A&amp;D Floor Restoration

(45 reviews)

Phenomenal really doesn't even do Michael justice. I'd call him miracle worker. Our 14 year old,…read morecracked, stained, chipped grout surrounding our travertine and marble was really ugly and actually embarrassing when we had guests or hosted family from out of town. We called him not really anticipating the amazing transformation our shower (and tub and shower in hall bath) received. They look exactly as they did the day they were installed. We are SO pleased. Michael is prompt, super clean and one of the nicest people you'll ever meet. He takes his time and actually cares about customer satisfaction. We're floored at his quality of work. Do not hesitate hiring him. You will be so glad you did

Michael is a highly skilled contractor who takes great pride in his trade. After running into some…read moreunanticipated hiccups in our project, Michael was very fair & reasonable in adjusting the contract pricing. I couldn't be happier with the end result. My shower floor grout has been restored, cleaned & sealed. I would highly recommend Michael.

Leon Tile Solutions

(12 reviews)

Juan is very responsive. He reviewed his ideas for tiling my front entry, and answered every one…read moreof my many questions with excellent suggestions. His work was timely and very meticulous, with great attention to detail. My front entry has four openings, all of which he handled beautifully. I would not hesitate to hire him again!

I hired their services, and they did an excellent, professional, and meticulous job. They were…read morehighly responsible--without a doubt, I would hire them again.

The Grout Expert

(75 reviews)

They did some small repairs to our tile flooring and bathtub. my kids cracked 5 tiles in their…read morebathroom and I was dreading having to repair/replace it all. The Grout Expert team made it seemless and found all the cracks that I did not even notice. You cant even tell there was any crack there before! I will have them back soon for more tile work for sure!

Very quick response time. Did a great job taking out the old and putting new grout in a walk in…read moreshower. Looks lovely, highly recommend!

The Enhancer Grout Cleaning

(161 reviews)

My floors look brand new!…read more It was quick and easy to get a competitively priced quote and have my appointment scheduled within the week. I would definitely recommend The Enhancer Grout to anyone who wants a top tier tile refresh.

I did some research on companies who clean and repair and re-grout bathrooms. I was very impressed…read moreby this companies five star reviews, and I read all the comments and they were consistent and excellent! They were here yesterday to clean and re-grout my two bathroom that really needed a refresh and they turned out wonderful! They were very neat. They protected my brand new carpet. They went right to work. They were easy to work with and the end result was everything I had hoped for :) Thank you, Wilber and family for all your hard work yesterday. I am very happy with the finished product.

Modello Tile & Stone

4.5

(121 reviews)

•$$

Lucy at Modello Tile & Stone has worked with us on both a bath and kitchen remodel. She was able…read moreto secure tile that we had found elsewhere and gave us a very good price. This is my go to place for all tile needs!

Lucy was great! She helped us decorate our entire house. Highly recommended for all your design…read moreneeds.

Martinez Carpet Cleaning

(85 reviews)

Really happy with the results of Jesse's hard work. We waited a few weeks to see if problem areas…read morere-emerged after drying and use. Nope! Carpets remain clean and looking sharp four weeks after his cleaning. Well worth it. We were reluctant to go with a big firm or franchisee. Glad we went with the local person. He took the time to really work (four passes in some areas) to address some troublesome issues. Scope was four bedrooms, a hallway and carpeted stairs, and area rugs, all of which have had years of heavy use by family and dogs. The carpet is about nine years old and showed it. No longer! Carpets remain in great shape. Thanks Jesse.

This was my first time using Martinez Carpet Cleaning and I was highly impressed. Jesse did a…read moremagnificent job on the carpets in our bedrooms as well as an individual rug. He was able to get out stains that previous cleaners couldn't. Will definitely be using again in the future and highly recommend!

