Christian as part of the Yates Buick team really went out of his way to ensure that my needs and concerns were met and addressed. I felt like the team really went above and beyond to ensure that I was taken care of. They definitely did me a great service! read more

Alexis Pogue was stellar! She was professional, knowledgeable, honest and friendly. When you're spending thousands of dollars for a service you can find on every corner, That customer experience is everything, and she nailed it! She has gained a customer for life and when anyone asks me where I get my cars serviced, I will be sending them to Alexis. Thanks for the great experience! read more

Yates Buick GMC - Call her up for your next service appointment. - Car Dealers Near Me - Goodyear, Arizona

I had a repeat issue with my 2020 Sierra. Charity Marriott was my service manager and took care of me every time keeping me up to date with status of repairs the whole way. She's a pleasure to work with and ensured everything, including a clean vehicle, was taken care of. Thanks Charity. read more

I had a bad experience at Yates Buick GMC . I went to service my truck and Philip approached me in a very Demeaning way. We were talking professionally at the beginning of our encounter, after asking a few questions that were not being answered. It seemed Philip was getting irritated . He started raising his voice and i asked what was the problem . I told him ; not to be rude since I was not being rude to him and he replied rudely telling me well it's up to you. I decided to leave the situation and not talk to a manager cause I was with my family. I've been a loyal customer and I have purchased trucks with them many times but this experience led me to not service my truck or give my business to Yates Buick GMC because of the experience. read more

Do not waste your time here. They are liars all they want is for you to sign the contract and be out. The GM manager is very unprofessional. Walmart has better customer service than them. I was promised a few things and now they won't even return my call or text. Oscar was my salesman and promised me I would get 1 year free on start service once my 1st month trial expired. Well now he went ghost on me and won't reply & I won't call him nor text him because I rather just buy it than deal with them and their lies . That's how bad I don't ever want to deal with this company ever again. Walk away don't believe them!!!! Read the rest of the reviews . They even promised me a better deal for a good review. Run!!!!!!!! So if you see a good review it is because they bought them. read more

Quick and fast service, christian did an amazing job helping us choose a truck. He let us test drive a truck twice when we were undecided on which one to take home. read more

Horrible service, the salesman Roy was on his phone the whole time, he was rude and didn't want to sell a car. Will NEVER go back again! Kelly called us back and he was horrible too!! You guys have the worst customer service! I got my Cadillac SUV from another place so thanks for sending ya to a place that would treat ya like human beings and not say stuff like "simple math"! Guess what someone else got our business!! I really hope that management or the owners find out how horrible the employees are because customers are who keep the business running ! read more

Katelyn on the sales team is absolutely amazing! She is helpful, knowledgeable and truly takes the time to listen to what your looking for and works to get you everything you want within your price range. As a woman being able to have a woman selling me a car is so helpful. Thank you! read more

One of the best quick and easy experiences we've ever had, Worked with us on a great price and the salesperson (Katelyn G.) was wonderful helping us with it all. Will be back again when it's time. read more

My radiator decided to retire the day I returned from holiday. I chose Yates Buick GMC due to its proximity from my home. I had noticed that they worked in all makes so I gave them a try. Service advisor Charity explained what to expect and was spot on with her estimate. Kudos to her and to Tech Omar for finding a problem that I was unaware of and would cause issues down the road. My vehicle was ready when promised and was close to the estimate I was given. I recommend Yates GMC for their thorough work, price point and professionalism. Again, Kufos to Charity and Omar for a job well done. I don't need to any place else for service! read more

Great dealership! We bought a used 2015 Buick Encore from Alejandro A. and could not be happier with the purchase process and the service that we received. Got the car that we wanted at a great price. Truly a top notch organization that made sure that we had all the information that we needed to make the best decision for our family. We really appreciated Alejandro's sales approach to find out what we needed in a car before we started the purchase process and everyone at the dealership made sure that we felt welcome and not pressured to rush into a decision or buy more car than we could afford. We don't live in the area and drove past two other major Buick/GMC dealers just to do business with Yates and will gladly make the trip out again for our next car. read more

They signed me up for SiriusXM without my knowledge or consent. Just because the vehicle they sold me supports it, doesn't mean I want to subscribe to it. Now I'm constantly getting spam mail from both SiriusXM and the dealership! read more

Purchased our 4th vehicle with Yates. Justice and Jeremy were awesome as always. Couldn't be happier with my 2021 Yukon.

