I recently went in to pick up some hardware as I just set up xfinity. I was greeted by a man named Kevin Burrows who is a employee here. He grabbed my hardware and I asked about my modem which I will be using my own he told me I needed to bring in the modem to check the Mac number to make sure it will work before it can be set up. During my set up online and on the phone nobody at xfinity told me this. Granted not a big problem I'll just come back in with the modem at a later time. Kevin kindly offered for me to send him a email with the photo of my Mac Id and he would Input all info and call me after it was done. I just got off the phone with him and if he or anyone at this location see this. Thank you! you went above and beyond in a day and age people don't care. I hope you realize you're a great human being and I wish you all the best going forward! Give this man a raise and promote him, from previous reviews on here you need it lol. Thanks again Kevin read more

Kevin Burrows was a great customer service rep to work with! He helped me get a new phone plan and new iPhone at the prices I wanted, and figured out how to significantly lower the cost of my internet plan. He even personally called me once my phone had arrived in the mail to make sure everything was working smoothly. Their new phone service is a great deal and I'm very pleased with the results. Thanks Kev! You're a cool dude. read more

Waited longer here than at DMV, with even less smiles, if that is possible. The biggest problem I have with Comcast is their inconsistency. I was given a much more expensive offer at this store that what was advertised online, and was given an attitude when questioned about this. I want to say it is not the employees' fault, that it is really about an expansive media corporation looking to monopolize America, but after several experiences at this particular store I have no other option than to conclude it is equally both. read more

Prepare for a wait when you come in for service at this location. I actually phoned Comcast while I waited and took care of what I needed except for swapping out my box. That required an additional wait. Once I finally got to see someone, they were more concerned about selling me their security service than asking what I needed. When I commented that Comcast doesn't really care about their customers, the response was "this is corporate America". Yes, it is definitely a one way street with Comcast. Hopefully I don't have to go back here again for a long time. I will say that I've had nothing but great service when I phone Comcast but going to this service location was absolutely the opposite ! Cut the cord or switch to satellite TV is my recommendation. read more

The very worst service! Constantly TV shut off from xfinity every night! And put on hold every time for : hours then they say they are close? What happened to 24 hour service????!! I alway recommend ATT read more

Worst customer service. Issues with connection are never resolved. Xfinity protocol makes it impossible to get a technician to fix anything.

Worst service I've ever received anywhere. I was told by customer support that I had to go into a store to resolve the problem I was having. The people working at this store would not even look up my account to try to help me. The person in charge just told me to call customer support without even trying to help me. Incredibly lazy and rude people here. read more

This company has the worst customer service, and the worst billing associates Of my recent memory. I pay my bill electronically and have for years. They have accepted my payment and I have continued to have internet through them for years. About four months ago I received an exaggerated bill (6X normal bill) so I call them to get it corrected... they claim that I haven't paid my bill in months, so I sent them my transaction confirmations and my account deductions from when Comcast cashed the checks my bank sent them. I've now called to have this issue corrected FOUR TIMES (taking at least an hour and a half each time) and each month they send me a bill for hundreds of dollars. I am currently on hold with Comcast as I'm writing this review. I've been on hold for an hour listening to the same three minute song on repeat. ...allow me to digress- I would like to start a class action lawsuit agains Comcast. If you have been harassed by Comcast or have other serious issues with Comcast please let me know and let's team up agains these guys! Justin H read more

This has to be one of the worst experiences I've ever had. Not only did I have to wait 30 minutes to pick up my cable box, the woman at the entrance was incredibly rude. I watched her for thirty minutes ridicule people, cut people off and then complain about her job. I don't generally hate Comcast, but they seriously need to step up their training at this location. This was abysmal. read more

I have had a lot of trouble with Comcast/ Xfinity's customer service line, so I went into the store today to get help and to organize my mom's bill. Logan was incredibly patient, understanding and went above and beyond his job to help me, and my mom's Community center figure out what was wrong. He helped me find the best plans and deals for my household and was incredible at communicating with me about the plan and path for making these changes all work. I'm beyond grateful for his help and patience and hope to work with him again next time I'm there! read more

Great people they really listen to what you say not just try to just drop some sale line and up sale you!!

