Where to begin. The waiter I had could not answer a very basic set of questions. I asked how big one of their noodle bowls were. Now at most restaurants the waiter or waitress shows you with their hands a rough size of the bowl when you ask this. This guy said "uhhh..." Then pointed to a table where the patrons had small bowls and said "it's that size. So not too big". Keep in mind I'm the only guy eating at my table. The bowl comes out and it's big enough to serve six people maybe seven. Not only did he lie about it being "not too big" but he also couldn't answer a question I brought up about the kind of noodle. I asked "what kind of noodle is used in this?" To which he replied "they all use the same noodle". Young man, I did not ask if they were all the same, I asked WHAT KIND OF NOODLE is in this dish.
Additionally I asked if they have beer. They don't serve alcohol but that's a minor disappointment at most. But when I asked for a soda it was brought out not from a fountain served cup, but with a cup and a can.
I don't ask for any waiter to be smiley and bubbly although many waiters practice their skill with service to that extent. I get it, you're paid minimum wage, you don't enjoy this. But did I feel welcome in this business? No absolutely not. The female hostess that greeted me was friendly and warm. The kid who served me in his twenties...did not make me feel welcome in the slightest. Aside from being garbage at presenting the menu to me with the questions I asked he didn't smile once, and rolled his eyes when coming to my table as if it were an inconvenience to him.
Lastly, this pathetic excuse for a waiter, when I paid with cash had the nerve to ask me if I wanted change. As if implying he deserved a tip. My total was $24.76. A massive charge for what I thought would be a noodle soup for one person but instead could've fed a whole family. As well as some chicken dish that didn't even come with rice. I asked for rice and it came out in a very tiny bowl. After paying with thirty dollars and him assuming he deserved to keep my change he returned with my $5.24. I'm not sure why I left him $1.24. I feel like he didn't deserve the 24 cents either.
That wasn't the worst waiter experience I've had but it was down there with the level of outright incompetence. I'm not sure if he tried to scam me with the size of the noodle bowl by telling me it wasn't "too big" or if he was just outright incompetent in the position of the most basic customer service skills. Mind you, I'm the only guy sitting at my table, so one would assume I'm interested in a noodle bowl for myself. I'm 5'8 and weigh 168 pounds. I don't look like an overweight guy, and I clearly don't look like someone who would eat a family size bowl of noodle soup.
My advice to this business, fire this guy. Not sure if he's family you're trying to help out or if he was actually someone you believed was qualified to work with customers but it's obvious he is garbage in that role. I've had better service at a McDonald's in the ghetto than I've had with this guy so that's saying something. He may have better fortune working drive-thru there.
On a positive note, I did like the atmosphere of the place. Clean, well organized. The menu was colorful and well put together, save for the fact that the summer stuff was still in there. But all around not a bad environment and setting. The food was also quite delicious. The lack of rice coming out to accompany my chicken was strange to me but I did like the food. It was very tasty. Just had trash for a waiter. read more