My experience with Audi Livermore was an outstanding one as I just purchased my 2nd new Audi A5 cabriolet and the man responsible for the sale was Alex Morris ... I highly recommend Alex if you are in the market for a new Audi purchase ... Alex was knowledgeable of the overall car and was very informative and went that extra mile which is a true rarity now days ... Alex made the purchase an amazing experience from start to finish and a painless one too! Respectful, -Scott Miler read more

Notice that all/most of the compliments on here are for the Sales Organization. Few mention how great the service department, as a matter of fact, if you read through the reviews you will understand that the service department here sucks. From check-in (30 minutes after appointment) because we had to stand in a "line" due to Covid, yet they walk right up to and around you to get in and out of the door... (Yah, this is safe.) even comes around the "safety glass" to explain the work they will supposedly do. One of the service writers is simply uncool. I have had to deal with this guy twice so far and every time I am reminded why I dislike him. I'd rather take my Audi to Honda for better service. Now, I own a TTRS and a Q3. They can't even work on the RS unless the single tech that is authorized to work on it is in that day. Unfortunately I was scheduled on a day that the tech was off. So, we drove over to the dealer service only to find that the tech was off, which pretty much ruined our day plans because again.... Slow ass service and clueless on scheduling for even their own employees schedules and if there is a failure to be able to perform the service, the least you could have done was call and saved your "valued customer" the unnecessary drive and time. I was told once onsite I'd have to come back another day EVEN though I had an appointment already. I will NEVER let anyone here touch my RS. Check out Audi in Palo Alto, It's a bit of a lovely drive across the bay, but at least you will get good service, treated like an Audi Customer and not feel like just another number for the service shop to deal with. Really... I thought this was Audi, a luxury car brand, these guys act and treat you like it's a used car lot. ------------------------------------------ Cont: I just found their Audi Service Yelp page. Must have needed to separate the complaints for the Sales Page: Read it yourself... You'll see what I mean. https://www.yelp.com/biz/livermore-audi-service-center-livermore?osq=audi+livermore read more

Ed Souza is the best !!!! He is very professional, friendly and knowledgable ... read more

Wonderful customer service. Came all the way from Fresno for a good deal and wasn't disappointed. We originally came for an Audi A3 but after looking it over, it wasn't what we were looking for. Nicole was very helpful and showed us other vehicles on the lot and that is when we feel in love with a Certified pre-owned A4. She was able to give us a great deal and decent offer for our trade. If you are looking for a good deal and great customer service, ask for Nicole when purchasing your next Audi at this dealership. read more

Audi Livermore - Audi A4 - Car Dealers Near Me - Livermore, California

Alex Morris was great - helped us really get to know the right car for our family and get a fair price with great service

Aweful experience! Trying to see the new Q8 etron and made an appointment with Jose. He showed up 10mins late, no introduction to the vehicle, no introduction on how different buttons work. Only pull out the vehicle, sit at back and ask me turn AC to max. After test drive, I would like to know more aboit package details, leasing terms and details and downpayment etc. But his first question to me is, " Are you goingto buy the car today?" I said "Not yet, I still have some questions and maybe you can help with them". After heard I'm not buying it today, he left and have another guy came and told us they are super busy, and if I don't plan to buy it today, they will serve other customers instead. And I can go to Audi website for my questions. I was absolutely shocked, this is not a cheap car, is there anything I did wrong to know more about thr item before purchase? If I know everything before coming to dealership,what's the point of your job? There is no customer service AT ALL! This is buying a car, you should be patient and be prepared to answer any questions customer might have. not buying a fast food, just pay and left!!! read more

Decided to reach out to Audi Livermore after horrible experiences at Concord. Reached out and the service manager, Johnny Cheng got back to me the same day and was able to get me in for my service first thing in the morning, the next day. He went ABOVE & BEYOND. Got to Audi and was taken care of immediately by the service agent, Ismael. He promised the car would be ready by 12:30; it was ready earlier by 11:45. Great service and amazing communication. What's even more great, is that they actually answer the phones with a short wait time, unlike Concord. Worth the drive to get my services done here. Thank you Johnny for all your help, you were awesome! Couldn't be happier, fast action and detailed work. read more

After car shopping around Livermore and stopping by mostly every dealership there was, Audi Sport was by far the best experience I've had! As soon as I stepped into the lot we were taken care of. I didn't have my mind set to a car but boy did they help me out and answer EVERY single question I had. I ended up buying an Audi S4 with all red interior! Absolutely love my car! It's all thanks to Christopher Paez which is the General Sales Manager and of course Ali Elyyan who is the internet Sales Manager. They both were amazing to me and had amazing deals for me that I didn't know I qualified for. I highly recommend looking into this lot, you never know with what car you end up leaving with but best believe you will leave satisfied with you're pursue . Thanks again guys!!! read more

Audi Livermore - My new 2021 S4 - Car Dealers Near Me - Livermore, California

Working with Alex was a dream! He communicated well, sent a video of the car I was interested in as we are 2 hours away and we fell in love with the vehicle before even seeing it in person! The buying process was so smooth, when we are in the market again we will most certainly reach out to Alex at Audi Livermore! Highly recommend!! read more

James and Jason fabulous help. Thanks! Rad dude. If you use their services you will get a car.