Floors on First

(64 reviews)

These are great people, who provide exemplary service…read more We purchase wall-to-wall wool carpet for most of our house from them. Everything was fine until we noticed the carpet in the bedroom had odd discoloration in big spots. We had an inspector look at it and he determined it was something to do with the warp or twist of the yarn in those spots. First Street Floors persistently harangued the carpet distributor until they sent a new roll of carpet to replace the bedroom carpet. They really went out of their way to make us happy. The carpet is lovely.

My mother used them for her home in Fairfield the flooring quality is great they were also super…read morefast and efficient.

The Floor Store

4.2

(304 reviews)

The Floor Store in Concord exceeded my expectations. The entire process, from initial sale to…read moreinstallation, was smooth and well executed. Daniel D., my initial sales consultant, was fantastic at guiding me through the options, and Lorna Y. did a wonderful job coming to my home to take precise measurements. When it came time for the installation, Ruben H. and his crew were absolute pros. They were fast and efficient, and they even spotted specific areas that needed to be leveled before the floor could be successfully installed. While the installation process is always a bit messy, they communicated well and were always mindful that they were working in my home. Their craftsmanship and attention to detail were top-notch. The new floors look stunning and have totally transformed my home. I highly recommend The Floor Store and this team for their seamless, professional service!

The sales associate appeared to be unqualified I was not introduced to different manufacturers, I…read morewas not informed of an ongoing sale. I will not do business with the Floor Store.

Lane's Flooring & Tile

(25 reviews)

Mickey is a pro and the installation was as perfect an experience as possible. Highly recommend…read more Matt Herrington

We recently had Lane's flooring install our kitchen tile and backsplash and wow they did an amazing…read morejob! I highly recommend them.

Tiles Warehouse

4.0

(71 reviews)

Response to the owner- Seeing all your response to all your bad reviews as "ridiculous," is…read morehilarious to read. Your response to numerous bad reviews, which in business is called a trend, is what is hilarious!

Once we walked in to the store an associate sitting behind the counter looking at computer said…read morehello and that was it! He did not bother to stand up and ask us if we needed any assistance. I would never step foot again in a store where you feel like no one is there!!! Worst customer service

Redeemed Flooring & Home Improvement

(108 reviews)

We chose Redeemed Flooring because of their reputation and Rudy's explanations throughout the…read moreplanning process. We had MSI Trecento XL Carrara Avell flooring installed throughout our home, and the finished flooring is absolutely beautiful. It has transformed our home, the new baseboards look great, and we are very happy with the overall result. The installation did take considerably longer than expected due to scheduling delays, the extensive floor preparation that was needed, and later an unexpected shortage of flooring material. The amount of dust generated during the work also made it necessary for us to stay in a hotel for 11 nights. What I especially appreciated was how Rudy handled the difficulties. He remained professional, listened to our concerns, apologized for the problems we experienced, and worked with us on compensation that covered much of our hotel expense. That willingness to listen and work toward a fair resolution made a big difference to us. Our advice to anyone planning a large flooring project would be to discuss scheduling, crew availability, dust containment, and material planning in detail beforehand. Renovations can have unexpected complications, but ultimately what matters is both the quality of the finished work and how a company responds when problems arise. We love our new floors and are very happy with how beautiful our home looks now.

super knowledgeable, patient and through. good follow through on estimate. 30 years experience…read moreallowed me to have three competitive options. hugo is easy to work with. strongly recommend !

Gil's Carpets

(80 reviews)

Gil's Carpet is amazing! Samantha helped me from start to finish with every detail. Installation…read morewas flawless, a wonderful company to work with!

Excellent Customer service as the Showroom person was so patient with us as we flipped flopped back…read moreand forth between all the options. The final price was comparable to other quotes. The install team ( we did a living room, a hallway, a bedroom and a staircase) worked their tails off ( I don't think they even took a break) all day and did a fantastic job and moved the big furniture as well. We are most pleased.

Paixao Cleaning Services

(51 reviews)

Amazing! - clear communication…read more- fair price - excellent service - very mindful and respectful They clean my house every two weeks and I love their service. Will be recommending to friends.

