I needed a part for my dishwasher went in and they had it in stock. Very helpful and kind owners, I will certainly go back for all my appliance needs. read more

We had Norm out to look at our front loading washing machine. He called when he said he would, and was here when he said he'd be here. BONUS! He showed up and diagnosed our problem almost immediately. Now, I'm not sure how many repair places actually DON'T recommend a repair (regardless of cost) but, he was so super nice and honest and ultimately recommended we replace our washing machine. He gave us a brand and model to look for and features that would help with the type of soap we're using. He recommended upgrading the fill hoses and gave reasons as well. After he was done, he billed me for the call. And, THEN went around to all of our other appliances and walked me though how to best use them to maintain them, clean them, etc. He gave me references for companies that may be able to help us out on things that would cost a bit more to do, places to buy pieces we'd need - and was just so super helpful and detailed. I could not have asked for a better experience. HIGHLY recommend! read more

The part I ordered was received quickly. Shipping was pricey but the part was t available anywhere else so it was worth it.

Norm came out to my home. First let me state that when I opened the door, he just walked into my house. He didn't wait for me to ask him in and was back in my kitchen before I had a chance to tell him to put covers over his shoes. This is weird considering that as a female I didn't appreciate him just walking into my house without him waiting for me to step back and welcome him in. I called appliance specialists because my wall oven wasn't working. Norm pulled out my oven and then stated that it was installed incorrectly. That there should have been a wooden base under the stove. I called the builder (this is a new house) and they came out and showed me that the based was metal. And, that this is how the ovens are installed now. So, clearly Norm didn't know what has happening in that front. While at my house he stated that he was going to order a fuse for the oven (he speculated that the fuse had blown) and that it would come in one, two days max. Five days and two phone calls later, with messages left (and part of my oven lying on the kitchen floor), I still hadn't heard back from Norm. So, on the 7th day, I called and left a message with the receptionist to inform Norm to NOT come back out to my house. That is when I received a call from Norm. I let the call roll to voice mail. He asked me to call him, I declined to call him as at this point. I didn't feel comfortable letting him handle the repair work. And, good thing considering what the builder's installer stated, which was "Whoever told you it wasn't installed correctly doesn't know what they're talking about and are way off base." This was also verified by the builders construction manager. The coup de gras was that Norm did not put the oven back in the wall, as he said it was a risk of damage to the oven because there wasn't a base to support the oven (which we now know was BS). I had to call Sears Appliance Repair to finish the job that Norm never completed I decided to write this review because the treatment that I received from Appliance Specialists was so weird and out of left field that I could not believe they have a 5-star rating. I see he's getting great reviews. So maybe he only likes to service the appliances of people from a specific demographic. Proceed with caution. read more

After having been told that our Jenn-Aire range could not be repaired, we had a visit from Robert. He was able to determine what was wrong, as well as the poor job done by a repairman who had come earlier. We probably saved over $3,000 with his repair of the range. Highly recommended Tom, Lakewood read more

Had a problem with my dishwasher. I'd called the warranty people who sent someone out and they cleaned things but the problem was not fixed. I called the Appliance Specialists and Nate came and did a thorough job in investigating the root cause, and fixing the problem. I highly recommend, and would definitely use them again. read more

Called at 7:30am because fridge broke down. Left a message. Didn't get a call back so called again. Spoke to a receptionist and was told the technician for my area would be in around 10am and would give me a call. She said he may not be able to come till tomorrow. In the meantime everything is melting in my freezer. Still no call back so called again. Was told technician had stepped out and would call me right back. An hour later, still no call back so called again. This time I was told that the technician could not come out until next week and when asked why was told that he didn't have the manual needed to repair. I told them that that should have been conveyed to me earlier so I could call elsewhere. Terrible customer service! read more

Shady. So, I was referred to this company by another repair company. The first company didnt repair my brand of washer. At first this company was prompt, but they informed me that because I owned a Samsung brand washer that the labor would be more. I started to be a little skeptical. The part took 2 weeks or so to come in. But, then on the second visit, the technician was only there for 20 minutes to do the repair from start to finish. For a $75 dollar part (which I later found online for $40) they charged me $345 plus tax for the repair. I will be looking for another company the next time I need an appliance repaired. read more

If I could give this company a below zero rating, I would. Probably the worst experience in terrible customer service ever, all culminating in the owner, Norm, shouting at me down the phone about their lack of professionalism being my fault. 2 months with a broken dishwasher (13 month old frigidaire gallery - nightmare, avoid!) and 13 phone calls to try and get someone on site to replace the motor. Stood up, no phone call to say that they would not be coming, after I took the day off to be home for them. Then lies about calling and no answer (cell phone - no vm left....). It took 6 phone calls alone to get Norm to tell me the part number that i needed ordering - every time I called, I felt so badly for Tiesha answering the phones (great kid, doing the best she can in a lousy situation)... just mind blowing that they are still in business. If you value professionalism, promptness, honesty and integrity, don't call these guys. Oh, and Norm - I know that you are elderly and intolerant, but you might want to rethink yelling at customers when they are trying to express their frustration around your performance to you... disgraceful. read more

Horrible I will never use this company nor recommend it to anyone, the customer service person was wonderful she had me an appointment the next day to fix my LG washer, the technician NATE forgot to call me with a time he was to be at my house, so I called the office who left him a message to contact me, he called me 15 minutes before arriving at my house so my mom had to rush over there so someone would be home, as I work a full time job as well and cannot simply sit at home and wait for a technician to show up, he ran the washer for a few minutes diagnosed it as being fine, no issues, he collected my 71.00 and was off to another job, I got home later that evening put laundry in and behold the CALL TECHNICAN flashed up and my entire washing machine came to a complete stop again... I called the customer number that evening leaving a message for them to contact me, no return call, called again the next morning around noon and was once again told Nate would contact me, no call, on Friday being absolutely disgusted with the service I was getting I once again called customer service, she contacted Nate who told her to 'put me on the schedule' I asked what time as I work and am 45 minutes from my home, she states ONCE AGAIN Nate will call me in the morning and let me know of the time range, this morning as I am sitting at work I just received a call from NATE, I will be at your house in 20 minutes... what part of I WORK A FULL TIME JOB TOO do these people not understand?? Absolutely not impressed with this company or their abilities... Will never use them again... read more