Took my car here based on recommendations from my car buddies…read more I wanted an oil change and it was easy to make an appointment. You call for a day and then drop the car the night before or show up in the morning and check in. They verified the oil change and asked if I needed additional service. I asked them to take a look and let me know as I didn't think it did. The staff is really friendly and welcoming. The service was very affordable and the quality and care they put into their work is tremendous. When they called to inform me my car was ready, they validated that no other work needed to be done. But if I wanted to 30K service I could. I decided to pass and doing it next month. They didn't push the services and to call them for an appointment when ready. Lastly, the waiting room has very comfortable theater style seating and a small cafe bar. I'm going to bring all my cars here for future services. Thanks!

Have been going here for years and dropped off our son's new car to be looked over. Needed an oil…read morechange and some other work done. Picked up the car and did not get to far without it smoking. The oil cap was not put on leaving the oil to go all over the engine, exhaust pipes and drained on our driveway. We have been loyal customers here for many years, which makes this experience especially disappointing. We brought in our son's new car for a routine inspection, including an oil change and additional work. Shortly after picking up the vehicle, it began smoking. When my husband later opened the hood, oil splashed into his eye, which was extremely concerning and unsafe. He discovered the oil cap had not been replaced, causing oil to spray throughout the engine, onto the exhaust, and all over our driveway. When we contacted the shop, we were told that if the car was returned before noon, it would be inspected and we would receive a call. We never received that call. Because of this error, we were without a vehicle for two days and had to rearrange work and school schedules, including taking time off work. Ultimately, the only action taken was cleaning the oil spill and refilling the oil. There was no follow-up communication, no apology, and no offer of reimbursement or compensation for the inconvenience and disruption caused. Given our long history with this business, we are very surprised and disappointed by the lack of responsibility, communication, and customer care shown in handling this situation. This was once our go-to place, and this experience has significantly changed our confidence in their service.

Took my BMW in to get all the fluids changed (transmission, transfer case, and brake flush) and had…read morea really good experience. took care of everything, You can tell they know what they're doing, especially with Euro cars. I originally didn't plan on changing the diff fluid, but Rei recommended doing it while the car was already there and explained why it was a good idea. I'm glad I went ahead with it. They also took the time to inspect my front struts while the car was there and let me know they're starting to go and should be replaced soon. I appreciated them pointing that out and explaining it instead of just ignoring it. Their pricing was fair too, especially after getting quotes from a couple other places. The whole process was smooth and the car honestly feels better driving now. Definitely a shop I'd come back to and would recommend if you need work done on your car.

My car was shaky when in idle and accelerating. I didn't remember when the last time was that I'd…read moregotten my spark plugs changed. I also needed my air pressure sensor replaced. I had both the engine light on and the air light on. The error code said misfire. They took care of my issues within the time specified and within the quote! They were courteous and patient, even though they seemed busy. Their prices are good too. I'd go to them again!

I'm glad I tried this place based on the positive reviews because I had a really great experience!…read moreSince you're going to be spending upwards of 45 mins at this place it might as well be comfortable. Their waiting room is nice, clean, and spacious. There are complimentary coffee and beverages, tv and Wi-Fi (and it's fast enough to stream an episode of Game of Thrones). I took my car in for an oil change, but they threw in a car wash and wiped some of the dust off my dash. They also performed a full visual inspection and recommendations for my next service. I felt the price was fair and not once did I feel like they where screwing me over like I sometimes feel at the dealership. As I left, Dave handed me an envelope that contains a free gift, but I must not open it until the next visit. I was going to come back anyway because of the quality of service, but this was just icing on the cake. I wonder what it is...

I went back to get an oil change here because of the great service I received last year…read more Unfortunately, the service I received was horrible and have lost trust in this place. Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change. Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady. Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn't ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response "yeah it's coming out." But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell "it's coming out right now" and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. "Performing more tests", "driving it around the block"...generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car. I don't like being treated like this especially because I didn't see them treating anyone other customers like this. Like the other bad reviews on here and Google, the service you get here is hit or miss. You might save some money on a couple of things but just think if it's really worth it including the time you lose. For me, it's not worth being treated like this and not being able to trust the level of service I'll be getting.

My heater stopped working and all three estimates I received were multiple thousands of dollars…read more But Casey's said they might be able to get to the blender door without taking the dash all the way apart. They were successful & saved me thousands! Great service.

Been going there for years and they're always great and fair, highly recommend them! They get the…read morework done fast and inexpensive

Called around trying to get a quote for new spark plugs and a throttle body cleaning on my 2011…read moreLexus ES 350. My normal shop quoted me $1000 which shocked me. The major cost is labor to get to the rear plugs which I cannot do anymore because of my back. Got another quote for $650. Then I contacted Tony at Ace Tech and quoted me $350. I said great and he set me up with an appointment. He performed the job in 3 hours and since I paid in cash he lowered the price even more. I am extatic. I will give Tony my future business as well as tell my brothers and sisters!

My old battery died on a Saturday morning Ace Tech was able to get my car in within an hour and…read morethey were extremely responsive texting me with updates. Their prices are fair and I was happy to get back on the road within a few hours. I'm glad to have them close to home.