I had tried out Paixao's cleaning. The best thing about Paixao is the customer service…read morecommunication for scheduling and answering questions. Also, their response to accepting feedback is wonderful as well. So far I had tried a one time cleaning and I will make my decision on who to hire for regular cleanings after trying some other companies as well. My first cleaning was mostly good but the difficult part was not fully being able to communicate with the cleaning team on exactly what needs to be done. I understand that with every new house, there is a learning curve. I saw an ad that they would do steam cleaning and it sounds like it's only areas that require special attention. As I was looking for a cleaning service, I was very excited that they would have this special tool. I'm hoping to see the difference in the areas they clean with this tool. The initial cleaning took about 3 hrs with a team of 2. They respected that I don't want them to wear shoes during the cleaning and they had booties or took off their shoes. I will update my review when I use them again next time.

RC Floors

(2 reviews)

Mark and Traci were extremely helpful in presenting options for the flooring in my new home. Solid…read moreexperts that provided great value and customer service.

Mark and his team installed an engineered hardwood floor throughout our house. We couldn't be…read morehappier with the job! Mark is a pleasure to work with, and his price was competitive. His team finished the job very quickly and paid great attention to detail. We wholeheartedly recommend his services!

Modello Tile Studio

(19 reviews)

From start to finish, Modello Tile Studio made our Quartz kitchen countertop job go smoothly. Abby…read morewas helpful without being pushy and took care of every detail. Their tile installer did a fantastic job and left everything clean. Their price was fair and their materials were high quality. A great experience!!

We had a wonderful experience working with the Modello team in updating our countertop. They were…read morevery helpful and patient with my husband and me in selecting exactly the carrara white quartz counter we were looking for. The whole process was seamless, from the initial review of the counter space, followed by the removal, then the installation. The team was efficient, professional, and answered all our questions. In fact we are now considering having additional work done, as their pricing, workmanship and product were truly excellent!

Mari Eli Cleaning Service

(122 reviews)

First cleaning with them today and the team today and they did SUCH a good job!! We were definitely…read moreoverdue for a real deep clean and they tackled it all...including our master shower that i wasn't sure could be saved.... even took time to arrange all the random stuff in my daughter's room, not just clean around it. Hoping to schedule routine future visits--def worked out

I really wanted to keep using this service, but I had to fire them today after yet another…read morescheduling frustration. I've used them for both regular house cleaning and a move-out clean. On the positive side, the cleaning itself is decent, and the ladies who come to the house are always very nice and respectful. However, their punctuality and communication are major issues. They are consistently late - often upwards of 30 minutes. What makes it incredibly frustrating is the complete lack of proactive communication. They will wait until the exact time they are scheduled to arrive to tell me they are running behind, or they will say they are showing up "soon" and then take over half an hour to actually get here with absolute radio silence in between. This has wasted my time on several occasions and forced me to push back my own plans while waiting around for them to show up. If you have a completely wide-open schedule and don't mind waiting around, their cleaning is fine. But if you value your time and expect basic professional communication regarding ETAs, I highly recommend looking elsewhere.

JUS Clean Comfort

4.5

(87 reviews)

•$$$$

They did a great job and it was fast . Parking lot for patrons too. So happy to find a spot near my…read morehouse

I dropped off a dress to be cleaned before my friend's wedding, which happened to be Thanksgiving…read moreweekend in Southern California. I was told to pick it up at a certain time, but due to some sort of miscommunication, by the time I arrived the store had already closed early because of the holiday. Since Thanksgiving was the very next day, I figured I was out of luck and started mentally preparing to find a different dress to wear. I called the store anyway and somehow managed to get in touch with the owner. He explained that they had closed early because of Thanksgiving, which I completely understood. But when I told him my situation, he did something I absolutely did not expect. He said he was about 40 minutes away, but insisted on turning around and coming back to the store just so I could get my dress. He drove all the way back, opened the shop for me, and then had to drive another 40 minutes again afterward. I honestly couldn't believe it. That level of customer service is incredibly rare these days. He went so far out of his way to help me, especially right before a major holiday. Truly 10/10 service. I'm so grateful and will absolutely continue coming here. Highly recommend!

