Secret is to call ahead of time to order your wing or else you will be waiting for quite some time. Great wings read more

The wings at this location seems to get smaller and smaller every time I come. Paying $8.99-9.99 a combo for wings I expect them to be a little bigger then the ones they serve. I always get habanero and garlic Parmesan which is good but the size of the wings makes me give them 3 stars. Also the fries always come out bad at this location. There super soggy already when they call out my order. But because this is the closet location to get wings near my house I would be coming back whenever I crave wings. read more

Wingstop - Garlic Parmesan - Chicken Wings Near Me - Rosemead, California

This is the worse Wingstop ever!!!!! Ordered from app. Waited the approx 18min for order. After an additional 20min wait because fries weren't done I finally got order. Upon arriving home (7min drive), the Boneless WIngs were hardly splashed with the 2 sauces we wanted. It was a embarassment to WIngs. Now after waiting additional time for fries, we got some rock hard fries I was livid. From the time I got home, I called 38 times, yes 38, and of course no answer, left message and no return call. This Wingstop is a joke, thank god BWW is in Monterey Park. This location does Wingstop bad, because there's other locations who really give a shit about there service, but not this Rosemead location, they suck read more

Won't ever be coming back to this wingstop despite how much I love wingstop. Ordered a family meal, Wings are served cold and fries were dark brown, not golden and very soggy. read more

Wingstop - Dark brown, soggy not crispy - Chicken Wings Near Me - Rosemead, California

SERVICE IS, FOR A LACK OF A BETTER WORD, SHITTY!! DO NOT GO TO THIS LOCATION! DO NOT!!! YOU WILL BE WASTING YOUR TIME. HEAD TO THE MONROVIA ONE!!! I called in to order 20 pieces at 8:20 p.m and was told that my order would be ready in 15 minutes. Driving from around Monterey Park area, 15 minutes away, I felt that it was all worth it for Wingstop. As I stood in line, the customer in front of me was attempting to pay with a card. However, the card was not processing through, and it took the employees a while to realize what was happening. Apparently, as one of the employees said, the machines "broke down again." I now stood in line for 15 minutes watching them turn the computer on and off. After watching and waiting for so long, they finally spoke up and told the all the customers in line that they were taking cash only. Being that I saw my order already out there and waiting now 25 minutes in line for my food, I asked the "manager," Mailea or whatever he name was, what I should do, being that I only had a card on me. This "manager" told me that there was nothing she could do for me unless I was able to wait longer for them to fix the machines. Understanding that this was out of their hands, I sat quietly waiting for another 5 minutes. When this manager made it final that they were taking cash only, I asked her what would happen to my order. My order has now been sitting on the counter for about 40 minutes now. Knowing that a franchise like Wingstop would not just give away cold food to the next customer, I asked her what she would do with it. This lady had the audacity to tell me that she was just going to throw it out in the garbage. Instead of just giving the already cold order to a hungry, waiting customer, she would rather throw it away because "I could not pay." Are you f*cking shitting me?! I waited 30 minutes at Wingstop, drove a 15 minute car ride, and have not eaten dinner at all. Plus, I JUST drove from San Francisco and back in one day. This was the first meal I would have eaten. I told her that I called in before hand and waited all this time here- why throw away the food? Instead of wasting the food, why not give it to the customer to compensate for the wait? It was already cold, and she was just going to toss it out because YOUR machine would not let me pay. I waited for this food and drove all this way- why did you not call me, or any customer for a matter of fact, and tell them about this problem? They would have saved a trip and canceled their order, so YOU wouldn't have to make it and THROW it away. I completely understand that the machine problem is not the employees fault, but I have waited a very, very long time. I ask her if I could talk to a manger, and she proceeds to tell me that she is the manager. She begins raising her voice and telling me that she's been in this business for 10 years. If she has 10 years of "experience" then she should know a thing or two about customer service. After going back and forth, she finally tells me that the "general manager" would be coming in 10 minutes. Therefore, I WAIT EVEN MORE. I now have sat inside Wingstop for 40 minutes, watching everyone eat their food. After waiting for this "general manager" to come, she proceeds to tell me that he will not be coming. This was getting completely ridiculous, wasting my time even more. I ask her if I could have this "general managers" number, and she tells me no because it is a "private number." This was becoming completely out of hand, and this is no way to treat a customer whatsoever. After arguing back and forth with her for another 10 minutes, she finally gives me a number. Annoyed, hungry, and angry, I walk out, drive away, and call the number. After receiving what I thought was the number, I call a DISCONNECTED number. How professional is this manager? Now furious, I drove back and argued with her some more. She finally hands me the real number, and I have spent 60 minutes at Wingstop. All I wanted was something to compensate for my wait- a drink, coupons, anything. I have never experienced such rude, horrible customer service in my entire life. When this Wingstop first opened, I wrote a fantastic review on Yelp. I now changed that review because no customers should have to tolerate this service. Looking at the previous reviews on yelp, I now understand why this location has such low ratings. It was extremely disheartening that I could not receive the assistance I was politely requesting, and ultimately, I am very dissatisfied with my experience. No one should come here at all. Listen to the reviews. Apparently they also have problems with the machines a lot, so THIS MIGHT HAPPEN TO YOU. SUCK IT MARIELA, or WHATEVER YOUR NAME IS. 10 years in the food industry business, no wonder you're still in the food industry. You cannot handle customer service at all, and if anything, you become completely frustrated, taking it out on the customer. read more

