I will say that IMT 6500, over the last year, has had its ups and downs, but overall, our…read moreexperience has been very positive.
I have to give a special shout-out to the maintenance team, Arnold, Chris, and Gigi. They have been amazing, especially considering the demand and workload they handle on a weekly basis. Their responsiveness, professionalism, and hard work do not go unnoticed!!!
I also want to recognize the office staff. Keith, who assisted with our move-in in 2025, was absolutely AMAAZING. He made sure issues with our apartment, such as the noisy bathroom fan and the dirty and broken washer/dryer, were addressed promptly. He consistently went above and beyond when it came to customer service. Since our apartment is located near the trash chute, we dealt (and are still dealing with) a significant fly issue, and he ensured that pest control treatments were scheduled regularly to help manage the problem.
There was a point in time, even when some of our packages were stolen, and there ultimately wasn't a resolution, Keith made sure reports were filed on our behalf and truly made us feel like our concerns were his concerns. We definitely miss Keith, and he has set the gold standard by which we measure both previous and current staff.
Currently, we haven't had any issues with the office staff, and everyone has been pleasant to work with. Rules are definitely enforced, and they do seem to listen to the complaints or issues that my wife or I have brought up. That said, I also don't know if they share the same willingness to go above and beyond to ensure exceptional service. I understand that, at the end of the day, it's a job, but it's also a service-oriented role, and passion for helping people is part of what makes a great experience. This isn't meant to call anyone out; it's simply an honest observation. Still great service, just not exceptional, and that is alright, waayyy better than other previous leasing offices.
Overall, we really enjoy living at IMT 6500. Once again, the maintenance crew deserves an A++. They do an incredible amount of work, and they're often the unsung heroes of the IMT community. Without their diligence and commitment, our overall experience here would have been very different.
My wife and I would rate our experience a 4.5 out of 5. While I can't honestly give it a perfect 5, because there is still room for improvement, it has been a genuinely pleasant experience, and we've enjoyed calling IMT 6500 home.