Here we are again! Purchased my new 2023 A6 and I absolutely love it. The best place to purchase your future Audi. The minute I knew I wanted a new Audi, Livermore Audi was a no brainer. This place has the best staff hands down. I had the privilege of working with Nick this time around and he provided excellent customer service! Shared stories and good laughs. Of course, I cannot leave out Adrees. Was very fortunate to have him assist me yet again through this process. Livermore Audi did it again! Great experience! Great people! Will definitely be coming back in the future. THANK YOU AGAIN!! read more

Alex did an excellent job in helping us find our second Audi. He is enthusiastic, very patient, listen well and very knowledgeable. Thank you Alex and enjoy your new journey with Audi. read more

Love Love Love Nancy F! (service advisor) tho she is not our advisor today, she is very accomodating and will check to make sure you are being helped. read more

I leased an Audi Q7 from Alex Ramirez, and it was such a positive experience. Other dealerships put on the pressure, kept me waiting way too long, were uncompromising about price, or were rude/arrogant. Everyone we interacted with at Livermore Audi was friendly, and Alex was beyond helpful. I love my Q7, and I have nothing but positive things to say about about the dealership! read more

Audi Livermore - Car Dealers Near Me - Livermore, California

Not the worst experience but not the greatest. I came in to test drive a couple of their used vehicles. I wanted to meet with the person I spoke with on the phone, unfortunately; she was busy with another client. No problem, I thought I would wait for her. Then, someone else comes along to help me, but he was the most boring salesmen ever. I asked a couple of questions to get a feel for his personality and his style of customer service, or lack thereof. I could tell all he wanted to do is go through the process and make a deal. I get it straight to the point, but where is that salesmanship personality that I notice from other dealerships? I swear he probably needed coffee or something. So I test drove the car by myself because COVID. (That was a weird experience). When I came back, I was enthusiastic about it I was ready to ask some questions. I walked up to his desk told him about my drive, and his response was, "oh that's good. Do you want my car?" Well with him, not anymore. I thought how do I get out of this situation without being awkward? I didn't think of anything clever, so I made it awkward and confusing. He politely asks, "do you need a moment to think about it?" I said sure and walked out the instance he left his desk. In conclusion, if you're gonna sell a car, put some flare to your zing. I don't wanna be bored out of my mind at a dealership pretending to like you. read more

First I want to start off on how amazing staff are here, never once did I feel like I was being taking advantage or being misled big shout out to ALEX. Thank you for being so kind and patient helping me with my brand new R8! I am so grateful on how comfortable it was buying my new Audi. I even made him to work on his day off. Thank you again Alex. read more

Audi Livermore - Car Dealers Near Me - Livermore, California

Highly satisfied with the service i recently received from Audi Service department. Special shoutout to Nancy Frasula (service advisor) who took good care of me and my car. She communicated well on the diagnostic and repair status of my car and arranged all my transport to and from work while my car is being repaired. Highly recommend her for her excellent customer service. read more

Audi of Livermore strives to develop relationships with customers. I first started using their service department for my Q5. We live in Discovery Bay and the picked up and dropped off my car! Then, last year I looked at the new Q4. I placed an order with a non-refundable deposit and waited. Finally, a few weeks ago I was connected to Nick Y who specializes in the eTron products. He has been very responsive as I either call or show with a list of questions. He will do a face time or a Zoom call if you need even more help understanding your vehicle. The service department is amazing and knowledgeable too. I got my Q4 2 weeks ago as the sales manager found a car which matched my requirements at another dealer. They had it driven down and now it is in my garage. Nick sent me several links for rebates and videos. In summary, a very good experience. read more

We just bought our car from Audi Livermore.Our sales person was James Da Silva.He was outstanding, very respectful.He is not just interested in selling cars but wants to help people.We would refer him to any of our friends and relatives,if they are looking for cars.Thank you James and good luck for bright future. read more

Audi service is A1. Best of the best in customer service and service in general. If you're fortunate to be greeted by Josh - you're in better hands than all state. This guy went above and beyond to look into my account and make sure I was quickly taken care of. Very friendly, personable, and well mannered. This is my go to audi delership for service and sales. Thank you again for your patience and professionalism today. read more

