I had a great interaction with Johnny Cheng who has been servicing the community for 25 years. Based on this great customer service interaction I would recommend and continue to get this top quality service. Thank you and your team for your great work! read more

I strongly recommend Livermore Audi! I had an excellent experience throughout the entire process. Alexander assisted me throughly he answered all questions/ concerns with full transparency on cost negotiation etc. If you are considering Audi I highly recommend Alexander and Adrees; sales manager- Together they explained and executed every aspect of leasing. I moved to the Bay Area over a year ago and this experience was seemless. I was impressed will the level of professionalism and dedication I received. The team is highly experienced, Alexander listened to my requests and shown me various cars, w all the levels and trims that were available and fit within my budget and expectations. He was quick and responsive calls and texts, he supported me with his best efforts and ability. No mind the typical sales games, he was straight to the point as was Adrees the sales manager. I've leased cars most of my adult life and can say this dealership is different, they practice responsibility and integrity when dealing with customers. If you are in the market for an Audi, I highly recommend you come here. I recommend Alexander and Adrees (sales manager) they will go over every detail and pricing w no end surprise like other dealerships, Full transparency!! read more

UPDATED from Apr & May 2024 reviews I left previously for 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me with out recall disclosure or correct mileage range info. Turns out 1 of 2 outstanding recalls was a fire safety issue. The car was plugged in at my home! I returned the next day to request a refund and return of my trade in. I was denied by the manager Adris. He approved a swap for a different car; a 2021 Q5. I drove home on Apr 30 in a 2021 - Q5. On May 3 (4 days later) a malfunction message appeared on the dash while we were on the way to the dealership to pick up floor mats. We immediately drove this car to their service dept & notified the service team, manager & my sales rep. We had taken pictures of the dash message and showed it to the service staff, Adris and our sales person. My Sales rep was directed to take the car on a test run & was not able duplicate the dash message. We were and sent home without any further action. On Aug 15, The car shut down completely on the freeway displaying the same malfunction message. It had to be towed to the service dept. On Fri, Oct 12, I learned that the engine failed and $16k of work was needed to fix it. This damage occurred over the 90day warranty, but was originally reported 4days into the warranty period. Since the original report on May 3 was not logged by the service depart, the dealerships warranty people wont honor the warranty & Audi expects me to "chip in" on this massive bill. In the meantime, they have/sold my trade in car (a 2019 Merc Coupe) and my $18k. This purchase experience has taken more than 6mos and still has not been resolved; a total nightmare. The EV & Q5 were not as advertised. Both vehicles sold to me had issues. Turns out the manager who was in charge of fixing this debacle failed and is no longer employed there. And...I STILL don't have a car that works 6months later. This has been stressful and unethical. Although my sales person for the Q5 was exceptional in his efforts to help resolve this, management continues to make this situation worse by expecting me to pay more money for their mistakes. I have no choice but to pursue legal action to recover all the money taken from me. This is wrong. I still don't have a fair purchase from this dealership to make this right! This is just wrong on so many levels! read more

Jen was great to work with. She was straight forward and reviewed my options without being pushy. Smooth transaction.

I had a good experience when buying my A5. Alex Morris was very helpful an patient in ensuring I got the car I loved, but helped me resolve an issue with the door on the car after I made the purchase. He was professional, and the GM also made sure I was happy with the vehicle and buying experience. They put the customers first and it shows. Much appreciated read more

Staff does not pressure you into cars. Did not have to debate back and forth on price. Found the vehicle I wanted not just needed. read more

Just bought a used Audi A3 and could not be happier. Great price and the process was straight forward and professional. James took us for an extended test drive so my wife could get a good feel for the car. After the deal, he sat with us in the car and went over all the electronics. Saved me 2-3 hours perusing the owners manual then trying to educate my wife ;). read more

Jason is pretty supportive and helping us to walk through all the purchasing process and picking up smoothly. 100% recommend!

I had a very positive experience at this location with Alexander's assistance. Wide range of car availability and great location for test drives. read more

Went to Audi Livermore to look at the SQ7 and was greeted and helped by Alex and just want to say his customer service was outstanding and very helpful. I highly recommend him. read more

We recently test drove a Q3 at Audi Livermore and Alex Morris was our Consultant. He did a fantastic job and was very knowledgeable and personable. If you're in the market for an Audi, Alex is your guy. read more

Alex was awesome and helpful in getting me into the Q4 Etron. Super happy to have had the opportunity to work with him.

