Lowe's warranty services will use these guys as one of the repair people. Worst experiences ever! I say ever because I've had a couple things go wrong with different appliances and both times I received the same run-around, unresponsive, frustrating experience. If you ever had an appliance out of service, you'll begin to appreciate it even more after it's fixed. Unfortunately, these guys made me wait MONTHS (literally more than 2 months) for a "part." I probably called them over 10 times for an update on the part (since I was unable to use the washer without it leaking all over my apartment) and by the last time I spoke to them, I was irritated and frustrated. They would always say that they would call me back...but that call never came. I don't understand the 5-star ratings. Maybe it's one service guy getting all the good reviews? Don't know what it is, but it boggles my mind to think that anyone could rate these guys over ONE star. Don't do it...Don't call these guys...consider an alternative FIRST! read more

They made an appointment with me to fix the fridge, and for 5 days straight, I received emails and calls that I needed to reschedule. I followed up on each, ironically rescheduling each time for my original appointment time. They never showed. I called Geek Squad (another 1 star) whom they sub contract for and was told that A&E tried to call me and I did not answer, so they cancelled. BULLS**T, I sat home on my ass, waiting for their call, and got nothing. When I called they wanted to reschedule and I told them they are not welcome in my house. read more

My Maytag Washer that I bought starting having issues and needed it fixed. I called A&E and was helped by Darlene. She was pleasant and knowledgeable and helped connect me to the right people that would be able to help get it fixed right away. Customer service is rare and when it is done the correct way it builds long and lasting relationships. Because of her service I will gladly continue to be a customer. read more

The worse company I have ever dealt with! I purchased warranty through Lowes. When my tenants freezer crapped out, I called Lowes Warranty and was referred to A&E. The claim was filed on April 6th. Since then my we have had to take off of work 10+ times. The technicians they send out have no clue what they are doing. One technician cut himself while trying to replace a part, blood everywhere, used an entire roll of paper towel and left the job undone. I called A&E and they had no idea that the technician hurt himself nor that he hadn't finished the job. They have replaced numerous parts. It has been 6 months and we still don't have a working freezer. I called A&E this morning for an update and was told they are waiting for parts. I then called Assurant because we are done dealing with A&E. Assuarant said that A&E closed our claim back in July, marked it as repaired and filed their invoice with them for payment. This company is full of crap. I have spoken to them several times after the supposedly closed our claim and all they have had is excuses but not once said that they closed our claim. Stay far away from this company. And, if you're using your Lowes Warranty, you can ask for a list of companies. You don't have to use the one they suggest. They have several local companies you can chose from. Stay far away from this company! They know exactly how much they can "bill" the Warranty company and they will max that out even billing for work they didn't do. read more

I've used A&E over the past 4-5 years for my KitchenAid refrigerator. Yes, had a lot of problems with that Refrig and I'm glad I had the extended warranty. A&E been so responsive and accommodating every time I asked the protection plan folks to contact A&E to check out my Refrig. Prior to A&E, there were a couple of companies who came out and didn't know what they were doing. I'm not a technician but it doesn't take an hour to take off the refrigerator's display panel. Anyway, once I found A&E, I didn't want anyone else. Both the technician, Ed and Office staff, Darlene and Ashley are so easy to work with. I highly recommend A&E Appliance if you have a problem with your appliances. read more

We had an emergency as our fairly new refrigerator stopped working. We called A and E and were told we had to wait 7 days to have someone come over. Are you kidding me. They suck big time. read more

Very satisfied with A&E Appliance Repair, service rep was very knowledgeable and fast (didn't get his name) in fixing our refrigerator ice dispenser, will definitely call A&E for future repair issues - mahalo! read more

Do your research first! Check out other people's reviews on this company. I had the worse service ever. It took them over (9) weeks to fix my Kitchen Aid oven. When it was finally fixed, the Technician that did fix it, was smart enough to call the Kitchen Aid Tech support line to confirm a few settings. 30 minutes later, the oven was fixed! The point is, if the technician that came over the 1st time (nine weeks earlier) had any idea of what he was doing I would not have been without an oven for over NINE (9) WEEKS!!! Solution: I called this company to ask what the problem was about getting parts for my oven, they said the part(s) (plural, because they really didn't know which part to change) were on backorder. So I called Kitchen Aid, they said that they did indeed have those parts in stock! lol Trust but Verify! Look around. There are other companies that do better work!. read more