Sunrise Cleaners & Alterations

4.0

(101 reviews)

•$$

Great cleaning, alterations and service all around! This has been our go to for 20 yearsread more

Been going here for many many years. Never had a bad experience. They have always been good to me…read more Pricey alittle but close To where I live and consistent

Andrew's Tile

(92 reviews)

Andrew is a hardworking pro who does great work. We went with a simple white subway tile for our…read morekitchen to freshen things up, and he was able to complete the job in just two and a half days. It looks fantastic -- honestly feels like a brand new home

Andrew is one of the best tile contractors in the Bay Area. Last summer he redid our shower because…read moreanother tile contractor botched the job. He went above and beyond can't recommend him enough!

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Lillian W.

4 years ago

A&D Came out to my home and Brentwood and put shine luster and beauty to a very stained marble top in my bathroom. A&E put pride and ownership back into my life while selling my home. The cost was above reasonable, and the courtesy, prompt arrival and professionalism was of no surprise. It all fell in line with the first meeting an estimate given.it all fell in line with the first meeting an estimate given. I am very " satisfied and happy" Ms. Lily Brentwood, Ca. read more

Mayra B.

4 years ago

I just had my front entry marble restored by A&E carpet cleaning. Dylan was so professional they came on time and did an incredible job. My marble floors were 30 years old and had never been serviced or treated. They brought my marble floors back to life to their original shine. They also re-grouted between the marble giving it a sharp new look. They were punctional very professional and did an excellent job restoring my marble floors. read more

James P.

4 years ago

A&D Carpet Cleaning and Floor Restoration are highly recommended!!! They showed up on time and were very informative and professional!!! I was very impressed with the agitation equipment they have to really pull up the pet hair that a normal vacuum misses on a week to week basis!!! Call A&D Carpet Cleaning and Floor Restoration for any and all floor, countertops, or upholstery cleaning needs!!! read more

Evonne P.

2 years ago

So, Impressed by Dylan and his work team! Our travertine kitchen floor and granite counter tops look so clean and polished. Fixed a few flaws on the floor. Wow! There high quality of work is more than what we expected with having travertine tile. Excellent, professional and polite!#1 customer care and service! Thank You, Dylan, TJ and Danny! read more

Sonya S.

4 years ago

We are extremely pleased with the work of A&D Carpet Cleaning. They cleaned, restored, and polished our very large travertine stone floor. Dylan is very knowledgeable, trustworthy, and just a nice guy to do your work. Our floor look better now than when it was first installed 20 years ago! I'd highly recommend this company. read more

Wesley O.

4 days ago

I'd send a private email but, website doesn't show one easily available apparently. To whomever drove the Prius on Hwy 4 this morning. 8-18-26. Driving like a felon on the run, tailgating at 70+, attempting to pass on the right, with your company name and number slathered all over the car is a very bad look. Not cool. read more

Lynda L.

4 years ago

Couldn't be happier. Dylan was great. Awesome communication, on time, and very reasonably priced. I had some really nasty stains in my carpet and he was able to get them all out. My carpet looks new again!!! He also cleans tile, grout, granite, and other hard surfaces. I would use A&D again in a heartbeat!!! read more

Daniel M.

3 years ago

They did a great job on cleaning tiles and grouting. They were professional in their job. Showed up on time explained the process and completed job when they said they would. I would recommend them to anyone who needs work done on there ceramic tiles. read more

Monique R.

4 years ago

Fast and friendly service, professional, knowledgeable. TJ explained the process extremely well and I would highly recommend their services. Also, they do more than carpet! I'll be having them come back for my kitchen and bathroom tile too. read more

Jacqueline H.

