Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

Amazing experience. Very well communication throughout travel and up to leaving. We got the exact…read morevehicle (jeep) we booked. Staff friendly and professional. Knowledgeable too. Thank you for the memories I hope to be back. Anthony, Renee, and Madison

Highly recommend Cruisin Maui! From reservation, to drop off, the whole process was seamless!…read moreCommunication prior to pickup was great, showed up at the airport on time, customer service was awesome overall and price was the best! I shopped around prior to reserving and they were at least 30% cheaper than all the other big chain rental companies! Happy to support this small business and would recommend them to anyone visiting Maui.

The employees at this kailua location are very courteous, professional, and always helpful…read more Lisa did my safety check , and was thorough, courteous, and professional, making my time there enjoyable.

It's been a couple of years since I've brought my cars here, since I've been doing my own repairs…read moreand maintenance, but a safety check is something I can't do on my own. They're usually pretty accommodating, but when I drove in for my a few weeks ago for my online appt, they told me that it would take about 3 hours before they could get to it. Since I couldn't wait that long, I scheduled another appt, for today (20 days later), at 2pm, and they said they could get to it right away and be done in an hour. The actual service here is okay (not great), but they're fairly proficient in expediting the service, once they get to it. One thing that shocked me, was how much the showroom degraded. It used to be a rather clean and convenient place to relax in the past (for a tire service shop). I can't believe they let the floors get this bad. They were covered with dirty scuff marks, and they removed the little coffee table, and the TV wasn't working. Just from a business standpoint, as a customer, when I see how dirty the sales showroom is, it makes me wonder how much care they put into their actual repair service. I'm glad I'm just here for a safety check.

I work with various storage facilities on Oahu but I trust the team working at this facility with…read moremy personal property after I moved homes in 2025. The location and hours are convenient for people who live and work in town. The staff are always helpful and keep the facility clean and secure.

Excellent customer service at U-Haul Moving & Storage of Kaka'ako…read more Lorraine helped me over several days, her kind and calm personality along with expertise made me comfortable and confident I had found a perfect place to rent storage. I had checked out a couple of other Storage companies in the area, U-Haul Kaka'ako on Kamakee St. by far exceeded expectations. No nonsense pricing, safe area and clean, with an efficient sign-up process and easy access. Ipolani is also helpful, patient and professional. Mahalo again Lorraine you are the best. See you soon.

It was super easy and reasonable cost to rent pickup for two hours. Clean friendly - great customer…read moreservice.

Brian and Diane gave me the best service. I needed to move a refrigerator from Honolulu to Ewa…read moreBeach and was taken care of by these two. They are an asset to this company and deserve a raise. I have never felt more important. Not only did they meet but exceeded my expectations. First time there and I will back for sure. I'm in customer service and know what it means give good service. Thank you again for taking care of me and my family.

Made an on-line reservation for a moving truck that had to be on a specific date. Chose Penske…read morebecause their web site said "guaranteed availability." Less than 24 hours before the move, the local Penske office calls saying a truck is not available. In the meantime, they continued to send emails confirming the reservation. Changing the move date was not an option, so had to scramble looking for another truck the day before the move, at a much higher cost. The local branch insisted that I change my move date to 3 days later "for a small discount," even though I explained to them from the beginning that the date was not flexible. To add insult to injury, I then get an email from Penske saying I cancelled my own reservation, skirting themselves out of their "guaranteed availability." After great difficulty contacting anyone at their web site, finally got a hold of someone, who promptly transferred me back to the branch that deleted my reservation. They send you in circles so you end up wasting time and getting nowhere. Apparently, this is a regular thing with them. This false advertising has got to stop.

Not very helpful tried calling multiple times no truck available that I needed for a moveread more

I have nothing but good things to say about this place. The staff is kind, the pricing is amazing!…read moreI needed a smaller unit and didn't want to pay an outrageous price for it. I stumbled across this place and they were quick to get me into a unit and overall had great customer service. Highly recommend!

That old boss lady there was rude and mentally ill. She interrogated me as to why i was late in…read morereturning the truck. I apologized and that set her off more to be rude to me---a customer! Stay away. Unless you want abuse.

Awesome Service! They went above and beyond to help me. Highly recommended especially if you own a…read moreforeign car on the island. 5+ stars!

Fantastic work! Friendly, cares about cars, communicates well, and does a good job. Changed front…read morestruts for me, resealed oil pan, then painted the hood AND polished headlights! All in one visit and all for a great price. Car looks great again.