Writing this review for my Grandma- she said to give Sheldon 5 Stars. He came over to fix the range on her stove and she said he was super knowledgeable, efficient & well informed. She also said the service was reasonably priced. Thanks Sheldon for taking care of my Grandma. read more

I had trouble with my washer and Sheldon and Kyle came out to asset the problem, and with quick and excellent service, my washer was up and running. I highly recommend this company. read more

Needed to repair my brand new GE dryer. What luck... anyway, long story short, I called GE's 800 number, gave them all info and they emailed me the confirmation number, name of business doing the repair, ctc info which was A & E. The gal scheduled me for two days later 8am to 12n. However, on day of appt, didn't get a call till 12:06pm. He was on his way. There was probably a schedule change due to three techs out for valid reasons. I know s**t happens in life so I understand. Aaron apologized because his order reflected 12n to 4pm. Altho I don't live there, I had things to take care of so was there anyway, so no biggie. Aaron was friendly, helpful and kind, did the fix and also checked my brand new range. Gave me a lesson on installing the bracket, marked the spot, gave me the screws for it because screws that cane with the bracket was for wood and instructions installing it into the concrete wall and more! Received a wealth of info so I learned a great deal. Thanks Aaron! I really appreciated it! Big mahalo! read more

Scrolling through the yelp reviews, it seems that this company gets a lot of negative reviews due to confusion with a different company with a similar name. Do not be confused! A&E Appliance (ph: 848-7155) came out to fix my GE front load washer, and Edwin was exceptional. Very professional and polite, and very knowledgeable in how to repair my washer. He was training a new employee that came with him, and I could tell in the way he was teaching him that he really knew what he was doing, how and where to troubleshoot, things to be aware of, and how to stay organized to not get the parts confused so it's easier to put back together, etc. All-in-all I highly recommend A&E Appliance (specifically Edwin), and will definitely be calling them for all future appliance repairs! (and because I always wonder about other posted reviews - I would like to note that I have absolutely no affiliation with this company... I trusted other yelp reviews to try them out, and am just truly a happy customer! :) ) read more

My ice maker wasn't working properly so my friend had referred me to call A&E Appliances. Darlene answered the phone and helped me by booking a quick appointment with one of the techs. On the day of the appointment the service tech diagnosed the problem & had Darlene order a part that was actually in stock so the service tech changed the part within the same day. I must say that Darlene was extremely helpful and had great customer service! I highly recommend getting help from Darlene if you can. She goes above and beyond for customers... She has me and my husband saying "A working ice maker means no more going to the store to spend money on ice " read more

A & E Service Tech Sheldon immediate identified the discrepancy, installed new parts and fix the problem. He even took the time to show how the part works and how to properly intall it. Couldn't ask for more. I am a satisfied and happy customer of A & E Appliance. Yahoo! Thank you Sheldon...you da man! read more

I received excellent service from A & E on two warranty calls for my brand new KitchenAid dishwasher from Lowe's. A & E called me with the appointment times which were 4-hour windows. Then the repairman called me during the 4-hour window about 15 minutes before he was planning to arrive. He came up to my condo and serviced my dishwasher quickly and politely. I was very satisfied overall with the communication and the service I received. Kyle, my repairman, is jolly, pleasant, and extremely knowledgeable. In addition to doing the work, he gave me recommendations on how to use and care for my appliance and the type of cleaning products I should buy. Highly recommend! read more

This company is incompetent. Unfortunately I have to deal with them. Wish I didnt. My fridge is a little over one year old and it has broken twice already. They fixed it fast the first time around. But 2 months later it broke again. And I have been waiting for 2 months for a part that is still on back order. They told me to call frididare. Ummm shouldn't they take care of that? Unprofessional..... second time I'm getting it fixed for the same problem. They said it was a faulty part???? I say faulty company. Totally unsatisfied. Wasted tons of money on food that I had to throw away and I have been eating out food for months. Thanks for nothing. Extremely unhappy customer. Do not buy a frigidaire ever. Or deal with this company ever. read more