FWIW I have bought quite a few cars from quite a few dealers over the years. I went to Audi Livermore because they had the car I wanted in stock and my other choice was to go to Socal. In hindsight I clearly should have done the latter. My salesman was actually fine. Where it turned Greasy was at deal making time as this is when they started playing "sales to manager back and forth" games with a dealer markup that the other dealer did not have. When I pointed this out they told me they would reduce the dealer mark up if I purchased the extended warranty and maintenance plan. It was immediately clear they were simply jacking up the price of those two plans. However I simply wanted to be done so we agreed on a price the was still higher than their SoCal counterpart if I financed the car instead of paying cash. I agreed and this is where it got fun. I signed the first finance agreement only to show up the next day to pick up the car only to find that I had to sign another one with different terms and rates "due to an error on the form" While concerning I knew I intended to pay the car off after only two months. About two weeks after I got the car home I received a letter in the mail stating my credit was declined (no reason given). Knowing my credit is mid 700's and I had the cash to pay for the whole car I knew there was some mistake possibly in the form again so I reached out. Zero response was given. Two months later I reached out to get the payment info from them. No action was taken. Its now been three months for which at this point I lit a fire so I could actually pay for my car. I found they still needed to submit the loan and get it funded. I have no idea what the terms of my purchase are now since I have not seen the new financing agreement that was apparently submitted yesterday.(I have requested this) Being that financing was their request and not mine you would think they'd at least care but there has been ZERO communication from them unless they are pressed on this and even then it's not informative. In short, they are highly disorganized, have the vibe of a used car dealer when it comes time to close the deal and I'd stay away. Very simply there are many better dealers out there read more

James helped us to get our first Audi. I had an exceptional experience. He is very knowledgeable, friendly and made me feel at ease throughout the entire process. read more

I came in without scheduling an appointment to set up the Audi app for my new Q5 I purchased a couple days prior and met Jason. Originally I went in thinking I wasn't going to be taken seriously as I am much younger than a typical Audi owner/driver. However, Jason provided an excellent and clean walkthrough of all necessary steps and protocols to register my Audi app, as well as provided a friendly comfortable atmosphere. I recommend to speak with him! read more

Alex Morris and Jason Yang were great thanks helped me get a q5 hybrid at a great deal

Alex Morris at Audi Livermore was outstanding when we purchased an Audi Q4. Ask for him if you're at the dealership.

Awesome experience with Livermore Audi Especially Jen and Jason was very helpful explaining everything. The entire team was very patient. read more

I would like to say thank you to James and Alessandro. Audi Livermore provided me with excellent quality customer service. I would highly recommend buying and servicing your vehicle at Audi Livermore. They are also able to assist with purchasing used cars from any of the other dealer ships in their area. They were so understanding and helpful as I had experienced a horrible experience at another dealership. James came in to meet with me on his days off and Alessandro followed up with me throughout the whole buying process, he kept me in the loop and provided me with a few different buying options. They are truly amazing! read more

Alexander made it the best experience I've ever had at a car dealership. Very Personable, down to earth and honest! We were on our way home quick and painless. I wish all dealerships had Alexanders. read more

Jason at audi is great my first time to ever have an Audi and this company is fabulous.

I purchased a car directly from the "sales manager" Alessandro. I came from out of town (hour away) and was told by him before I purchased the car that he would throw in some weather tech floor mats. I paid the asking price for the car and as we were signing the paper work he told me I'd have to come back to pick up the mats as he needed to order them. A week later I called to see if the mats came in and he told me that they were going to take longer to arrive. 6 weeks later I still hadn't heard from him. I called him one morning to ask for the status of the mats and he said "they should be in, I'll check and call you back". He DIDNT call me back the rest of the day. I then called him again the following day and told him my frustrations. I told him it felt like he was lying about the mats and felt like he was stringing me along. There was zero communication from him after I bought the car. It felt like once I was out the door, my business didn't matter anymore. I asked him if he understood where I was coming from. He said "kinda". He didn't apologize at all. Frustrated I told him forget it I don't want the mats anymore. I just wanted to move on and just enjoy my new car and not be angry about it any longer. He then told me "I ordered them a month ago and sent them to your house , they should be there soon". (He never asked for my current address to ship to and originally told me he ordered them to Audi Livermore. Feels like this was not true) 4 weeks have passed since my last conversation with him and almost 3 months since I purchased the car and still no mats. He never reached out again to see if I received them. I've never ordered something that has taken 3 months. These mats are in stock on every website online. (Weather tech, ford, amazon). Worst of all I have 2 young children and they accidentally stained the carpets in the backseat where the mats should've been. I will not purchase another vehicle through here and hope this comment makes others not purchase anything from here also. read more

