If you're into getting royally screwed over, this is the place for you. They originally quoted me around $1750 in labor costs to fix and paint my totaled car. They said it should only take about a week or so once all the parts were in. After sourcing all the parts for it myself to save costs, they seemed to go MIA. They barely answered my calls and texts. They only occasionally answered to tell me "we're still working on it." Three months later, they finally told me it was mechanically sound, in the paint shop, and would be ready at the end of the week. After three more weeks of no responses, it turns out they hadn't even finished the mechanical side of things. I told them I would get the car towed out of there if not finished by the end of the week. Don't even worry about painting it. They finally called that week to say they had it fixed. I showed up to find the car was still in terrible condition; the check engine light is on, the AC doesn't work, there are numerous hoses hanging loose, the antenna is missing, and, obviously, it hasn't been painted. On top of that, they told me "the engine might still be leaking oil." After signing the rebuilt vehicle statement, they handed over a $3300 bill. Almost double the original estimate, without even painting the damn car. I was irate. While arguing over how egregious this is, the owner put the blame on his old employee, on me for not just junking the car, and on "a miscommunication." If you fired your employee for underquoting me, it would be nice to know in advance that I would be charged almost double than expected. If you thought the car was going to be a loss for me, it would be nice to know before charging me double than expected. This wasn't a miscommunication. There was NO communication. This is easily the worst business I have ever had to deal with in my entire life. Do not, I repeat, DO NOT give them your business. You will save yourself so much time, stress, and hassle by staying as far away from this place as possible. read more

We had a fender bender that required AAR's help! Turned out great and faster than promised! Awesome! read more

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I took my Chevy impala to repair a few things and they were pretty communicative for the most part especially Jerry but the technicians are HORRIBLE and remember Alex was very rude after I told him he did not do the job properly and threw a rag and oil at my car intentionally and when I told him I was going to report him to the manager, said it was a "accident" and told my girlfriend a very vulgar flirtatious comment. Aside from that incident would not recommend going if you want reliable service and no things being thrown at your car while being unprofessional. read more

Last month, after a series of non car related unfortunate events, I managed to total my car that I have had since I was 16 and it broke my heart. After many go arounds with insurance we came to an agreement that if I wanted to take responsibility and have the car fixed, I could. I called several places around town to try to get them to come to the junk yard and give me a quote. NO ONE would meet me out there. Finally, I found on yelp.com Austin Auto Refurbishing, who within 20 minutes of my calling met me there to give me a quote. I decided to bite the bullet and get my car fixed because I love it more than anything. Without going into too many details, they went above and beyond. I got my car back on Friday and I could not be more thrilled with the work completed and the overall service that I got. The reason I wanted to share is because in the last year I have had a few car problems and I have really been jerked around by some places. This is the first time that I feel confident in the work done, what I paid and from now on that will be my go to shop in town. I think being a girl in my early 20's finding a reliable place to take my car is much easier said than done. Getting back my car completely made my summer as the memories it has are truly priceless and I am so thankful for Austin Auto Refurbishing read more

I've used Austin Auto Refurbishing several times now. Each time I get my car back, it looks fantastic! They go above and beyond what I expect. Their prices are fair and are given up front before you even before you hand over your keys! read more

I called AAR based off Yelp reviews I read and asked them to drive out to see my car and give me an estimate. AAR was there in the same day, faster than the "second opinion" I got, and gave me an accurate estimate based on a comparison between the two (both are highly rated in Yelp). The guy I spoke with seemed like a real straight shooter, which I appreciate. For irrelevant, other reasons, I ended up having my car towed to a different collision center. However, mercy forbid I have to go through this again, I wouldn't hesitate to give Capital City a try. My initial experience with them was a positive one. read more

These folks are good, a little out of the way but worth the trip. My wife's car had a few dents and scratches and they did a perfect job making the SUV look almost as good as the day we drove it off the lot (it's a 2007). Nice folks, eager to make sure your expectations are exceeded. The car was ready when promised. They will be my first choice if I need bodywork done again. read more

The people here are super nice and very helpful. Most of all, they are very affordable. I shopped around Austin and they are definitely cheaper than most places. Call the shop before showing up so they can make sure you don't waste any time waiting. They are fast and efficient and considerate of your time. read more

Michael and his team did a great job on my vehicle and were very easy to work with. They stayed true to the initial estimate and were flexible in scheduling the work and arranging for pick up of my vehicle. They even stayed after hours to allow me to pick up my vehicle when my flight arrived late. read more

The guys here put customer service and quality as a top priority. They did the work that say said they were going to do, and did not try to push things i did not need. I will definitely be back. read more

I had a disastrous experience trying to simply replace the window channels (weatherstripping in between the door and window) on my car. It was supposed to be a 2 hour job, 1 hour per door. Five hours later, only one door was complete, and it was a mess: - the window would not roll down--it popped out of the track - screws were left out of the arm rest so that it didn't attach properly to the door - the window channel was left halfway sticking out of the door - the mechanic tore a piece of the window felt - the chrome trim around the window was re-installed backwards - the mechanic inserted a screw in the middle of the door where there was no screw before because he couldn't get the clips on correctly I took it to a Chevy dealer and they were able to repair all the damage, and install new window channels, for the same price Austin Auto Refurb quoted me. Michael, the owner, is a nice guy, but the technicians there are NOT COMPETENT. Please stay away! read more

