I'm not sure how the work they did will hold up yet, but my concern is with the customer service. It's difficult to get someone to answer the phone. It's impossible to get an accurate answer about the status of your vehicle. The general mood of the employees seems as if they wish you would rather leave them alone. The service was fairly prompt though. I had to schedule a month in advance and they attempted to get me to reschedule. I may just go to Gladstone and deal with Dick Hannah next time. read more

Salesman straight up lied to us that they don't have prices available online and their "certified pre-owned" insurance cost $6k alone. We told no trade in, just give us a cash price. Obviously they came up with "we will help with your lease" and suggestions of rip-off credits as well. Do not go there, there are much more better places around. read more

I will never have them service my car again. A part fell off my mirror. I bought another and it fell off. The service manager ordered one for me and installed it. It fell off. Now they tell it is no longer covered and it will cost $2500 for a new mirror. read more

No thank you. They will take your 2023 Nissan Sentra w/ 1000 miles on it in trade. You get a 2019 Rouge S w/ 35000 miles. AND get this - they'll charge you another $5000+ on top of your pristine trade-in! Loyal customers (over 20 years) and they don't give you a *fair deal. Done. Go to this dealership if you want to be taken absolute advantage of. read more

Now that my vehicle is out of warranty, I will never give this business any more of my money. Not only one of the highest parts mark ups in town, also one of the highest service rates in town. Imagine my distress when they quoted me $55.00 to replace the license plate light bulbs. I did it myself in under 10 minutes with less than $7.00 for both light bulbs. They also quoted $55.00 to replace the air filter. A top- quality filer was $15.00. It took me less than 2 minutes to change myself. Then when I paid the over $300.00 in charges, they informed me that there would be a service charge for using my credit cart. Not a set fee, but a percentage of the charges. No parts sellers, or non-affiliated auto repair shops charge a premium for using a credit card. Just another money grab. Goodbye Alan Webb. read more

awful dealership I would not recommend I've bought lots of cars and this is by far the worst dealership bo was incredibly rude and disrespectful would not recommend this location read more

Other than getting someone to answer the phone in the service department to schedule an appointment, the service performed is great.

My review is about the process of servicing my vehicle. (though I was disappointed that the Gear Shifter went out 2,500 miles out of warranty) I dropped my vehicle off at Alan Webb on 9/29. I picked up my vehicle on 10/17. I was told that Nissan's policy is that local technicians are not allowed to get into the transmission to diagnose the issue. I understood there would be in shop and road testing required. These test results would be sent in to Nissan for analysis and response. The testing time frame lasted 16 days. My truck's mileage in was 52,558 and out was 52,562 according to the Alan Webb invoice I received. OR A GRAND TOTAL OF 4 MILES. That was a shock! We are retired and have the one vehicle, our 2022 Nissan Frontier, thus we rented a car for 17 days at the cost of $558.00. I was directed by Alan Webb Nissan to contact Nissan Customer Service for any possible reimbursement for car rental expenses. After submitting my detailed story in writing, and speaking with a nice lady at Nissan, I was told that Nissan does not help with any out of warranty expenses, and/or rental costs incurred. They probably should employ AI to spit out the message and save themselves a lot of money. Overall the experience was disappointing. I was also told there was no one else I could speak with at Alan Webb to voice my concerns about this process. Fadi, my CS rep did his job, this is not about him. It is about the apparent lack of concern by both Alan Webb management and Nissan to at least converse with an unhappy customer. AGAIN, 4 miles of road test over a 16-day period. Dan Studt I'd appreciate a response. read more

Recommend going to Jesse for getting a car, he is very helpful and nice! Service was really fast, we walked in and got our car in less than 3 hours! Love my new car read more

Alan Webb Nissan - Car Dealers Near Me - Vancouver, Washington

NEVER buy a car from these fucking crooks. They lead you along till you send them money for the car and then go and sell it to someone else AFTER you paid for the car. DO NOT TRUST Tony or any of the managers of this place. They WILL fuck you over. read more

