Update: after posting this review on behalf of my friend Quan (the customer) I was contacted by the business owner Kory Rushing who clarified the work that was contracted for and "completed". Quan misunderstood that she did not contract for the replacing of the lawn pieces. However, the business owner Kory stated that he is willing to do this on her behalf without charge. I am therefore correcting my rating since it was my misunderstanding and not the plumber, Kory Rushing. (Old review no longer valid) Company owner, Kory Rushing was "paid in full" for plumbing repair work on my friends (Quan) property in San Jose and did not finish the job. A section of lawn needs to be replaced over a ditch on the front lawn. The owner's wife, Skylee Rushing was contacted twice via phone (3/19/24 & 4/4/24) requesting that the job get finished. Both times Skylee stated that her husband or crew would be over to finish replacing the lawn pieces. The owner, Kory nor his crew ever showed up or called. The job still remains unfinished. I, Dale Kuersten am representing the property owner (Quan) a 77 year old Thai woman who doesn't speak english clearly and feels she's been taken advantage of. All she wants is the job finished as she is unable to resolve this by herself. From their website: "We provide the expertise, attention to detail, and guarantees that you can rely on to make sure your project is done right." I don't think so! (see attached pic of how well the front lawn was kept before the plumbing company dug it up) read more

Advanced Quality Plumbing & Rooter - This was the front lawn before the plumbing contractor dug the ditch. - Plumbing Near Me - San Jose, California

Kory gave us a fair quote for a whole-house re-pipe on our 2-story house. He then proceeded to do everything he promised he would do, even though re-piping is hard, dirty work and involves some unknowns. When he found relatively minor issues requiring extra work, he offered a reasonable price and got it done without impacting the schedule. This was probably the best home improvement contract that I have been through in 30+ years! 5 stars! read more

Quick response, quick and quality work. Thanks for your help with our sink backing up and another time with unclogging shower/tub's drain! There was not enough Draino to help resolve our issues. I doubly appreciate that they're careful about putting shoes covering on and laid down a work mat. Thanks again! read more

Kory helped repair a leak at the spigot connected to the main water line into the house (in front of the garage). He explained exactly what he was going to do & I watched him perform the repair with expert precision. It was a slow leak that had been happening for months. So glad it was repaired finally. Would highly recommend Advanced Quality Plumbing for all your plumbing needs. H Yip in the Avenida Espana neighborhood read more

easy communication and quick service with clear pricing. The job was scheduled and done before other service providers had even responded to my request for pricing. i hope I don't need them again but if I do, I'll be comfortable knowing they're available. read more

Advanced Quality Plumbing & Rooter - Clean under the sink - Plumbing Near Me - San Jose, California

Top notch service from start to finish, technician was knowledgeable, informative, and respectful of family situation. Highly recommend and will most definitely be using them for my future plumbing needs. Thank you AQP&R! read more

Top notch service. These guys got us up and running after our main sewer line clogged. They had the knowledge, connections and willingness to get the City of San Jose involved. Because of their expertise, the City came out and got us unclogged from the sewer end, saving us thousands of $$ in troubleshooting / rooting fees. Hire these guys first and you won't be disappointed. Kory and team are the best. read more

I can't say enough good things about Advanced Quality Plumbing. He's been taking care of the plumbing in multiple properties I own, and his service consistently exceeds my expectations. Advanced Quality Plumbing is a true professional, always punctual, and incredibly reliable. His work is top-notch, and he handles everything from routine maintenance to complex repairs with ease. Plus, his transparent pricing and friendly demeanor make him a pleasure to work with. I wholeheartedly recommend Advanced Quality Plumbing for all your plumbing needs across multiple properties. He's the best! read more

Kory & Co. provided outstanding workmanship and quality of service on our outdoor tankless water heater. Terrific communication, reasonably priced, and incredibly responsive. Couldn't ask for anything more. Just some of the reasons we've been using their service for the past several years. John Costa San Jose, CA read more

They were great. Randy was on top of things, they snaked the drain gave me some really great tips and a way we went. He was upfront on the pricing and here on time and gone in about 45 minutes. Pricing was totally reasonable. They were masked, made sure to keep distance, and really respectful. read more

