Great place. Great custard at a decent price. My favorite Custard place in Gilbert. Very friendly, clean and oh so many choices read more

Andy's Frozen Custard - Andy's Ozark Turtle - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

andys frozen custard has just hit a sub 40 second order to delivery time oh my god andys frozen custard has just hit a sub 40 second order to delivery time oh my god read more

Andy's Frozen Custard - Ice Cream - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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The custard here is delicious but their ordering process leaves a lot to be desired. They should have one window to order and one window to pick up (for walk ups) but Instead they do both from one window, which isn't fun for anyone. They should also have order numbers instead of calling out the item because a lot of people order duplicate items. Why not just call out number 56 instead of the James brownie, which 5 people waiting for ice cream ordered? System doesn't make sense and seems like an easy fix. My only other complaint is their only non dairy option is a sad $3 ice stick with flavor. I can't have dairy (not my choice) and I can't ever get anything there, but my husband loves it. read more

Yummy!! Came here to get some ice cream on a hot day and it did not disappoint! The menu is insane but in a good way! No indoor ordering which is different but I think that's just how these are. I got the turtle sundae and it was delicious! read more

Andy's Frozen Custard - Menu - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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Delicious ice cream. I got the Nutty Waffle Crunch and had them sub raspberries for the nuts. They were very fast! It was a little hot out, but a nice patio to sit at. read more

Andy's Frozen Custard - Outside menu - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

One night upon driving down Gilbert road I spotted Andy's. I pulled in not expecting to have my taste buds taken for an absolute legendary experience. The custard is so good that I couldn't even believe it. Excellent customer service.Outstanding custard. Overall excellent experience. read more

Not at all customer friendly. The particular flavor I wanted in a small cup, they sell only by the quart... How am I supposed to get that home when it's 113° in Phoenix this afternoon?‍ Pass. read more

went through the drive thru, super fast service and custard was delicious! only 1 star off since was $7 so kinda expensive read more

Andy's Frozen Custard - Strawberry and Oreo concrete - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Aiden is the best manager! The customer service was amazing ice cream came out fast and quick couldn't be more happier. Super slay! read more

Andy's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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I feel like my mouth went to Disneyland! Ordered the boot daddy and it was spectacular!! I'm a little nervous living so close..might become a habit! The staff were fabulous as well..this place gets an 11 out of 10 read more

Five star because the product is of good quality. Visibility to the street is poor due to a tree there in front of the sign that needs trimming. Friendly nice staff. I like how they keep track of your purchases and rewards. If you ask for half white half chocolate you have to be specific to place it side by side or top bottom. They mixed mine all together but that's minor and can be fixed with better communication. I wish them success but it seems rather slow going. I don't see many customers. Again, trim that tree so people can see you. read more

It's 75 degrees and how can ice cream for my banana split is MELTED? Lived here many years and tried first time. Hubby said should have gone to DW! I agree! read more

The custard ice cream is the best. Our favorite is concrete style with crushed candy cane mixed in. Truly the best ice cream we've had in a long time. read more

Better then Dairy Queen. I am always saying yummy after every bite. I love this ice cream. Try this place and you will not be disappointed.

Damn!! First time through got the waffle and chocolate custard. Was excellent. Pal got the peanut butter and chocolate shake. He said solid five stars. Service was quick and excellent. Definitely would recommend!! read more

Love this place. We got the concrete with vanilla custard brownies and hot fudge. We also got a concrete with chocolate and marshmallow cream. So yummy. We love coming back read more

We both ordered small butter pecan (2 scoops per the menu board) in waffle cones. When delivered by a different person, they were in plastic cups. We told him there was a mistake because we wanted it in waffle cones. We were told they only did vanilla or chocolate in the waffle cones. He gave us 1 waffle cone free of charge since there was a miscommunication. I don't know if we were originally charged for waffle cones or not, but $16.50 for the two orders still seemed a little steep to me. And I have had enough sweet for a week! read more

They have the most kind staff! The custard is made right in front of you and it's is a really nice atmosphere. The custard is a bit pricy but the quality is excellent. read more

We come here frequently as a family for ice cream. Our favorite is the snow monster. We have tried a few others that have been ok. Just keep going back to the snow monster. And I do raspberries instead of strawberries read more

Awesome sundaes and customer service with decent customization. Best frozen custard in Gilbert area. Very good location next to old town, try it out. read more

Was having a mid-day craving and found Andy's!! We r so going back !! It's a little hidden away, but worth the find.....ENJOY!!

I just wish they had whipped topping! Overall, this place is really good, highly recommended!