Needing a specific auto -- 2021 Audi A4 Prestige -- for my son I noticed one at Audi Livermore that listed and a week later dropped in price $5000. Intrigued and hopeful to test drive this auto I called and talked to Mr. Waid who cordially booked an appointment the next day. We were immediately struck by his integrity to explain the car's lease history and to confirm the features during our test drive. As this sale was to be made to my son, Mr. Waid and Frank prepared all the necessary paperwork and set aside the car -- a high class expensive layaway --for my son to arrive from LA to sign the paperwork and drive away. All in all a very professional experience with Mr. Waid and the whole staff were willing to chip in. Mr. Waid even drove to BART to receive us and he made sure we covered all the bases for understanding the sale in a timely manner. Happy to recommend Audi Livermore for a super deal with great people. read more

I recommend this business and Fernando. Fernando was honest and easy going. He answered any questions I had and listened to my concerns. I received an extremely fair trade-in offer and also paid a very fair price for my new car. Overall it was a win win!! :) read more

After visiting a nearby dealership and walking around the showroom floor and not getting help and then when we finally did we received some bad customer service. We decided to check out Audi on the way back home and we are so glad we decided to stop by! As soon as we walked in we were greeted and asked if we needed a salesman to help us. We had Ali help us and he was awesome! Great customer service and he knew everything about the car. He actually went to school for European cars so he knows a lot! He made our first car buying experience so easy and worked with us and our needs! The manager there's name is Chris and he was so helpful also and helped us in getting the best deal and monthly payment we were looking for! Thank you guys so much for the great experience and I can't wait to come back for the RS-5! haha also thank you Ali for taking our picture! See you soon! read more

Audi Livermore - Bought her her first new car! 2021 Q3 Premium Plus S-Line we love it! - Car Dealers Near Me - Livermore, California

Very disappointed. My husband and I leased a car 2 months ago. We paid for a couple extra services and we were promised a loaner car because we would be out of a car for a week. Fast forward two months, we *finally* got an appointment and when we went to drop off the car-- the sales manager Yohan H. -- told us we were liars and he never agreed to giving us a loaner. He made a scene in front of everyone and this was the most unprofessional sales experience I've ever dealt with in my life. For a high end e-tron spending that much, you would expect a little knowledge of customer service, a little empathy, a little anything really. I also complained with an email to Audi and he told me "I got the email and there's nobody higher than me". He didn't even bother to respond. I feel scammed and horrified to ever go back here. The way I was spoken to was unacceptable. Stay away from this place. Ismael D-- the guy we dealt with at service was very nice and empathetic. Although we never received a loaner, he was very professional in de-escalating the situation. This guy should be the sales manager. read more

I worked with Fernando and his team and I have nothing but great things to say. Not only did they stay late one night to help me get my dream car they worked out the best deal they could. I have had the best experience working with these fine gentlemen I cannot recommend Audi of Livermore, Fernando and his managers enough anybody looking to get a great deal and have a sales team actually want to help you, get the car you want and not worry about anything besides what's in your best interest stop by and see Fernando read more

Great experience with Alexander buying an Audi. Thanks again for your follow through with everything.

Nothing but fun at the dealership yesterday. Thanks to the folks at Audi and our man Abdul, we got my wife into another Audi. Traded in our ID.4 for a Q4 Etron. Will be back for sure read more

I telephoned Audi of Livermore to look at their models and I had questions as it had been more than 12 years since I bought my last Audi. Fernando Valdez set up an appointment with me. He was very professional and friendly. I test drove a car (and loved it) and went home with the specs of several new and low mileage cars to review. I returned the next day and purchased a car.There was no 'hard sale' tactics which I appreciated. It allowed me to decide what car I wanted and how I wanted to pay for it without difficulty. Zamir A. the Finance Manager was very professional and accommodating. I highly recommend Livermore Audi and Fernando for sales and Zamir for finance. read more

5 Star Service! I came in knowing what I wanted, took the car for a test drive and decided to go for it! Alex and Justin were diligent with the process to move forward and showed hospitality throughout the process. Alex has a hell of a personality showing more hospitality then most restaurant maître d's. The extra step was taken by Justin as he took time to deliver the truck to me 70 miles away. When looking for a car, start online but finish here at Audi Livermore!! read more

Alexandra's professional and knowledge in depth. Really enjoy and learn more info about Audi. Some people give because they think they have to.... For them it's just the proper thing to do. But when Alex gives, I always know it comes right from your heart. I'm thankful for your thoughfulness and for u.. read more

Four different people who worked here passed us by not one person asked if we needed help. NO STARS! We were there for about 20-30 mins. I guess selling cars is not important right now. read more