Advanced Quality Plumbing & Rooter had worked at 2 of my neighbor's homes, I had seen their clean work.  My home experiences a frequent water-hammer issue so I called AQP&R to schedule an appointment. That same day, Kory Rushing arrived.  Kory took a [whole house] approach to investigating the hammer problem. From the water regulator to crawl space inspection, and testing of water fixtures, Kory made several discoveries that effect the water delivery in my home. Kory inspected the copper re-pipe done 40 years ago and the abandoned water softener lines to gather a complete understanding of my homes issues.  Kory shared his findings with my wife and I, still wearing a few crawl space cobwebs.  He clearly explained what he saw and how it contributes to the water hammer issues in our home. I am grateful for his in depth inspection and recommendations.  Kory offered phased in solutions to improve the longevity of my home's water system - not a hard sell. I appreciate Kory's professionalism and expertise while explaining what is occurring in my home and the most cost effective way to implement repairs. Thanks Advanced Quality Plumbing & Rooter and Kory! A separate issue from water hammer problems in my house was the 15 year old water heater needing replacement.  Advanced Quality Plumbing & Rooter worked with my schedule and Ray Ibanez arrived on time as promised.  Ray was professional, good-natured and ready to work. His van carried all the tools necessary for the job including a electric pump to fast drain the old 50 gallon water heater. Ray answered my questions, worked efficiently and cleaned up when the job was completed. The new water heater looks great with its clean flue vent and natural gas connections and earthquake strapping. Ray Ibanez did outstanding work for my family and I. Thanks!! I recommend Advanced Quality Plumbing & Rooter for any plumbing work. read more

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I used these guys to fix a main sewer line blockage. They had to go through the concrete to get to the backflow valve. They were quick and the job looked good clean-up wise. They only thing was that they left a big piece of rebar sticking out. I ended up cutting it myself. Otherwise, a good and reasonable priced job. read more

Amazing service! We had a sudden and serious water emergency this morning with large volumes of water spewing out from the water heater in the garage. I immediately called Advanced Quality, knowing them from their past responsiveness and high quality work. Skylie at the front desk was spectacular in understanding the nature of the emergency. I told her 2.00 PM next appt was much appreciated but I needed help immediately. She called back after checking and said someone was on their way. Tim was knowledgeable, calm, and effective in finding the root cause and in stabilizing the situation. He then proceeded to thoroughly assess, replace and fix what was needed. Kory and team - great work. Would not have expected anything less from you all. Would recommend them in a heartbeat. read more

Pedro did a great job on our shower fixture install. Unfortunately, the Moen assembly did not provide everything needed so he had to return to complete the job. Very courteous and solutions oriented! This is not the first rescue mission by Advanced Quality. Kory came out on a Saturday after a 'do it yourself' repair by my husband created a geyser! We are so grateful for this company which has provided such reliable and courteous service! Jamie W. read more

These guys are just IT! They show up on time, they do really nice quality work and they are CAREFUL about the house, floors and installation. And on top of that, the price is GREAT!! read more

AVOID if you don't want to get ripped off. AVOID if you have an emergency and expect him to return to do the work. Spoke to Kory the first time and he answered the phone, "hello" and it was confusing whether or not this is a business. He sent a guy out and the manager asked for a better price. Within minutes, he went from $4,000 to $2,800. Figuring this sounds more plausible...They agreed to this price. Very strange. He said he'd make a contract and come back. I wasn't sure if he was returning so I called again. Within minutes he started raising his voice. I simply wanted to know what happened and what the price was and what time they'd commence work. Unfortunately his voice got louder and more hostile and then got to the point where he said, "guys who haggle price don't pay in my experience." The person with whom he spoke has been in business since 1981 and he knows that breaking a 36x 36in square of concrete does not cost $4,000, probably while his price went down to $2,800 within minutes. Obviously there's some interesting pricing going on here. Not to mention insulting, unprofessional behavior. AVOID if you don't want to get ripped off. This guy sounds like a nice guy and has probably done good work but needs a attitude adjustment. Completely insulting to assume a 50+ year business owner with good standing in the community would stuff him on a plumbing bill. Maybe his market is ripping off people who don't know the cost of things. BE CAREFUL!!! read more