4 years ago

It was my first time using A&D, for a professional cleaning for my couch, tile and carpet. Professional, efficient, and got everything so clean. I appreciated the quick responses to questions and would use them again for my floor and couch! read more

Brandon N.

4 years ago

My Grandma wanted to have the carpets throughout the house done and Dylan came when he said was at the time he told her and did a fantastic job! Service was over the top and I would recommend A&D to everyone! read more

Sahar S.

3 years ago

A&D did an amazing job on the restoration of my Travertine. I would highly recommend them. His team of guys are great. Very professional and worked hard for 8 hours. I will definitely be using them again. read more

Mary V.

4 years ago

I recommend A&D to all my family and friends. They were professional, polite, and did a great job on my floors . I've even scheduled another appointment for my carpets. Nice family run business. read more

Tyler L.

176

4 years ago

Dylan with A&d was super professional quick and responsive. From booking to job complete it went smoothly. My tile and grout have never look better. 10/10 recommend! read more

Elizabeth H.

4 years ago

So happy with A&D! My carpet is so clean! They arrived promptly for the appointment and got right to work. Dylan is super friendly, would recommend 100%! read more

A&D Floor Restoration - carpet_cleaning - Updated August 2026

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Concord Carpet And Hardwood

(92 reviews)

Mark and his team responded via Yelp projects He took my…read moreinfo and sent out a restoration team for a dishwasher leak damaged floor Next he visited with a cabinet team to get the island cabinets addressed Finally his floor team worked its magic and got the job completed in the committed time frame At no stage did he oversell, under promise Mark and his team were professional, kind and super responsive Take a look at the before and after pictures and see for your self If you have a restoration, cabinets or floor repair work - Mark and his team are your answer !

Mark, Johnathan and team are amazing! A few years ago, I hired them to redo the flooring in my…read morekitchen to the beautiful Gaia America Cherry LVP. This year, I wanted to replace the carpet throughout the house with the same. After getting several bids, it was clear that CCH was the best price BY FAR. They even worked with me and the manufacturer to get extra discounts since I would need to redo the kitchen as well to match the latest LVP version. They finished the job (~1900 sqft) in just about 4 days and they even helped move many items including disassembling my master bed, at no additional cost! The team is super respectful, and the attention to detail (while not perfect) far exceeds what I would expect given their competitive price point. I am also really impressed with Mark's responsiveness over text, providing updates and responding to concerns - including after hours! His and his team's level of customer service, again, is really top tier. For example, when his team accidentally broke a couple of ethernet cables, he offered to deduct the cost from the bill right away. And at the end of the job, he encouraged me to compile a punch list of any issues that needed to be addressed in a return visit, which should happen very soon. Despite pretty much all of the work being finished - he has not asked for the 2nd half follow up payment yet - not until they complete the punch list at the followup visit. Really commendable company! I also love the music the install team plays during their work (they are also willing to turn it off if the customer needs it quite). So I was thrilled that they were willing to send me the youtube play list. Happy to recommend this company for your next flooring needs! I may even be trying them out for a bathroom remodeling project soon via their partnered remodeling company. Fingers crossed!

Hardwood Floors By Jonathan Gayer

(91 reviews)

Our hardwood floors look fantastic after Jonathan's crew finished. A family illness forced us to…read morereschedule and they were gracious with the unexpected cancellation. Refinishing hardwood is not inexpensive, but the pricing was fair. I would use them again without hesitation.

