They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.

Our business uses TelePacific and has for several years. We are very pleased with the customer…read moreservice and the local rep, which we never got from AT&T. The pricing on a 3 year term was way better than what we were paying and they really spent the time to provide us a business solution rather than just selling us something we didn't need. I would highly recommend them to everyone.

We have had Telepacific for a number of years for internet and VOIP. We were very happy with the…read moreservice - rock solid - until about a year ago. Suddenly 3 mb/s slowed to less than 1 and even .1 (measured by Okla). Many calls and service requests to Telepacifc have led only to statements we must have done something to cause the service to slow. Frankly it is clear that Telepacific (now TPX) simply reduced the bandwidth. We are cancelling our contract despite Telepacific's promise to sue us and converting to Spectrum. Customer service has been awful, no service tech has ever come to our site (we are in Glendale), we spend hundreds of dollars each month on such awful service. I would be embarrassed to provide such weak service as this company does.

Jacob made the process super easy and concise, quick, and overall a pleasant experience. Very…read moresatisfied switching from T-Mobile

This Verizon store was amazing. I recently switched to Verizon from AT&T because they had a great…read moredeal on IPhone 17. I went in several times and each time all my concerns were taken care of. A special thanks to Donna and Cody. I will admit I'm pretty clueless about cell phones but they were patient and always helpful. They deserve a raise for putting up with me!

Just wanted to thank the girl that helped me out. Name was…read moreMary Ann. She called insurance people and had my back 100% thats the people I need on my corner. Thanks a lot Marry Ann. Gerardo-

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

Went in there and was expecting a long wait. I was quickly helped by an agent named Jason. Jason…read moreanswered my questions and provided me info on my current equipment. I just want to thank him for the customer service he provided. More internal and external employees could learn from him!

NOT A LEGITIMATE XFINITY STORE. However, they will completely neglect to tell you this. I went in…read moreto transfer service and delete another service... the same service that they were glad to sell me a couple months prior and assured me would be easy to stop once I permanently relocated and no longer needed. Again what they will not tell you is that they are THIRD PARTY SALESMEN, NOT LEGITIMATE XFINITY EMPLOYEES. This is why they do not know anything. The manager here, a very young and rude guy maybe 5 feet tall, who identified himself as Juan H***nandez, tried to tell me that if I wanted to accomplish the transfer I'd have to start a new service at a different price which would be higher than what I was paying. I told him I've been a customer for at least 10+ years and when I started this additional service a couple months ago, the price rate came with a 5 year price guarantee. I started asking why he couldn't honor it, why he is telling me I have to pay a higher price, and why if he is a manager he can't override it since it was guaranteed at this exact store. What did he do? Told me since I am refusing their service, I can either leave the store or he would consider me trespassing and he would call the cops on me. But what did not once do? Relay that he is NOT A LEGITIMATE XFINITY MANAGER, ONLY A THIRD PARTY SALESMAN, and cannot actually do anything that was promised at the time of sale. So instead of being honest about what type of store it is, he resorted to telling me I need to leave or he'd consider me a trespasser. He also left me unable to return the equipment I brought with me and still stuck paying for 2 service accounts that I did not need. When I told people what happened, I was given a different number for customer service to get through to corporate to escalate. Their number got me through to Xfinity and it was only then that I LEARNED FROM XFINITY CORPORATE THAT THIS HERNDON STORE IS NOT A LEGITIMATE STORE. The Xfinity rep apologized profusely for what this store did and how they handled everything. The rep was able to handle the service transfer and cancellation of the 2nd account and told me to go to an actual corporate store to return my equipment , not this THIRD PARTY RETAILER. I went to corporate store on Shaw avenue and not only were they professional and courteous, they actually knew what they were doing. I have already escalated to corporate about this third party store and the manager here. Also, THIS STORE IS NOT EVEN LISTED ON THE BBB. I have since requested to add them and have also reported their service practices and unprofessional behavior. This Herndon third party store is honestly only staffed with practicing salesman who have no idea what they are doing and have no idea how to deal with customers. Walk in to this store at any given time and you will find customers who are incredibly unhappy with the workers here.

I have ATT UVERSE and ATT IPhone. Nothing but problems. It's all about getting more and more…read moremoney. 35 dollars to reconnect UVERSE and they will disconnect your service in the middle of the night without a text or any notice. Late fee is ten dollars. Paying with an agent 5 dollars. The goal milk every penny u can. I'm now looking for a new internet service needless to say. !! I paid 195 last month and 122.99 today. Ridiculous I don't believe I owed that much! Now I told them I'm looking for a new internet. And they are already talking about my last bill. My balance is zero right now !!! Oh I forgot reconnect fee 35 dollars !!! Can't wait to leave this internet !!!

I had nothing but issues with AT&T from the time I moved to Fresno, seems to always go out when the…read moreweather gets warmer (May - June) , they've changed my router 4 times in 4 years and charged me $100 for one of those time and NEVER paid me back for it as they stated they would. THIS IS THE WORST EVER BIG BUSINESS SCAM. Hope this reaches a lot of people to change their service to anything else (which is better). Tried to be loyal , but you can't get through by phone and online is automated as well. I would have gave negative start if I could. Over priced and under service is what AT&T provides. Took me 4 days to finally get a disconnect date set up. GOOD RIDDENS. OMG ITS DOWN AGAIN AS I TRY TO POST THIS

Location: T Mobile Date: June 19, 2026…read more Service: Online Order Pickup This week I had the opportunity to stop at T-Mobile because I had to pick up my online order from my family. Once I arrive there the manager Ray assisted me right away and introduced me to Noberto who is the technician throughout the transaction. I appreciate it their time and their patience because when you transfer one phone to another as we know it takes it consumes a lot of amount of time. But once the upgrade and transfer was completed I was out of there no problem and headed straight home. I highly recommend that you check out this T-Mobile with Ray and the rest of the staff.

I had a GREAT encounter at thus location, which is stark contrast to what I experienced at the…read moreT-Mobile located on Shields. (I had come from Shields directly to this location.) I spent less than 3mins in the store & the staff member was SO professional, helpful, & knowledgeable.