The best. We're a commercial building and have recently faced some water heater issues. We ended up calling here because of the great reviews and we were not disappointed at all! We were lucky enough to work with Jesse, and he was awesome. He walked us through the entire process of figuring out what was wrong and what it would take to fix everything. So professional, so honest, and very timely. We will most definitely be using them going forward for all of our plumbing needs! read more

My water heater was knocking. I flushed it myself multiple times and it was still knocking. They came out and said they still needed to flush it themselves to make sure I was doing it right. I understood that, but when they said the charge was $350 just to flush it(repeating what I'd already done.) I didn't say no, but I restated what they just said and the guy said "Ok then, take care." And he walked back to his truck. Terrible customer service, but also they were trying to gouge me. No one charges $350 just to flush a water heater. That's a 30 minute job. read more

They clear backed up kitchen line on dec 01 and after 3rd day again backed up .Called the owner and he was rude non professional and asked we have cleared the line at that day so will not fix again and will asked for 500$ bucks more to fix it again.i asked why why not to fix it at that to correct job done at first place and answer was you have other issues that we do not .I do not know which people are giving 5 start for such pathetic ,non professional service.Total waste of time and money. in response to business owner : keep going to explain yourself your honesty on each platform ,never face such rude behavior to their customer why not come courtesy in you phone at that time during call instead of yelling at me read more

I had urgent situation in December when i had to replace my water heater quickly and decided to hire this company. 1) I always wanted to install a hybrid electrical model and when i asked them for this option, they were hesitant and throw some random estimate around 7k... that was clearly too expensive (i learned later than it can be done for half this price from a few other contractors). In addition to that they started saying things that it's new unknown tech blah.. blah.. and they don't recommend it. If you hear such thing from a contractor next time, do more research... maybe it's not the tech, but the contractor who doesn't know the tech. 2) Due to the urgency i agreed on the gas model. The price was on the higher side, but they offered the brand i wanted and they could do the job same day. The plumbing work was good, but somehow they didn't install an expansion tank and didn't insulate the pipes around the water heater (something that i learned later many contractors include by default or it doesn't really cost much). They didn't even mention these things as an option. My response to the owner's comments: 1) Re: expansion tank. The up-sold argument is not convincing. The cost of the tank is $30-50, just check the HD website. Your price was on the higher side already. You also could spend a few dollars for pipe insulation around the heater. 2) Re: the cost of the hybrid Rheem water heater is around $1200, AOSmith price is pretty close. It's not a huge difference compared to the gas models ($600-900), doesn't add up to the suggested 7k, even if you do additional electrical. And even if the condensate pump was necessary the cost is within $100 for most of the models on HD website. Again, i got estimates from a few contractors and your price was clearly much much higher. read more

The owner replied to my service call. His name is Kory Rushing (company is Advanced Quality Plumbing & Rooter). Exceptionally competent, and took the time to explain the intricacies of the situation that created the problem (poor grading on a sewer line made it susceptible to clogging - no help from gravity). He was quite professional and had a very agreeable personality. I've had a disproportionate amount of bad luck with plumbers in the past. As such, I intend to use him exclusively for any plumbing problems I have in the future. Also, this service call occurred during COVID (April 2020) and he was appropriately careful to maintain social distancing and take proper precautions. Highly recommend. read more

Mr Cory, I think you are missing the point! I did not misunderstand what you told me. You made no mention of labor cost to put the part in! If you had, I would not be writing this message. I believed what you stated to me. No cost to me. If you misunderstood, that is not my fault. At no time did you mention any cost. You failed to mention your labor cost. As man of your word, you made the mistake and you should honor your word!! As business person, I would! $250 should not cause you to loose a customer and their referrals, especially when the customer is not at fault. thank you, Mr Redmond read more

Kory came on a Sunday afternoon to take a look at a water supply line leak. He clearly explained the possibilities for addressing the leak and suggested that he first take a closer look and dig down a bit to investigate. Turns out, a worst-case scenario was averted and he had my family and me back with water in only a couple hours. Courteous, professional, polite. Five stars. read more