I will forever hate this Nissan they treated my family and I like garbage. My family car got damage by a 'tech' that didn't know how to do anything right. I went to get a routine inspection just for the technician to pull on the intake not knowing there's a screw there and it broke, they failed to tell me during the service had a bad feeling so I checked their work and on the filter they had checked went to change it, it was stuffed in the compartment behind the air conditioner I try to pull it out but it was lodged so I know they did a crappy job. The service advisor when I approached him he had this fake smile and I told him the issue and showed him the issue, he got irritated so quick. Didn't even try to keep the customer service. Started denying and denying... (as expected). But I came with receipts and physical evidence and he just gave me a card and told me to send the pictures to the email and that he would let the manager know...been a week now of waiting. Left voicemails no one's answers them and I found out the managers number and I still haven't been able to reach him, heading there today. I'll edit if needed read more

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Took my 2009 Sentra in for a transmission flush. My car was jolting when shifting up a gear. They did a diagnostic test as well as the transmission flush and updated some system. On the paperwork it says "test drove okay." That would be false. The car still jolts when shifting up a gear. It seems like a waste of money to be lied to. read more

They are rude and arrogant for absolutely no reason. It's pretty sad to watch and even sadder to pay for service

I bought a 2023 Nissan pathfinder from them and paid 35,000.00 for it with 20,000 miles. I noticed right away that the auto start/stop feature did not work, the battery died on me 3 times in the first month and then one day when I filled the gas tank it took 2 days for the gauge to read full. Took it in for these issues and got everything fixed but they would not pay or cover the auto start/stop feature and made me pay 225.00 out of pocket. Advised that something had chewed a wire inside. You would think sales would cover this as it was sold to me that way but nope. Once you buy they don't care. Bad customer service. read more

Service today went very smoothly! Agents were courteous and knowledgeable. The waiting area as comfortable and clean!

Had such a great experience!! Josh is the bomb.com. So professional and helpful :-) Any questions we had were answered thoughtfully and in a friendly manner! read more

Josh was extremely professional as well as friendly. We felt like family at this dealership and would definitely give them 10 out of 10!

Bought a car from here. The battery needs replaced which is under warranty. But being told it will be 10 days before they have the 5 minutes test it for me. AKA we have your money. We don't care. So I'm just supposed to not have a car for 10 days? Over a dead battery? Jump started it and took it to Nissan of Portland. They had no issue testing it within the hour. Problem is apparently it's not dead enough for it to be considered for warranty. So I guess i just have to jump start my 2020 Nissan Sentra to start it until the battery is more dead? Seems ridiculous to me. Maybe I should have bought a Toyota read more

I purchased my truck in April of 2022. I sign all my documents and was told the date was wrong and they got me a better rate with a different institution. When I got the second set of papers to sign which were suppose to be "exactly the same" l noticed later there was an increase in the MSRP pricing with the newer lower rate. They made an attempt to get the old copy but I thought I shredded them but guess what I just found? The original documents with the lower MSRP. Fast forward about 11 months and I get into an accident and my truck is deemed a total loss by the insurance. The accident happened in March. It's now September and the Gap insurance still hasn't received the information they need. Meanwhile I still have to pay a car note for a vehicle I haven't had since March. A few weeks ago I went in person to get whatever was needed taken care-of and was assisted by AJ or Alan. This is after plenty of calls and at least an email with no reply, communication of any sorts. AJ filled out my form had me sign and said not to put the date since the accident was in March. I thought it was odd but I was just ready to get this all done . I just checked to see if gap has paid their portion yet and I'm discovering Gap still hasn't receive that information to pay out my claim. So guess who has to pay her car note again this month? That's 6 months of paying a car note unnecessarily. I don't know if it's illegal to change the MRSP on the same vehicle the same day but they did.. I don't know how it benefits Nissan to delay sending the information to gap so my claim can be paid out but they did? I don't know why the process is taking so long but gap says the only hold up is Nissan. Has anyone else experienced this? Is this isolated? Are they know for this type of business practices? Whose reimbursing me for my 6 months of care note with no car? I had to leave my night job partly to this transportation debacle. read more

