Came back with my significant other to the men's section and there was no couch anymore! In fact there was not any seating area to wait while ones significant other shops. It's a necessity in any clothing store! read more

I like Zara store in general. But this location - Nope. Been here so many times. Never had a good styles for man :( Always classic like old fashion. Material is not what I like. I like cotton and soft. read more

Never leave reviews but this past Sunday I had an amazing experience at this store. I need pants that were sold out everywhere in my size - last size was on their mannequin. With out hesitation Paul helped me to get these pants off. I know is not their normal procedure to undress their mannequins for customers but I really appreciate the gesture and commitment to help me out! I had perfect outfit build around these pants. So so happy! When you there ask for Paul! Love it love it read more

this place is a disaster. The manager Kristen could not have been more rude. I received a gift from my mom and did not have a receipt. When I went to exchange the items I ended up spending three hours at the register arguing with them. They would not let me exchange the items even for store credit. Do not waste your time going in here. The rudest staff, the cheapest clothes, and the most outdated customer service policies. TERRIBLE EXPERIENCE read more

I love Zara, however I will say that in this location it is practically impossible to get an employee to help you with anything. And the floor was littered with clothing shoes bags .....there were items all over the floor it was not very neat clean and polished like the Zara's I normally go to. I will say that this is in a very prime location in New York City so maybe they have a hard time keeping on top of things. Perhaps they should hire more floor staff. read more

Jamie Quero assisted me and made my experience delightful. Her product knowledge combine with her ability to style and pair clothing made my experience unique. She genuinely cared for me and made sure I had a great experience. I send my friends and family to her location because I know she will take care of them just as she did with me. She is stylist by nature. Katrina Charles read more

The customer service wasn't up to par to be completely honest but everything was well organized and when you needed assistance and asked you got it read more

I had such a negative experience in Zara's baby department this week. My boss gave me lovely baby clothing when I returned from maternity leave. Unfortunately, the clothing was too small for my not so little one. I went to Zara (with the gift receipt) to exchange sizes or pick out some other items and was told that I could not because the gift receipt was past the 30day return policy. I tried to explain that the 30 days had passed before I was even given the gift! The sales associate's solution was for me to give the clothing back to my boss!? Maybe I'll have better luck with Zara's customer service # read more

To begin with customer service was on point! JAMIE QUERO assisted me with everything I was looking for, she basically put my outfit together and let me tell you she did one hell of a job I was feeling and looking sexier than ever! I went in there going crazy in need of putting my outfit together last minute and when I tell y'all she hooked me up she did! Showed me so many different styles and options, ( earrings, shoes, blazer ) she was honest with what went well with it and all, I'm so glad she got to assist me! I recommend anyone to shop at that location. If you are like me and need help putting a outfit together check her out guys, or not either way, shes a dope creative director and personal assistant with great sense of style! read more

3 floods with the male section on the 3 floor which is quite small. Mainly female items but this season just seems like it's alright and the quality of Zara is going lower every time I go there. Some are alright prices but in general it's pretty overpriced for the quality now. Not my favourite spot read more

This store's staff is so rude. No one is willing to help answer any question or take the time to check on any item. If they are not busy, they are talking between themselves. It makes the shopping experience SO BAD. I walked in one day and asked 6 different sales person about a top. 5 of them refused to help, was very rude and two of them just said "whatever is hanging there, is all they have. If is another piece, they are probably stuck inside the fitting room". OMG. There is only one single lady (exception) at the fitting room clearing up clothes called Camila who took extra effort to answer my question. Decided to walk in another day and it's the same - rudeness all around. They spend more time talking to each other than being helpful to customers. ZARA management should really spend more time training the many, many store reps and maybe just reduce the number of these girls in the store, pay them better and train them better. Quality trumps quantity if all they do are hang clothes back on the racks, and talk amongst themselves. Service quality is even way below the very low end discount stores. read more

I live in this neighborhood and hate shopping at this location without a doubt. Not sure who's more oblivious and rude; The employees or the rude tourist. The employees walk around with extremely serious faces, and unpleasant demeanor. If you're in the area, choose the one on Lexington Ave instead. read more