this is our second buy here at yates we really like our salesman Enrique Medina. He really got us a good a straight to the chase with everything he didn't waste our time and everything was done quick and easy and also our finance manager Pedro was also great. But the only problem I had was the detail when I received my vehicle, I know it's a used vehicle but it was left really dirty certain spots had cleaner on it and others didn't and the back of the truck wasn't even cleaned out at all , there were tree shrubs everywhere and other stuff left in the back. they didn't even bother to at least sweep it out or anything and the interior looks like it was just vacuumed and wiped here and there. read more

Purchased new 2022 GMC Terrain in June. Traded in my 2018 Terrain which was in mint condition. During the purchase I was told by salesman Mike Favela to come back in a day or two to get the rear seat covers and luggage rack back from my old Terrain for installation in my new purchase. Took three visits before I could get the luggage racks back. The attaching hardware was missing as was the rear seat covers. Mike kept telling me to come back. He later told me both items were most likely lost or stolen. After a plethora of attempts he (finally) told me his boss had no intention of covering the loss. This is unacceptable! Even if I hadn't already purchased 15+ vehicles from Yates since 1998, such a reply is completely BS. read more

I purchased 2 New cars and 1 used on November 6th. So i had purchased the extra warranty through the finance department because it sounded like a great idea. Not a good idea to expensive and new cars come with warranty already so i dont understqnd the concept. I canceled my warranty 14 days later and its January 10 th and still havent received my reinburstment yet!!! Everytime I call and try to speak with the General Manager they give me the run around. I went last Saturday in person and tried to speak with the General Manager he was busy and had a prior appointment to go to his Nephews birthday party what kinda a s... is that . Worst customer service ever. So avoid yourself some stress and dont buy a car at Yates Buick Goodyear Az . First and last time I purchase anything there or do any business at that location. Thank you for Nothing positive about your customer service Truck is Great read more

I recently purchased a vehicle at Yates Buick GMC and it was easily the best experience I've ever had buying a vehicle. The staff was very friendly and knowledgeable, especially Christian Rose. He got me into my dream car for and unbelievable price and there's no way I could've done it without him. Christian was very professional and knew about all the features on my vehicle, he is the best salesman on the lot. You should definitely ask for him! I've been searching around other dealerships and they are all terrible. Also, they gave me the best deal on my trade-in. Overall, I am very satisfied and will definitely refer more people to him. read more

Just purchased a 2022 GMC Sierra AT4X. I spoke to Caralee in the Sales Department and she had the truck that I told her a was looking for a while already. She is absolutely amazing, and made my purchase and easy process. Thanks to everyone who helped me make this purchase. All of you rock!!! read more

I took my car to Yates last spring for a severe misfire on cylinder #3. To my dismay , it turned out the engine was toast by way of leak down test. After freaking out and sucking it up. I paid the dealer to replace it with a new (rebuilt) GM motor so I could get the 100k warranty. When the car was almost done I got a call about paying for an alignment, to which I replied "Does the tech have to remove the subframe to do the engine?" Yes "Well should it not be included in the original quote then?" They then agreed and did not try to charge me an additional 1% for the repair. The car returned at least 3 times due to the same misfire code that was originally the problem (although the car was not running like it did before the replacement). After a month or so it was finally taken care of. Around August I had my AC go out. I recharged it and it went right out again so I knew it was a significant leak. Being that I could not see the leak I took it to the dealer. The service advisor gave me a car to drive and in a couple hours I got a call and a quote to replace the front to rear AC line. $1,800!! So when I pushed back she said the part cost $800 and it is very labor intensive. I asked to be told where the leak was and I would pick it up. Upon pick up, it was obvious she didn't know where the leak was as I was told it was on the bottom around the power steering. While she did have some pictures, they didn't make any sense without some answers to my questions. I paid my $125 and left. No part was written on the estimate, just a quote of the total. Basically I paid $125 to have them diagnose it for themselves. Since I at least got a hint that it was one of front to rear AC lines I thought I would take a look. That Friday I pulled the car in my garage and after some searching found the leak (on the top of the engine), on one of the front to rear lines. I looked up the part and found it for about $600 shipped making the $800 dealer cost seem reasonable. Now here is where it gets good. On Saturday morning, I pulled the car into my garage, evacuated the AC, Isolated and removed the line, brazed the hole, reinstalled it and had it recharged and operating in 4 hours. All on my garage floor. No lift, never did the job before, no special tools and not a factory trained GM tech or a tech at all. So to summarize this review. The technician would have done this job in 2-3 hours at worst. I would have paid around $333 an hour. Unless it is warranty work avoid this stealership, I mean dealership. read more