I don't eat a lot of custard, tbh I don't know what it is really. But it was really good and the staff was younger kids and they were really nice. I got the blackberry hammer something. Idk it was good tho. read more

This business is drive-through and walk up only, but their service is pleasant and quick. The custard is premium with perfect flavor and texture and is always consistent. They also have many mix-ins to create virtually anything you want. read more

Prefacing this with I'm willing to update my review here if I hear from Andy's management with the assurance this has been dealt with. Worst customer experience in a long time! Our family (and friends) have enjoyed treats at Andy's on Gilbert Rd ever since they opened. Today's experience however was anything but enjoyable. I swung by to bring treats home to the family. I pulled to the window and bought 2 of the same things they always pick only this time, the guy chose to make the experience a complete pain in the ass to the point I said never mind and drove off. I ordered one Ozark Turtle Sundae (as is) and a plain vanilla in a cup with sprinkles. Every other time the plain vanilla has been referred to as a "plain concrete with sprinkles" or just "vanilla custard with sprinkles". Those make sense. The guy today made it extremely confusing, first asking if I wanted cherries on both. I said no, only the sundae. He said "you ordered sundaes". I said no, one sundae, one plain vanilla with sprinkles. He responds with "vanilla sundae with sprinkles, you want the sprinkles blended or on top? I said it doesn't matter. He says he can't make it until I say one of the other so fine, just on top. He then says "okay, sprinkles on top and a cherry" - I said no, no cherry. There's only 1 sundae, and the other is plain vanilla with sprinkles. He then proceeds to argue with me that they are both sundaes. I was dumbfounded. He was far more interested in lecturing me that some how a plain vanilla custard in a cup --- oh wait, he wasn't going to let me have them in a cup because they are supposedly both sundaes. I mean for cripes sake, what the bloody hell??? This went on for a few minutes before I said forget it and left the drive thru. That guy needs to understand what a crappy experience he is making it. read more

We always love Andy's and their mixers, but this time around, the entire order was wrong. We ordered 3 different treats and only one of them was correct. The sizes were wrong and even the flavor of custard was wrong in one. We paid almost $20 for maybe $12 worth of custard; this even included their BOGO for $2. For sure a lack of attention to detail. read more

Waited in line 15 mins before closing. Several employees kept opening back door looking at the line instead of working to knock it out. Super slow service, business closes earlier than it should, and implied they "ran" out of custard. LOL. Literally, that's all you sell. At least quit lying to your customers!! read more

Second timqe here. While waiting in line 3 people left because service was so slow. Took 20 mins probs longer to get ours. Thank god when we finished we then saw a employee pick their nose and hand out a drink right after. Its glass windows and we can see inside. Whybdo that in front of us? If that was mine i would have sent it back for a new one. Gross. Probs wont be back read more

My sister and I went here 7/24 at 8:41pm my order was #307. My issue is not with the ice cream itself, but what I witnessed with who I assume was the shift manager. After running my card twice (we did separate orders and told him we were using different cards) he believed he was missing an item. He closed the window and started screaming at his staff in such an aggressive way, I couldn't even fathom that I was actually hearing it. He was demanding that an item be remade, legit screaming about the drive times, and when somebody apologized, he said "well that doesnt fix it". When he opened the window to hand us our second item, my sister did speak up and say how not okay it is to speak to people like that, especially when they are probably high schoolers, doing the best they can, making ice cream... ice cream. Its never that serious. I think what made it extra frustrating to witness was seeing how the person messing up was him. They ended up giving us 2 of the same concretes, which we weren't completely sure of till we drove away. But if He would have paid attention to what He was handing out, this could have been avoided. I'm sorry to make this long winded, but I do hope somebody from Andys is able to see this and take a look into the leadership of this location, it was my first time coming to this one in particular and probably my last, as I would never want to see this dude around that staff ever again. Otherwise Andys is always delicious, and as long as you don't see an angry power hungry manager terrorizing the staff , I would recommend. read more

Big time hit or miss, which is understandable given that it's a new location with new staff, etc. but no one seems to pay attention when you're placing your order - which is frustrating. Requests like "no nuts please" or "yes I would like that in a bag with a lid" don't typically result in what you intended on. Instead, you're more likely to get an open top treat, blended completely with nuts. Word to the customer - ask them to double check your order when you order and before you pay. Worth driving to the location on Greenfield and southern if you're a fan of accuracy. read more

Staff is so kind and friendly! Great place to take your friends or family. I personally love the James Brown.

Fast service. Fun, friendly atmosphere. Have returned to this location multiple times now.

No in door seating..bad idea to go in the summer for sure..no tables outside either..will not go back waste of money ..could have gone to a better place read more

We have always gone to the Dairy Queen but that means going through downtown Gilbert traffic so we were so happy to see an Andy's Frozen Custard open on the Gilbert and Warner corner. We have been there three times. If you download their app (advertised the whole time your waiting your turn at the window), you get a free concrete at your next visit. I had one of those in my account from the last visit. On Mar 29 at about 12:30 pm I drove to the window (they were not busy). A middle aged man took my order for two concretes and I said at that time, I HAVE A FREE ONE ON MY ACCOUNT which they look up with your phone number. He didn't say a word- just slammed the window shut. He came back and said twelve something dollars. Again I said, "I have a free one in my account and he just starred at me with dark angry flashing eyes. After what seemed like forever I said again, under my phone number. He said mockingly "so whats your phone number?" I gave it and he said seven something and I took the ice cream and said I don't know why you had to be so rude and he mumbled something about a misunderstanding. There was no misunderstanding only a guy with a chip on his shoulder. My point is instead of going home and enjoying this treat (their ice cream is really good all the times we've been there) after the dentist, I am so bugged at the lack of appreciation and respect. If this guy is the owner I am not coming back. He was training a girl so he must be a manager or something. Rude, rude, rude. I encourage the owner to pull any tape they have of this time and day and look at his customer service. The ice cream is a solid 5 and the customer service a 0 today. I loved Andys, they had one in Branson, So, I hope can squash what I feel today. read more