I want to give a huge shoutout to PATRICIA at Zara! I came to this location back to back on a Friday and Saturday. Both times she assisted me and was more than happy to help. Pleasant sales associates are hard to come by, but she was a true gem. She searched the store for specific items I was looking for and if they weren't on the floor she was kind enough to check stock. Some items I was interested in purchasing were not at their location but she provided me with other Zara locations I could find them in. She even brought a few things to the dressing room for me while I was trying on. I know it seems like, "Well, ain't that what she's supposed to do?" Listen, I've been to numerous Zara locations in the city where associates will purposely dodge you, roll their eyes when they're asked to locate something, lie about their stock because they don't want to go the extra mile and check the back. I've witnessed it all. This was a unique experience so I had to document it. I even let the manager know she was great. Give props where they're due whenever you encounter an exceptional sales associate. They're one in a milli. Especially at fast fashion stores such as Zara, H&M, and Forever 21. read more

the work stuff was awful. nobody helped us for the shoes which we are looking for. i found a shoe and asked for 6 size of that to the worker in here and he said "these shoes not for sale, i am sorry" and he took the shoes from my hands immediately . and at the fitting rooms a lady named francesca did not allowed to enter the room with my girlfriend. after she said i was like alright, it's fine but after 5 mins i saw the couple were going out from the fitting room. that is obviously disrespectful. so this store does not even deserve 1 star. read more

Store manager lacked BASIC customer service skills and did not inspire my confidence or loyalty; unprofessional. All of the white tops in a particular style had been blemished with makeup and although I was making a +$400 purchase, she was unwilling to waive the $4.99 shipping for home delivery, did not even offer a discount, or MORE IMPORTANTLY did not offer an apology. Other stores like H&M and Banana Republic will ship to your home and waive the fee when the item is not in store or the inventory is damaged. Perhaps the store manager could not change corporate policy the big wigs decide are a sound retail policy (of course the policy is nothing but an inconvenience to the customer), but she could have been empathetic or genuinely interested. She was not. read more

Horrible customer service clothes are very low quality but thats the brand but this location has the rudest staff read more

The clothes are great but the young inexperienced staff at this location pushes you off to someone else if you ask a question about the location of certain items. Today I was told either "I don't know" or "I should ask someone else at the front desk". I asked a third sales clerk to look in the stockroom or ask a manager. I guess in the age of millenials there is no work ethic. I found the item on their online site and it's $4 more than in the store. So I just called the store to speak to a mgr and guess what? After 30 rings no one answered the phone. Very poor customer service! read more

The cashier service is the worse and they see you with a bag and they will let you wait for like 20 minutes before telling you they don't accept exchanges in that particular register.. doesn't make sense also cashiers are rude and talking to each other while ringing up your stuff taking their sweet time .. this is why online shopping is taking stores business cause people don't wanna deal with rude employees read more

I see a really cute outfit in Zara's and so I walk in to try it on and they do not have it.. What a sales strategy! This has happened to me before. read more

I am very regretful to say that this store did not meet my expectations. In general I perceive Zara and 5th Avenue to be very elegant, with a high class atmosphere. However, the customer service at this particular location was so shocking to me that I lost my appetite for shopping. I was interested in a pair of pants and wanted to know what the range of sizes were. I asked one of the sales associates what their smallest size is for this particular style. She was wearing earphones and did not hear me the first time. When I asked her a second time, she took off her earphones and she did not understand my question. I asked her a third time -- this time in different wording -- and she was still very confused. I repeated my question a fourth time and she finally said yes, 00 is the smallest size. I continued looking at the jeans and could not figure out which size was right for me. I asked her what the waist size is for a size 00. Again, the same scenario played out: she did not hear me the first time because of her earphones, and she had to take her earphones out. Once again, she did not understand my question. At that point, I had given up. My boyfriend asked her a fourth time on my behalf, and she finally answered, "Sorry, I don't know." At that moment, another fellow shopper nearby told me, "Size 00 has a 24 waist." I find it odd that the Zara representative was not very knowledgeable about the store's products. Later, I gathered my clothes to try them on in the fitting room. I stood in a line of about eight women. When the other women were finished using the fitting room, they would walk out, give the fitting room clerks their unwanted clothes, and the clerks would hang them on the racks and fold them to put them back on the sales floor. The clerks paid no attention to when rooms would open up, and they ignored the line forming around the wall outside the room. The customer in front of me and I had to aggressively inform the clerks that there were four open rooms, before they allowed us in. We had been waiting for about 10 minutes after the rooms opened up. I see so much customer neglect in this store that it simply was not a pleasureble experience for me. Fortunately, there are enough Zara stores in New York City that I don't have to stick to this one location. read more