Honestly one of the worst dealers I have talked to.. Jermaiha the sales manager probably don't know the rules as he explained me that if I live in NV I have to pay double taxes -AZ+NV tax !! Do you send a favor study a little bit more- it's impossible and not legal to charge a customer double sales tax!! You probably think that people are are stupid and you are trying to get more money and play with the numbers so you can earn a bit more from this sale! Another thing is that Jermaiha attitude is awful the way he talk to me on the phone was rude and he didn't even say hello or anything-like I work for him.. I really thinking to buy their Yukon but with this attitude I'll pay $500 more somewhere else and will get some respect and manners read more

Find a different dealership. The experience we had here was by far the worst I have ever seen at a dealership. We went in to look at a truck that was listed at 30k. They refused to work any numbers and told us its take it or leave it. The first initial salesman was great but the general sales manager Matt was by far the rudest person I have met in the industry. He came out upset because we stated it was a fair price for the truck and he stated tomorrow the truck will be up $3k more if it doesn't sell today. We explained we were asking for a little more for our trade in whether it be $500-$1000 more to make the deal happen. He refused to work numbers and made it a point to not allow us to talk as consumers and attempt to make us feel stupid that we don't know what we are talking about since we aren't in the industry. Again the worst experience and we walked away after that. Do Not Go Here! read more

Wasn't able to make my car payment I need to make my car payment how can I get in touch with your company so I can complete it thank you

Went to look at a car. Was immediately greeted with prejudice and disrespect. We looked at a car and the lady just stood there and didn't say a thing. Then when we went to go look at another car she told us she's not going to waste her time unless we were serious buyers. Just an awful experience for me and my partner. read more

If i could I would give no stars! stay as far as possible from here! Horrible service & horrible staff!!! The three stooges ( Hector, Matt, & Pedro) will lie to your face about everything and anything! Our sales man Hector was in my opinion unprofessional while we were sitting down reviewing paper work he was showing us how much money he had in his account to me this was unnecessar and unprofessional not sure how this is ok! Matt very bad attitude and rude!! I don't know how they have these people working here!! They don't care about anything but the sale$$$!!! They never call you back when you have questions. You literally have to hunt them down! No updates no nothing! Matt till this day has not sent us paper work that we asked for about the vehicle!! It's been over a week and a half!!! Seriously going to let everyone know to stay the heck away! Will be posting on all social media about how horrible this dealership is!!! save yourself time and money and go anywhere but here!!!!!!! read more

This is the worst dealership I've ever had to deal with. We might as well have gone to a rinky dink dealership because we received the same customer service from top to bottom, service manager Frank to GM Matt. We just purchased a used 2018 GMC Sierra Denali from them. Wish I would've test driven the vehicle with the windows down but it was cold out and didn't expect them to put a vehicle on the lot with this issue. After a few days I drove it with the windows down in our neighborhood and noticed a squeeling sound coming from the driver side. I took the vehicle in to them to get looked at on a Tuesday because that's when their "diesel mechanic" would be there. Our truck was there from that Tuesdat until the following Monday! Not once did they call us for an update. I had to continuously hound them to get any info. We were finally given our vehicle back on Monday. They said that the squeak was because of the brand new brakes and should soon go away. After a few days, the squeak continued. I even sent them a video of the vehicle squeaking while I was driving through the neighborhood. Initially the GM Matt agreed with me and said he would show the video to their most experienced mechanic. He told me he would call the next morning with an update. True to form, he did not call. I to once again call myself. This time he tells me that the mechanic said because of the "special new brakes and after market rotors" I would hear a whistle from the brakes especially when driving near a wall. Mind you the video I sent as proof was nowhere near a wall of any sort. After I told him that the excuse was ridiculous he then proceeded to tell me that it was because there was "wind" going through the brakes. Not sure how much wind goes through a brake at 5mph on a non-windy day or how wind only blows through one side of the vehicle. At the end he told me they didn't have the money to repair the vehicle and I would be responsible for having it fixe. What a joke of a dealership! If you value customer service and communication then don't bother stopping at Yates Buick/GMC. You will NOT find those there. read more