When a termite inspection found a pinhole leak under the house, I called the following day, and Kory was here by noon the check it out. He had the parts on his truck and took care of it right away. This is the third time we've needed similar work in the past few years, and I've been happy with the result each time. This time, Kory even stuck around to talk about some other issues and provided some great info about drain cleaning. I'll definitely call them again. read more

When our kitchen sink was leaking, we reached out to a few plumbers to get a quote. Advanced Quality Plumbing was the quickest to respond and they were home within an hour after the call, to take a look at the sink and give us an estimate. They recommended replacing the kitchen faucet, and even recommended a particular brand and model, which made it very easy for us to buy it. Within the next 2 days, we made an appointment for them to come over and not only replace the kitchen sink faucet, but also a couple of wash basin sinks in our bathrooms. They were flexible with the timing to come home and replace the faucets, were very professional, prices were reasonable and handled the job in a clean way. Another bonus is that they accept credit cards. I'd definitely recommend Advanced Quality Plumbing for any of your plumbing needs. read more

Worst plumber and service , didn't know they doing . Very expensive and rip off read more

I called Advanced for two small projects -- replace a garbage disposal and repair a toilet that wouldn't flush. The plumber assigned came quickly, wore a mask, and was polite and competent. I was shocked at the price he asked for for these two small jobs -- initially, $950 but I talked him down to $750. I decided to authorize it even though I felt the price was awfully steep for the small size of the jobs. I googled the garbage disposal he installed, and they are about $100 so the other $650 was for labor. The plumber competently completed both jobs in about two hours and was done. He fixed both problems so I was happy with the work. I would have given 5 stars except for the price. $750 for 2 hours work is more than most people make in Silicon Valley so didn't feel like a fair price for such small projects. Given that many people are struggling in these Covid times, I paid it anyway. read more

Words cannot describe how appreciative I am for Kory's amazing team of Pedro, David, Julian and Julio at Advanced Quality Plumbing. Being a first time home owner in a house that is over 120 years old, while very grateful, comes with its challenge's especially if you know nothing about plumbing and sewer lines. From the very beginning, they were extremely professional and receptive and came out within a day of me calling to schedule an appointment. I knew that there was quite a fair amount of work that needed to be done, as our sewage line was the original, and we were consistently getting back ups and leakage into the house (prior to their team coming out). I explained to them that I really wanted them to walk through the problems with me and point out all of the things that looked incorrect because after having 5 different companies come out telling me that everything looked ok (even though I knew it wasn't) I wanted to be familiar with what was going on. Pedro was more than willing to take me under his wing and walk me through EVERY step and put everything in terms that I would understand. I even asked him the same question about 20x and he never seemed bothered or frustrated and feel like he truly cared about me understanding exactly what was going on. He pointed out every single thing and has a vast amount of knowledge to back up his statements. They were all able to tell me what was wrong, why it wasn't correct, the issues I was experiencing because of it and what we needed to do to fix it. They were extremely honest and always made sure to be very upfront about the cost, why it was important, and the amount of time it would take to fix it. These guys worked their asses off for two weeks from morning to night to make sure everything was done correctly, perfectly, and that I knew exactly what was going on the whole time. Like I said, after having 5 companies come to my house, I finally felt like I found one I could trust. I have already recommended them to multiple people and am SO BEYOND grateful or everything they did to help us, and make our home livable again. I have never worked with such a genuine, helpful, knowledgeable and hard working group of people before. Kory, you are very lucky to have them on your team, and Kory I am so fortunate for all of your advocacy, honesty and push to make sure we were taken care of. I will forever only use Advanced Quality Plumbing and highly recommend them to anyone that needs help with their home or place of business. You guys are the real deal and works can't describe how much I appreciate you all! Steph and Alec read more

Excellent plumbing company. I would highly recommend them. They were on time, nice technicians and really worked with me to solve my sewer problem. They gave me options and explained everything clearly to me. They will be my only plumbing company I use in the future. read more