I was looking for a pair of boots online that were out of stock everywhere else except this location and the one on 34th St. Knowing how crazy it can get, I decided to give them a call an hour before closing. I've spent the last 30min trying to get a hold of someone, only to be hung up on while waiting. No one even answered! Keep up the good work Zara! read more

Oh my goodness the customer service here is shitty! And it sucks because I really love Zara and I work right next door so its convenient to come by and see the latest fashion. I suggest people go to the one on 34th street. read more

I don't usually rate anywhere but I have to rate this Zara. I usually shop at Zara but this particular shop has a very poor customer service. I asked this person if they had the jacket that I was looking for as I was showing the picture of it and she checked and told me they have them in the back. She told me I could wait 4-5 min and she would bring it to me. I had to wait way longer than she said so obviously I was getting pretty annoyed. And the girl I asked passed by me few time but she never even look at me. That really got me mad so I just left. The more annoying thing is that when I was walking toward the door to exit, she saw me and never said anything. This is horrible and I don't want anyone to experience this like I did. So people go to other Zara !! So many other Zara shops in nyc. read more

Terrible customer service Terrible return policy Terrible & Rude management Terrible everything.. (Well.. Actually the kids clothes are cute, But be wary, if they damage in a week and you have no receipt, you are screwed. Even when the item is CLEARLY theirs and clearly defective and of that season. Go to H&M for kids, adorable stuff, really decent quality, great staff at all locations I have been to and prices are 80% cheaper. have I mentioned that ZARA is just a Terrible place to shop. read more

Horrible customer service. I asked 3 different workers for a specific style of jeans, they searched inventory saw that they had them in store but ALL 3 said "they're on the wall somewhere in here just go look" read more

This is by far, not only the worst ZARA, but the WORST STORE I have ever been to. Employees aren't happy and they give dirty looks. I was at the counter, and the cashier yelled at me when she was the who did not give me the reciept. I stood there, smiling and waiting and she stared at me blankly. When I turned away, she yelled, in a VERY rude tone "Take your reciept!!" As a customer, I want my cashier to be a little kind and congenial, and not yell at me for not doing THEIR job. Aren't they supposed to tell me to wait for the reciept? Pathetthhiiccc! I've shopped in locations from Dubai to London, and their customer service is amazing. This is truly a disgrace to such a good brand. The employees here need to learn how to be "kind", probably not a word in their vocabulary :). Please order online, DO NOT shop at this location. Terrible, terrible people. Or just order online from Nordstrom or any other brand. Very disappointed because I LOVE zara. read more

I recently bought a suit and the same pair of pants (in different sizes) to see which fit better at your 666 5th Ave location in New York City. My fiancee accidentally threw out the receipt. I went into the store, and they told me I could return it for the current price ($20 less that what I paid, no thank you) or email customerservice@us.inditex.com to track the transaction history. Really Zara? You are a giant company. Why are you outsourcing your customer service? And just an email address? No human touch. That's insulting. After waiting about 24 hours for a response, I get a cut/paste refund policy email and instruction to go into the store to get a partial refund. The bad thing is, I really like my suit. I actually bought it for my wedding in a little under two months. I have so much left to prepare for the wedding, and I'm sitting here complaining on social media. Not only am I filled with negativity, but I'm wasting time I don't have for something that should be easily fixed. Thanks for nothing Zara. read more

Let me start by saying the customer service in this location is by far the worse I have ever experienced. I went to return an item, tags attached however I did not have the receipt. The cashiers did not know the refund policy, I had to speak to 2 different manager turn the receipt around and highlight how you are able to get a store if you do not have the receipt. It was a horrible experience. Yoshi at the register was talking to me as if she hated her job. Will never go back to this Zara! read more

Horrendous experience. The clothes are poorly constructed and cheap. Customer service policies are antiquated and unhelpful. Don't lose your receipt!! They refuse to find your transaction via credit card if you do. I'll never shop there again. read more

Horrible customer service. Poor management and careless sales associate. Clothes are super cute but if you're looking for quality clothes that will last you for years skip Zara. I purchased a "silk" blouse from here and was only able to wear it twice. read more

Worst Zara ever. Managers are not present at all. Cashiers and employees are super rude.