Trying to take advantage of the current GM auto discounts I ended up at Yates. After finding the vehicle I was interested in, I asked for what my vehicle was worth. The sales associate Sean took my keys, checked it out, and brought me an offer. At Gateway Chev the manager would not even talk to me without a hard offer. That causes "Hard Inquiries" dings against your credit report which stay for two years and can cost you up to -20 points. Even if they low ball you an offer and you walk away. I liked the way Sean answered questions and boy does he know the GM vehicles. I found him straight forward and enjoyed the process. I am not big on car salesman but he was good. I would highly recommend him even if you are just comparing different models like I was. I have not bought at Yates before but so far I really like what I have experienced. I hope getting service is as good and cost effective. I give 5 stars for both. Ask for Sean Nagler. Walt Blount read more

MJ was very pleasant to work with. She kept us informed from the very beginning of the order process, through the COVID delay from Detroit and the delivery process. One thing that I was impressed with was her knowledge of the vehicle. She always had the answers to my questions. And she didn't know something she told me and would get me the answer ASAP. I felt like I was her only customer for the months it took to order the new truck. If you were looking for outstanding customer service I highly recommend that you ask for MJ when you are at Yates. read more

My new vehicle needed its first service. I bought my Enclave in New Jersey in November. Nick Franzen Assistant Service Manager was my contact. Nick couldn't be any nicer. Nick provided a superb experience. I have been happy having my vehicles repaired by Yates dealership. I will be continuing my business with Yates because they never let me down. read more

We bought a used car from Yates and were treated well while we were making the deal. It was NOT a great deal, but we really wanted this particular car, so we paid the price. Since the car was not a GM vehicle, we had them write into the contract that they would repay us for any repairs we found necessary within the first few weeks. Of course there was an expensive sensor malfunction that showed up when we took the car to our mechanic in Gilbert the next day. Yates could not fix it so we got the OK from Yates to take the car to a dealer on our side of the valley and they agreed to repay us for the repair. I sent the receipts to Yates over a month ago and have called the used car sales manager at least six times. He won't even return my calls. Be very careful when you deal with these folks. They are great at the start, but down the road, they will abandon you. read more

Yates GMC has overall been very professional. The 12 different employees that I have dealt with over the last year or so only 11 out of 12 of those have been truly professional. I give the dealership 4 stars only because of the 1 employee . I have my own rating scale for each of whom I can remember there names and had a pleasant experience. Charity - service department 5 stars Brent - GM 5 stars Tony - manager 5 stars Alexis - 5 Stars Staci - Sales 5 stars Mechanics - 5 stars Courtesy desk - 5 stars The sales associate who brought this overall rating down is one sales person who I will not name but 0 - stars for her . Yates Buick is aware of the sales associate that I am referring to so I won't name her . Mr Yates you have built this successful company over years of hard work . 1 employee will unravel all that . Thank you read more

Wow!!! My first time buying a car and after all of the horror stories you hear about the process I was definitely intimidated. Boy did I have the complete opposite experience. There was a wide selection of vehicles and Mark and Nick both listened and found me my perfect car and the finance department made sure that it was exactly what I was comfortable paying. I never felt pressured and on top of that I got a great deal and an even better warranty. I HIGHLY recommend Yates and will never buy a car anywhere else again. read more

Yates Buick GMC - Car Dealers Near Me - Goodyear, Arizona

I am a 78 year old and have been purchasing vehicles for 60 years in states all around the US. I purchased a new 2023 Buick from this Dealership on 12/5/2023 and had the worst experience of any dealership I have ever visited. I visited them because they advertised $10,000 off the 2023 model and two Buick rebates I qualified for amounting to $1,750. I was greeted by Sean Murphy and got an offer for my trade in and a paper listing the sticker price and $10,000 discount and part of the rebates. I politely told Sean that was more than I would pay and left. The next day, I got Email from Andres Orr asking what it would take for me to purchase, and I told him more for my trade-in. I talked to Orr and afterwards, got a new sheet texted increasing the trade-in but less $750 in rebates. I quickly pointed this out and ended up going to the Dealership on 12/5/2023 and purchased the vehicle. When I got home, I discovered that my Bill of Sale showed the sales price $750 more than the Sticker Price. I called Buick Customer Service and they advised me to work with the Dealer directly. I had already talked to Sean Murphy and he asked his boss who replied that I had received all I had coming, so I decided to make my complaint in writing by sending copies by certified mail to the three Yates listed on the website. On 12/11/2023, I mailed copies addressed to Mike Yates, his Daughter Whitney Yates Woods, and Son Tyler Yates. The Post Office delivered all three on 12/13/2023, and on 12/15/2023 I received an email from Buick asking about my purchase experience and I gave a negative review. On 12/18/2023, I was contacted by Sean Murphy about my review. Not to apology, but the chastise me for costing him $6,500 because of my review. I took the liberty to google the Yates family and discovered that Mike Yates the founder had passed away from covid in 2021 but Whitney and Tyler had been interviewed several times and said they intended to treat all customers like family, have no haggle pricing, and make sure all customers were happy with their experience. I don't feel like family, I feel like their sales managers looked upon me as a MARK and it appears that the Yates support them. I urge those who feel they were treated wrong to google and read those interviews to see how they think you should be treated. read more

