I visited this salon for the first time after calling ahead and making an appointment. During that…read morecall, I discussed my options and was advised to get hard gel. However, when I arrived, that information was not carried through, and I ultimately received soft gel instead, which was not what I wanted. I was also disappointed by the limited color selection. I tried roughly eight different colors before settling on one that was simply the best of the available options rather than one I actually loved. For a salon at this price point, I expected a much broader and more current selection. Beyond that, the salon itself was not particularly comfortable. I was surprised that basic amenities such as coffee, tea, or even water were not offered. The seating and overall experience felt much closer to a standard neighborhood nail salon than a premium service destination. What was most frustrating, however, was the lack of accountability when I raised my concerns. Rather than acknowledging the issues, the front desk attempted to tell me that my experience was inaccurate. Overall, I genuinely do not understand the hype surrounding this salon. The service, communication, color selection, amenities, and overall experience did not justify the premium pricing. If you're considering coming here, I would encourage you to explore the many other nail salons in New York City before paying significantly more for what felt like a very average experience.

I was shocked by the way that I was treated, considering the outrageous prices. They treat you like…read morethey're doing you a favor for stepping in the building. Just awful. Do not go there.

Word of advice is to believe the lower rated reviews with this business. I ignored the low rating…read moreas I just wanted a gel removal and figured it could not go super wrong and I was in a crunch for time. Gel removal takes 1 whole hour, and I tell the nail tech that I can have my natural nails cut down, which is supposed to be $10 on top of $15 gel removal (per the owner's words to the nail tech in Chinese). When the owner rang me up, what should have been $25 was $35 before tax and tip. The nail shaping is terrible (asked for almond and she left me with uneven edges and some of them pointy). I didn't notice this or the leftover residue on my nails as I had to hurry out the door. Will never return, stay away or you will have to pay for mediocre service.

How horrible could a manicure actually get???…read more The service itself was terrible. I asked for a nude gel, found one I liked. She then started to paint it on and it's a totally different color. I told her that's the wrong color. She got back up to change it, but instead of removing the prior coat- she painted two more coats on top?? So freaking clumpy, nails were BURNING in the lamp from how much she drilled down my nails and gel is cured on my skin. Do not recommend. I came here from a different website and was given the total prior to coming in, yet for her at the end to up charge an additional $25!? She then requested a tip via venmo which is fine but would not look at me after i only tipped $8 for the horrible service!!!!

My Favorite Nail Salon, with the Wonderful Angela!…read more I always choose this nail salon without hesitation whenever I want to get my nails done. It's really amazing! And Angela here is especially the one I like so much She is extremely meticulous in her work. From trimming the nail shapes to carefully painting each pattern, every detail is handled just perfectly, exactly the way I've always envisioned. Moreover, she has a wonderful personality. She is gentle and patient throughout the whole process. Chatting with her makes me feel so comfortable that the process of getting my nails done has become a real enjoyment. All in all, because of Angela, my love for this salon has grown even stronger. I highly recommend it to all the lovely ladies who love beauty!

I've come back to this place many times, but after receiving the worst service this time, I will…read morenever return. The staff are usually kind, but if you ask something like, "Can we change this part a bit?" they immediately get upset. This time, I brought a design I wanted -- it was very simple. I showed it beforehand, and they told me it was possible, so I sat down. But once they started, they suddenly said they didn't have the spray needed to do the design, and it ended up looking completely different. The result looked terrible. I didn't want to pay $85 for something that looked this bad, so I politely asked if they could fix certain parts. But it became clear that they lacked the skill to do so, and the nail technician seemed increasingly irritated and stressed. As a paying customer, I believe it's normal to make requests, but she became very angry. She started throwing the napkins she used to wipe my nails down at my feet repeatedly, and slammed the bathroom door when she left, as if trying to intimidate or make me feel guilty. It was extremely disrespectful behavior. Eventually, the nail technician was replaced, but by then, 4 out of 5 fingers were already ruined. Only the thumb was redone by a different person, who suddenly started using a completely different sponge and technique. So in the end, all of my nails had mismatched designs. This was truly a terrible experience -- not just in terms of the nail design, but more importantly, in how I was treated. A customer should never be made to feel like they've done something wrong just for asking for what they want, or be treated like a difficult client for making a reasonable request. That kind of attitude is completely unacceptable.

Seriously best nail experience yet. I get my mail done twice a month for the past ten years and…read morethis has been the BEST PLACE! Selena took care of me today and she detailed and studied each fingernail to perfection. 10/10 experience. THANK YOU SELENA

Joe is the best!! Literally the best manicure of my life. I've been coming here for about a year…read moreand my nails are always perfect.

amazing! just moved to the area, I rec to anyone ! so nice and nails looks great! I got a manicureread more

I received a uv gel manicure and regular pedicure and both were the best I've ever had! Kelly was…read moreso sweet and took her time doing my nails. I couldn't be more satisfied!