I've been to this location a few times and never had any issues before until today. First, the place was dirty. There were trays sitting in the counter and the tea machine had trash stuck at the bottom where you place the cup. Second, I ordered a combo (3 garlic parmesan & 3 mild) and they were just dried up chicken. They didn't even bother to put the reasonable amount of seasoning on them. Then to top it off, they didn't put the ranch I had ordered!!! Lastly, the fries were just horrible. They looked like the leftover fries at the end of the day that no one wants. I had never seen fries that ugly before. I should've just ordered McDonald's. read more

I used to come here all the time with friends and the food here is great. The fries are really good and they aren't ever soggy. The wings are amazing when you get them boneless and they just have amazing flavors. I remember eating the hottest wings here and also enjoying my days here with homies and friends read more

Every time I go I get the hickory smoked BBQ (which by the way is bomb, not spicy what so over so that's great for me). Customer service is great, always nice and patient when I'm undecided even though I get the same thing every time (yeah I'm those kind of people). And lastly what I love is that they don't take forever to give me them wings. read more

Super friendly staff and I waited 12 minutes for my crew pack. Highly suggest especially since food is great friendly staff and fast orders. Very clean too. read more

Decided to try this pretty new wingstop place and what I got from this place is a long face unfriendly cashier named Kaitlin. I guess I have to see who's working every time I wanna come here. Plus I don't understand why we have to pay extra for veggie n carrot sticks?? And now they have a wing flavored mango habanero. Why they copy exact flavor name from Buffalo Wild Wings. At least make lil bit different name. Well overall bad first impression n their wings kinda ok but greasy tho. I'm pretty picky with my favorite foods. It's for Kaitlin-smile, girl! If u wanna get good tips. read more

I should've checked their yelp before I came, but my phone was at 1%. The service was pretty fast, I ordered there and it took like 10 minutes. While waiting I noticed there was a table full of trash and already eaten wings. Really gross and even when I left it was still there. I ordered bone-in wings and my wings were literally sitting in a pool of oil. I don't know how they prepare their wings but seeing that much oil it was hard for me to continue eating. I'm not sure I will eat here again, I'll just make the drive to BWW. read more

Slow slow slow. If you come any day after 6 good luck. I had to wait 45 minutes for food for 2 people. And that's after I ordered. If they screw up your order. That's an extra 10-15 minutes on top of that. If you order well done, make sure it says on your receipt or they will give you a hard time after you received your food. I love wings stop. I hate this location. I'd rather drive 10 minutes to another location instead of waiting 4x that. read more

Those who give this place more than 2 stars must be live on another planet. I have tried this place MORE than enough time to know it definitely should be called, "Stop Wing[s]". I have decided to try it once more few days ago and to my unsurprising expectation - it was the same as the other times. I am not coming here ever again. The Cajun was overly salted, the lemon pepper was just as salty, perhaps they should rename it Lemon Salt and Pepper. For the rest of the day, I was thirsty and bloated. If you want wings, take your business to Alondras or Buffalo Wild Wings. The workers do not seem competent and has mixed up my order previously with other customers. Tip: Count your pieces and make sure you got your ranch (Which is extra $$$) Pro: At least the chicken was juicy. read more

Wings were okay but they should really work on there customer service the employees are not welcoming !

