Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Went in to get my car checked as my carpets are always wet during storms. I've gone back to the…read moredealership a few times to get this fixed and all they told me was the drain was clogged by debris. They kept telling me the same thing every time I took it in. Nick assisted me and looked at the car first. He communicated his suspicions on what the issue might be. After I left the shop, he called me within 15 mins to let me know that he figured it out. Suggested to check the warranty first as well as provided solutions. He also suggested mold remediation due to the smell and for safety Will continue to come back as these people are so honest and trustworthy.

Best Sales Consultan! Mackey, He got our 5 star review! Best recommendation from a friend from the…read morefirst phone call to shipping our 2026 Toyota 4Runner was the easiest over the phone purchase we ever made! Very personable, knowledgeable, and best communicator (always kept us informed). Super stoked to have had the BEST experience with Servco Toyota Windward Mahalo! The Borden's We will definitely share and recommend Mackey from Windward Toyota!!!

It was a pleasure to work with both Bryson Higa (GSM) & Rob Hutcheson! Bryson answered all of my…read moreinitial & post purchase questions and Rob did an excellent job of keeping me informed of the status of when my LC was available to pick up. He did a very thorough job in explaining all of the paperwork and features of the LC once I picked it up. Both Bryson and Rob are very knowledgeable and a pleasure to work with. If you are looking to purchase a new Toyota, I would highly recommend buying it at Windward Toyota and work with Bryson and Rob as they are awesome!!!

I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

Devon was my salesman and was fantastic. I was moving back from the mainland and he made the…read moreprocess very easy. The car looked even better in person and I was in and out of the dealership in less than 30 minuets; Devon even picked me up from the airport!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

I got a recall notice for the air bag on my 2013 Fit. I am…read morethe third owner, and just got it a month ago. Found it kind of strange that it wasn't done. Called Honda Windward to see what I needed to do. Guy was so pleasant and helpful. Took it in on the appointment day. They have a shuttle service to take customers home, so I caught that. A few hours later I got a call that my car was done, and the shuttle was on it's way. Got back to the dealership, picked up my car, and that was it. I've expected such a pleasant experience from a dealership. I will be spreading my story to all friends and family.

Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

I came to Windward Auto Spa in Kāneʻohe for their great oil change deal for my Honda Civic, and I…read morewas really impressed. The service was quick, efficient, and hassle-free. As a bonus, they even included a complimentary drive-through car wash and wipe-down, which made my car look amazing afterward. Overall, a great experience with solid service and value. I'll definitely be coming back again!

July 25, 2026: My car was super dirty and definitely needed a car wash. Windward auto spa doesn't…read moreservice like it used too. Prices gone up like everything else. I paid 24.00, for the works. Got to the end to ask for a Sep serve vacuum. AND they no longer offer "FREE" use of vacuum! And my car was not wiped down after the wash! Did you know now if you want vacuum (service) which I believe it includes wiping down tte interior, there's an additional fee of $15.00 something (they said) plus the cost of the car wash. So you will be winning nearly $40 for a full package. I think there are places that may not charge this much. I won't be returning. Btw.... I don't think I saw a sign say anything about free self vacuum is no longer available.

Yeah parta are hard to get. Brought a 2023 GMC truck and had problems the next day. Took it in…read morerhree times until they found the problem. Mind you, it's been almost four months already. I do not fault them for the lack of parts. It's just disappointing to buy a new toy and have it broke the next day. I know auto sales are final, wish they allowed me a full refund and check for another truck.

Went to get a all wheel drive vehicle was told no vehicle…read moreavailable. While talking to salesman, was told a customer was turning in a rogue vehicle with all wheel drive. Asked why the customer was turning in the vehicle. Salesman said they were purchasing new vehicle. decided to purchase rogue. after sale, when cleaning vehicle to bring in for service, noticed rust where spare tire was stored. to shorten the story, the y refused to do anything,and was told that it was not their responsibility to repair the damage. sales manager walked me through their lot, checked other rogues. found 3 rogues, the same year and one year older that had rust in same area as mine. they still refused to fix the issue. said it's my responsibility. come to find out that the rogue was not being turned in by a customer, but was owned by King Windward. looking forward,like to let people know about bad customer service and support from the dealership

I was 8 months pregnant & my car was about to fall apart.. I was honestly a little nervous to buy…read morefrom this dealership due to the look of it BUT do not judge a book by its cover. I did end up buying a 2018 Hyundai Elantra w/13k miles on it.. they had actually just got the car & were still in process of fixing a few things. Because I bought the car over a holiday weekend, they were not able to get it into the shop for a few days so they allowed me to take the car home until the shop was open and at that time they gave me a nice reliable motor car while my car was worked on.. they fixed everything. Once I hit my car back I realized it was pulling to the left & seemed like the alignment needed to be done.. with no hesitation they arranged a time for me to drop off the vehicle and get a loaner car so that they could fix the issue.. figured out something in the alignment was bent so they fixed it & in the meantime I gave birth.. this shop is located in Honolulu & I live deep in the west side. My husband is military and works 24/7 therefore I am full-time mom and with a newborn it was stressful thinking about how I was going to get to Honolulu to pick up my car.. no worries.. they sent a driver out to switch cars right at my house. I can not recommend this shop enough.. they are reasonable, reliable & affordable. They are up front & honest. I had a great experience & highly recommend Today Auto!!

Just had another conversation about my key fob with the service man and he is SO BLOODY RUDE!…read more I'm on my 4th or 5th Subaru, but the one before last I brought in for some compressor recall. They replaced the part but 2 weeks later I sold it and there was a problem with that replacement. The friend I sold it to took it to his mechanic who said the problem was Subaru's replacement of the recalled part. I took it back to Subaru and the denied any culpability. My friend took it to another mechanic who agreed with the first one. I took it back to Subaru and they refused to fix the problem. I gave my friend back some money to have it fixed.

This is one of the few places that service large delivery trucks. I did purchase our trucks from…read morehere and they provided the service that I needed.