I used to shop and stop in this location regularly and frequently. The last time I went in, I had to exchange something and for the umpteenth time I was treated like a criminal instead of a regular customer. We are not talking high price points so I don't understand all of the skepticism and poor treatment for an item under $100 with an accompanying receipt AND TAGS! I will say that most of the Zara's I've shopped at have mediocre or poor customer service but this one did it for me. I do not stop in anymore and I vowed to slow my patronage to Zara to a trickle--meaning only in desperation. While I understand fashion uniformity and brand aesthetic with staffing, I noticed that most of the sales staff at this location seem to have an eerily homogeneous skin tone as well. Great customer service and diversity is a win for me as a customer. MC read more

my journey to zara this time around, and they have mens clothing and more, i had no clue, i have always came in the past to various locations, of zaras to keep my sister company while she shopped, now its my turn to shop for me. multi level floors with stairs, elevators and escalators, ladies clothings, men clothings, kids stuff, and shoes and acessories for all. many or all items marked on sale, and its always filled with shoppers, i notice my asian brothers and sisters love this chain, especially the gals. glad i found what i needed on my own, due to the fact that the staff enjoy to chat amongst themselves more then helping customers, anyway good gear here folks , see You soon miss Zara. read more

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On Monday 11/22/21 I went to Zara on 5th Avenue to pick up an order I had purchased online. I decided to try everything on and luckily I opted to do that because I then realized that they had send one wrong item from my order which was very frustrating and upsetting. It seems like this mistake happens very often and should be rectified by Zara. A very well known and recognized brand shouldn't have a mistake of a completely wrong item happening so consistently. Long story short Tatiana an employee at the store made it all so much better for me. Tatiana went above and beyond to ensure that such a frustrating moment for me ended in an excellent outcome. Tatiana is very committed to giving an impeccable customer service, she provided me with the customer service number, got me 2 dresses that I wanted to try one. Tatiana was very attentive, listened, and took action! I applaud her customer service and dedication to giving a great service with an amazing and positive attitude! it's very rare to find employees now with such a positive attitude and commitment to give a great service! read more

Avoid this location , super long lines on fitting rooms , very slow cashiers , takes forever to make a purchase !

DO NOT COME TO THIS STORE!! I have been shopping at this store for quite some time now and I think I have had enough. There is one manager, Anna. She is probably one of the rudest, most arrogant and laziest managers I have ever met. On top of the that, the staff in the womans sections are stuck up and bitchy. They act like they own the store. They get very upset when you touch the clothing and do not help you at all. I went to purchase a blouse recently, and when I asked one of the staff members working nearby whether I could get it in a different size, she ignored me and continued talking to her friend. I asked once more and she rolled her eyes and told me "Wait a minute it's coming down!" I waited for 15 minutes and just decided to leave. I understand that during rush hours it gets busy, but to talk and mingle with all your other co workers and not do what you're being paid to do is just unacceptable. I cannot put into words how disrespected I feel a majority of the time I come to this store. There are a few people who work here who are nice, but the rest of the staff are just TERRIBLE! I love Zara clothes however, this store definitely needs to train their employees AND managers to be more courteous and polite. If you are ever going to shop for Zara clothes GO TO THE ONE ON 17TH AND 5TH AVE OR THE ONE IN THE FINANCIAL DISTRICT! read more

When I went to Zara today I was excited & I even found a pair of jeans I had been searching for & one of the men workers was very awesome to help me. With the rest of the staff they were all so rude & not helpful at all. While I was waiting in the fitting room line the woman in front of me went to ask the girl worker a question & the girl worker said in a very rude voice "you can hang on one moment." The woman ended up getting out of line & im assuming that she left the store. Overall the staff were terrible read more

THE WORST customer experience ever! order 15 items, they sent me 3 and claimed that they sent everything. no one to talk to...

Long fitting room lines, poor customer service, tons of chatter in the fitting room and they ran back my hold onto the floor which I was going to purchase the next day! read more

Absolutely the worst customer service in retail. Not one employee from 6 locations could give the correct information of ordering a jacket and having it sent to the store. I mean 6 locations in 2 hours for a jacket and each person just sent me to another location. Not one person was helpful. I then call and was told that I can order in store after I have left all these locations. ABSOLUTELY SUCKS!!!!! read more