Someone came around a corner and smashed into my Husband's truck a few years ago. Michael Aguirrie and his guys took great care of it for us and fixed it up good as new. They were so helpful and fast, he was back to work in no time! Then another time, a Client of my Husband's came out of their garage and backed right into him without even looking! This was his new truck and he was so dissappointed. Again, Michael and the guys took great care of it and we were as good as new in no time flat. Great service, nice people, highly recommend! read more

Mike and his crew were very professional and timely and getting our work done. we were involved in two incidents and he handled all of the insurance claims directly. I can't be more impressed with their professionalism and high quality of work, it's no wonder they earned the trust of many major car dealers in the area. Make them one of your first choices in collision repair. read more

Cannot say enough about the great work and service from Michael and the team. They returned my car in less time than projected and it looks brand new. read more

I am in the insurance business and I have been referring customers to Mike and his team for years. There is truly no one else I would trust with my customers vehicles. Michael is honest and very responsive when trying to communicate. This is a family owned business and that is exactly the way you are treated. Like Family. read more

After comparing this company's bid for repair with my insurance company's recommended repair shop, I liked this one because he said we could repair the dented lift gate on my beloved Toyota Highlander rather than the easier, more expensive--and less ecologically sound--option of replacing the lift gate, the only option offered by the other repair shop. Not wanting to add to the waste at a landfill, and appreciating that Michael Aguirre suggested this repair first meant that he, too, is sensitive to saving what can be saved. They did a beautiful job of repairing and repainting the lift gate, plus a ding on my bumper, and in a reasonable amount of time. All I had to pay was my insurance deductibles. Michael even contacted the rental car company to pick up the rental from his shop. That's service! read more

I got into a car accident and even though I lived in Austin for 3 years, I really don't know any body shops. Austin Auto Refurbishing was recommended to me by Groovy Automotive. The location and surroundings of A.A.R looks shady but has a very "home owned" feel to it. I admit I was turned off at first but when I walked and scanned the office, I immediately saw the BBB sign. I felt more secure. The guy was friendly and helpful. He told me to get old parts because it's cheaper and no one will notice the difference. He also offered a good discount. During my visit, their computer crashed but I was very pleased to find an estimate in a PDF file emailed to me within 30 minutes. The estimate was very detailed, it was like "estimate for dummies"-very clear and simple to understand. They ordered my parts after a deposit. The parts came the next day and I immediately dropped off the car. As promised, my car was delivered on time and the cost was as expected. My car looked as if nothing happened, and the work done on the car (fixing a broken bumper) was flawless. I am impressed. I recommend this place if you need body work done on your car. read more

THANK YOU SO MUCH AUSTIN AUTO REFURBISHING! THIS BUSINESS DESERVES YOUR BUSINESS MORE THAN ANY OTHER MECHANIC/BODY SHOP! I had my g/f take my Camry in to put in a door handle that was broken. She then mentioned to the mechanics that my trunk latch didn't work. So the man crawled in my trunk, took apart the lock and got the piece that was stuck in it out so my trunk works now! They could have just stopped at fixing my handle, but they went above and beyond, by also fixing my trunk latch that hasn't worked for months! These are the kinds of things that businesses do for customers that really show genuine care about their business and the customers that they serve! read more

Austin Auto Refurshing is the first body shop we've used since we moved from Portland, OR. We dropped our minivan off just before we left on vacation and it was ready when we got back. They did a flawless job on our rear bumper. We would definately use them again next time! read more

Austin Auto Refurbishing fixed the back rear door of our sedan. When I picked up the car and checked how well they blended the paint with the front door, I could not see any difference at all. It looked like it came from the factory. read more

Glad I made the trip. Johnny has been in business for a long time and was very professional. He fixed the dent in my car while I was there and I drove home a happy Lady. he did an excellent job and charged me much less than the other two shops I went to and got estimates from. read more

My car was towed away from an accident scene and somehow ended up here. One man in particular who worked here kept trying to get me to leave my car there indefinitely and assured me an insurance company would pay for it. When I came to remove my car and tow it away so I could stop accruing fees, they tried to charge me for more days than my car was there and they still tried to get me to leave my car there. They tried to tell me that they knew what was best for my car and made it difficult to remove my car from their lot. I believe this place is trying to get paid from insurance companies or hoping to benefit from my misfortune. I would steer clear of this place for this reason alone. read more

I actually discovered AAR from a brochure at Onion Creek VW while waiting for an oil change. I was hit in a parking lot on my rear left quarter panel and I went to my usual Auto Body place I ordinarily go to who have always done good work but take a bit to get the vehicle back. I took a chance and got a second estimate from AAR and they were a bit more, but after going through my insurance that point was irrelevant. Micheal was awesome, his staff, eveyone seemd to go out of their way to get my car on time and actually noticed a spot I had been hit a year or so earlier that was cosmetic but I hadnt thought about geting it done. AAR offered to give me an estimate to fix the area on my front bumper and not only did they give me an amazing price on the repair, they basically didnt charge me for a small paintless dent repair either. I will use AAR and recommend them any time I need body work. Great work, and the customer service was incredible. They're my auto body shop from now on without any doubt. read more