Jeff''s Automative is absolutely amazing. We were referred to Jeff by our son who owns a…read morelandscaping business and uses Jeff for his work vehicles. We were looking to switch mechanics in the area and just totally amazed by them. Top notch service, highly recommend. All our vehicles now will be going there.

A big thank you to Jeff and his team for being honest and fair. I recently brought my 2011 Honda…read moreCivic to their shop with a loud muffler noise. I was fully expecting at least a new muffler and possibly a full exhaust system needed. After an inspection, their technician phoned me and gave me the good news... the muffler is fine. It's simply an exhaust pipe that rusted off and needs to be replaced. $200 later I am back on the road. I really appreciate the honesty and fairness. Jeff's Automotive is simply the Best. Thank you.

Great Place. Gino lets you know all of the details and answers all your questions. Honest place…read morewith reasonable pricing. We take all of our cars there. Service is timely and they have loaner cars.

Definitely don't recommend this place to anyone. If you want work done right on your car and honest…read morepeople doing their job don't go here. We spent over $5000 on our car here thinking it was going to get better but our car was in and out every week for a month. They messed some things up and did some thing else complimentary because of their mistakes. They supposedly fix the gas lines but we took our car someplace else and said it was never fixed. So what did they fix here then? We should get a refund , because it's not fair that mechanics or owners take advantage of people that don't know about cars and we trust in their word. If I could give this place negative stars I would. Please don't go here if you don't want to waste your money or time. There's honestly better places out there that actually care about their customers and safety !!!

I am glad I chose to stop by this Jiffy Lube for my most recent oil change. The staff was friendly…read moreand worked quickly. I was getting my car checked up before heading out on a 1,300 mile drive to move cross country so I wanted to be sure everything was in working order. That being said, I'm generally wary of folks trying to unnecessarily up sell me. Nick and the other man working on my car (forgot his name) took the time to explain why certain services were needed (mainly transmission fluid flush). I was pleased that they explained everything clearly without assuming they needed to "dumb it down" like I've experienced at other shops. I'll admit Jiffy Lube charges a little more for their oil change service, but it's not unreasonable and they usually have coupons available on their website. In all honesty, I trust their work, enjoyed their company, and I like having my car vacuumed out and windows cleaned as part of the service. If I weren't moving out of state, this would be my new go-to shop. I had fun chatting with everyone on staff. They all have a great sense of humor.

I had a check oil light come on I hadn't had my car so I drove straight to another Jiffy Lube…read morelocation Palatine Its the only one I go to and have for years While there I found out my daughter & her Fiancée took my car for an oil change the day (1)before at the Arlington Hts location Cash was paid, receipt given and NO OIL CHANGE DONE they replaced one little filter ! My light was on the very next morning because AH never changed it! The guys at the Palatine location did everything THEY should have done and took a $120 hit because The Dundee location did not make me pay again for anything including synthetic oil which cost more Shame on Arlington Hts ! People have to stop taking advantage of people everyone gets caught! And Arlington Heights Jiffy Lube got caught! Thank you Dundee Palatine location! I am going to reach out to corporate before this gets really ugly

Congratulations! I want to thank and congratulate Steve and his team at Dakota K in Buffalo Grove…read morefor the excellent work they did on my wheels during last week's freeze. The seals on both front tires failed on consecutive days, leaving me completely flat. Dakota K repaired both tires the same day I brought them in and had me back on the road and rolling in no time. It just goes to show that you can't beat a local business for outstanding service. Thank you, Dakota K.

They are so kind. I can't believe I've never been here before. Located around the bend from Buffalo…read moregrove high school. I stopped in because my TPSM light had been on for a few months after I left jiffy lube in Wheeling. They had done a tire rotation and when I returned to let them know about the light, I was treated like garbage. All the men that work there are rude AF. They seemed annoyed I returned. Jiffy lube told me to take my car to a tire shop. Anyways Dakota informed me that it could be the sensor, tire slowly losing pressure and talked to me in detail about how to proceed as my car is 12 years old. They also told me how I can save money & the costs of replacing the sensor, labor & were sooooo kind!! I asked if they could help drill my side bumper as well which they said they could do. They don't do full body work. This is close to my home which is another convenience. They have the sweetest quotes on their billboard by the entrance.

Whenever I need to go to Casey to have my something checked on my…read more2013 Ford Fusion I am always happy with the service and the results. Every staff member that helped me was awesome! Thank you all! Judy S

UPDATE 4/26/2023 I…read moream absolutely mind-blown by the ownership and accountability taken by Casey Automotive's owner, Mark. While, I would give my one-time experience with the mechanics a 0 star rating, I would give the follow-up by the ownership and absolute 6 star rating out of 5. That averages out to 3 stars. I would say that I have rarely seen this type of follow-up and care for their customers and their experiences from any other business. This was truly the example of good business practices. Mark compensated me for the outstanding bill associated with my issue and then some for my horrible day. I will assume my experience was an anomaly as I have never had this issue prior to this day. I thank Mark for reminding me that Casey is a family-owned business and a member of our community and I will do my part and continue to pledge my future business to their garage. Thank you again for making me feel valued as a customer and doing the right thing. Your business is truly an example for all other businesses out there.