My Maytag washer decided it did not want to spin properly any more. The wash just got twisted around the spinner and took forever to undo it all. Thanks to my insurance company they sent out A & E Appliance repairman Les who found the problem immediately, showed me the defective part, and how it should work. He replaced the part in a short amount of time. My washer now works better than it ever did before! Mahalo Les for being such a great appliance repairman and for working for such a great company! read more

Terrible customer service. The women who answer the phone is rude and mean. They keep canceling appointments they schedule. I have been with a broken fridge for months. It really is a bummer that companies work for them. I dont understand how they get any good reviews. All those people must be friends of theirs. They are the worst and wish we did not have to deal with this group of unprofessionals. There should really be a zero star option. read more

Didn't fix it A&E was unable to fix my Electrolux induction range. Assurant, the appliance insurance company, contacted A&E to undertake this repair in September 2016. Technicians came out three times, each time with parts that didn't do the job (an electronics issue) before A&E 'closed out' the order -- without notifying us -- and with the cooktop still not working. The process took four months, and ended with A&E telling us we needed a 'second opinion.' A competitor was able to complete the repair within three weeks -- during the holidays. read more

This company remains consistent.. when it comes to being unreliable with their communication and overall inability to address the initial concern with my ice maker (and this review seems to be another voice in a chorus of similar issues with A & E). There was no successful repairs or remedies made after waiting for over a month or so for A & E to "order and receive parts" that they had previously mentioned. Couple this with their strong lack of communication and you're basically just waiting for some kind of miracle. I understand that some repairs take longer and certain businesses can't address a person's particular concern, but come on.. Charging a total of over $700 and the end result is literally just an emptied pocket leaves you questioning their trustworthiness and professionalism. To anybody looking for a good job and decent customer service: I highly recommend you overlook the higher ratings for this business and find a different resource for your repair needs. There are many other businesses out there that won't drain you of your money and time while providing you with the service you deserve and pay for. Mahalo! read more

They were very responsive and timely on the repair for our oven. I got email updates on the expected time of arrival. The technician was very nice and got the job done quickly. read more

After a call to Costco for appliance purchased there, A&E called promptly to set up a service appointment. Then called back asking for texted pictures of the appliance, more calls for repeating the serial number, another call to email purchase receipt from Costco for proof of warranty info. After all that, they did not show up during their 4-hour window on appointment day. I jumped through all their hoops for a product that is less than 2 years old and well within the warranty yet was treated as if I were making a dubious or erroneous claim. I suggested Costco/Whirlpool reconsider who they contract with as there was NO service delivery to this exasperated customer. I am beyond livid. read more

I have a protection plan with Lowes on my Maytag washer and A&E Appliance Repair was the company that was supposed to handle my service claim. Lowes had booked an appointment for me 5/8/23(Mon), I get a call saying that A&E technicians only come out to the west side of Oahu on Thursday which I really don't understand. I hope Hawaii Kai, Kahala, Kailua & North Shore only have 1 day out of the week that A&E appliance technicians go to service cause to me that sounds a lil suspicious...discr..Back to it, so I get that call saying the service technician can get out to me between 8am-12p on 5/11/23(Thursday) i told them book the appointment. So this morning at 8:29am on 5/11/23 (THURSDAY) I receive a call saying that the technician scheduled to come out on the west side this morning had called in sick and all together there are 2 technicians out sick and so they're short staffed, I said Ok so when is the next possible appointment I can expect, hoping that they will make an exception to their west side one day a week window and try to fit me in sooner... YuP with NO F@€k$ GiVeN they said "Oh the next available appointment is next Thursday" go figure. So it's been almost a week and half since the original appointment was set by Lowes and then again with A&E appliance and no one came to check on my washer... at this point I going grab my tools and watch some YouTube videos and fix em myself....‍ read more