James was great, very helpful and knowledgeable and truthful. Although we did come to the dealership dressed in workout clothes and not well put together, he didn't judge us and immediately let me look at any vehicle that I wanted. read more

From start to finish, I felt extremely confident with my purchase of my new car, a 2018 Honda Accord. James and Chris from Audi Livermore answered any and all questions I had regarding the buying process. To top it off, James filled up my gas tank on the way out, which I thought was extremely generous. For individuals like James, each sale extends beyond a transaction; it fosters enduring relationships with his clients so that he can be there to help with any future endeavors. For any reason you find yourself in need of purchasing a new vehicle, reach out to these two amazing salespeople at Audi Livermore! read more

Alex was a great salesman to work with! He kept me updated on cars I was interested in and found me a great car at a great price! I would definitely consider doing business with him again! read more

took my 2019 Q7 in for service i still had 50k service from audi care so i booked my appointment 7 days ago before the 62k mile cut off of the audi care and today was the earliest appointment they had to do my service. now that its at 62,400 miles they didn't accept my audi care. which is total BS! worst dealership i have been too. came here to have a better experience and it was worse and a waste of time. I called another audi dealership and they are accepting my audi care even if it went slight over the 62k miles. read more

My husband and I had the best car buying experience. We highly recommend Alex and Fernando as they took such good care of us and helped us get the best possible deal for a new Q4 as well as Christopher. We were very satisfied with the entire sales process and never felt pressured. Alex and Fernando took the time to explain every detail of the vehicle we were interested in and were so knowledgeable. Nazir in finance was awesome too! It can be stressful looking for a new car and going through the process of buying or leasing a new vehicle and these guys took the stress away and made it smooth from start to finish. The kindness and professionalism by all staff at this location is incredible! read more

Alex is a very knowledgeable & is full of information, Alex has a great personality & out going

I am going to start off by saying that Audi Livermore probably had the most fair and competitive prices. I was on the hunt for an Audi E-tron and had priced out 4 different dealerships before deciding to make the 1.5 hr drive out to Livermore. Every dealership had such a an outrageous markup. I think the worst was Audi Rocklin with a 15k dealership markup. I had found a reasonably priced e tron online at Audi Livermore and submitted an interest. I got called the next morning and was set up with Jose. He took care of everything from the beginning. Constantly keeping me in the loop and sending videos of the vehicle. I felt that he was a very honest and trustworthy person from my initial encounters with him over the phone. Once I got to the dealership, I felt even better about the purchase because it wasn't the typical car dealership salesman trying to sell you something. The complete opposite of the dog eat dog ambiance with the salesman at the other dealerships I went too. The due bills were taken care of within a timely manner and even weeks after my purchase, Jose still checks in with me to ensure everything is good. My next Audi will be with Jose, even if it's an 1.5 hr drive from my home. I would highly recommend him and this dealership. read more

These guys are Rockstars, especially Omar, Quais and Nazir are epitome of customer value and obsession. Got a car recently and they went above abd beyond helping ensure, all the needs are meet and customer has beyond surreal experience. As for me and family, the trust they have earned is way and beyond. I think, any buyer should just check them out and get amazed. read more

I went there for a test drive of Q4 etron. I told the dealer that I would only do a test drive that day and would come next time to buy. Then, the dealer asked me to take a u-turn and return back after the first exit as he had other clients to sell the car. I mentioned this to his colleagues. They offered me to schedule another test drive session but I decided not to go there. Instead, I went to Audi Oakland. The folks there were more professional. Probably, not everyone at Audi Livermore are unprofessional but I had a very unprofessional experience. Update: Their reply said that they could not match my profile with their record. I do not remember the date but should be early to mid Feb. Also, after that unprofessional behavior, your colleague Alessandro had proposed to reschedule the test drive. To lighten the environment, he showed me his tattoo from Torino after I told him that I studied there and he told me that his family hails from there. read more

