This particular location located inside of the South Bay Pavilion in Carson is not as busy as other…read morelocations in the South Bay Area. It is best to make an appointment just in case, but the wait here is less than ten minutes. We were here to get a new cable box since ours was over six years old and had stopped receiving service. Our service person, Olivia, was also able to reduce our overall service bill by a third of what we were paying. This was accomplished by adding a secondary e-sim to my phone, which added a second separate telephone number and line. I will read the fine print for this deal as it may be more costly. The second phone number is free for a year, but I will be charged $30 per month should I decide to keep the new phone line and number after the initial year. The new box worked great once we got home.

I'm genuinely not someone who complains over small things like an associate not smiling or not…read moreasking how my day was, but my experience at this location was so poor that I felt compelled to share. I came in to upgrade my phone and was assisted by Simon. The very first thing he said to me was not "Hi" or "How are you?" but instead "Let me ask you a question. Is your iPhone working fine? If it works fine, then what's the point of upgrading if the new one is coming out in 2.5 months anyway?". I immediately felt judged and uncomfortable. I explained that I personally didn't care about the next phone release and still wanted to upgrade. From there, the interaction only got worse. Simon barely spoke throughout the process and explained almost nothing to me. He charged my card without first explaining what the charges were, what the monthly payments would be, or reviewing any terms and conditions. I had to ask afterward just to understand what I had been charged for. He also transferred the eSIM to the new phone without informing me beforehand and did not assist with setting up the device at all. Instead, he handed me the phone after setting it up incorrectly. None of my backed-up data had transferred, meaning I now have to completely erase the phone and restart the setup process from scratch. When I asked for help, I was told I had to do it on my own. Every other time I've upgraded a phone at Spectrum, associates have always helped with setup and data transfer, so this was incredibly frustrating. As I'm writing this, I'm sitting in my car using my new phone's hotspot just to access basic information because my contacts, apps, and data are unavailable until I can get home and connect to Wi-Fi to redo the entire setup process myself. Side note- Simon repeatedly wiped his nose with his hands throughout the interaction and continued touching my new phone afterward, super uncomfortable. The other associate that was there who was a lady seemed very pleasant and friendly, I can imagine my experience wouldn't have been so abysmal if i was helped by her instead.

I went to T Mobile to get a phone for my business , we have been having problems with our AT&T…read morelandline phone, and I was helped by Matthew Rodriguez. Matthew was super knowledgeable,patient and listened to my concerns he suggested several different options and helped me decide on a great plan. He never was high pressure and even made sure that I got the best deal finding extra savings. A big thank you to Matt and a job well done I would highly recommend anyone needing any kind of help with cell phones to see Matt Rodriguez at this T Mobile location

It was time for an upgrade…read more My phone's wear and tear is beginning to show, so before it goes into a complete meltdown (exaggerating, of course) I decided it was time. Enter Luis who helped us. He did everything with ease using our own phones. Honestly, I kinda felt like a fool at how easy it was ordering new units simply by using the T-Life app which is what he did. (But I was already in the area, so why not...) But being an expert and all, the whole process would have been faster with him anyway. He was friendly, he answered our questions without hesitation and overall a good person to work with. We were outta there sooner than anticipated. Not my usual T-Mobile store, but definitely recommending Luis.

My family has gone here for years to full up our numerous 5gal water bottles every week and a half…read more The man working the shop has always been friendly and sociable whenever I come in. With filling up water, you have 2 options: pay by gallon or get a water membership, which is what my family had been doing for the past 5 years at least. There's a book log up in the front that they go by honor system, you pay ahead of time and mark down how many gallons you fill up. There's a whole row of water machines on one side with 2 water bottle cleaners and on the other there's phone accessories, a copier/fax/scanner, and phone cards. They used to have 2 carts to move your water bottles after they've been filled, but now there's only one. When it gets busy, sometimes people will have to wait their turn to use the cart. The parking lot is huge so if I have no more than 2 5gal bottles, I'll just carry them out to the car. Water and Cellular is located in a huge plaza and there's a lot to do and see so this is a great location for them.

Been coming here for almost 5 years now and every time I go I get the same chill vibe! Cheap…read morebeverages if you're thirsty and his operation is very organized.

Ramone is the best technician ! He's real & very friendly when it comes to deciding whether it's…read moreworth fixing your phone. He does it quick & efficiently ! I wouldn't take my phone anywhere else but with him! He's very trust worthy! Thank you Ramon for always keeping your word! I would recommend him!

Iphone repair guy is the best place to get your phone fixed in the South Bay. Had my iphone 6s…read morecracked and got it repaired within 30 mins. Definitely recommend this location for phone repairs. Ramon is a great tech and humble person! Thank you iphone repair guy!