Whirlpool contracted this business to fix my fridge. At some point, the contract ended, but A&E did not bother to inform me. I spent months trying to obtain a refund. A&E would not return my phone calls and pretended to have no record of my account. When my refund check was erroneously sent to A&E, they initially denied having it and then refused to give it to me. I only received it after making multiple phone calls to Whirlpool and waiting 2 additional weeks. A&E is an unprofessional and dishonest company. Be advised, although their website claims to service Whirlpool appliances, they do not. Do not use A&E, unless you want months of frustration, poor customer service, and wasted time. read more

First time using this company. They tech arrived on time. Masked. Very nice. Listened to what the problem was, and explained the solution. Parts ordered and he is coming back next week to install. So far so good! read more

Which was it? Was their technician simply inept? Or was A & E Appliance trying to rip us off for nearly $800? Either way A & E Appliance well-earned this, their latest of many 1-star reviews. Here's the story: The error code (F06) that our Whirlpool washer threw was not very specific. It could mean that the motor, the control circuit board, or the wiring harness were fried. It directed us to contact an authorized Whirlpool repairman for service. So we called A & E Appliance. A polite young man came out, took the cover off the washer, read the F06 error code definition, wrote us a $785.50 quote to replace all three components, and charged us $68 for the privilege! At the prodding of my wife and others, I consulted the Internet and learned that with a few simple tests I could narrow down the problem and save some money on unneeded parts, or more likely, a new washer. To test the motor, I was directed to disconnect the wiring harness plug that connected the motor to the control circuit board. As I attempted to do so, I discovered it was already unplugged. I plugged it in and the washer was fixed! So did the polite young man from A & E Appliance fail to notice the unplugged plug? Or did he fail to act on it? Either way: 1-STAR. read more

If I could give them zero stars I would but I can't I saw the F BBB rating for this company and the 1 star here but thought I'd still give them a chance because a) whirlpool warranty referred me to them and b) I realize people will be quicker to say negative things on here than positive. I SHOULD'VE LISTENED TO EVERYONE HERE! My washer broke in January....it's MAY and I'M STILL WAITING!!! They said they are waiting for parts but don't have the courtesy to call me to let me know or to return my numerous phone calls asking for a status or an estimated date. Unfortunately, Whirlpool Warranty Center will not cancel their service order and give me another company since the parts were already ordered. Don't waste your time! Go with someone else! BTW, I never post reviews but this one HAD to be posted. I feel like such a sucker for not listening to everyone here. read more

We were having some issues with our freezer not staying shut on our new refrigerator. Since it was still under warranty, we were told to contact A&E. When we called to schedule an appointment, we were surprised that they could send someone out the very next day and were super flexible in making sure the timeframe worked for us. A&E had great communication from start to finish and arrived promptly within the timeframe they gave. Sheldon was super knowledgeable and fixed our issue quickly (refrigerator was not installed correctly). We will definitely be using them in the future! read more

5 stars for the repairman, Aaron. Very nice and friendly, and gave me good info on washer/dryer. 0 star for the company operation. Sandy who answered my calls quoted me $80 for the service fee, and I agreed to it even if it is just the assessment and does not include the further work. The labor and parts will be charged additionally if we decide to fix something. But there was a hidden $50 labor fee for the assessment when it was time to pay. I didn't argue with the repairman who just gave me the invoice prepared by the office, but it was definitely not a good feeling to have to pay the additional $50 when the recommendation was to buy the new machine. Very disappointed by this operation. read more

Scheduled 8-12 for a dryer technician. Showed up at 7:45, knocked, by the time I got to the door they were gone and had left a note saying that they were at my door at 8! I even left my number when I made the appointment so someone could call me should they have issues. No phone call! I called the company at 8:03 and I was told they would dispatch the technician back to the location but there was uncertainty of the time or if they would actually show up! I wait until 11:45 to call the company again and I didn't talk to someone until 12:16. I was told that there was nothing that could be done because the technician is out of the area, they had my house in the system as no one was home AND I needed to reschedule! I wasted half of my day waiting on these people. Complete bullshit! Do not waste your time with this company! If this is what Lowes or Home Depot is referring you to to fix your warranty appliance, ask for another contracting company. read more