If you go when they first open there is no wait and they are actually chomping the bit to help people. My business took ten minutes and the gentleman who helped me was knowledgeable and nice. read more

We all know Comcast is a mess, but still. I waited over an hour to literally pick up an item and leave. You think they would have a fast lane for this since it's an option on their website. The lady who handed me my things said "well.. I hope this works for you.." really somberly even though I had expressed ZERO negativity before. Thanks for making me unconfident in your product for literally no reason? Pretty sad when your own staff knows the service is shotty. read more

I had to use Comcast because I had no other options where I live. I had heard from others that the service was a nightmare & they couldn't have been more right. The amount they nickel and dime you in fees equaled almost as much as my bill. They charge $11 for the modem, $12 taxes/fees & an $8 Broadcast fee. Do not even be a couple days late because they will charge between $20-$30 depending on how many services you have. They are not flexible on making the due date land on a pay day. The bill seems to continue to go up every month. I pay $85 for the 2nd to slowest internet that barely streams video in a one user, small apartment & the most basic tv package. I can't even imagine what a family or multiple user house would pay. I use to pay $45 including taxes & fees with another provider that had way more tv channels & much faster internet. Their customer service will not work with you or budge on anything. I feel sorry for them because you can tell they have to deal with irate customers daily and are forced by management not to give up a dime without getting you to buy more of their services. I promise, you will absolutely regret using this service. I never write reviews, but this is too horrible not to share. AVOID AT ALL COST. read more

The woman at the counter was super helpful and went out of her way to accommodate even though it was crowded. I was dreading having to go to a Comcast store but she made it seamless. I wish I asked for her name. But thank you! read more

Xfinity is a horrible company. So many interruptions of service with internet and especially TV and audio that records onto the DVR. They also will charge to fix those problems so don't waste your time and money. If you want to spend hours on the phone with customer service representatives then sign up with COMCAST XFINITY. read more

Long wait to return the modem, but it took only 10 seconds to print out the receipt. Worst service ever!

Received great service from Faith when picking up my Wifi equipment. She was helpful in offering additional services other than WiFi but respected my boundary of not being interested. Also took time to go over the different wifi options/plans and the monthly costs. The service was quicker than expected. read more

When our Comcast modem died, I spent an ENTIRE DAY on the phone, battling a series of increasingly useless customer service agents. As the sun went down, I was still on the phone, and a rep finally admitted to me that no one would be able to ever solve our account issues via phone. No, instead, I had to go to a customer service center so that I could speak to someone in person. So, my husband and I drove to the new Comcast customer service center on Sandy, which is housed in a Safeway parking lot. When we arrived, the receptionist told us there would be a wait of at least 30 minutes. We sat there and made snarky remarks to ourselves. Lots of snarky remarks. The only one that is fit for repeating here is that this service center was "The World's Snazziest Portal to H---", since the decor was surprisingly nice, and the chairs were surprisingly comfortable. When we finally got to speak with a representative, though, he solved the problem instantly. So, yep, I still really, really dislike Comcast. But the customer service rep was great. read more

Went in here the other day to switch out my cable box (Ordered HD service but wasn't informed that I needed to get anything for it) and I was very reluctant considering that Comcast has been known for their poor customer service. I've found out that I have also been paying for a DVR for three months even though I didn't have one. (Hopefully I get credited on my bill for it.) Anyways....I went in, explained my situation, and waited in the waiting room for about 5-10 minutes, which was surprisingly short. I can't remember who helped me but I remember that he said he was a Steelers fan (I'm a Ravens fan) and we exchanged are mutual hatred for each others team for a little bit. Aside from him having a bad team, he was very nice and helpful. My time with him was very short and I FINALLY have a DVR box AND an HDMI cable. Aside from the amazing customer service I've received, I was happy with my visit. The only complaint I really have with Comcast in general is the prices. They could be a little less considering on what you get for their prices. Before HD, I paid 68 dollars for a starter package, DVR, another really small cable box, and on demand. I mean, it's not bad I guess. It could be a lot more. After I ordered HD, NFL red zone, and NFL Network, the customer service rep said my bill would be 93 and some change. Ouch. I really wish you guys would get a special NFL promotion out like Direct TV. :/ All in all, based off of my experiences, Comcast is alright. Not complaining really. It's the only cable company in my area so I can't whine about it too much. :) read more