Leona is INCREDIBLE! She is truly an expert and completely transformed my dry, dull hair. She is…read morealso the kindest soul. Run, don't walk, to book with Leona! I am OBSESSED!

I had an appointment with Stephanie through Salon Apprentice. Stephanie had responded right away…read moreabout colour services and I was able to get in just a few days after I connected with her. Stephanie was attentive and wanted to make sure I was okay with her suggestions for my single process colour. She was also very thorough and took her time, even checking the wisps of hair in the back at my neckline, and made sure those strays were covered too. I felt very well looked after over the course of the three hours. Stephanie brought me something to drink, gave me sleeves for my glasses so they wouldn't get dye on them, and brought cushions while washing my hair so I would be more comfortable. My blow out and colour look great! I would definitely go back to the salon.

The whole salon is so clean and well-decorated! All the staff are so friendly and accommodating…read more This is a regular manicure using a color and a shimmery topper, and its lasting really well.

DO NOT GO HERE! 0 stars. This was the worse nail…read moreappointment I've ever had. This place should be reported to state board. I had scheduled an appointment to have my Gel X nails removed and a gel manicure done. As soon as I walked in for my appointment the receptionist also took a walk in that was demanding she was helped right then and there. The FIRST nail tech seemed very frazzled and had to ask what to do. After being instructed, she started my soak off and took the other client, leaving me to sit and soak in acetone for over 30 minutes! Not to mention, she took the pack of sterile tools from me to the next client, EW! After soaking for the 30-40 minutes they had the receptionist come scrape off the softened gel. She obviously had no idea what she was doing and didn't fully remove all the gel X nails off. My fingers were tore up by the acetone and I should have taken this as a sign and left but I didn't. Finally another nail tech (who seemed like the manager) finishes with her client and comes to take over. She's is visibly upset with the job the receptionist did and had to use the Efile to remove the rest of the gel x off my nail as there was still a lot left on and under my nail. The efile bits did not look clean and she kept putting the used ones back in the case. When she finally starts to apply my gel mani she tells me that my nail was weak from having to file of the gel so she would have to use a special base coat to add strength back. When we got to the nail color coat, she said i had a line in my nail from my previous manicurist back home damaging my nail and we would have to change the color to cover it. At this point I've been there for 1.5 hrs so I said fine. The color she brings is much thicker and she struggles to apply it evenly, dipping back into the pot over and over again. she finally finished putting on the last top coat and I have a total of 7 coats of gel polish on my nails. She proceeded to FILE my top coat and start to shape my nail again because of how lumpy she did them. The top coat is meant to seal in the polish and if you file it, your nails are going to chip.... Gel or not. At this time I had been in the chair for 2 hours. for a simple soak of and gel manicure! What? When I brought up how bumpy they were, she once again blamed my previous manicurist for damaging my nails. I had only had my gel X set for 2.5 weeks so the grow out wasn't crazy and even if I had a file line in my nail from the gel x, it wouldn't make my whole nail lumpy... After telling her that I know better because I went to school for cosmetology, she rushed to check me out. she didn't charge me for the soak off, just the gel manicure. I left with polish on my fingers and flooded in my cuticles and with my skin raw and dried out from the long soak in acetone. Just save yourself the headache. Now I have to find another nail salon, pay a second time, and waste more time just to fix this.

This is my second time at this location. I was looking on Groupon for some pampering to prep for my…read morebday and saw they had a Groupon for a facial, massage, mani & pedi. Booking was easy, just called and they got me in. They texted me to remind me and also asking if i can arrive a bit earlier which i arrived around 1:45pm for my 2pm appt. The facial was first and i was so glad, i haven't had a facial in a full year when i prepared for my last bday. Irina was so nice and made sure the experience was amazing. She also got into those extractions and gave me advice for my next services to help my skin. Next, was my massage with Dana which i upgraded to a deep tissue. Soo relaxing these ladies have magical hands for real. Lastly was the pedi following the mani with Diana. I upgraded to gel mani. She was easy to talk to we have children similar ages and was a breath of fresh air. I truly enjoyed my experience today. This place is very nice and staff here is so nice even the front desk. It also smells amazing inside and those face towels too! Like essential oils. I will def be returning and requesting these ladies !

If I could review all my services individually they would be wildly different scores. my facial was…read morestellar and the esthetician did some work with extractions! She got a bunch that the facialist from two weeks ago (different location) skipped! Worth it!!! Edit to my review : Vada reached out to try and fix the short lived manicure, I really appreciate that level of customer service. Got a manicure and pedicure and it was very ok. It lasted 3 days. And the massage was fine. Also ensure you are getting the best deal as prices seem to fluctuate widely.