You know all those old stereotypes about car salesmen being pushy, sleazy or dishonest? You know, say they have a car in stock over the phone but then when you show up 30 minutes later they say "Oopsie...we don't have it after all...but I can show you THIS one..."? Or quoting 45% over msrp on a new car or an equally ridiculously inflated price on a used car? Yeah, you know all those old stereotypes that leave a bad taste in your mouth. We took a used car for a test drive. They INSISTED that they could not go one penny below $23K...they apparently got the impression that we were anxious to buy. Looked online; They have it listed for $18998. Talk about sleazy business practices. So visit this dealership to see a case study of why people hate dealing with car dealers. They check ALL the boxes. read more

They never answer the phone!!! No one in reception area. Been trying to call and schedule service on my Rogue for weeks. So I went to location, stepped into service area, was told " we will be right with you sir". 15 minutes later, female enters area from shop, asks to help me. I mentioned the phone system not processing calls. She was sorry but she is the only one answering phones............? clearly no one cares about their public image. check out the past reviews!!!!! This place has not instilled confidence about their service. Gut told me to go elsewhere. I went to Portland. "at least Portland answered the phone!". read more

I am, by experience, almost impossible to impress. I set the proverbial bar exceedingly high -- and frankly, it's seldom successfully scaled. Well -- Michael Hendrickson (Internet Sales Manager at Alan Webb Nissan) amazingly met my expectations not just today, but earlier this year, as well. His customer service was "off the charts" on both occasions. Michael provided me with excellent service whenever I needed assistance -- and I'm confident that his commitment to customers will continue going forward. He's extremely professional and, more distinguishing, is a decent, caring person who truly wants to help anyone who purchases or leases a car at Alan Webb Nissan. He's one of the few professionals in the auto industry who I trust. I can offer no higher praise. read more

Set up appointment, told it was a quick fix, 30 minutes.. arrive to find line almost to street and the amount of time is now at least an hour or so If I'd known that I just would of dropped it off read more

I've had nothing but good experiences with the people at this location. in fact I live in Bellevue and I drive down here to get my car serviced. They've always been very nice and thorough. I also bought my car here and they made it quick and easy. read more

We have purchased four vehicles (now five) from Alan Webb Nissan since 2005. Getting through the sales part of the ordeal was, in the past, was an excruciating and painful five plus hours of lies and high pressure. However, we've always liked their service department, so we just 'put up' with the BS. Fast forward to our number 5 purchase, I can tell you that there's been a 180 change for the good. We had Bo as our sales guy. Got to say we were highly satisfied with his approach. No pressure, no rush to get a signed contract. He took the time to show us the features of the vehicle, then went out for a test drive. It was then we decided to go ahead and complete the deal. Time spent from start to finish was half of what used to be, and no bruises! Kudos go out to Bo, the Sales Manager, and the Finance Manager for making this THE BEST auto buying experience we've had. Would definitely shout out to those folks who are in the market to buy a new or used vehicle to put Alan Webb Nissan at the top of their list. Great job guys! TS read more

I bought my new 2023 Nissan Rogue SV right after Christmas in this dealership. The dealership is okay, but the general manager Garret Graham, avoid him because he doesn't know how to deal with customers, he doesn't have patience, he has uncontrolled temper and I think he is a racist. He doesn't deserve to be a manager. read more

This place is not in the habit of treating some of their employees like they appreciate what they do for them. A company is little without their employees and customers. read more