NO SERVICE FROM A&E APPLIANCES!!! WORST COMPANY ON OAHU TO DEAL WITH DO NOT BUY ANY KITCHENAID OR WHIRLPOOL APPLIANCES ON OAHU Be aware that if you buy KitchenAid or whirlpool on Oahu, the only company certified to do repairs under warranty are A&E Appliances. We have a kitchenaid fridge, still under warranty, that has not worked for two months!!! A&E Appliances have been to our house 4 times and still the fridge is not working!! They have made no effort to remedy this situation other than schedule another appointment for a week's time. Their quality of customer service is the worst I have ever encountered!!! read more

They "lost" my original work order, whirlpool had to call again, then the technician remembered coming, then they had to order parts, all the while they NEVER return your calls. They have a similar name as a national company (called A & E Factory Service) and I think rely on people to mistake them for that. If you have an appliance under warranty and the company wants to use this business, tell them you categorically refuse. You're only asking to be ignored and have your appliance remain broken for another 2 months until you realize this company won't come through. I have never dealt with such a terrible, terrible business. read more

I had an appointment to get my dryer fixed. I confirm twice by text. In the morning of my appointment between eight and noon there was two people present. The repairman did not show up. I got a message that I had to reschedule. This is no way to run a business when you have an appointment you keep it. Will not recommend A&E as a reliable business. read more

These guys are terrible. Horrible office staff and no communication skills.

The times we have had to use them has always been a nitemare! The nitemare comes from the woman answering the phone. Argumentative and rude. My suggestion is to get her away from everyone! I for one will Never use them. Disgusted! read more

These guys were the worst! Rude, missed appointments, wrong parts. Better off just buying new then having these idiots work on it.

My experience with A & E Appliance has been a great and positive. When our new appliances had issues, Whirlpool sent them to me. Darlene at the office immediately contacted me to make sure the time worked with my very tight schedule. When Corey arrived, he was friendly, professional and compassionately listened about my concerns. He worked diligently and was very efficient with his time -- knowing that mine was limited. After, he was very helpful to offer ways I could keep my appliances working properly for a long time. Kyle helped with another repair and he was just as friendly, knowledgeable and efficient. Although it's never anticipated to have many repairs on a new appliance, A & E Appliance has made each situation a positive one. With them, I feel reassured that they are there to genuinely help. Thank you, A & E Appliance! read more

My Maytag washer wasn't working well so I called my warranty company and they referred me to A&E. I would recommend this company and ask for Sheldon. He was very knowledgeable, quick, nice and friendly. read more

I booked them through Maytag's online site. I was promised a next day repair visit. Within hours, I got a call from A&E explaining that they don't have availability for the next day and that the two systems aren't synched. I booked them for the next week. Then I went to Yelp to read the reviews. Then I panicked. Short story, all went well. They sent a nice repairman for the first visit. He diagnosed the problem and charged me approximately $65 for the visit. He ordered the part and explained that I wouldn't be charged for another service call. They would call and schedule once the part came in. They did. It was fixed a few days later. Total repair cost was less than $200 for a broken gas stove valve that needed replacing. Maybe I got lucky. After all, the service I got with the customer service agents over the phone was thorny at best. Still, my own experience was overall quite good. read more

Our initial evaluation for a Maytag top load washer was 9/21/2020. Our problem was that the washer would loudly rock in the spin mode. Kyle, who was excellent, concluded that our imbalanced spinner was probably due to a suspension rod problem. The service call was $83.71. We decided to go ahead with the repair and on 2/18/2021, Kyle came again to evaluate and said the problem was the same and that he would order the parts. We waited until 7/15/21 (5 months) to see if the parts came in. Ashley said she'll check. We called back 7/16, leaving a message, but got no response. 7/19/21 we talked to Sandra who said she'll have Paula, the office manager, call the mainland to see what was the status of the parts order. As of 7/27/21 we have gotten NO response from this company. We are feeling ignored and not even given the common courtesy of an status update! Poor commuinaction and follow up! Eileen M. read more