2 starts only because of the service dept. I never had issues with their service dept and they were always professional and took good care of me. The sales dept is another story. When I went in, all I saw were people on their phones and watching stuff on youtube. I went to sell my car back to them, set an appoint for following saturday and communicated over text. I go in and they low-ball the sh*t out of me. I got $6k more from Jason Anderson at Hendricks (East Bay Mini) - go there if you're selling your vehicle. Message to Management - You have to understand that consumers are slightly smarter than you think. Don't disrespect them and waste their time. You have lost a customer for life; I will never endorse this place and steer them elsewhere. read more

Service has been great! I would give an extra star but they do not wash cars. Considering they wash them when you buy them, not sure why they are no longer doing so other than people saying it's due to saving water. Would love to buy a car here except they are part of the company that owns the Range Rover dealer where who treated us like shit. So, we buy from Audi of Concord. read more

Purchased a brand new vehicle from them around Christmas, spent a pretty penny, got all the bells and whistles, service package, extended warranty, you name it. I know how dealerships work so everyone was happy on the back end from the sales associate, the sales manager, the finance manager. My son convinced me to get our first Audi instead of the tradition of Mercedes and up to this point the experience was good. We were walked to the merchandise section to give us some congratulatory gear (an audi keychain, couple audi hats / shirts) but the items were locked up unfortunately and most staff had left as they were about to close, so was told to come back anytime. Stopped by today (my fault for coming months later but life happens) to learn that everyone who helped us has been fired (ouch) and because this was not written down anywhere it cannot be honored, with a "sorry can't help you." Lesson learned, and I hope you also learn that it's about the principal, those items could have been bought to support the dealership had you treated my family and I differently, but now I cannot refer anyone to you, or to this company, you just lost dollars over pennies. Should have stuck to Mercedes, but while I have this I will be going to any Audi dealership but Livermore. Thanks for your appreciation. read more

Just purchased a vehicle at Audi Livermore. Dealing with James daSilva was awesome! Very friendly, knowledgeable and a great sense of humor. He saw the entire process through to the very end. Answered every question I had with enthusiasm. When you are ready for your next purchase, speak with James and you will get the red carpet treatment during your shopping spree. read more

Alex was super patient. Answered all our questions in explaining the cars. in short he was awesome read more

I recently had a pleasure of working with Alexander for my vehicle purchase, and I cannot say enough about the exceptional service we received! read more

So i brought my audi to this dealership because the underbody cover was sagging a bit. I was querying about the repair quote. They needed to put the car on a lift to check it out and give some estimate. Makes sense. Then they said they would need to charge me $125 to lift the car and tell me the estimate. Right, uh huh...i need to pay you to tell me how much you should charge me? Good service, Audi. Ended up taking my car to Perf Autowerks and they looked at the problem on the spot and furthermore, spent a few mins to just replace a grommet and trim some excess off and it was FREE. A reminder which weay forget as consumers- Don't ever go to the dealer or else they will do exactly what their name entails: they will Deal with you read more

You want someone to be there for you & care about your needs/concerns? Fernando is simply THE BEST! He provided us with the most-informative test drive, listened to what we needed & what our concerns were, and then he went to work to help us! It wasn't just a sale to him & he never made us feel that way. I never want to buy a car from anyone else. You looking to buy an Audi? Trust me. Go directly to Fernando! Kelly E read more

I had been wanting an Audi for a long time now but wasn't sure I could afford it. One day Jen contacted me about a brand new Q3, everything I wanted on it, deal I couldn't pass up. I went in thinking if it all went well I would purchase it. Jen was absolutely Amazing, and even better, the salesman James. Best car salesman I've ever came across. I don't like dealerships, I will do whatever I can to deal with them as little as possible and told them from the beginning, be straight up with me. However, the finance guy, Carlos, was the only one there (I already had my own loan, he just wanted to sell me something extra). I pray no one, in my situation, ever has to deal with that man in life. I first told him, I don't want to be bullshitted and please don't waste my time, not only did he straight up lie to me, he used his, "waste time by drawing attention from the numbers I just told u" for 10 mins, when I came back to the number he initially said he told me I made it up. Not only is he a liar but he gas lighted me saying I'm the crazy one, that I was lying and I made all those numbers up! I started to walk out but if it wasn't for James I would have never bought from there. So I hope you are lucky enough to get James as your salesman and pray that you don't have to deal with Carlos. That type of person is why people HATE dealerships. Thank you James, Jen and Gavin. I do love that I am now an Audi owner (all things aside) :) read more