Out of all the wing stop locations I have been to this location has below average customer service! I only ordered 10 wings to go and it took more than 20 minutes for my order to be ready. And while I placed my order with the cashier, she seemed to not be listening to me since I had to repeat my questions to her three times. (It was a bit frustrating for me to work with her.) And even after I got my order, no sauce was offered and none was in the to go bag. I was in a bit of a rush to leave, so being the basic customer I was, I assumed that there was ranch in the bag already. This was a disappointment to me and made me not want to go back ever! If you want wings, you are better off going elsewhere or going to the Monrovia location. They have been around longer and have better service! read more

ordered for pick up at 4:45. The lady over the phone says 10 minutes. Come in at 5:55. FInish paying at 5:59 bc there were other people ahead. Waited til 5:21. Come up to the counter and that rude server lady tells me, "We are busy, I said it would be 20 minutes for all orders. What time did u order." I said i've been waiting for 30 min. She looks at my receipt and says yup 20 minutes without letting me tell her I ordered by phone, she walks back and ignores me. I would give it negative if i could've. read more

Don't even bother calling cause they tell you one thing and when you get their and your order is still not ready. Best if you just walk in and order. ( Better yet Go to another Wing stop cause the service here just sucks!!! ) read more

this place sucks!!!! the workers seem to have a good time chit chatting while all the customers are waiting a while for there orders...... for sure not coming back!!!!! read more

I've never had customer service this bad before. I admit, I ordered wings 20 minutes before closing time, but the guy taking the orders was extremely rude. The guy said that it'll take 18 minutes for the wings to be ready, so I said that it was fine and that I'll wait. So I paid and went back to my car to wait for 12 minutes or so until I went back into the store. The guy came out and yelled my name 6 minutes later that my order was ready. So I went to get my order only to find the door locked. I knocked, called out, and waited there like an idiot for the guy who took my order to come to the door. Only for him to play stupid and ask what I wanted through the closed door. I just played along and said that I was there for my order. To which he replied "who are you". So me being tolerant and polite me, replied with as much kindness as I could muster. To which he finally gave in and let me in, and I said as a side thought "I thought you said 18 minutes" (cause it only took 6 minutes for the order to be ready). And this guy flipped out. He was like "do you want the order or not" and started cussing me out. Not wanting to start anything, cause I was hungry, tired, and feared what I'd do to him if I got angry, I just let it slid. Anyway, this was the worse customer service encounter I've ever experienced. I hope the guy gets fired soon before he causes any more damage to the business. The food was decently packaged though. read more

The fries at this location always tasted bland like as if they didnt season it at all. Iv been to this location about 5 times and every of the time, the fries tasted bland, plain and flavorless. One of my friends works at a wingstop and i know their fries are supposed to be seasoned. But at this location they failed to do so, I rather drive farther to a different location then to go to this one. Dont get me wrong. I love wingstop just not this one. Plus the customer service sucks here. read more

I've been here numerous times already. And each time I've received fast and excellent customer service wether it was busy or not. I always order my 30 wings and fries to go and every time I got my order in a timely matter and my food hot. Continue what you guys are doing wing stop! read more

The food is bomb af. But the service was eh. The worker was having a convo when there was a line full of people waiting to ordered

It seems like people have been complaining about service but I think I've been fortunate I guess. I usually order the lemon pepper wings and the boneless BBQ wings and every time I've ordered them they've always been delicious. The lemon pepper wings were juicy and actually had some substance to them. To be honest, I prefer the lemon pepper wings here than Alondra's. Sometimes I wish there was more to the menu but I guess if making wings is their thing they shouldn't fix what isn't broken. Maybe I'm lucky but the food was delicious and the service was great. read more

I had a great experience at this wingstop! Julie was the representative that assisted my friend and I, and she is AMAZING!!!! She offered us outstanding service and she was on point with everything. The food was great as well but her service is what really stood out to me the most at this specific location. She is the reason this will be my go to Wing Stop. read more

The food is good, actually follows orders when I ask for extra crispy. The lady who attended me when picking up an online order was very friendly and attentive. the only reason they don't receive 5 stars is due to lacking of time. My order was scheduled at a certain time to be picked up and it took them an extra 15 minutes to complete. I would understand if they were busy but from the looks of it, there weren't to many customers or orders being made. Hopefully they improve this aspect of this location. read more

Been going here every week and the only reason why I'm still coming here is because it's the closest one to my area. The service is horrible and the staff there care less about you. The mango habanero wings were one big reason why I preferred them over any other wing joint but they have recently discontinued it. (Kind of a bummer) The only reason why I'm giving them 3 stars are due to their sick soda machine. You get a large variety of soft drinks to choose from and a choice of shot flavoring which includes cherry, vanilla, peach... Etc read more

Horrible service!!! Ordered my food over the phone earlier tonight and I informed them that the last time I ordered for to-go, they had forgotten to include 2 ranch 75 cents each and they would give it to me this time. I came in and told the cashier, she then asked her manager and the manager said that they always charge ranch no matter what...So fine, I paid for the ranch again making sure to check the bag this time for the ranch. When I got home, 9 out of 10 wings were in the box... Great another mistake...The point is they do not keep their words even for something so little nor do they take responsibility for their mistakes..and not to mention, they did not even apologize. Will not be coming here again. read more

horrible service. they take FOREVERRRRRRRRRRERRRR to get you your food. the only reason I still come is because the food is bomb but I've been to other wing stops and there service is so much better and quicker. I literally stood in front of the lady for 10 minutes waiting for her to take my order .. read more