Kory and his crew were very friendly and professional throughout the entire install process of my new gas line. We are converting from an electric to gas range and needed an increased line size in the garage to the existing appliances out there, then a new line in the crawl space to the kitchen. The piping is super clean and well done, and I love the very thorough documentation via email in both the estimate and invoice. Even though his crew took slightly longer than he expected, he stuck to the initial estimate. Kory's straightforward approach and fair pricing were very welcomed compared to other contractors who came out to bid the project. I will definitely be using Advanced Quality Plumbing in the future for repairs and remodels, and will recommend them to anyone who needs great plumbing service! read more

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Our (very old) garbage disposal started leaking late last night, and we knew we'd need a replacement. Got in touch with the answering service, and within a quarter hour had an appt. set up for this morning. Kory was prompt and professional, and in less than 90 min. we have a new disposal (includes a new drain & some surrounding pipe). $619; labor guaranteed for 1 yr. read more

My house had some washing machine & pipeline leak not the secondary floor. They quickly arranged a professional to help to root cause the problem and fix the issue. They also help find contractors to fix the ceiling hole/paint. Really appreciated the professional service and reasonable price! read more

Great service! Had a backed up kitchen sink after dinner and he came out bright and early the next morning. Out of 9 people we called locally, he was the only one who answered and the person who could get here the quickest. Price was reasonable and Kory was super personable and I think my dad enjoyed that, too! He had a mask on and did the job pretty quickly. We also received a discount that we later found on our invoice. So that was a cool surprised! We will be using his service again. Thanks again Kory! read more

I called about a leaking kitchen sink faucet. Keith was prompt, thorough, and professional! He showed us a spot where our contractor had actually installed some pvc piping BACKWARD. My elderly mom was impressed by his honesty and attention to detail! We definitely would use this company in the future & recommend to friends & neighbors. read more

My experience with Advanced Quality Plumbing was great. Within 1 1/2 hours of scheduling an appointment Tim promptly showed up at my door. I explained the sewer was backing up in both of my bathrooms. Soon Tim was in my crawl space inspecting my sewer pipe configuration and determined the blockage was between my house and the sewer main in the street. It would be necessary to rooter the pipe but I had no clean-out installed. In order to safely rooter the pipe and protect from future problems one needed to be installed. Soon there were two additional plumbers working in my yard to install the clean-out. It was raining all day but the clean-out was installed within hours. Soon they were running the rooter and cleared out the pipe. Water was flowing. Tim and the folks from Advanced Quality Plumbing were very knowledge, courteous and professional. I highly recommend them. read more

Advanced plumbing came out last week when our water heater was leaking. It was only 3 years old so they took the time to do the warranty check on it and we didn't have to pay for the unit!! They had us up and running in 2 hours!! Thank you so much! Your expertise was fantastic! read more

I called on Saturday morning of Memorial Day weekend, Kory was at my house within an hour of my call. I had a clogged kitchen sink, he explained the problem and cleared years of buildup in the pipes and saved the day! Great service! My rental had a leak this morning, again Kory arrived within 15 minutes of my call and fixed the problem! Great service! Thank you! read more

After a nightmare of an experience by another plumbing company our backed up kitchen sink and leaky pipes were still clogged and leaking. We called Robert from Advanced Quality Plumbing and he sent two expert plumbers. Tim and his friend came in and were able to diagnose and fix the issue seamlessly. They also corrected the mess the previous company had left. They went above and beyond to make sure everything was working correctly before they left and showed us exactly what to do Incase of a water leak/backup emergency. Extremely impressed and highly recommend them!!! read more

I called in for a clogged kitchen sink. Their manager, Joel, was quick to respond both via email and phone. Kory and Tim arrived within an hour or so. Kory was patient with all my questions about water problems in our condo. Gave me a good quote upfront for the kitchen sink. Turned out our old garbage disposal was leaking as well. I took more than an hour to buy a new one, but the guys were kind enough to wait. On top of that they even threw in a power cord for the disposer! Tim's work was clean and thorough. Good price, good work and no BS. 10/10 Would call again! read more

Kory was really great - despite it being after 10pm and him almost ready for bed he came over and helped us with a sewage drain repair within 50min - he was fast, courteous and very informative about our drain and sewage setup in our home in addition to clearing a particularly messy drain line. I cannot say enough about his service - excellent and will recommend on our Nextdoor blog! Thanks Kory read more