There's a reason why Jonathan and his crew have 5-stars on Yelp and I'm glad to add on to the…read morepraise that he's received. Jonathan was an incredible person and super nice - really personable and his wife was also the most responsive person ever - always quick to answer questions and provide the quote/invoice right away as promised. I hired them to finish up flooring since I had some injuries and couldn't finish up the work and their quality and speed was phenomenal. I have an eye for attention to detail and their crew was above and beyond in how they did the flooring, going the extra mile for things that normally would be a quick shortcut for contractors hoping the customer would miss it but they didn't take any shortcuts. They were reasonably priced - not the highest or the lowest quote but Jonathan was what sold us on the work and we're more than happy to have gone with him and have recommended him to other neighbors. There's a reason why they are so backed up with work! They're popular for a good reason. They're finishing up the work today and the guys are respectful, clean up after themselves and super nice to chat with. Definitely would recommend Jonathan and his crew to anyone looking to have the best flooring done the right way. Just like their slogan says!

Custom Garages

(130 reviews)

We had another amazing experience with Customer Garages. James and Gary were professional,…read morereliable, and always great to work with. This is our second time working with them--first for our own garage, and now for my mom's garage. They installed cabinets and epoxy flooring, and everything turned out beautiful. They really listened to what we needed, offered great ideas, and created a clean, organized space that we love. Their work is high quality, and they always do an amazing job from start to finish. We've already recommended them to our family and friends, and we'll definitely continue working with them in the future. Highly recommend!

I want to say just how pleased I am with the entire team at Custom Garages! From the very start of…read moreproject planning, proposal, scheduling, communication and the final execution these guys are best in class! The cabinets along with the epoxy flooring exceeded my expectations. I have a 1 car garage which needed to be coordinated to maximize every inch of space and Gary Martin designed this perfectly. Thanks to the entire team at Custom Garages for your time and talent!

Top Knot Flooring

4.2

(61 reviews)

I contacted this company because my fiancé and I want to refinish our hardwood floors but it can be…read morepricy especially for people on a budget like us so we thought we would DIY 1 room ourself to see if we could do it to save some money. I wanted some advice besides YouTube videos I've watched so I called top knot flooring and I believe I spoke to mike the owner and asked if he would give us some advice on how to do our floors. I was surprised with the amount of knowledge he gave us because I was sure he would just want us to hire him instead to make some money but it was the total opposite. He was extremely knowledgeable and walked me step by step on what to do with our floors. Yes we did it and it was manageable but If you have the money and can pay for someone to do it, hire this company! I can tell they do great work and the communication is awesome. Thanks for your help!!!

Top Knot is top notch!! Seriously though... Mike the owner was amazing to work with. Quick to…read morerespond, had a complete understanding of what I wanted and assured I knew the pros and cons of my choices during the estimate phase and this is why we chose him. We added 2 rooms of hardwood (carpet and tile demo), and we refinished and stained 5 rooms, stairs, and railings. Mike was onsite to assure the crews knew exactly what the asks were - materials arrived quickly, and the work begun the following week. The crew was amazing!! They worked with me to develop the perfect color of stain and were kind and courteous and worked very hard to assure we were happy through the entire process. Competitive pricing and we are so happy to have used a local business.

Lamorinda Floors

4.6

(42 reviews)

I was once a Yelp Elite and wrote some very good and honest reviews. Trouble is Yelp is not fond of…read morehonest bad reviews. So I resigned. But I truly love to write the truth. I just relocated to Walnut Creek and purchased a great condo that needed bedroom carpet. To my surprise every call I made to flooring stores was answered by poor attitude sales persons along with the earliest install would be 2 or 3 weeks if lucky. Then I called Lamorinda Floors on Mt. Diablo in Lafayette. First phone call was welcoming and encouraging. Drive to the store and 25 minutes later found a top quality carpet at a fair price. "We can do the install in 2 days. Wait, it gets better. Two great guys show up and did the perfect install. Made my $750,000 condo look like s million. The best flooring store in the Bay Area.