Go speak with Freddy! True Professional and will give you the best deal on a new vehicle for you and your family.

WONDERFUL Experience! Yates had A ford 3500 that I found online and started our back and forth with Nick Gottino. We made the 45 min drive with our truck we were trading. Although, we didn't fully get what we wanted for our truck (Its a trade in we weren't expecting full price when they have to do repairs) The ford we purchased was priced way below the others we were looking at and not near as nice.. Nick Gottino was kind, knowledgeable and not pushy. This dealership is completely different from any other we have been to.... We bought the extended warranty as with any used car (Dealership or not) You have no clue what you are really getting with someone else trade. This gives us all piece of mind that if there is any underlying issues we will be covered. Everything went fantastic and way better than we had planned. We got exactly what we came here for. Thank You Nick for the exceptional experience @ Yates GMC. We will be sure to refer family and friends... read more

Yates Buick GMC - Car Dealers Near Me - Goodyear, Arizona

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Robert was awesome to work with. Took his time to make sure I was comfortable through the whole process. Would recommend these people to anyone, they do a great job! read more

Enrique and Kelly both wasted our time as we came from out of state to buy a vehicle then they say they'll give us a good price on a different truck we told them our price range was $50,000-$55,000 he continued to waste our time and showed us a $70,000 truck that they would drop to $68,000 and they say they were gonna give us an amazing deal after they sold a truck out from under us but yet only drop it $2,000 read more

RUN AWAY from this dealership! I only wish I could give negative stars! Was about to buy a car that looked beautiful in the pictures. Had car inspected with pictures and report from a 3rd party. Rust on driver's seat rivets and underneath vehicle. Gouge in fiberglass rocker panel, some paint runs indication previous over spray, seals worn which needed replacement...Really? 172-point inspection? Tried to sell me a vehicle that had signs of rust and defects in the paint without disclosing them?! Didn't even replace worn seals? Unbelievable... read more

I came from out of town to buy a Chevy Corvette, Kelly and Matt were awesome helping me get this done. There was no games, no BS, they got me approved and I walked out of the dealership in less than an hour. It was a great experience, great customer service, car is beautiful, I drove it back to San Diego and it runs and looks great. They were easy to work with, especially in my situation, they understood how to work with me specifically to get this done and I would definitely come back here even if it's 5 hours away just because of how good they treated me and how welcome they made me feel as a customer. read more

I recommend this dealership 1000000% they do everything in thier power so you can be satisfied, safe and well taken care of. Everything from the communication and them explaing everyway possible so you could understand . No-pressure, didn't feel rushed Trustworthy They listened to me Quick and painless -- the dealership made the process easy Quick and clear communication No games Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson named alejandro . Attentive to customer's needs Salesperson went above & beyond! Especially who hooked it up was THE MANAGER issac Outstanding. And nick from service amazing! By far out of this would my experience. read more

Our Silverado broke down on a Friday afternoon. We did 35 miles an hour on the freeway with flashers going to get back to this dealership. Alex, can't find his card, in service hooked us up with a rental car, shuttled me over to get it. He helped us unhook the 5th wheel that had a dead battery so the truck could go in. The guy who sits next to him got on the computer and got me the number for the Red Lion that accepted pets. Overall a very painless experience, Alex made everything a pieces of cake. I am 70 and my husband is 80 and handicapped. Was just the easiest process and no stress. They took my car shield insurance, easy peasy! He said they might not be able to figure out what was wrong until Monday afternoon or Tuesday. He had the truck done on Tuesday, shuttled me back from the car rental after I returned the car, paid for the truck, and the next morning he helped me get the generator going on the 5th wheel, got the landing gear up and we were on our way. Great Job Alex, Kudos to you and your team. So happy with the service! THANK You Alex and the Yates service team! read more