The worst service I have ever received. After speaking with 6 different people over 2 weeks and a service tech in my home, not one of them said the same thing. I was sold a package with the channels I specifically asked for. They worked for a couple days then stopped working. I was then told when I called in, that it was incorrect and I had to pay more. A supervisor called me and he was unable to help me because his computer wasn't working. After 1 hour they are now closed and I would have to call back tomorrow. Unbelievable. Unfortunately they are the only game in town. read more

I'd like to write a review for the Comcast store at: 15115 Southeast McLoughlin Boulevard, Milwaukie, OR 97267 - but they don't seem to be on YELP. Could be because the store used to be a Dunkin Donuts...I think...and if so, it may still be listed as such. Anyway, I got an ipad for Christmas and was told by the Comcast guy over the phone that I'd need to visit their store and pick up a "free" loaner router. Unfortunately, the line was worse than that of the DMV. Fortunately, I waited 35 minutes, which was less than the people around me, who'd been waiting a while before I arrived and only got called right before me. I was upset at first - when the gal said they didn't have "free" routers - but after pushing the issue that the guy on the phone sent me down (20 minutes from my home) and promised me one (also saying that I wanted to make a complaint against him for lying to the manager on site), she talked to her manager and found a router that I would not be charged for. Sometimes it really pays to be assertive, without being downright rude. In the end, I walked away satisfied. Of course, I haven't taken it out of the box yet (so I don't know how hard it will be to set up), or seen my next bill. I'll have choice words to add to my review if things don't turn out as promised. read more

I went in and traded my SD cable box for an HD cable box. Anissa was nice but she initally gave me an SD with demand for my regular SD box, so the reason for not 5 stars. She did tell me that there would be no extra charge, which was great. read more

OMG Comcast is the absolute worst company. A big monopoly that could care less about customers. I got a defective box from this center and then had to wait for hours to exchange it . The people that work here could give 2 ________ 's about your time. read more

DO NOT BUY XFINITY. It's a rebranded COMCAST that is HORRIBLE. They have awful internet & try to blame it on the modem provider. You have been warned - DO NOT BUY read more

We went in to pick up our self-install package thinking it'd be a quick "here's my ID and signature" transaction, but instead we waited in line for at least an hour, mixed into the same line as people having tech issues. After an hour, they finally called us to the counter. He literally asked me for my ID and signature and handed me the box. I don't understand how there's only one line for people have troubleshooting issues and people trying to just pick up a package and go. You'd think they'd want to get people in and out quickly. Then finally we get home and start installing when we realize he didn't even give us the power cord! Now we have to drive all the way back across town to pick it up! Very frustrating. read more

Reps were so rude!! They wouldn't let both my BF and I come into the store... we LIVE in the same house and are together 24/7, we both have the same immunity and have been exposed to the same germs. They were snarky with us and at least 2 other customers. read more

first 5 days, we needed someone to come out twice, plus we had to visit and wait to at the store the other three days- did not bode well. We were told we had a certain amount of channels and I was curious to find out exactly how many channels in each genre we had. Comcast could not or would not provide me with this information. They can have their over charged for product back and we will go back to using utube, netflix and amazon which combined works out cheaper plus there are no adverts. Comcast you suck. read more

This is review is about the call service to Comcast 1-800-934-6489. I was try to cancel my cable account and had to hold for like 40 minutes. I talk to 3 rep. and they all said, "You been transferred to a wrong dept. Then i called back and see if I can add a account and the funny thing is I had a rep. help me out less then one minute. Comcast is a One Billion Dollars company and there service is really bad. No wonder lot of the consumers are canceling Comcast services. Very "Disappointed in Comcast. read more