Alan Webb Nissan - Car Dealers Near Me - Vancouver, Washington

"We don't give out part numbers." Maybe because you're trying to charge $314 for one piece of rubber roof moulding when you can get the same part online for half. This was the response from the guy in parts after I asked for the part number to compare with other dealerships/online. You know the integrity of a company is beyond poor when they try to tack on an outrageous mark up. Found the same exact part at another dealership brand new for $179. I feel bad for their customers who don't know any better and get taken advantage of. They don't call them stealerships for nothing. Enjoy your markups. read more

-Great service department. Friendly and great customer service. Knowledgeable staff; The manager is great! -They got my Nissan SUV fixed. -Great waiting room and extremely fast internet! -Dealership service type of prices but with a peace of mind as they are professionally trained and the use of good car parts. -Wish they had a free rental loaner, or shuttle to work as other dealership have. read more

Bought a car from them and was the worst shopping experience ever. They act all friendly and tell you that they are getting you "the best deal" but reality is they are trying to squeeze every penny they can. They also don't fully explain the "add-ons" they slap you with then rush you to sign the lease paperwork with half ass explanation of what your signing until it's too late then you get stuck with add ons that you never really wanted. And the lube for life is a joke. I set a appointment for my oil change and still had to wait a hour after the appointment time just to get my car finally looked at. Service sucks and they don't really care for you as a valued customer. Definitely look somewhere else for a car and not with Allen Webb dealerships! read more

I'm sad to have to rewrite my once 4 star review. I had drive my previous car since I was 16 and came here about 2 months ago to buy my very first car. I chose the 2017 Nissan Rogue SL & Curtis gave exceptional service throughout the entire process and after words as far as checking in and updating me on my plates. Imagine my surprise when a button on my seat in my brand new car doesn't work. I call, twice with no answer and again later in the day. I'm a first time car buyer ( other than our Cadillac that my fiancé drives ) so don't know the process much at all. Rachel sets my appointment and when I arrive ( on my day off with my 4 year old son ) she tells me I'll be waiting TWO hours. TWO hours? Don't you think that's something that should be conveyed in advance when making an appointment? I'll state very clearly, that Rachel has AWFUL customer service. AWFUL. She tells me after about an hour + that my whole seat needs replacing and that she'd call me Friday with an update and when to schedule the repair. Friday, Saturday, Sunday - no call. I take it upon myself Monday in between patients to call for an update. I get a phone call stating the part is there ( then why did I need to call to find that out? ) & that it's take 4+ hours to repair. We are new to the area and my fiancé works in Portland. Most dealerships have shuttles for repairs ( as Carr Cadillac did for ours ) and seeing as I work down the road I asked - no shuttles. So eaither I wait 4+ hours with my 4 year old or? So I ask about a car to use just to drive home and back. She puts my on hold then says yes, they'll have a car for me to use. My fiancé runs a collision repair shop and lets me know most dealerships have loner cars for these situations. I arrive at my appointment and she tells me Enterprise will arrive soon. What do you mean Enterprise!!!? I don't want to cause a scene - but after everything I am furious. A shuttle van comes to an Enterprise location where he guy says I need to put a $50 deposit down and pay for any gas used. Nissan, what in the hell? JUST to get home, you expected me to rent a car and told me nothing untill some van comes to pick me and my son up!! Enterprise calls Nissan to see if they'll come the gas for me considering the lack of communication - they say no. My fiancé then has to leave work from Portland to get me. He stops in to Nissan and demand to know when the car will be done. When they call, he asks that the car be cleaned and vacuumed for the inconvenience. Pretty damn understandable request considering the disaster I had to deal with. Rachel agrees, we pick up the car and guess what? It's dirty. Absolute worst dealership I've dealt with. For buying a brand new car and having a faulty part - I should have been a top priority. With my sales experience from Curtis - I would have recommended this dealership to friends // now, I'll make sure people know to stay away. UPDATE//// Driving this weekend I look up at my sun visor and there is a dark smudge on my light interior. Unless this is Fight Club and I'm moonlighting as an automotive technician - they ALSO stained my damn car. UPDATE 2 // Very nice customer service rep called to go over my review and extended a free detail whenever I'd like as well as insure me that protocols and training would be upped for customer service. Appreciate it! read more