This is one of the only dealerships I would re-purchase from over and over. The staff here cares and we feel they are really looking out for the people they serve. There is no fast talking, quick to sell strategy to their approach. We have purchased 2 cars from them in 6 months and the salesperson named Bi is spectacular. Both times we purchased from Bi, her service, knowledge and follow-up with customers is some of the best I've experienced when purchasing a vehicle. The Finance manager Crystal is also excellent at her job. On our second purchase she had every detail prepared in advance and we were able to close the deal fast and her turnaround was super fast because of her organization skills. Unfortunately the manager Yohan is no longer there when we called there and he was one of the most trustworthy dealership managers we have ever worked with. His staff respected him and he had the knowledge to teach his staff the business in a way they felt they were constantly learning and developing under his management. He would find cars to our specification not trying to force us into a vehicle because it was sitting on lot but showing us what he had or finding what we wanted. We are always at ease because of this staff. If you are buying an Audi, buy here! You will not regret it. read more

Extremely rude and unprofessional! Here is the thing: We went to Livermore and tried to get a better offer on an A4. The sales manager Larry Liu took a look at our offer and said he would lose money for that offer. My friend doubted that and he got very angry and very rude. He said that he worked here many years and it was impossible to lie to us. And he yelled to my friend 'why are you smiling', also put his chair back behaved like he wanted to hit us. We all were threatened. And we asked his name and he looked more angry, and he asked our name rudely, it seems like he would get it back if we report him. But we ignored him and left. Such a disgrace on Audi's name! read more

Scheduled my oil change appt & showed up but they didn't have my name or info on file. So, I dropped it off 3 hrs earlier where I was told it suddenly had 3 recalls that would take a couple days to update. From there, I was told I couldn't have a rental car but that I'd have to Uber myself to and from work. Then, the guy in the line behind me was offered a rental car! From there I was upset so I decided to keep my mouth shut and just leave in the Uber. Later, at work, I called to check the status of the car and lady said she'd call me back in 5 minutes... an hr later, I call back just for her to tell me they hadnt even started working on the car. So, I tell her that I need it for work tomorrow and that they inconvenienced me but she said, "we will just stop the recall on your car" My frustration is that they offered poor customer service without any sort of accommodation or alternate solution other than "go figure it out!" Paid far too much for terrible quality! Issue needs to be addressed. Will not be conducting future business here! read more

I noticed a specific vehicle on the Livermore Audi website, and dropped by with no appointment. They set me up with Alexander, who is very upbeat and sincere. Alex quickly recognized I knew the vehicle very well and after giving me some expert tips, I think he brought in his Supervisor asap which was key. Alex and his Supervisor felt like a cohesive team. So then I felt like I had a team helping me find the right vehicle which was a great feeling. I also noticed they seemed to understand if a customer feels valued they will respond in kind. They were respectful, diligent, and responsive to my questions and concerns. I am a discerning customer, but I get the sense if I was less knowledgeable, Alex and team would have helped me navigate options and make the right choice. This is the gold standard of Sales Service. read more

We leased a new Audi Q3 through this dealership. Very pleasant experience from start to finish. The sales team was very professional and provided exceptional customer service. The process was very simple and after the purchase they walked us through all the features and set up the phone and customized the settings for our new vehicle. They have truly improved the new car buying experience. A very special thanks to Debin Kong for providing above and beyond service. We look forward to our new vehicle. Thank you Audi and Debin! read more

I purchased a new car from Livermore Audi on a Sunday evening. The entire team was great to work with -- answered all my questions in a straight-forward way, were both friendly and kind, and I got a great deal as well. Their attention to detail throughout the entire purchase and post-purchase processes has been exquisite. The team clearly enjoys what they do and their focus on customer service is commendable. And, I love my new Audi! read more

Susan Tran took very good care of my wife and I. I was being pushed into a car that wasn't exactly what I wanted at another dealer. Susan and here manager, Peter, took the time, multiple times, to find the Q7 exactly what I wanted. Susan has the energy of a young person, with the determination of a salesperson. Great job. I would use Audi Livermore again. Bart read more

Audi Livermore - Car Dealers Near Me - Livermore, California

From walking in the door the first time to driving away in my new Audi, the service was outstanding. The sales people (Waid, James, Alessandro, Alex and Andrees) were all easy and enjoyable to deal with. It was a wonderful experience through and through. There's a reason why this was the second new car I've gotten there ... and this experience shows it's repeatable. Thanks ... read more

Buying a car can be very intimidating, confusing and overwhelming. Recently, I purchased a Q8 Audi from Alex in Livermore. The entire experience, starting with his knowledge of each model, to the test drives, to the negotiations and the final purchase, a process which lasted longer than it should have (all due to my inability to make a quick decision) was a 10-star service. Alex was kind and patient as he listened to my rants and my insecurities about this very large important purchase. If you believe, like me, that sales is about people, as much as the product, than Alex is your guy (and the entire Audi Livermore team). I won't be buying a car anywhere else. I am a customer for life. read more