The sales person, JR, was friendly, charismatic and easy to talk to. We ended up purchasing…read moreCoretec Vinyl, Sonia Marble. This product costs $10 a box which means, my bill of several thousand dollars was paying for the craftsmanship to install. JR told us, they will smooth your flooring out to make it even so there are no dips and valley. To prep, I had to remove my bath sink & toilet and remove my shutters to my sliding door. You pay half at start and other half of payment after installation. Installation guys were nice & professional. They did ask me a wee bit late which direction I wanted the flooring, as they had installed it the opposite direction I wanted. Without batting an eye, they pulled it up and changed it to my liking. After leaving and a few days later, the step layer piece (one step down from one room to other) started to pull off. Also, I notice the flooring had a lot of air pockets under the vinyl; they did not even the flooring prior to installation. We taped many spots where the flooring had air pockets to show JR. The owner ended up coming out and was not great at a resolution saying, it was a floating floor. I would not pay my second payment and eventually, they did come back to pull up flooring and even it out. I am happier about floor but I should not ever had to call back; it should have been done properly the first time. One error I made, I did not have them fix my baseboards. After putting them back on, they left the nails showing so now I have to take time from my life to fix.

The Grout Specialist Co

4.6

(75 reviews)

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

RC Floors

(2 reviews)

Mark and Traci were extremely helpful in presenting options for the flooring in my new home. Solid…read moreexperts that provided great value and customer service.

Fleury's Floor Covering

(132 reviews)

We recently had new vinyl plank floors installed by Fleury's and couldn't be happier with the…read moreexperience. This was our second time using Fleury's. The first was about ten years ago for another portion of our house, and once again they did an outstanding job. They were helpful in selecting a flooring pattern that matched our previously installed floors, and the estimating and scheduling process was straightforward and easy. The installation crew paid close attention to detail, and you can tell from the work around corners, transitions, and trim that they take pride in their craftsmanship and quality. We also appreciated how transparent they were regarding areas where our subfloor was uneven (which we knew would be a problem going into the job). They assessed the condition, explained the available options, and then corrected the subfloor so the planks could be installed the right way. Having a section of our hallway flat when it's been uneven for years has been a great bonus. It's reassuring to know a company like this exists in Concord. Fleury's is the only place I would use for flooring in the future.

We first used Fleury's Floor Covering 11yrs ago for a hardwood floor repair/replacement due to a…read morefridge water leak. Fast forward to present day and time to replace 30yr old original carpeting upstairs. Because our prior experience with Fleury's went so well, naturally we returned to them for phase 2. I started with Chris at the store to present the project and he made suggestions for makers and brands to best match the Brazilian Cherry we had downstairs. Patrick was up next with onsite inspection, measurements, and bringing over samples. A complementary (and upgraded) product was chosen and install timeline was set. Javier and Kiko were next on the scene and took only 5 days to demo carpet, prep and level subfloor, and install flooring and baseboards in 4 bedrooms and a hallway. Patrick came by a couple times to check on progress and made a great suggestion to add additional underlayment. That - combined with their tried and proven method of gluing and nailing down the floor - made for the most solid-feeling hardware floor installation I've ever encountered. I'm a pretty picky customer, so when I tell you their craftsmanship, attention to detail, and finish skills are top notch - believe it. Prices and labor these days are pretty much standard all around. But if you receive this level of workmanship and flawless results, you sleep better knowing you made the right decision. Can't say enough about my experience with Fleury's. 10/10

Diablo Flooring

4.4

(52 reviews)

We love our new carpet from Diablo Flooring. Roy Sanger displayed a lot of patience and explained…read morethe difference between brands, quality, and pricing. They have a great selection and Roy worked with us to get the best quality for the price. The whole team was fantastic from start to finish. Installation was installed earlier than the scheduled time frame. Highly recommend Diablo Flooring and ask for Roy Sanger as he's extremely knowledgeable with all types of flooring within your budget. M. Blatz

Unacceptable customer service, they old guy acted very annoyed, and like he's doing me a huge favor…read moreanswering my questions, with specific final quote being: "I'm not gonna do it". This was in response to showing the photo of my living room stair case. Giving no explanations as to why , and what are my options.. Good luck selling anything with this attitude..

Grout Works Bay Area