I would give a zero if I could. Nathan at the collision center is horrible. Made us feel like we were putting him out was very abrasive and rude. For this reason I will never buy or recommend this lot. Scott was awesome best customer service we ever had,replacing him with Nathan was a big mistake. They are going to lose business for sure . read more

Mike Hendrickson was absolutely amazing. He was straight forward and down to earth. Mike made my car shopping experience the easiest I have ever encountered. I highly recommend Alan Webb Nissan. read more

Alan Webb Nissan - My new ride - Car Dealers Near Me - Vancouver, Washington

Told me Nissan no longer makes Hybrids. Bull****. They didn't want to deal with customers, and they were open for another hour. I went to Nissan of Portland, suggest you do the same. read more

Do NOT take your vehicle to this dealership!! Avoid them if at all possible, terrible customer service. While working out of town, My 2019 rogue was towed to this dealership on a Friday morning due to a mechanical breakdown, upon arrival I advised the service mgr I would need a rental car. He did NOT enter the VIN to even check warranty information, and simply stated rental cars are covered under warranty for mechanical breakdowns, and states the soonest they could get to my car is Monday. Now I am late for work, car is In operable and no way to get home, he states they will call me with an update. I was able to borrow my sons car, but it was 2 hours away. I had to take an Uber to the greyhound station, catch the bus and travel 2 hours out of the way, to travel back home. I called the dealership I purchased the vehicle to check on the warranty and rental, they looked up my info, and I was correct I purchased rental coverage for mechanical breakdowns on the warranty. I then phoned the service mgr to advise of this, and was told, " the only thing I would do is give you the number to enterprise" which I not sure nicely responded, this is not my first rodeo, the dealership has to contact the rental car agency, give them the warranty and claim info to set it up. Again he was completely useless. It is now Monday, the service advisor calls to ask me a question, I am at work and had to send the call to VM, I returned his call 10min later had to leave a VM. I called every couple hours Monday leaving messages for a call back, nothing. Called first thing Tuesday morning, left a CMA asking for a call, left a message with receptionist as well. 11:30a I go to the dealership to find the service advisor at his desk, no customers in line. He states we test drove it yesterday, ran fine, we are going to drive it again today but cannot get to until after 1. I have now missed 2days of work, and my car has been there 4 days and you can't get to it until after lunch, unacceptable. I have had no corespondency, I drove 2 hours just to talk to someone because no one answers the phone, for nothing to have been done. Then charge me 145.00 because they test drove it yesterday. My insurance company even called me this morning to see if I had an update because they left messages and no return calls or updates as well! read more

Mr. Joe Ramirez... we only have great things to say about this man! So helpful, quick and knowledgeable. We are so grateful that we were able to work with you on our purchase. If you're ever in the area looking for a new/used car, ask for Joe Ramirez. You won't be disappointed and you'll leave happy! Thank you again Joe! You made our trip from Seattle more than worth it and we appreciate you and the dealership so much! read more

Horrible Service Department!! Appointments are meaningless when it takes 2 hours to get to talk to the 1 service writer available. Since my 2012 Nissan Leaf (purchased used from Alan Webb) no longer has the range to drive to dealer in Portland I'm stuck with the only Nissan dealer in Vancouver, WA. (that's another story about being sold a useless extended warranty that doesn't cover the main battery) . On the most recent service appointment I was told they would need to order an ECU and it should be take 2- 3 days. I'm still able to drive the car so I was given the card of the service writer and off I went. A month later and I have not heard anything from the dealership. I've called and left messages on multiple occasions and no one has had the courtesy to call. I guess I'll have to get the car towed to a Portland dealership. Avoid the Alan Webb dealership because they are unprofessional and their service department is inadequately staffed. read more