Comcast will not allow me to get cable at my residence due to someone else's bill, and then had the nerve to ask me to prove my last place of residence. I don't appreciate being penalized for someone else's bill so what I have to say to you Comcast is fuck you and I will never get cable from you again. read more

The guys and gals at this Newberg Store went beyond and above in getting us old farts going.They had patience and a great attitude,with a pretty big problem.Thank you all very much,GB an RB read more

After 1 hour and 22 minutes on the phone with Comcast I was transferred to 4 different people. I had to start the conversation with each new person. I was basically put on hold 4 times and the person never came back on the line. I am done with Comcast. Worst customer service of any company I have ever called. Not to mention I have been a Comcast customer for over 30 years. read more

Very poor customer service technology. They cannot book appointments and cannot call you when you are ready. We just needed to exchange modem after we did the phone call with the customer service agent, and they cannot exchange modem without you waiting and twiddling your thumbs for an hour. Worst experience in a long time. 1 Star is generous. read more

Comcast Sucks!!!!! That is all... that should say it all. The people lie and backtrack on what they've said. The employees are rude and condescending. I will be reporting them to the FCC and will go as far as I need. This is ridiculous and not okay that they continue to act like this. read more

I want to emphasize that this review is not entirely intended for the service center itself. I know the people working there are just doing their jobs, but the actual service Comcast provides, how they manage it and what they charge is dreadful. No amount of personable customer service can excuse their horrible business model. I pay double for simple internet and about 40 channels of standard, non-HD TV that I don't even get to select (and don't want, but bundled to save a whopping $7) than I do for an unlimited talk, text and data plan from AT&T. Technically, I'd be saving over 60% of my overall data expense by simply using my 4G smartphone for everything. While the internet they provide is, in fact, a stable high speed connection (which is why I've given two stars instead of one), the policies in place to use it are absurd-- and the worst part is, they have no legitimate competition. My work, my long-distance family relationships and my overall lifestyle require a reliable high-speed internet connection, and for that I have no choice but to deal with a company with which I do not want to deal. Ever. If any viable alternatives take root in our area, I highly encourage we switch to those so that Comcast is forced by the market to enact reasonable policies and competitive prices. It makes no sense that I should pay for channels I don't want, then quadruple the price for more channels in HD (most of which I also don't want). And just a simple internet connection shouldn't cost twice my cell phone bill. If this isn't a monopoly, I clearly don't understand the definition of what a monopoly is. read more

My girlfriend and I walked in a little wary about signing up for a new wifi account. We only had to wait about 5 minutes or so before Don sat us down to talk about our options. He was awesome from start to finish and we were all set in about 15 minutes. We were both a little taken aback on how easy Don made everything. Well done, Don! read more

This review is not for this location specifically but for Comcast as a company. I'm trying to set up service and so far I have had to reload web pages over 10 times, try to enter my social security number at least 5 times (which they don't need for anything because i'm only asking questions so far) and had to verify my information repeatedly for no reason. Unfortunately there is no competition in this area so all I can say is, if you don't need it and they are the only way to get it, don't do business with them. read more