I love wingstop!! I just moved in here and I went twice already, tasted so bad both times. I feel this place doesn't put enough seasoning for both wings and fries. Louisiana rub needs more seasoning!!!!! read more

I love their BBQ wings and fries! But the customer service is either a hit or a miss mostly, it's horrible. Idk whether they hate their job or had a bad day everyday who knows. lol I just come here cause it's convenient and fast. OH and always order over the phone even if it's not for to-go cause they take FOREVEEER to make it and I only have a one hour lunch so it helps. read more

No point in making phone orders if they don't make your food til you get there!! My bf had put in a phone order since my lunch is only 30 min long. When we got there it wasn't ready and they said that we set the time for 11:39, which he said he clicked on order now. I was a little disappointed, nonetheless, since he was visiting from NY and his favorite wing place is Wingstop. We didn't wait that long for them to make it. Probably took 3 minutes to get us our 15 wings and fries. He really enjoyed his wings and I enjoyed the fries. I just wished I didn't have to rush back to work. I'm giving it 3 stars bc I like that there's finally a Wingstop in the area. The cook seemed really on top of the food once we told him we were in a rush, so kudos to him. Order the lemon pepper..it's good! It's just the right amount of seasoning. read more

There's a few closer ones to my house, but I'll go the extra mile for this one. They are fast, efficient, the place is always clean. They have an awesome soda machine with tons of soda flavors, it's pretty neat. The staff is super friendly and good looking lol I recommend the lemon pepper wings! My goodness they are the best! Way better than the Buffalo Wild Wings place. They serve alcohol here as well, but wings taste better with a cold soda if you ask me. read more

Service hasn't always been great here, but this dude Cesar that they moved to the register deserves a raise. He's super friendly and appreciative for business, how it should be. He alone gets 5/5 stars from me! read more

My usual spot for wings, i like the wing but i never really like the service here. But today 4/27 8:20pm this cashier girl, is extremely polite especially with her smile. Doesnt know her name so cant post it here. read more

Love the taste and customer service, however it took around 15 minutes to get my order, unreasonable! This actually happened all the time, suggest call-in your order first. read more

I went to this location knowing they had a 2 1/2 star average yelp review. I went with expectations accordingly and ordered online through their online system. I have to admit. I was impressed their the simplicity of their online ordering system. You can choose your wings, sides, combos etc and check out. They give you the option to check out as a guest which I did. It gives you an estimated time your order will be ready (17 minutes for me). I went to pick up my wings at about 4:00 pm on a Sunday. This location is relatively small with only 2 tvs, but it makes sense as their model is geared towards take out. I placed two separate orders online. I got 10 wings for $8.29 and added 5 lemon pepper wings for an additional $3. With the 10 wings order you get 2 sauces which is pretty good. The Louisiana rub delicious. My little brother ordered the 8 piece wings and fries combo. I looked at some of the other Yelp pictures, and I was pleasantly happy with the size of the wings we got. They were cooked thoroughly and were medium to large sized wings. This is a positive! What took this from a 3.5 to a 3 star place was that my brother only got 6 out of his 8 wings. The worst thing I hate from ordered take out is when the place gives you less than what you ordered. It's like when you were a kid and were excited to open a present but got something that you didn't want. In this case, you get less than what you paid for. Overall, simple online ordering system. The restaurant itself isn't the nicest of decor, but it does the job. If we didn't have the issue with our order, this Wing Stop would have my support. Eh. not good not bad. read more

i was introduced to the lemon pepper by my cousin and instantly fell in love, however upon my 3rd take out order at this location... I noticed when I got home the chicken was flavorless and there was a big puddle of oil at the bottom of the carry out box. gross. Maybe it was the cook for the day, or just bad luck... but that experience totally changed my opinion for having cravings for lemon pepper wings to NEHH !!! .. tried a new location on lake near Pasadena today.. its their grand opening month.. and I must say.. perfect wings. read more

This place is a disgrace. I was craving my lemon pepper wings all day , I waited 20 minutes to get them (heard people complain about getting the wrong order(foreshadowing)) Then when I get home F'iNg BUFFALO I will never come here again read more

this place takes forever and a day to get your order!!! spicy korean sauce is bomb but order online before coming in here!! read more

This has got to be the worst wingstop I have ever been to, and I love wingstop. I am so disappointed. Every single table was FILTHY and filled with the previous customers food. Every single flavor of soda on these new single dispenser machines was out but DIET.. The service was horrible and the cashier wasn't... ok, I guess... I wouldn't come back here again, that's for sure read more