helpful. She gave me good suggestions and cited personal experience without pushing me in any one direction. If the pans I bought turn out to be as good as the service, I will indeed be pleased with my experience at the Williams Sonoma Valley Fair store. read more

Went here 2 years ago. Very Helpful staff they helped find a gift for my wife. I like this place.

Decent-sized store with everything that you could possibly want for your kitchen. I went a bit crazy here last year and bought a bunch of bakeware and mixes (bread and pancake). I swore I would be baking every other day; It's more every other month. They have good service, a good warranty on their items, and good samples. Minus one star because you can go broke in a store like this. read more

Great place to get some kitchen related stuff but boy does the customer service suck! Wanted something gifted wrapped and that apparently takes over 15 min. Really? It's not like its a tv or something. So I told the lady to cancel the gift wrap and just put it in a bag. "Ok" she says and off she goes. 10 min later I ask some other lady what happened with my gift. Finger up "Just wait a minute" while starting to talk into her microphone. "Yeah ok so what would you like?" My gift lady! "Oh she is packing it" So when she saw I was annoyed and told her I just wanted my gift she talks into her microphone like I am not there. "Yeah she wants the gift wrap cancelled". I get handed my gift by the other lady and the I am like air to everyone. I hope you all had a shitty day and that it was all a misunderstanding because what you did stank! read more

I went there the Saturday before Martin Luther King day. I walked in and saw that the Philips Pasta Maker is on sale for $179. Kim, the sales person kindly explain how it is different than the Philips SMART Pasta Maker. That's the best part of the whole experience and it went downhill from there. I decided to buy on sale model and Kim went to the back and picked out a box. After some way, another lady at the registered helped me checked out. I noticed the box was opened and hence asked if that's a returned item and if there's anything wrong with it. The lady found the box was indeed opened and there was a transfer slip inside. She went into the back of the store and then came out 5 min later telling me that she had no idea why that machine was in there store, it was a transfer but it didn't appear in their system. She said she could not sell it to us. Then she kindly offer to order it online for me. I already spotted on my phone that the online system is selling at $299 still and not $179, that lady insisted that the price will be reduced at the final check out stage. She also offered to take 10% off before of the wait. When she went to the last page after I told her all my info and gave her the credit card, she informed me that she could not order it with the discounted price online.....By this time, it had been 25min since I told Kim I would like to buy the machine. The lady at the register said she would talk to the manager and see if they could sell the pasta machine (the one that's not in their inventory) to me. She went to the back and another 5 min passed. Another sales there told me she could print out a list of other William Sonoma stores that have the discounted pasta maker, so rather than keep waiting, I could call each of those store up and have that ship to me for free and honor the 10% code if I told that other store this exchange at this Valley Fair store. Since it had been 40 min since I set foot at the store, I decided to follow that advice.. When I got home and called one of the store on the list, they do have it at discounted price but the manager there said there was no way in hell they will waive the shipping charge ($20) or give me the 10% off ($18). So, at the end, I'm pissed off at how William Sonoma treated their customers, kept them endlessly waiting and gave them false information about discount would be honored by another store. They may not value their own time or revenue, I do value my time and I will not set foot in that store again. read more

I showed up for their Junior Chef cooking class today with my son and my niece only to be told there's no chef. The class is clearly advertised I didn't receive a cancellation call. So unprofessional. All I got was a there's no chef today and a blank stare. Needless to say I walked away annoyed. read more

Pretty unfriendly staff when my fiance and I tried to start a registry here. It took quite a long time to get started even though there were more staff than customers at one point. Then the scanner they gave us didn't work properly so we just typed in the UPC codes. Then the scanner shut off half way through and the employee there told me she would load it immediately and never came back to tell us that it didn't work. We had to find out later when we logged in online. read more

I bought a bed from williams sonoma home that was missing a bolt. I called to ask for replacement and they tranfered me to Pottery Barn which put me on hold for 15 min and then hung up on me. Im totally disgusted with Williams Sonoma. read more

This is an upscale, high-class cook's store. The most current cooking utensils, cookware, bakeware, and appliances are available for purchase. Just walking around, the ambience of the store leaves you drooling for more.... if you are a cook, then this place is where you shop. but you pay for it, too.... This is quality stuff! read more

Normally love Williams-Sonoma and the service levels. However, last Sunday, the service was super questionable. I ended up getting what I need across the street at Sur La Table. Ouch. read more

My daughter attended the American girl/ Williams & Sonoma cooking class at this location. It was our first class as well as our last class. When we signed up, we had assumed that the cooking class would be hands on where every child would make the recipe on their own. This would have taught the kids so much more on so many levels. Instead, it was the one teacher and each child (if they were proactive) would get a chance to help measure or add in ingredients. This class had so much potential, however, it was disappointing for $30. W&S, if you're reading this, please reevaluate your program! It would be awesome if the kids were able to make the entire recipe by themselves. They may not be able to cook it, but at least they can make the recipe. read more