Have you ever met someone that actually likes Comcast? Have you ever met someone that has actually had a decent experience either on the phone or at a Comcast location? Yeah, me either. Whenever I call or go into a Comcast location, I have to take a deep breath and summon all the patience that I don't bother summoning before I go out on the road. Comcast has you by the you-know-whats and they know it. They don't care about you. They care about keeping technology out of your hands and keeping progress at a minimum. Why? Profits. I digress. This experience. Focus. I have to believe that if for some reason I thought Comcast was a 5-star company, my overall opinion would have dropped to about 2 stars. It started right from the first interaction. Well, no, it started by being saddened that it looked like I walked into a wireless phone store. Then it was the man at the front podium. I was returning equipment for my grandmother (there's a long story on how they didn't care about her situation leading us to this point, too). I told the man that I was there to return equipment. He responded by telling me to just drop it in the slot outside the front door. There are bar codes on the equipment, he says. If it's that easy, why doesn't he just take it from me? No, that doesn't matter. I don't trust Comcast. I don't trust them to stop billing my grandmother because they say they didn't get the equipment back. I told him I'd like a receipt and he responded with "name?" I told him the account would be under George. I didn't know he was putting my name down (supposedly) to be put in queue, or I would have given him my name and not my grandfather's. It seemed obvious that I wasn't George based on how I phrased it, but whatever. He told me to have a seat anywhere. I looked around and wondered where I would possibly sit in this wireless phone store. So, I just stood back a bit and noticed the whole complicated living room/kitchen setup behind the magical wall. So I have a seat in the home theater. Look how amazing Comcast is in this really sad home theater! No Comcast, you didn't convince me to get your cable service. I'll stick with the poor internet service that I'm nearly forced into due to the lack of choices. I finally hear "my" name called. I walk back to where I was called "payment window 2." This doesn't make any sense, I didn't come here to make a payment, but I did as told. I get back there and there's someone sitting there. So, I stand back just to see what happens. The rep at the counter asks if he can help me. I said "my" name was called, and he tells me that it wasn't possible. The customer at the counter said that he was the one called, "Jonathan." I said I wasn't called to the counter, but to the window. The customer says the guy sitting at the window was named George. Stay out of it, you don't work here. Whatever. Weird that there are two Georges "here," and they could have asked for a last name or initial if there were two, but I'll wait some more. I go stand off to the side and wait for "my" name to be called. I'm also watching to see if the people that came in right behind me doing the same thing get called, because I just have a feeling the call for George was meant for me, the Comcast employees just didn't know how to work their own system. Guess what happened? Exactly what I expected to happen. So, I wait for them to be done (it wasn't their fault, after all) and go over to the woman that they were working with to explain what happened. So I go over there and explain what happened. Instead of just helping me (to be fair, I could see a customer make up the story to get helped faster), she looks over the list and acts like I am just making it up because I'm not on the list. She gives me some other excuse and I insist she helps me anyway. She wasn't apologetic at all. She got defensive saying that she wasn't the one that "disrespected" me. That's nice, you're a representative of your company and you're not exactly being nice to me now. I get a sad receipt with no information and no signature, so it's nearly useless. I know this is just a rant going into a void. People won't check here before signing up for Comcast service and Comcast doesn't care what is said about them (it doesn't take a very detailed Google search to find a whole lot of complaints about them), but it makes me feel ever so slightly better. read more

It's a place where you can pay for cable and internet service...there are other people there who are also buying cable & internet service sometimes these people are rude and smelly other times they are not. There are times when the people are smelly and nice and times when the smelly people the mean people and the nice people are there in other combinations. Some people in red shirts are paid to be nice and try and sell you things, they do this job with mild enthusiasm and are basically helpful. The people who work here do not set the prices of cable and do not control how fast your internet tubes shoot your porn to you but they will listen to your complaints and apologize anyway. read more

I hate Comcast. They have the worst customer service I've experienced. They also win the award for most hypocritical advertising. Satellite may give out when the weather is bad (although I never experienced this when I had DirectTV), but at least there is a reason. Comcast gives out CONSTANTLY for NO REASON. I get the error "we're having trouble connecting to the the X1 platform" at least daily, and, at least daily, I end up needing to power off my unit. Most of the time that fixes it; I just end up wasting my time waiting for my unit to power up again. AWFUL SERVICE, AWFUL PRODUCT. Good luck to anyone who wants to suffer through this company. If there is one good thing about Comcast, it forces you to look at your life: do you REALLY need cable? What is your time worth? WHEN they screw up your bill, is $30 dollars worth 45 minutes with the tragedy that is their customer service? $50? Finally: my favorite! WHEN your internet goes out it's so very comforting to call the customer service numbers, punch numbers through the automated menus (including "1" internet, "1" is not working...) to get put on hold and told you can "review outages and troubleshoot WITH YOUR INTERNET"! For a quick win, they need to get rid of that statement. It makes me cringe just remembering the frustration. Boo on this company! read more