My wife's camera lens was broken. We pass this place daily, so decided to drop in for a quote…read more Turned out the camera needed replacing (shoulda figured cos felt like she was having a seizure when she tried to snap a pic). We're given a very fair price and timeframe for repair. Returned a bit earlier than the hour and it was done. Works perfectly. Mahmoud and his son Mohammed were very personable and enjoyable to chat with. We exchanged cultural 411. I highly recommend for both their exemplary customer service and fair pricing. Parking can be a challenge cos lot is small.

I went in to repair my phone's speaker. I was helped promptly by Mahmoud, who was very sweet and…read moreknowledgeable. He gave me a complimentary cleaning since I got a privacy screen, and now people can hear me speak on the phone clearly and I don't have to use earphones to take a phone call!! Honestly couldn't believe how quick they were able to fix it, I was dealing with this issue for months and thought I would need to get a new phone, so so happy it's all good now. I appreciate that they were communicative and clear both about pricing and timing. I couldn't be happier with the service I received and would return if I need another repair. I'd trust these guys with all my electronics!!

Every time I have a male helper, they are of no help…read more They don't give me the time needed and help new people coming from the door instead of me. Only come here if you get a female if you are female.

SAM IS THE BEST!!!…read more I had a very difficult time, transferring my number from a business to a personal account and spent almost two hours at the store on a call with a Verizon transfer rep. It wasn't a fun process for either of us but Sam was patient, knowledgeable, and personable and made the best of the situation. Give that guy a raise!

I came here for a simple phone service. There are 3 sales people in here. I have been here for 30…read moreminutes? They have not gotten no one out of here yet? I really don't understand what is going on. There are six people waiting to be helped. I've been here before and much faster service. Someone spoke to me about the wait. There was no change in shift. I don't know why the service is so bad. A salesperson said to me that I could go to another store. They still have not gotten no one out of here. Sorry not a great review.

Thank you Chris for being so kind, he assisted me with adding another line to my account and was…read morevery patient in doing so! Great customer service, definitely recommend Chris for future reference.

I've used them three times for various services. Superb service, and value definitely use them!read more

I'm confused about what happened here. I requested a quote for a laptop battery replacement and was…read moretold $75 plus tax on the parts, so around $78, which I still think is a good price. I agreed and said I would come in on the 8th. A few days later, I messaged to reschedule to the 15th. The owner replied on Yelp that it was fine. On the morning of the 15th, I texted my arrival time a few hours in advance, to which he never replied. I arrived at the shop with my laptop, and the employee working said there was no order for me, which was confusing because the owner had been so communicative. He said he would order the part and it would be there later that week and I agreed to come back. I got a text confirmation with my order number and everything. Fast forward a week and a half: silence. Nothing. I replied to the order confirmation text asking if it had arrived, and I don't know if it went through or not, but it's just weird they wouldn't have the part by now or some kind of update. I gave up, bought a kit on Amazon for $35, and installed it myself in 10 minutes. I don't know where this project fell apart, but if the shop didn't want to take it on, they could have declined it. I'm just confused by lack of follow-through because they have so many good reviews, and I thought I had done everything I could, both in person and online, to confirm I wanted the service.

I had a wonderful experience at this spectrum location! Shannon was very helpful in helping me…read moretrade in my phone and upgrade! She was very patient throughout the whole transfer process! 10/10 Thank you Shannon for your pleasant service! Really loved the upgrade!

Attended this location to add a line and get the iPhone 17 as advertised. Define to Bob . Parking…read moreis shared with other stores in the strip mall. Sign in on the tablet right in front of the door. Hideky assisted me once my name came up, and surprised me with friendly and quick service, including upgrading my phone from the standard to the iPhone 17 Pro Max. Had changed my Apple iCloud account password, but it did not automatically update in my old iPhone 15. Return the next day after I found the password. We were able to easily transfer their information from my iPhone 15 to 17, and factory reset the iPhone 15 to give to A Friend. Well recommended, will return...

I highly recommend the phone booth at the Del Amo mall! Shaad is always helpful, flexible, super…read moreknowledgeable and always fair! Shaad always stands behind his product and his pricing is very good! I have had many outstanding interactions and made many purchases from Shaad and have NEVER been disappointed! Shaad will take care of your phone needs in a friendly & approachable manner - providing excellent service ! Highly recommended

Brought in my zflip 5 because the screen just stopped being responsive. Shaad was super friendly…read moreand took care of everything. The speakers kinda sucked once I got the phone back but he took care of that as well! Fast and friendly service!