This is a review of the online experience I had with the dealership. Communication started smoothly enough after I had requested additional information on a Rogue listed in their inventory, but it soon broke down. After I had test driven several different vehicle makes and models at other dealerships closer to home I was ready to make some offers. I had two deals fall through at Carr Nissan & Subaru, so I decided the Rogue at Alan Webb was in the running. I was looking forward to coming in for a test drive and potential purchase. However, I wanted to smooth out a few more details before I made the trek to Vancouver on a Friday evening so I emailed a few more questions. The person I interacted with was a weird dude. He tried to guilt trip me into believing he had done all this hard work for me by answering my questions and by not committing to buy the vehicle I was really letting down the "jolly fat man" (that is how he referred to himself). He went on to describe his hurt feelings to me and how I was taking advantage of him via my evil plan to use all of the information he provided me as leverage at another dealership. No, I just wanted to make sure I could afford the vehicle. I even explicitly stated my out the door price and asked if he found that reasonable, but he stopped responding. Anyway, I can see why this place has so many bad reviews. They could have had my business, but instead I ended up buying a Subaru. read more

We got a good deal for a car, but hassles tainted our experience. We have been looking for a low cost car for my daughter who heads to college soon. We were surprised to find a major dealer with just such a vehicle. 2010 Versa under 5k. We began communicating with the dealership via email, and it took about 2 weeks to get to see the car. When we got their, the staff treated us well and the car was what was advertised (although it had not yet been detailed, an odd thing after two weeks). We dealt with Manny over the internet, Heidi in person, AC (maybe AZ?) the sales manager. After a test drive we began negotiations. I did not have high expectations, and that was about what I received. It was the usual process: (1) Our price is a no haggle price (which is then haggled) (2) First counter is higher than the sale process (3) Let me talk to my manager (4) Move numbers around to make the same number look different. This is all pretty standard in a dealership, so I really cannot ding them for it (but it is annoying). The only exceptions were that I had brought in my own financing through our own credit union, and they negotiated that rate, then ultimately failed to bring what they promised. Yes, you read correctly, they took the rate my CU promised and offered a better one, then at the close of sale the final papers reverted to my CU rates. After purchase I was told it would take a few hours to get the car detailed. I told them I was in no hurry, but driving back up from Oregon was really not going to cut it. They promised to deliver the car wither part way or all the way to my Oregon residence the next day. Here is where the negative portions of the review apply. It took a week for the car to be finished, and we had to call daily for that information, and we had to drive back to the dealership to get it. Finally - we requested a copy of all repairs and the car fax on the car. We have requested it through at least three different departments. We have been promised it for the last few weeks. We still have not received it. So I would say this - we are happy with our car, and think we got a fair price (as fair as we could hope through a major dealership). If your only concern is a good car for a good price, see this as a four star rating. But there were a lot of headaches in the process, more than I have experienced in past dealership issues. If I do receive my often requested paperwork, I will likely raise this rating a star. ******* EDIT OF MY REVIEW Just a few hours after posting this I did receive the documents I had requested. I am raising my review a star as this was one of my complaints. However, I was also impressed with what those documents revealed. The car I bought had actually received a thorough servicing by the dealership, including brakes and struts and battery. I am very impressed with this work and car on a used car, and I am raising my review a second star based on this information. read more

TELEPHONE HARASSMENT! This dealerships Sales Manager, Tim, has contacted me on 5 different occasions. By phone, by text, leaving voicemails for a car that is not mine. I have never been to this dealership in my life!! I spoke to Tim on each occasion, politely asking him to stop. Today I spoke with him and asked him to not contact me again. 3 HOURS LATER I GET ANOTHER CALL!!! What makes it WORSE was the calls came from his personal cell phone!!!!!! TERRIBLE PROFESSIONALISM, borderline harassment. Please learn how to dial a phone number correctly!!!!! LEAVE ME ALONE!!!! read more